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Anytime Fitness Reviews (775)

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[I will not accept this, if you do not pay by the date on the contract we are in breach of the contract we signed.  If ABC takes money from our bank account in amounts that are NOT correct, on dates that are NOT correct and at times we were NOT to be billed then I fell Anytime Fitness is in breach of contract for no following the agreement of the contract as well.  We accepted the first mistake and saw it as a accident.  However, when the debited money from my account a second time and said "Opps", well that is unacceptable.  I do not trust this company to have my debit or credit card on file and refuse to pay them a dime after they were in breach of contract.  New person or veteran that charged when we were not to be charged.  It was the second time it happened in NOT EVEN a full month.  ABC, the fin ace department said we are allowed to cancel our contract with a written notice.  We gave one, they refused it.  They said we could cancel if we paid for the key fee and a couple months fees for the gym.  I refuse to do this as well since they have decided they can take money when ever they want to.]

Regards,

Dear Revdex.com,  i received a letter in the mail from you guys about a [redacted], she had a complaint against canceling, complaint ID [redacted] .  I recently looked her up on...

our system and she is not a member of mine and possibly a member at the other anytime fitness in chandler az on alma school and Ocotillo road.  She has the wrong gym but I will cc the other owner about this and they will deal with it asap.  

 

Good Afternoon, I am responding to a complaint that I had received in the mail to my Anytime Fitness facility in San Tan Valley, Az. I have spoken with...

[redacted] and the issues is in the process of being resolved. We are currently waiting on a response from her. [redacted], the man that the complaint was filed about does in fact work for a different company that is subcontracted out in our facility. The correct company's name is Ultra Body Fitness. My district manager and I have been handling this situation very seriously and have reviewed the texts in depth. [redacted] was in fact provoked by [redacted] over text messages. He understands what he said was wrong and it will not happen again. However, since [redacted] works for a different company I believe this complaint should be directed towards Ultra Body Fitness and not Anytime Fitness.  

 

The complaints ID# is [redacted]

 

Please let me know if there is anything else that I need to provide; such as text messages from both parties or anything else that may help.

 

Thanks,

 

General Manager

AnyTime Fitness

###-###-####

Yes i'm very sorry he feels this way, every one of our contracts is open end, meaning the gym membership keeps on until we get a written response from the member, it says it clearly in the contract.  We do not have a letter nor any notes, nor any employee that can verify.  Unfortunately sometimes even though a member initials each response, the message isn't clear.  I"ve attached the contract and it shows in the bottom right corner about auto renewal.  As of now, we have cancelled the account without the 30 day notice needed, have refunded 38.56, and have refunded over $30 worth of late fee's and have had to deal with Revdex.com because scott didn't check his bank account.  I believe he thought it just cancelled after the 12 months.  I'm very sorry this has happened but I have given $77.12 back as of now if I was to go off regulation with $38.56 cash refunded to his account, and the $38.56 owed for the 30 day notice.  We have many members that don't come in for months etc, we are the few gyms that actually call there members to use there memberships.  Scott claims that we should go by his usage, but we have no notes, would an extra $38.56, one month of fee's solve this issue?
jay

I'm very sorry this has taken up everyone's time, but I have tried to deal with this issue, as you see by the attachments that [redacted] does owe $138.57 which includes $38.50 late fees' which I have taken off already for her.  I have not refunded [redacted] her bank fee's which I did promise, I still have not received a copy.  And I don't really have to do this.  I would like somebody from the Revdex.com to contact me to see what I should do.  I have obviously did everything and [redacted] does not want anything to do with us.  I will have to take a look at her contract but I cannot do anything until her current $138.57 is paid up.  I feel like i've done everything i've could, tried to contact her, settle, but she just wants to hide behind her keyboard.  I think it would be good to meet and hug it out if [redacted] is willing.  I have a business to run and I hope the Revdex.com can see what's going on here, because I look for no trouble, please call me at [redacted] anytime

