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Anytime Fitness Reviews (775)

Repeat billings even after I cancel membershipCancelled my membership back in 05/01/15 and I even fill out documentation they are still billing me. Contacted number on my statement that represented this people but nothing they could but leave voicemail to the owner.Desired Settlement1. Stop billing me.2. Refund my money.Business Response Contact Name and Title: [redacted]Contact Phone: [redacted]Contact Email:[redacted]Anytime Fitness would like to help this member as best as we can, however this location cannot find this person in our system, it would be best if this individual calls us to see if more investigation into this matter can bring about a positive resolution.

Review: I was told that I wouldn't be charged for a second month if I cancelled my membership on April 14th, I was then charged on the 14th for another month. Upon requesting a refund the manager Ron M[redacted] and Staff Member Cameron, we're both very rude and arrogant insisting they wouldn't have said I could cancel it on the 14th and how they were not wrong at all. I messaged the owner requesting a refund to which he replied and said that he trains his staff very well and implying they weren't wrong. He did not give me a refund and since his first email has not replied to further emails, it's now at a point where the owner David Thomas is ignoring my communications efforts l would like a full refund for the month I was overcharged especially because I didn't make use of the service.Desired Settlement: A simple $49 refund

Business

Response:

Revdex.com spoke with the General Manager, of this location of Anytime Fitness when he called in on 5/10/16 at 5:00. He met with his staff member (who had originally denied the consumer's request) and the consumer and heard them both out. The consumer did miss the deadline for notifying the gym of his intentions and the policy is that the consumer did owe the $49 for the second month. It is in the contract. The General Manager did call the corporate headquarters to see if a refund would be possible and it was denied. He will not be able to offer a refund.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I should be given a refund as their staff clearly mislead me to believe that I could cancel on this day and the "contract" was not clearly explained and misrepresented by the company. Regads, [redacted]

[Provide details of why you are not satisfied with this resolution.]

Regards,

Review: I have been a member of this establishment for almost a year. I have not used the facility at all since acquiring the membership. Initially I took the membership from a family member that had to opt out because they left the continent. Long story short, I have health issues and requested my membership be terminated. I was directed to provide a letter from my physician stating I was unable to work out due to health reasons. I went to my physician and got the letter and took it to the gym. Now I'm being told by the owner that the letter is not good enough and she wants to know what is wrong with me (via email). I responded with concern of divulging confidential medical information and beyond that I was concerned whether that information would be kept in a file. I asked if I could show her a letter, but not leave it for her files. I got no response.

I have done a little online research of Anytime Fitness and there is a lot information out there and a lot of angry clients. Since the owner ignored my request for information, I'm concerned that I may not be able to provide her with anything she'll be happy with. I want to know what my rights are when it comes to my personal medical history and how much I'm required by law to do to satisfy this person.

I'm hoping to resolve this and protect my privacy. I haven't used their facility and am unable to use it now or in the future.Desired Settlement: I'd like to finish what I started, terminate my contract with Anytime Fitness due to health reasons.

Business

Response:

I apologize for the confusion of information requested to process your medical cancellation. I do not intent to make more stress or confusion, I hope to clarified below and process your request immediately.

Anytime fitness Milan,TN-refuse to refund/credit my account. They tried to withdraw an unauthorize payment out my acct. Once they realized their mistake, they still didnt fix the problem. I have documents supporting my case, I will submit.Desired SettlementI would like for them to fix the problem they created by refunding my account.Business Response We are very sorry for any miscommunication or inconvenience. We try to handle all concerns within 24 hours to provide top customer service. I have personally corrected the clerical error. Our records show no funds were actually taken out past the 30-day notice. But I will be happy to double check if I can get a copy of the bank statement. As of right now though, our records show no withdrawal. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Milan's Anytime Fitness is lying! Their clerical error resulted in two $36 NSF overdraft fees on May 4, 2015 & May 12, 2015.Final Business Response It seems as though we are coming to a wall with this matter. I am very sorry for any inconvenience or miscommunication, as I'm sure you have more important matters. For me to attempt to resolve the issue, I need a copy of the bank statement showing that the amount was taken out. Without that, I cannot move forward with the matter. All my records show that we handled any issues on our end. Thank you for your time.

