Anytime Fitness

My name is [redacted] here at Anytime Fitness Weatherford. Attached I have sent acopy of the members contract that has been signed by the member. In the clubenhancement fee box you clearly see it has the dates the amount will be takenout. It says This fee of 19.00 plus sales tax per member will be...

collected twiceannually on April 15th and October 15th_ I have also attached the memberspayment history. On 5/18/2015, 1/16/2015, and 9/17/2014 you see the servicefee of 19.50. on all of these dates the members credit card to not go through forsome issue on the regular date on the 15th so it added a service fee for thesemonths. We are very sorry the member has had so many issues but everythingthat he is complaining about is either in his contract or could have been avoided ifhis payment went through successfully on the date it was suppose to.Thanks for bringing this issue to our attention,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.It was not explained to me that the rate would increase when I started using another club. I was told explicitly that the rate would stay the same as indicated on my contract regardless of the club I used. After a review of the franchise contract I'm still not clear where that is called out either and am having a hard time interpreting it that way. Again, I've not used either club in months. I just want relieved of this contract as I'm very frustrated and unhappy with both the Robinson and Washington clubs to the point where it's affecting my personal life. 
Regards,
[redacted]

[redacted] Manager for Axleshopper, stated the customer is entitled to a full refund and the refund will be sent to him on September 2, 2015 via email.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
This is the point of contention.  I dropped off the cancellation last June which was accepted no mention of proof of relocation was requested and obviously not processed and met the cancellation fees.  As I have not relocated residences but jobs.   
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Complaint: 12791109
I am rejecting this response because: I got in touch with the distribution center that Gatehouse uses, and they informed me that they would NEVER send a 10 year old remote or anything used to any of their fulfillment centers. They assume that Gatehouse is pocketing the items being sent to them from the manufacturers as new, and then sending used or off-brand products and keeping the money.  Their vendor then said they would send me a new remote since they haven't used that remote in years.There are 4 people in my building who also purchased this same exact remote from Gatehouse all around the same time, and all 4 of us got that exact same remote they sent me. As for excessive wear and tear, I find that extremely hard to believe. It's a pocket remote that I kept in my pocket. The only 'wear' on it that I was able to see is the cheap rubber button that was NOT supposed to be a part of the remote started to peel off. No other damage was on the device before I sent it.I've contacted an attorney who is in the process of collecting victim statements from the 3 other people in my building that were scammed by Gatehouse. Their vendor is working withe my attorney as well to see why they are sending old and/or used items and selling them as new.In the event that they want to stand by their story that they're getting these items from their vendor, they need to contact their vendor and find out why their vendor is sending old and/or used items to them, thereby causing Gatehouse to send out old and/or used items.Basically what this comes down to is: Gatehouse is a fulfillment center for vendors. As a fulfillment center, they have the obligation to ensure the product being sent out is the product the customer ordered. In at least 4 cases in my building, this was not done. They sent 4 different old and/or used remotes to the 4 of us.  This is a textbook example of consumer fraud.All in all, this is a $17 remote. The fact that a company would defraud their customers over $17 shows the moral value of this company. I'm doing my best to work with my attorney and file a complaint with the Attorney Generals office for consumer fraud.
Regards,
S[redacted]

Revdex.com spoke with the General Manager, of this location of Anytime Fitness when he called in on 5/10/16 at 5:00.  He met with his staff member (who had originally denied the consumer's request) and the consumer and heard them both out.  The consumer did miss the deadline for notifying the gym...

of his intentions and the policy is that the consumer did owe the $** for the second month.  It is in the contract.  The General Manager did call the corporate headquarters to see if a refund would be possible and it was denied.  He will not be able to offer a refund.