I guess I need to make the complaint more clear then. My contract I signed states the membership term for my contract was from 03/31/2014 to 04/31/2015 and no time past that. I did NOT sign another contract after 4/31/2015 stating I was a member of such establishment. I did go in just before the contract ended on 4/25/2015 to turn in my key fob and make sure there was nothing else I had to do. The employee I talked to said no and that he would leave a note stating I am done with my contract and nothing else needed. Again, to reiterate, my contract I signed only goes through 4/31/2015. I have read the contract 5 times to make sure there is no language stating otherwise that I had signed up for other months other than the 12 I signed up for. Also, again to reiterate. I turned in the only way I can access any Anytime Fitness location, the key fob, which is their property as well. I turned it in as I was no longer a member and no longer needed the service provided. So, I would like all nine months, not one, of debits out of my account returned to me as I did not sign a contract for said services beyond the end of my contract I signed. The amount in total, to reiterate is 38.56 / month times 9 months for a total of 347.04, not the one month offered so far. I have a copy I can send of said agreement as well if needed.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I do not appreciate it being said that I provoked [redacted]. I as a customer have EVERY right to be upset when my time is wasted and in no way shape or form is it okay for anyone in the customer service industry to react to a customer in the way [redacted] did. I work in the customer service industry and get cussed at and called names far worse than how I responded to [redacted] and the way he handled the situation is unnacceptable. I TOO have the text messages and have no issue providing them.  There was also an additional incident after the one with [redacted] with [redacted] the person who responded to the complaint. I made one of the other managers aware of the incident and wanted to include it in my complaint but had run out of room. This gym location is convenient for me because of its distance from my home however, convenience is outweighed by disrespect and I wouldn't pay the president if he lived down the street from me if he disrespected me the way these people at the gym have disrespected me. I am your customer and I deserve to be treated with respect. I do know you get what you give and from the get go I have gotten nothing from this company whatsoever! Wether [redacted] felt provoked or not he had no right to say what he did. I however had every right to be upset! So, to me it seems Anytime Fitness is stating...its okay for someone to pull out a gun if they are provoked. WRONG!!! AND the issue with [redacted] was after the [redacted] incident where he said for me to meet with  him so he could provide the session [redacted] was supposed to provide ONLY for me to be ignored the entire time I was there. What kind of business are you people running? Apes could do a better job!

Regards,

I just talked to [redacted] yesterday and we immediately cancelled his account and we never charged him the 30 day cancellation notice that every one gets charged.  I sincerely apologized and have already returned hm $39 for his trouble.  I felt this was extremely fair considering we have no...

notes on the cancellation and cannot track people bank accounts for the eft members pay per month. We have also over the years taken all late fee's that he was given.  i've explained this to him, but obviously not happy, I will check with corp to see what should be done.  What would be Revdex.com suggest? 
Jason B**

Member has been cancelled out. Member said was happy with the resolution. Thank you.

Review: Hello. I renewed a contract with this branch in Jan. 2014 for another 2 years. Financial circumstances have changed for me since this time and the membership fees are difficult to see removed from my acct each month. As well, the club no longer offers a yoga-on-demand class that I enjoyed. This was offered when I initially signed up and just vanished one day. The On-Demand classes are on a kiosk and I have been told by staff that the makers of the software for the kiosk have pulled the yoga classes. The other class similar is a yoga-Pilates blend, which is not what I'm looking for. I cannot attend, due to work schedules, the instructor-run yoga classes. And if the kiosk has a hard drive, why can a yoga class or 2 not be added to use? I have asked to be released from this contact. I have spoken with the mgmt and have been told I cannot be, unless I move a fair distance away from any branches of the franchise or have a Dr's excuse as to why I cannot utilize the facility. I have offered to pay a cancellation fee. I can borrow those funds. That was unacceptable. The fee is $36 a month. I see that some Anytime Fitness locations across the country offer such options. A written letter and a fee of under $100. I guess maybe this location would rather I be an unhappy member than a non-member. They have offered me personal trainer options. I'm not interested in those, in addition to trying to schedule something else into the my life with a 40+ a week job. They have said I can transfer my membership, but a Planet Fitness offering $10 a month memberships has opened, no one is looking to join a pricier gym. Or freeze my membership, which means the $$ still comes out but at the end of my contact, I can continue going "free." If I don't want to go NOW, why would I want to go then? As I stated to them, it was easier to get divorced than to get out of this contract. I have been in contact with the Mgr., and, I think, a District Mgr to no avail. Am I just stuck losing $$ each monthDesired Settlement: I would like to be released from this contract. I am willing to pay up to $100 and provide a 30 day written notice.