Review: I cancelled my membership to Anytime Fitness due to poor customer service. To avoid this discussion I told them that I was moving and since my membership was up I was canceling. They proceeded to bill me the wrong amount for the last month ( the month after the two year agreement was up). I was contacted by a third party stating that I owed money and needed to pay or I would be referred to collections. I contacted [redacted] the manager and asked what that was all about. He stated that I was not billed correctly (it is an automatic withdrawal) and that I owed $15 dollars and that he could just charge my account and it would be taken care of, so I told him to do that. In the mean time I filed a complaint with Anytime Fitness Franchise over the quality of customer service related to other things. When no charge came through and I was not contacted, I figured they decided that for customer service and that I had filed the complaint they decided not to charge me the additional $15 dollars because I did not and was not using the service. Yesterday I discovered that was wrong. I received an undated letter from [redacted] (Manager) that stated I would be sent to collection in 7 days and that he personally tried to contact me numerous times. I can get phone records to show that he never tried to contact me after the last conversation we had around March 3rd. There is no date on the letter I have no idea when the seven day expired. It was post marked on the 10th and I received it on the 15th. So if he actually did his job in a reasonable amount of time that would be today or tomorrow. However, he has never shown me that he can return phone calls or acknowledge the customer in a reasonable amount of time unless you stop in. So I have no idea of where this is in the process.Desired Settlement: I want a letter from the owner of the franchise releasing me of the $15, because his people again have failed to do their jobs after being contacts to fix it, and stating I will not be sent to collections. I also want and apology for the conduct of his manage.

Business

Response:

Greetings,

We reviewed the customer’s account

and spoke with the Manager of the gym and found that the customer had

not initially paid the total amount due to cancel. When contacted,

the customer agreed to pay the remaining balance of $15.00. The

remaining balance was to be scheduled to be drafted, however this was

overlooked, and according to the customer’s complaint, they assumed

we had waived this remaining balance for customer service reasons. As

the remaining balance was not collected, we drafted a letter to

inform the customer that the remaining balance was still needed in

order to close his account.

When we received a complaint, we contacted the customer in regards to

his concerns and found that he did have correct cancellation

paperwork which indicated that he still owed the $15.00, but since we

had initially scheduled a payment for cancellation that was $15.00

less that required, we waived this final balance. In speaking with

the customer, we apologized for the miscommunication that occurred

and provided him with a written copy of his membership cancellation

from our billing company, as well as email confirmation that he no

longer owed additional fees to cancel his membership, as he had

requested. The customer was happy with this outcome, and we were

happy that we were able to help him resolve this issue.

Review: Asked the office personal what needed to be done. I was going to be unavailable to use Anytime Fitness, from July to September, 2013. I was advised they could put a freeze on my account until

I returned. They put another freeze on my account without my consent October to December 2013. I had come back to use Anytime Fitness, in Janurary 2014, and did not have any knowledge how to make my membership active again. Membership office was closed, so I waited. Office was open around 11:23. Walked by other clients were in the office ,and told just go ahead and start working out,

and I will get caught up with you later. I was never given her name. Time came to take care of this and she said I owed $240.00 dollars ! I asked what it was for and she stated the six month freeze.

My understanding is, if a account is frozen, its frozen! I was told when I returned, my membership would start where I left off, starting with July 2013. I would like to cancel this membership due to I was caught in a bait and switch.Desired Settlement: I want a refund of $120.00 from October to December 2013, by putting a freeze on my membership without my consent. A refund of $160.00, from Janurary to April 2014. to cancel membership. Total amount to settle is $280.00 dollars. This will be a seven to fourteen day refund, or further action will be taken.