Good afternoon,The attached document is the correspondence between [redacted], the General Manager, and Mr. [redacted] via email. Mr. [redacted] is receiving a discounted monthly rate and paid no joining fee, so he did not qualify for the free two month special. [redacted] did explain the options to Mr. [redacted] before he...

signed the agreement with us. Let us know if we need to provide any further information.Thank you for your time,[redacted], Office Manager

In response to the complaint by [redacted]. [redacted] did call the club about a financial situation.  We put her membership on hold during that time.  She was informed and agreed to a $5 per month fee to do so.  After one month of making the $5 payment she put a hold on her credit...

card and did not make the $5 payment the second month.  That resulted in her being removed from freeze status 30 days later.  During that 30 day window we have a record of 4 attempted calls, one voice message and the delivery of a written letter after she did not return the calls. In the next 30 days we have a record of 7 voice mails, one letter and one conversation with [redacted] to explain the situation.  So 60 days after her missed freeze payment and her refusal to work with us she was sent to collections.After I received this notification I reached out to her.  She returned my call and we discussed possible options.  I offered to remove her from collections, waive all late fees and penalties, and give her one free month and then begin drafting her account starting the end of February.  (this offer was made in Jan)  She then informed me that she did not want to do that as she had joined another gym and had a 6 month contract with them.  I offered to freeze her account at no cost until her current membership was up.  She declined that as well.  I then gave her a final option of a 60% buy out on her remaining contract.  She agreed to that but I was at my other job and did not have access to the exact amount.  I agreed to get her that amount.  I left a message with that amount ($484.50)  and instructions to talk to either myself or my manager to make the payment.  I have not heard from her and left another message. It has been 7 days.At this time she remains in collections.  I will not remove her until she settles with us.  I have been fair and honest with her and have followed our contract and gone above and beyond our contract with the 60% buy out offer.Please let me know if you have any questions or need any additional information.

Hi [redacted],   This is in regards to claim number [redacted] Account.     I looked at the complaint that [redacted] sent to you. [redacted] did indeed get a free 2 week pass to the gym. With these passes, you can use them during the staffed hours only or 24 hours with...

our access keys. If you want to use it 24 hours and get an all access key, you have to set up an account that you think would want to keep going after the 2 week trial is over with. This way if you like it, you don't have to come back and redo paperwork and its already done. If they do not want to continue after the 2 weeks, they just have to bring the key back within the 2 week period and it would be cancelled out. It is pretty straightforward and we do these all the time. However [redacted] did not return his key until 2 months later. So at this point he was into the membership that he chose. [redacted] was told AT LEAST 3 times when he was here about how it would work, and his options. He also chose to do the 24 hour option instead of the staff hours route. We even put this language on the agreement stating his options, and he signed off on it. We also gave him a copy of this as well.   [redacted] did stop the payments to the gym for his membership, and it was sent to our collection agency after 3 months of delinquency.   Please let me know that you received this email and if there is anything else that I need to do.   Thanks!         Matt [redacted]   Owner/GM   Anytime Fitness Jamestown   [redacted] (In the Buffalo Mall)   ###-###-####   [email protected]   http://www.anytimefitness.com/   http://www.anytimehealth.com/

This member has been canceled out effective immediatly (February 4th, 2016) after multiple attempts to contact.

This business utilizes illegal and unethical business practices. The business manager attempted to threaten my Dad if he did not pay this alleged debt. I followed ALL guidelines to have the account closed. I notified this business in person, via phone and in writing. I moved 2000 miles away and this business now says I owe for services that I never received. I am in the military now. The recruiter has notified this business regarding my status and they still refuse to comply with their own policy and rules.

To Whom it May Concern,We respond to this complaint as follows. Ms. [redacted] contacted us on November 15, 2016 and purchased our Monthly SEO Link Building service. Upon purchasing the SEO service, Ms. [redacted] was informed of the payment schedule, time frame, content needed for her...

website and phrases that were chosen. She authorized on this day for the immediate charge of her first month to begin her services and acknowledged that her campaign would automatically renew each month with the bill date of the 10th. Ms. [redacted] contacted our support on December 13, 2016 upset about the renewal that had taken place on December 10, 2016 for her second month of her SEO services. Her SEO agent returned her call to discuss her reasons for her dissatisfaction. On December 19, 2016 Ms. [redacted] called and spoke with a supervisor who explained to her the payment schedule she had agreed to and that we could cancel her service and issue an immediate refund for the month of December but we could not issue a refund from November as the work had already been performed. She wanted proof of the work that had been done but the call was disconnected before she could advise the supervisor how she wanted to proceed with her account. The supervisor she spoke with followed the call up with an email providing examples of the work that had already been done as well as advised that the most recent charge could be refunded if she would like to proceed with cancelling her services. A thorough review of all of the correspondence with Ms. [redacted] was done and we determined that the proper expectations were given and the described services were provided. We have cancelled her Monthly SEO Link Building service for her and have issued a refund for the December 10, 2016 renewal charge. We have contacted Ms. [redacted] informing her of this refund and our response to her complaint upon our review. Thank you,Homestead Customer Relations