Business

Response:

Dear Revdex.com of Western Pennsylvania: lam responding to ID [redacted]. Mrs. [redacted] has been informed in

Review: I signed up at this location in July 2014 after moving to Pittsburgh for work. At the time I signed up, I opted to try out the personal training since the first few sessions were free. I ended up signing up for the personal training and when I signed my contract, I was given the choice of two dates to have my checking account debited. I chose the one closer to the beginning of the month since that is when I pay all of my bills. At the time I signed up, I paid $280 up front which was for eight sessions. Before my debit date which was scheduled for 9/10, I was told that there was a mistake on my contract and that I would have to be charged double during that month. They gave me a new contract to sign with the same two dates for debiting my card only now I had to choose both. I felt uneasy about agreeing to this because I have had issues in the past with companies taking too much out of my account and getting that money back is very time consuming. I signed it after I was told that they would debit this account only at the second date so a total of $560 would be taken out on the latter date which I believe was 9/24. On 9/11 I was told that my card had declined and that I needed to take care of that. I was confused because I thought I was going to be debited the entire amount of $560 on 9/24. I went ahead and paid them $280 in cash. I had one more debit from them of $280 in October. I was transferred to Louisiana in late October but because the move was so sudden, I barely had time to get moved in order to get to my new position. From what I have figured it looks like I had used 18 training sessions for a total of $630. I have paid 3 payments of $280 for a total of $840. That leaves me with a refund due of $210. I sent a cancellation request to the club and I returned the key fob. They continued to charge me so now I'm told I owe in excess of $500 and the account is in collections. They would not offset the cancellation fees and whatever else was owed with the money owed to me.Desired Settlement: I have asked for my refund so I could settle the fees but they say it can't be done. The billing company [redacted] Financial says they can't apply the money owed to me from the personal training to the membership fees. I offered to keep the membership if they would offset the charges and was told that I would have to pay $240. I would like to keep the membership and I am willing to pay up to $100 to get the membership reinstated.

I am [redacted] the owner who dealt with [redacted], I'm actually surprised because i've had bigger issues. No one likes a gym membership contract.  But the way I looked at it was I responded to her email within minutes, she wanted her payment to come out a few days later, I called our billing company...

immediately to change her payments, it was too late for her date to be changed so I adjusted with [redacted] over the phone to change, I can look through [redacted] notes and send to you if you'd like.  The payments were not adjusted properly and she was charged a late fee, which I refunded to her asap.  She said she was charged overdrawn on her account, I said i'd giver her a free month for her membership.  I did everything right except that me and [redacted] somehow didn't make the change by miscommunication.  I feel I am not responsible for her to have the proper abount of money in her account to pay bills, she signed a contract, I honour the contract and help people, I have always done so.  This is a matter of someone not having money for a membership contract and her getting excited over money that I have paid back.  She probably wants out of her contract and is doing everything to do so, I will be contacting her directly again, like I have always.

[redacted]  

please call me whenever you want, I am an open person that discuss's things to resolve