Business

Response:

[redacted], signed up with us on 3/25/13. He signed our agreement for a year long membership agreeing to pay 12 payments of 46 dollars. Since then he has only made 2 payments to the club. On 7/15/13 he signed a freeze form agreeing to freeze the time and billing on 7/25/13-10/25/13. After this time his payments would continue to pull as it usually does. With this being said I called [redacted] to discuss his membership contract and he did not dispute any of these facts. Unfortunately, [redacted] says he has some medical issues that restrict him from working out now so he wants out of his contract. So we agreed that if he paid the last 3 months of his membership dues that are past due and if he also brings in a note from his doctor stating that he does not what him working out then we will let him out of our contract. [redacted] was fine with that and plans to come in soon to settle with us. Attached is the freeze form and contract that [redacted] filled out.

Review: I was charged an excessive annual fee by anytime fitness. A manager at the club on Gammon Road in Madison said there would not be any additional annual fees. I was lied to by the club. The club did not return my calls. I called ABC financial, the biller for Anytime Fitness. They said it was my fault for not reading my contract and refused to refund any money. [redacted], supervisor at ###-###-####. I have subsequently cancelled my membership and I am very dissatisfied with Anytime Fitness.Desired Settlement: I request a refund of my annual fee of $30.

Business

Response:

I reviewed the customer’s account and found that the member had initially signed up at an Anytime Fitness in Tampa, FL and had entered into the specific terms and conditions of that Franchise owner. So I could best help resolve this issue for our member, I contacted the Owner of the gym in Tampa regarding his account and to get his original paperwork. Upon looking at his paperwork, there was not a clear signature or initials next to the club enhancement/maintenance section therefore not binding the customer to the additional $30 that was assessed to his account in June. I have issued the member a refund in the amount of $30 which is what was requested and as a result he has decided to stay with us a member. The customer was happy with this outcome, and we were happy that we were able to help him resolve this issue and continue an ongoing relationship with him as a member of our facility.

Director of Operations

Anytime Fitness

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID 10148290, and find that this resolution is satisfactory to me.

Review: I moved to Chattanooga Tn at the end of July and contacted Anytime Fitness at the beginning of August of the move to find a gym near me. The girl that I spoke to advised that there is a gym called Workout anytime located in Chattanooga, TN you can go to and it is the same gym as us. I went to the gym to workout only to be turned around. They are not associated with Anytime Fitness at all. I called Anytime back the following Monday to tell them that they are not the same and I wish to cancel the membership. I was told that I am in contract and cannot cancel the membership. I requested to speak to a Manager and no one was available until a week later. I explained the situation to the Manager and she informed me that it will be canceled do to moving in an area that did not have a franchise. I then received a phone call and email two months later that the contract had not been canceled and there is a balance of $101.85 and I would need to send proof of residence and pay a $50.00 fee before they will cancel the membership. I wanted to know why I was not informed this in August when I called and why they are charging me a fee to cancel when there is not a Anytime within 100 miles of were I live. She said that they will keep charging me monthly fees until I pay the account balance (that I am not able to use since July 20,2015). Here it is October 12 and They are telling me different stories and different fees to pay just to cancel the services. All I want to have it canceled and they will not do it without me paying for the membership when it was not available to me.Desired Settlement: I just want the fees to be waived and the membership canceled like stated at the beginning of August when I first called.

Consumer

Response:

At this time, my complaint, ID 10855756 regarding Anytime Fitness has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: When I joined with Anytime Fitness, I was told that they sign all members up under the 2 year pricing because it is a better price. The manager stated he understands things happen and if for any reason I need to cancel my account just to let him know but they thought I would like it there so they wanted me to try it. I agreed and was under the impression that it was a contract for pricing but that the contract itself was based upon what I was told. I have now left several messages and contacted the gym to let them know I needed the account canceled and they will not return my calls. They have no since charged my account again for the monthly membership fee (again with no return calls regardless of how many times I try to contact them). I contacted the corporate office today and she told me that I will be stuck in the two year contract unless he decides otherwise but he should be calling me back from my particular location. She was not interested in trying to resolve the issue. Now I need to try and find a resolution as they are trying to charge me into 2017 when they clearly represented the contract as a term for pricing. I would like to know if anything can be done or at least warn people that in the future they will continue to be charged regardless of what they are told. Management and corporate have no concern what so ever for getting this resolved.Desired Settlement: I would like my account to be closed immediately as they stated would be done if I needed to cancel the account with no further charges.