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[If you are rejecting the business's response please enter your rejection comments here.]  The time frame provided by Anytime Fitness is simply incorrect. My last training session was at the start of August and I did not receive a call about training sessions until this month. That makes nearly 3 months without a trainer on staff.  Furthermore, I do have a permanent disability, which makes this situation even more unfortunate. With my situation, I need to stay active and work on specific motions to keep my body in stable condition. My trainer had come up with specific workouts, some which required the assistance of another person.  Because of the layoff from August through early October, my physical condition was starting to deteriorate from inactivity, and I needed to take action. Anytime still could not fill the position, so I had to turn elsewhere to prevent further physical issues.  I have been a member of this gym on 2 separate stints. Once for 2 years during college, and again from May 2016 to present. I have spent a significant amount of money at this location over those 2 stints, and enjoyed my time using this facility.  Unfortunately when health comes into play, I need to do what's best for myself.     y mobility, I could not wait any longer and needed to take action.     Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 
My wife received a call from Scott I believe who works at Anytime Fitness and he had a few options for us to get out of our contract.  There is one that we have tried by finding someone else to take over our account but have not been successful.  Scott gave us the option to pay a one time fee and cancel our membership and we just have not been able to get that done yet.  We will send in our payment and access keys to to gym. If Scott can read this I am sorry for any confusion and appreciate you working with us.  Sincerely, [redacted]

Hi [redacted]The assigned ID is [redacted].  We have taken over the ownership of the Anytime fitness club as of 4/20/16 - but would like to respond to the complaint filed on 4/19/16 by [redacted].It is the Anytime Fitness corporate policy to allow a member to cancel their agreement should they...

move more than 30 miles away from an Anytime Fitness location and NOT the location that they originally signed up.As our assumption of risk and release form indicates "CLUB", this does not mean that if a member uses another club and hurts him / her self that we are liable or that "CLUB" is liable.  CLUB refers to all of our franchise locations.  When moving to a new location the local club them will relocate that member and that club has the ability to then collect the dues and contract that was originally signed by that member.Please feel free to call / email me with any questions or concerns.Thank you,[redacted] 262-409-[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
By no means was I aggressive towards you or any of your staff, if so in what way? I have simply asked for a full on version of my contract which you have not been able to provide. What you have still failed to address is the fact that your club is well within a feasible distance for me to commute to as well. Initially my only basis for signing up to this particular gym was because it was close to my job. I am no longer employed there and it would be ludricous to expect an indivdual to commute 20 minutes to go a gym. Your contracts are ridden with absurd loopholes and very misleading. Your so-called promototion wasnt much, 5 dollars off then 2 dollars. Overall the location is not doing well and you did not give me the promotion as a favor but rather to get my business in general. Not to mention you attempting to knock the time down from 18 months to a year is simply a ploy from the start. I have YET to encounter a gym with a 18-month contract, therefore it sounds like it makes sense for you guys to ask for the max so if someone does attempt to dispute it, for you guys to simply modify it to a year and still make a profit. There are not enough Anytime Fitness locations plain and simple for me to stick out this membership nor did you make it clear that I could not cancel for an entire 18-months.
Regards,
[redacted]

Revdex.com Representative,Please see below for our customer complaint response to [redacted] for case number [redacted].Dear [redacted],This letter is in response to your grievance raised on 2/1/2017 regarding the perceived overdraft of your individual health club membership dues. We appreciate and respect...