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

To whom it may concern, I sent in a prior complaint to Revdex.com. See the information below. [redacted] responded to Revdex.com but lied in saying he refunded my money. He never has even offered that and I have emails to prove this. Furthermore, the voicemail that he left me was completely unprofessional and his displeasement with me and the Revdex.com complaint was clearly expressed. He continues to be unprofessional. He broke his contract and will not see this. Should this not be resolved properly with the Revdex.com, I will have to take further steps in getting this contract cancelled. I believe [redacted] has broken his legal contract with me by taking funds from my account on days not previously agreed upon. Once is a mistake, twice then he needs to be held responsible for his inconveniences to his clients. Please see below information and if you would like to see the email discussions between [redacted] and I, I will be happy to submit them to you. Previously submitted complain to Revdex.com: On April 15, I had contacted via email the owner, [redacted], of my Anytime Fitness Club in [redacted] to inquire if a scheduled payment could be changed from April 20 to April 25. I did not receive a response so I emailed again on April 18 and was told by [redacted] that it would be no problem. I have all of these emails saved as I always prefer to have my financial obligations in writing. Furthermore, I work long hours as a nurse and email seems to be the best form of communication for me. On April 20, my account was charged and I received a 25$ over draft fee. I questioned [redacted] about this and he then told me it was too late of a notice. I am upset that he could not have told me this during our conversation on the 18th. When I explained my frustrations, he offered no refund for the 25$ even after I asked if it could be taken off my next months bill. All he wanted to do was have me come into his office to speak with him because he is "owner and manager and wants his business to grow." He offered free training sessions which I have declined several times as the employees in this gym are very pushy sellers. I explained several times that I am unable to come in during employee business hours as I work long shifts as a nurse, which is why I typically attend the gym late in the evening. [redacted] assured me that my account was changed and my payments would be changed to be taken out on the 25th of every month. I was understanding at this point because mistakes happen. Then on May 20, my account was charged again for my membership fee. I did not account for this money to be taken out on this date and the fee took the remainder of the funds that I had in my account. I got paid on May 23rd in which I budgeted my membership fee to be withdrawn as previous agreed upon with [redacted]. For someone who lives off a budget, having scheduled dates is an important factor. As a result of this early withdraw, I was unable to take my daughter out for her graduation dinner. When I tried to explain all of this to [redacted], he did not offer anything other than free training sessions. I told [redacted] several times that I felt uncomfortable with training sessions and did not feel that it was the best option for me. Every time I or my friends enter his gym, we are bombarded with trainers trying to sell their training. I understand this is a business and selling is what is necessary but constantly questioning, emailing, calling just becomes too much. This overkill pushes my interest in a personal training session and made me not want to come in when I know trainers would be in the office. Due to these concerns I have with the Anytime Fitness club, I have revoked my automatic withdraws with my bank. I have the same request to you that I did for [redacted], I now want my membership cancelled waiving the $199 cancellation fee. I believe [redacted] has broken his legal contract with me by taking funds from my account on days not previously agreed upon. Once is a mistake, twice then he needs to be held responsible for his inconveniences to his clients. I do not feel comfortable going into the gym anymore because this environment is beyond untrustworthy. I have also tried going to the gym in Mesa and selling is the same there. I will not return to this gym and would not refer anyone else to join either. I appreciate your time and consideration in this matter. I look forward to hearing from you. - [redacted] Phone conversation left to me by [redacted] after I sumbitted this complaint: “Hi [redacted], It’s [redacted] Bru here from Anytime Fitness. I just responded to that Revdex.com. I am still flabbergasted on whats going on. I dealt with this a few times. I actually responded to your email right away. YES, you got charged a late fee from your bank. You DID NO T get a charge from us. I TOLD YOU that I would refund your NSF from your bank, right? I would give that back to you. I said all that right? Umm, so I have done everything. I just don’t understand why you would write that letter. I responded to it. I understand if you had no money to pay your gym membership. You’re probably having to struggle paying for a gym membership that you do not use. I do understand that. That’s what you sort of just said to me. SO I do not know how to deal with this but YOU ARE in a yellow member. I just realized that you did cancel your credit card. So WE HAVE to deal with this because you WILL get sent to collections. The [redacted], our billing company does that. But I can help you. I NEVER charged you any fees. I actually gave you a chance to take an opportunity for some personal training that I was offering as well. That’s $100 right there so I really don’t understand where you are coming from. I want to get this addressed. I want to get it taken care of. I DON’T THINK THAT WAS JUSTIFIED, the letter that I read. So I am sure they, the Revdex.com is smarter than that and they will deal with it correctly. But I think that we should deal with your account asap because you do not want it going to collections. Alright? So give me a call on my personal cell phone. I like to deal with things. I like to deal with them right away to get them resolved. That’s what I thought I had done with you but OBVIOUSLY not. So give me a call, my number is [redacted]. Thank you.” My response to this voicemail: I did not call [redacted] because I want everything in writing with this man. He has already shown his dishonesty several times. I would just like to reiterate that I was not charged a late fee from my bank. I was overdrafted. He never has offered to refund my overdraft fee even after several times I asked, I was still declined. I am even more upset and disappointed that he lied to Revdex.com saying that he refunded me the money and that this matter was resolved. It is far from resolved. Unfortunately, if I cannot get my membership cancelled, waiving the $199 cancellation fee, I will have to take further steps to get this resolved. I am hoping this entry to the Revdex.com will help this matter get taken care of in a timely fashion. Thank you very much for your time and consideration in this matter. ~[redacted]