Business

Response:

We had manager issues as he quit after being on vacation. I talk to her and we have worked everything out and both parties are satisfied.

Review: Anytime Fitness is charging me over $900 because, according to them, I have not honored the terms of my gym membership, after they agreed to modify the terms of that membership. They have referred the matter to a collection agency, without contacting me first. $900 is outrageous - the membership fee was only $34/month. I made several unsuccessful attempts to discuss my membership with them. Once I finally spoke with a representative, they told me my account would "frozen" and charged $5 per month and then reactivated. Instead, they sent the matter to collection.Desired Settlement: Drop the collection attempt.

Business

Response:

In response to the complaint by [redacted].

Review: According to the contract terms under "Renewal Program Options" states that "Month to month renewal terms may be cancelled at any time provided a 30 day written notice is delivered to the CLUB's address or their designated billing company." I e-mailed Anytime Fitness on August 20, 2015 to cancel my membership. The manager stated that I would be cancelled in 30 days (as stated in the contract) and that I would need to fill out their form to cancel. Nowhere on the contract does it state that I have to fill out the club's cancellation form. It simply states that the member has to provide a written notice, in which the e-mail serves as the written notice. The manager insists that I have to fill out their form. Since then, dues have been deducted from my checking account for one month. I called my bank to stop all future payments from being deducted by the club. The club attempted to deduct the fees again and my bank reversed the deduction. On November 23, 2015, the club's billing company "ABC Financial Services, Inc." called me to notify me that I was past due $130+. I told them that I had cancelled. The billing company stated that I had to cancel through the club, not with the billing company. The contract states that the written notice can be provided to the designated billing company also. I don't understand why I have to fill out their form when I have already provided my "written notice" and I am beyond the original term of the contract and fall under the company's Optional Month-to-Month Renewal.Desired Settlement: The club should cancel my membership retro-active August 20, 2015 per my written notice as per the terms of the contract so I will not owe any further dues or fees.

Business

Response:

To Whom it may concern,We have cancelled out [redacted]'s account per her request and there will not be any future payments owed. As a standard practice we ask that a written cancel form be filled out to process a cancellation with us which is why her account was still active in our system. We have been in touch with [redacted] to notify her that her account is now cancelled with no future payments owed. [redacted]VP of club operationsAnytime Fitness

I canceled my membership 3 years ago, and have been charged monthly ever since. I did not realize this until the payment for July 2015 was taken.I had a membership at Anytime Fitness in Milan, TN. I lived in Milan at the time. I made plans to move to Jackson, a city about 30 minutes south of Milan. I called Anytime Fitness to cancel my service with them prior to moving, as I would not need it and it wouldn't make sense to keep paying. I explained to them at the time why I was canceling. I was told just to bring my electronic key by the facility and turn it in. This was sometime in 2012, also the last time I entered the facility. I moved to Jackson, and have since moved back to Milan, gotten a membership at the local [redacted] instead. All along thinking I had canceled anytime fitness. I recently was checking my bank statement in an attempt to be more responsible, when I noticed I was still being charged $38.40 per month for Anytime Fitness. I quickly got a phone number to call and have it stopped and try to investigate what happened. I spoke with the first lady who said I was not canceled in their system, she said she could not see the last time I used my electronic key, presumably because it had been so long. She stated I would need to speak to a manager about the issue. She also stated that they could get me canceled, but thought that would be all they could do for me. I awaited the manager's call that never came, so I then called back to speak to her. The manager answered, but stated she had not yet looked into it, and would call me back. The call again never came. I attempted a follow up call with no answer, which has lead me here. I do not feel that I should have been responsible for these monthly payments, when I did not even have a key to access the service I was paying for. The fact that I haven't entered the facility in three years should be plenty proof that I had no idea I was still paying for a service that I thought I had canceled.I hate that I have ended up here, because I feel that it was probably a simple mistake on their end that my cancelation was not entered. The fault that lies with me is that I did not catch it sooner, but I do not feel that excuses the fact that I paid three years for something I didn't even have access to.Desired SettlementI'm seeking a refund for the amount of time that I havr been paying for a service that was not available to me.Business Response We are very sorry for any inconvenience or miscommunication. The issue was addressed with Mr.[redacted] as quickly as possible, as we strive to handle all concerns within 48 hours. The reason it wasn't handled within the hour is because we were unable to locate a Cancellation Form, or any documentation, for Mr.[redacted]. We have recently spoken on the phone and are now on the same page.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I still do not feel as though I should have been responsible for the monthly payments of $38.40 for the almost three years that I was not able to access the service that I was paying for. To further support that I was not aware that I had not been canceled on their end, after moving back to Milan from Jackson, I got a membership at another gym. I just do not feel that it is very fair that I am being held responsible for a balance over $1000 for absolutely nothing. I didn't access the facility because I had no way to without the key that I turned in. Their records will at least show that I have not entered that facility since early 2012.