your concerns and apologize for the inconvenience caused to you. We are pleased to have reached an expedient and mutually agreed upon resolution with you on 2/10/2017.Upon receiving your phone call on 2/1/2017, we personally received your complaint and pulled together your membership documents to further analyze your situation. It was expressed to us that your husband's account was previously cancelled in accordance with our expressed policies on 9/22/2016, but that your individual account continued to be charged on a monthly basis at the rate of $**.**/mo. Anytime Fitness of [redacted] utilizes separate membership accounts (even for family members) in accordance with our established procedures; thus allowing individual members to make edits to their accounts without affecting another member. In your case, your husband's account was cancelled but your account remained on active status, which was an oversight on our part. Subsequently, we agreed that we would refund you all monthly payments from 9/22 to match the cancellation of your husband's account. All payments made to our health club since 9/22 totaled $[redacted]. On 9/2/2017 we spoke via telephone in order to relay our findings and it was agreed by both parties that a refund in the amount of $[redacted] was an acceptable solution. We then sent out your check by mail on 2/4/2017.Keeping in mind your expressed grievance, Anytime Fitness of [redacted] has implemented new procedures to ensure a misunderstanding of this sort does not happen again with any of our current members. Thank you for bringing this to our attention, and we appreciate your understanding in the matter.If you have any additional questions please feel free to contact us at [redacted]Respectfully,Alex D[redacted] | Owner-2-Inspire (o2i)Anytime Fitness in [redacted]Phone: [redacted]@AF_[redacted] on [redacted] & [redacted]

This complaint was filed against the West Bend, WI location - should be filed against Neenah, WI. Please file under the appropriate location.

This letter is in response to former consumer's Revdex.com submission. The consumer's husband (notthe consumer herself) contacted the co-owner stating his wife's desire to cancel pursuant to her trainer'stermination. The co-owner and husband discussed remaining at the facility at a lower price because...

thehusband stated he had no issues with the facility. The consumer is correct in the sense that they waited and the account was charged on 11/6/17 in the amount of $79.98. The consumer's billing date is the 6th of the month as shown in Attachment 1, so the charge is warranted as stated.The consumer NEVER advised us that they accepted to stay and accept the lower rate; therefore,the aforementioned billing amount and date is accurate and truthful. Please be advised that cancelling acontractual agreement to the lack of equipment is not sufficient. The consumer was a member for > 8month with no complaints about equipment. Contradictorily, the consumer mentions in her complaintthat she first cancelled because of her trainer no longer within the facility AND then goes on to state thather reason is because of the lack of equipment.Moreover, when the consumer joined the facility - they were fully aware of the 18-month contractand as you see in Attachment 2 - consumer signed concurring with the terms. The contract does not saythey can provide 30-day notice. It states the “renewal terms may be cancelled at any time provided a 30day written notice is delivered to the club”. The consumer is using that paragraph to justify her claimwhich is incorrect since she is NOT due for a renewal but cancelling the contract without reasonableCUSC.The co-owner was amicable enough to release said parties from the contract with a 60-day noticeonly and not holding consumer responsible for the remaining months adhering to Attachment 2. The factthat consumer called and we cancelled on 1 1/13/17 and 1 1/16/17, respectively, is irrelevant. The November payment was withdrawn on 11/6/17 and sixty days started from that point on which essentiallygave the consumer a full week advantage. The consumer conveyed that the billing company is charging$138 on 12/6/17. Conversely, the billing agreement agency is charging $131.97 - one-month dues forhusband and wife and late fees (Attachment 3). Once the consumer pays that amount, we do not intendon billing or continuing her contract as alluded to by the consumer. Furthermore, we do not and have never threatened consumer. Consequently, the consumer threatened us stating consumer would complain to Revdex.com (Attachment 4). In regards to the free month, the consumer's contract was credited for the free month at the END of the contract/last month of dues. The consumer did not fulfill her contractual obligations; however, requests to receive a free month. We have been extremely flexible and considerate to the consumer. The consumer has gone to the extent of making false remarks about our facility through social media outlets, to include but not limited to: Yelp, Facebook (Attachment 5).We have never disrespected consumer or family for such incongruous treatment towards the owners, employees, or organization. Our desired settlement is for the consumer to pay 30-day balance as seen in Attachment 3. The contract has ended so that portion of their request is null. Charges continue to pend and the billing company (not us) will forward to collections for payment. I appreciate you reachingout to allow us to provide a true and accurate rebuttal and ability to resolve post haste.Respectfully,[redacted]Co-Owner