Due to these concerns I have with the Anytime Fitness club, I have revoked my automatic withdraws with my bank. I have the same request to you that I did for [redacted], I now want my membership cancelled waiving the $199 cancellation fee. I believe [redacted] has broken his legal contract with me by taking funds from my account on days not previously agreed upon. Once is a mistake, twice then he needs to be held responsible for his inconveniences to his clients.

Regards,

Complaint30 day notice to cancel, I cancelled outside that window, but they charged me a rate guarantee on a membership I no longer have. Unlimited use, isn't!Seemingly nice people, eager to sign you up, seems that corporate is a bit shady. Unlimited evidentally doesn't really mean unlimited. They tried to explain it away but unless there is a relevant disclaimer, unlimited means just that. Also I canceled, they accepted my card, then still charge me a month AND the rate guarantee fee, thats right, a rate guarantee, for someone that no longer has a membership to guarantee the rate on! They will hide behind "It's a franchise, there's nothing we can do!" Desired SettlementI don't thinks it's a legitimate practice to demand a 30 day notice for cancellation, and charging a rate guarantee fee when I no longer even have a membership just seems like stealing and dishonest.Business Response Agreement States that a cancellation requires a 30 day cancellation notice. Depending on when you cancel, you may have access during that club for at least 30 days or more. The 30 days is mentioned in the agreement. This is not something that our company made up on the fly. The agreement is signed before our members begin working out with us. If you provided the proper notification, as stated in the agreement, your membership will be cancelled. Now, if you have written documentation that says otherwise, we will look into this matter further. Consumer Response Having someone pay, and sign an agreement electronically, without being able to read it in full and THEN email it to them is a questionable practice at best. They are right about one thing, the amount I was taken for is not worth any further trouble, something I am sure that the company and franchisees "bank" on. I will energetically, and legally dissuade all I can from being taken advantage of by this company.Final Business Response The 30 day notice is stated in the agreement. In your recent note, you mentioned that you signed up electronically? That is not even an option at our place. Also, a rate guarantee feeis so something that we do not do. Now, I am not sure about the billing company and their fees involved. [redacted]. We checked our folders and do not see one on file for you. Are you positive you signed up at our club? We do not sign up people electronically.

Review: My contract for this Gym ended in February of 2013. I have tried to call nearly 2 dozen times, over a two month period, to try and end my membership with this gym and I never get a hold of a person. On several occasions I would call and leave a message and never get a response back. Eventually I called the Greensburg location and got a hold of someone that told me she could not cancel my membership I had to get ahold of the Natrona Heights location where I joined. To make matters worse I had talked to a person, when at the gym, when I lived in that area about transferring my membership to the Greensburg location and they told me it would automatically switch when I went there a few times. Well the amount I was paying changed (which I was told would not) to a higher amount but my account never transferred. After nearly two months of not getting a response I cancelled my card because I no longer wanted to pay for a membership I was not using and could not get ahold of a person to cancel my membership. Since I now live in Greensburg its a waste of my time to travel to the Natrona Heights location to cancel. Now I am getting at least 4 calls a day from their 800 number telling me I need to update my payment. This needs to be settled immediately!Desired Settlement: I want my membership cancelled immediately and my number taken off your automated 800 calling list!