I started at anytime fitness in March of 2014 and the problems started immediately. I was given the general information upon arriving and said I would go home and come back if I had decided to sign up. I was told by the employee that he would not be there all day and since the offer I was looking at was one day only I signed up. I was in the middle of wedding planning at the time and so I continued on for a few months. My account was set up to a wedding bank account that was canceled a few months later and the calls began. At the time I managed to speak to [redacted] who I brought up my complaints about the business and expressed a desire to cancel my contract. At the time she seemed willing to help but said she could not do anything with the back balance. We set it up so that a payment would come out on aug 25th and then she said we would talk after that and she would speak to the owner about canceling the account and what options there would be. Aug 25th passed and nothing came out of my account I also heard nothing from [redacted] and so I assumed she had taken care of the account. Two weeks later on sept 9 my account was suddenly charged. I called wondering what had happened and was told it had taken two weeks to unfreeze my account and she apparently felt no need to contact me about charging me two weeks after the date we had agreed upon. She told me that she had done me a favor and I should be thanking her because she could have charged me two months in back payments. Knowing that she has all the power in this situation and that she was simply unwilling to work with me in any way we agreed the rest of the charges would be taken out the next week and that I would go back to normal payments starting the 5th of the $78. Now it is the second and I am again being charged but for $50 which I don't have any idea what the charges are or why they are being charged because yet again [redacted] refuses to communicate and seems to feel that since she has my bank card information she can charge me whatever she wants whenever she wants. I will continue to share my terrible experience with the service from this facility and how terrible the customer service has been from the very beginning.

Review: Within the past year, I completed the initial 2 year membership agreement with Anytime Fitness in Mc Farland, WI and signed a new contract with the understanding that I was now on a month to month membership. I decided to terminate my membership and went to the club. They told me that I'd signed another 2 year contract and was obligated through June of 2015 to pay dues. They pulled out the contract to show me. In the section where it describes the month to month option I had signed my initials. In another section of the contract, which was explained to me as a waiver of responsibility for injury,etc. I had signed my name. They told me now that by signing my name in that section I had agreed to an additional 2 year contract. I said that was not at all what I had wanted or agreed to and I wanted out of it. I was told there was nothing they could do other than have me transfer my membership to someone else.Desired Settlement: The contract I signed as explained to me was for a month to month membership and I wouldn't have signed it if I thought it was anything otherwise. I went into the office and told them that was the type of membership I had, fully believing that was the case. I want to be let out of the contract that I agreed to under false pretenses.

Business

Response:

[redacted], was sent a renewal letter that on October 3rd of 2012. I have attached a copy of that to this email. In that letter it clearly says that hes up for renewal and if he decides to renew he will get 2 months free amongst other things listed. A post card was also sent to him on Nov 6th explaining to him the same thing. Then on November 14th 2012 he came into the club and renewed his membership and received 2 months for free (I have attached the copy of the contract as well). The terms of the contract are very clearly written that he is responsible for another 24 payments.