Anytime Fitness continues to charge me for a monthly membership fee after I have canceled my membership.I contacted Anytime Fitness in June/July 2014 letting them know my intentions to cancel my monthly gym membership. I was told that I had until August 2014 to do so. I walked into Anytime Fitness on July 31, 2014 to cancel my membership and return my gym key. I signed a letter in front of [redacted], Manager, as to why my membership was being cancelled. She also signed the letter. She also recognized that Anytime Fitness charged me $25 on July 1, 2014 for the annual equipment fee and that would be refunded since my membership was being cancelled. Reviewing my online bank statements, I also see a charge of $40 charged from Anytime Fitness dated August 25, 2014. Today is August 23, 2014. I called Anytime Fitness and spoke with [redacted]. She called back to say that she found the letter and an email Anytime Fitness sent me had the wrong email address. The email indicated that it would take 30 days before the cancellation would take effect. I was never told about a 30 day rule when I called in June. Nor was I told about it when I cancelled on July 31, 2014. Anytime Fitness is a dangerous monopoly. I will never deal with them again and other potential customers need to be aware of the money hunger company they are. I want a full $65 refund and all my personal and banking information destroyed.Desired SettlementI want a full $65 refund and all my personal and banking information destroyed. I also want to be extracted from its mailing list.Business Response Contact Name and Title: [redacted]- OwnerContact Phone: [redacted]Contact Email: [redacted]Ms. [redacted] signed a one year contract with our gym on 6/22/13, at time we explained to her about our gym enhancement fee of $25.00 which would be drafted once annually for the maintenance of the gym. She signed this document too. Hers was due to be draft 6/30/14. We gave her a welcome packet where it explains the cancellation policy and she signed that she received this packet. We require a 30 day cancellation notice. Ms. [redacted] requested cancellation on July 30, 2014.We sent her an email on the email we had on file for her on August 14, 2014 notifying her that as we require a 30 day notice her membership would be cancelled August 30, 2014.Ms. [redacted] did not notify us that she had changed her email address and we had no way of knowing otherwise.Once membership is cancelled no dues are drafted and the account is automatically closed.We have all her signed documentation if it is required.If you require any further information on this please do not hesitate to contact me at [redacted] or email me at [redacted]Thank you[redacted]Owner, Anytime FitnessDurhamConsumer Response I have not changed my email address nor did I receive the email from Anytime Fitness regarding their policy. Irregardless, I won't ever consider doing business with this establishment ever again. I hope the extra fees and expenses I paid was able to contribute to the owner's new fleet of foreign car purchases.Final Business Response As you know the member signed a contract and also agreed to pay the enhancement fee. We also cancelled her membership as requested by her after 30 days as we require a 30 days cancellation notice.As a courtesy to our member we have decided to refund the $65.00 to her. Please have the member come to our office during staffed hours to our office on September 11, 2014.Our staffed hours are listed belowMon - Thurs ---Noon to 7:00 pmFri Noon to 6:00 pmSat 10:00 am to 2:00 pm Thank you

I signed a contract for my 16 year old son to have a membership at Anytime Fitness in [redacted], NV on December 10,2012. When I signed the contract I was told it was for one year and I needed to call 30 days in advance to cancel my son's membership. I was told my son could not complete any paperwork because he was a minor so I had to sign all documents, be financially liable and sign a release. On December 2, 2013 I called and left a message that I wanted to cancel my membership. I just discovered the other day because I received a notice that they were unable to deduct funds from my account that they have been deducting $42.00 for the past year. I have something else for that dollar amount that is deducted each month and I assumed that is was for that. I called Anytime Fitness and spoke to [redacted]. She acknowledged that there is a note in their system dated 12/2/2013 stating I called to request my son's membership be canceled and my son hadn't utilized the gym since August 2013. She said she would have to speak with her Supervisor [redacted]. I received a voicemail stating that there was nothing they could do about the money they took without authorization, but they closed my account effective that day. They said they requested a letter from my son requesting to close his membership. They claim they called him. They didn't have his phone number and he is a minor. What good would a letter from a minor who didn't sign the contract do? I had told them I had dropped off a letter in the middle of December to a girl with brown hair. It isn't my fault she didn't do her job. They have record of me calling and now they can close me out after calling. Why was my call not good enough the first time? I want my $504 returned to me. This is a disgusting way to do business. It can't be legal. I have submitted letters to the Corporate office with Anytime Fitness as well. I appreciate any assistance you can give me. Thank youDesired Settlement$42.00 per month for the last 12 months = $504.00Business Response We have multiple notes on her account dating back to December 2 and December 4 2013 with her inquiry about canceling the membership. Both times it was noted that [redacted] must supply her request in writing per her membership agreement. Per our membership agreements it clearly states the member is to provide 30 days written notice. On [redacted]'s agreement 30 days written notice is even underlined with an arrow drawn and circled the mailing address for the billing company. When [redacted] asked about her membership status in December 1, 2014 she claimed she possessed a document from our organization which states we would cancel her son's membership. In addition, we canceled his membership at that time. We asked her to supply us with a copy of the email. It is customary when cancelations are processed to give a member a copy along with a copy in her file. We reviewed her file and there is no copy. As expressed to [redacted] if in fact we did make an error and she has the document supporting her claim we would be happy to issue a refund. As of December 8, 2014 we still have not seen a copy of the document in question.

Gym Closed - Membership fee NOT refundedLocal Gym closed - unable to contact local owner and corporate is unresponsive. On March 25th, I joined a local Anytime Fitness location in [redacted] NC with a 16 month paid in full membeship. On May 1st, I received an e-mail from corporate telling me that the location had closed. I was told that if I wanted a refund, I needed to contact [redacted], the local owner. After repeated unsuccessful attempts to reach [redacted], I called the corporate office in [redacted] MN. They told me that there was nothing they could do and referred me back to [redacted]. I have called both numbers that I have for [redacted] over and over from multiple different phone lines and well as text messaged him via cell and have received absolutely no response. My contract states that I am entitled to a refund within 30 days since the materials provided by the seller are materially impaired. Anytime Fitness (corporate) told me that legal would contact me but that has not happened.Desired SettlementI am requesting a refund of the unused portion on my membership fee which would be $366.20 or $395 times 445 days remaining out of 480 total days purchased.Business Response The owner did contact the member to tell him his options. The member signed an agreement with Anytime Fitness that states the NC General Law 66-120. This is the exact wording from the NC DOJ website: Under North Carolina law, when a health club closes it can transfer your membership to another club as long as the new club is within eight miles of the old one and offers basically the same services. Anytime Fitness did in fact provide this and has the agreements with the club owners to show this. A similar location was provided immediately upon closing for transfer that was only 3 miles away from club. Also an additional location that is within 8 miles of the facility in the other direction is provided as well. Consumer Response According to the notification that I received via e-mail from corporate, I was given two choices: transfer the membership or receive a refund by contacting [redacted]. I did not want to transfer my membership to the other location. While it is just a few miles away, it is no longer on my direct path home and the traffic that backs up at the corner of [redacted] and [redacted] adds a significant amount of travel time. So, I chose the refund option. I called and texted and e-mailed and never received any response. After contacting corporate Anytime Fitness who refuses to provide any assistance, I had no other choice that to report this in an attempt to receive my refund.Final Business Response Anytime Fitness clubs are independently owned and operated, therefore, Corporate can not offer a refund as an option. Any email that stated this was sent in error and was not approved by club. The club is following the NC law that was stated previously in that we have provided a transfer location that was within 8 miles of the club. The member had a couple of choices for transfer that were less than 8 miles from the club. The additional location provided is on [redacted] going the opposite direction of where the [redacted] club is located so that may fit into his work commute better.