I do plan on reaching out to [redacted] in the near future to explain to him that he has the ability to freeze his membership for any reason at all for 3 month out of each year. I hope he is just to busy to get in the club at the moment and when things get better he can continue on with his membership. The last thing we want to do is to make people feel like there locked into a membership and we will do everything possible to help [redacted]. However if we don't hold people to the integrity of our contracts then it won't be fair to anyone.

Review: I have been a member of Anytime Fitness, 2240 Prairie Avenue, Beloit, WI 53511 for 4 or 5 years. I paid $40 once a month for most of this time. There was no contract. It was on a month-by-month basis. My last payment of $40 for on July 1, 2015. I got a phone call the next day saying that I had paid for the last month and needed to pay for the next month. This call was from the new managers. I was very angry at this attempt for double billing and told the young fellow so. I have not gone back to Anytime since that time. Later, I got a letter saying that I could have a free month if I returned. I did not. I them received a "payment not received" form letter from: ANYTIME FITNESS, PO BOX, 6800, SHERWOOD AR, 72124/ABC FINANCIAL SERVICES, PO BOX 6800, SHERWOOD AR, 72124. (the same address) on the form. or , www.myiclubonline.com, ###-###-####. I have received 2 of these letters. I want Anytime Fitness to stop harassing me. I am now 81 years old, and I still exercise at home, but not as hard. I walk at the mall.Desired Settlement: see Attached document

Business

Response:

The member was contacted because her payment had not been entered into our billing system. She explained that she had made her payment on time. Once the club manager looked into the billing, he found that the member had made the payment on time. We called the member back and explained that it was a mistake on the part of our billing company. We also left a voicemail and sent a letter to give the member a free month to use the gym for the inconvenience that was caused. The member did not return our attempts to contact her. We therefore cancelled out the members account with no further payments due. The billing company, ABC Financial, nor Anytime Fitness will not contact the member in the future. We apologize for any inconvenience and hope this resolves the issue. Please do not hesitate to contact us with any further questions, comments, or concerns.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Their contract does not include cancel buyout information. You can't ask for the information verbally because the info you are given is just that verbal and not written down. They do not honor verbal agreements only written agreements.

Review: I bought a membership from Anytime Fitness with the express contract that it would be invalidated if I moved a certain distance from any Anytime Fitness club location. In December of 2011 I moved to Taos New Mexico which did not have a club with the distance. The nearest club was in Santa Fe. I asked for my membership to be cancelled but they simply refused to abide by the contract and cancel it. I sent a letter from the woman I was living with and proof that I was getting Food Stamps in New Mexico but they refused to process that proof of residency. Their contract didn't specify how to prove residency. They demanded a utility bill to prove residency in Taos New Mexico but the contract didn't specify that he had to have a utility bill and I didn't have one.

After I moved to New Mexico, they continued to charge my University of Wisconsin debit card account # 4168595 even though they knew I was living in a place with no club. Their charges and the bank fees came to $156. When I went to open a new bank account, they demanded payment of the Anytime fees charged to UW after I moved to NM.Desired Settlement: I want them to refund the fees they charged after I moved to Taos NM where there was no club when I moved there in Dec 2011 directly to the U of WI credit union. I also want a letter explaining the situation

Business

Response:

[redacted] and [redacted] joined our club on 11/04/2011 and signed up for a 24 month membership from this date so their membership was for 11/04/2011 through 11/04/2013. We have no records showing they tried to cancel in December of 2011 just 1 month after joining our club as member is stating now a year and a half later. We do have records showing we changed their account to remove the secondary member [redacted] on 02/02/12 and add Tom in place of him on 02/02/12. If they did want to cancel at that time we have no proof of that on the dates she is referring to and we are also not sure why our records show having changed out the 2nd person on the membership for another 2nd person in February of 2012 if they did indeed wanted to cancel in December.