On 4/13 and 4/15/2015, my husband accidentally used my key fob as entry to the Anytime Fitness facility located in Fernley, NV. We are both paying members of this gym as well as family who reside at the same residential address. Unknowing to us, this gym's recent owner change also created some new policies that were not very clear to members who were not new to the gym within the last year. My husband and I both have been customers of Anytime Fitness for over 5 years. This wouldn't have been the first time we switch vehicles or swapped key fobs by accident, but understandably, this happened only a few times in a 5 year stretch and it was never brought to our attention that we were doing anything wrong. On the stated dates, my husband used my access key and then we went about our normal routines at the gym for another week, never thinking anything of it, until I had a $50 charge from Anytime Fitness on my bank account. I called twice and spoke to a manager of this gym name [redacted], and she said she couldn't refund the charge, but "understood my frustration". I ended up speaking to another manager, the corporate office, and finally the regional manager name [redacted]. In a professional manner, I made 3 attempts to resolve the mistake in using another members key access and being charged $25 each time. I explained that we are both paying members and now that I am more aware of the recent policy change in using another members access key, even family's, would result in charges. I simply wanted to get a partial refund and explanation of the new rule. When speaking directly to [redacted], the regional manager, on 4/23/15, she became hostile, unprofessional, defensive, and in front of 5 members said she wasn't going to do anything about it and if I said anything else, she would take any words out of my mouth as confirmation to cancel my membership. I asked her why she would treat a customer so poorly and she replied, done. On 5/2 my access key did not work and my and my husband membership is cancelled.Product_Or_Service: gym membershipDesired SettlementNot only was [redacted]'s demeanor as a customer service professional the worst I have ever seen representing a franchise business, she is driving away customers. The reviews on [redacted] are horrific. People describe her as rude, unfriendly, and unapproachable No one has anything positive to say about how she treats clients in a gym setting. I would like to see this matter resolved by reinstating mine and my husbands memberships and refunding the $50 in fees for no warning before the charges appearedBusiness Response This former member and her 'husband' have admitted to not following the proper safety and security protocol as set forth in the membership agreement they signed. When they were confronted about their repeated violations, and fined pursuant to the membership agreement, they became very difficult to work with. They were verbally abrasive and aggressive to multiple staff members when voicing their discontent with the enforced policy and applied fine. In addition, they confronted Ms. [redacted] when she was not at work at 5:30a and she told them to let the issue lie. They were not satisfied with her response and again become verbally aggressive toward her in front of other members. Their blatant disregard for the policy and disrespect of the staff and members resulted in the company choosing to release them from their membership commitment. They then re-entered the facility illegally two days later to which is both trespassing and defrauding an innkeeper by utilizing services they do not pay for. They then entered the facility again to inform the staff they would join at another facility and be back in Fernley within 30 days. The facility reached out to other local clubs telling them they would execute their right to refuse service and would not allow Ms. [redacted] or Mr. [redacted] in the club moving forward.

My husband and I purchased a membership from Anytime Fitness,located off McCarren blvd in Northtown shopping center in June 2014, with our contract set to expire in December of 2015. We set up automatic payments. In June 2015 our debit card was charged with un-authorized purchases, not believed to be related to Anytime Fitness. We did not think to notify Anytime fitness about the new debit card information. Within one week of not getting paid, and no call or inquiry from the our local gym they had turned us into their collection agency [redacted]. This quickly gave my husband and I the impression of a bad business. We decided we would pay the remainder of our contract out and paid our fees directly to [redacted] rather than directly to a business we no longer trust or have faith in. We continued to receive phone calls stating they were not being paid, when indeed they were getting paid. In December 2015 our contract finally expired. We were told they would cancel the membership for an additional $50.00. We paid the additional $50.00 we did not feel we owed and my husband turned in our key fobs that were used to gain access to the business. We finally felt we were done with with this company. On January 22 2016 we again received phone call from [redacted]. I was told only my membership had been canceled, and my husband still a membership. A membership that he can not use because upon cancellation of our membership we turned in our access to the club. This company has filed negative and false allegations to our credit reports and continue to keep wanting monthly payments. We have tried for 3 months to cancel this membership on an expired contract.Product_Or_Service: Gym MembershipDesired SettlementWe would like from our to memberships to be canceled and corrections to both of our credit reports. we are attempting to purchase a new home and want these allegations removed immediately. We would also like for ABC Financial to stop calling us demanding more money we do not owe. I am able to produce bank records that prove our payments were made, which Anytime Fitness refused to look at.

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Description: FITNESS CENTERS

Address: 393 Washington Ave, Golden, Colorado, United States, 80401

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