On 03/27/12 we have phone records that we can provide showing member [redacted] called in to inquire about her account being suspended as she told us at that time per our phone record notes that she had moved to New Mexico. She was told per our records on 03/27/12 that she needed to contact our staff at the club to proceed with her relocation cancel. Our policy is we do allow members to cancel their membership for relocation purposes of over 30 miles moved from their home club providing a 30 day notice to club and proof of new address. So her last payment owed would have been 30 days after the phone call on 03/27/12 provided she gave us proof of new address at that time too. The last payment that we have ever taken or received from [redacted]'s membership up to this point was on 02/11/12 which is 1 month prior to our records showing she had called in inquiring about suspension of membership in the first place. We have collected no payments since 02/11/12 and because of this move [redacted] only has made 4 payments ever out of her 24 payments she had signed up to make with us.

Under normal circumstances, since we have record of [redacted] calling in on 03/27/12 to cancel we would have required her to fulfill the 03/11/12 payment and the 04/11/12 payment as any payments owed within the 30 day notice and proof of new address are required to be paid. We did not ever collect either of these payments as once again her last payment made ever to us was on 02/11/12 a week after we changed out the secondary members on this membership.

The last record of communication we have with [redacted] is on 05/24/12 in which member called in to inquire about providing proof of new address. We have had no contact with member since 05/24/12 and their account has had zero payments collected on it since 02/11/12 so we are not sure why after 19 months of no payments being collected, no contact for last 16 months with this member and membership terminated well over a year ago as they wanted, members is now claiming we owe her money back. Once again, we only collected 4 payments on this membership out of the 24 they signed up for and their membership was terminated back in 2012 without even collecting any final payment per our 30 day notice policy that our records show . We feel we have clearly fulfilled our responsibility in this matter as stated above in the records we can provide and we are not sure why member is claiming the dates she is claiming as our records do not show any of her dates stated. We are also not sure why 16 months have gone by and now member is coming forward claiming things our records do not show as we terminated her membership as they wanted and collected 2 less payments then we normally would have per our 30 day notice policy.

Review: I recently filed a written cancellation notice 3 weeks prior to the next months renewal date. Additionally, I returned my keys to the gym. They then asked that pay for the next month's gym fees as well and stated that their contract said this.

They produced the contract and on there there was a OPTIONAL month-month agreement, which stated that 30 day notice was required for cancellation. However, I did not check the box. They did INSTRUCT me to initial and date the section and they are stating that this constitutes that I agree to the terms.

I also do not feel that they provided the required services as promised. Their gym was not in good condition. Machines were often dirty and broken, it was frequently overcrowded, the property was malodorous, the promised wifi was often not available and it was difficult to find parking.Desired Settlement: Though, I feel that I deserve more than just a billing adjustment for the entire extra month that I was charged (as they did not keep their end of the contract, even though I did by making the requested payments). Ideally, I would be refunded part of the membership dues that I paid over the course of the contract (say ~25%), however, I am willing to accept not being billed for pay for an entire EXTRA month.

At the very least, a prorated amount would be a sign of good faith. For example, since I "only" provided 21 days of notice, I should only have to pay for the 7 days to satisfy their 30 day requirement.

Business

Response:

We recently contacted [redacted] and apologized for causing any inconvenience. We went through the membership agreement that he signed when he joined to cover the terms of his membership and how it is set to go month to month after the agreement. [redacted] was in his month to month state of his membership and had one final payment to end the membership as stated on the signed agreement (see attached in the auto-renewal portion of agreement). He provided us his 30 day notice to end the agreement and was upset about having to make one more payment to the club. Because of the confusion, we wanted to meet in the middle with an agreement. Per [redacted]'s request, in good faith, we prorated his final payment due to the club. We always strive for the highest levels of customer service and will do whatever it takes within our power to make a member happy. On top of [redacted]'s request to prorate his final payment, we mailed him a 3 month membership gift certificate to use when the timing is better for him. A 3 month membership is valued at $228 and we sent this to him on top of his request for a prorated final payment to hopefully exceed his expectations. [redacted] has been called and emailed about the resolution.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I notified Anytime Fitness of my request to cancel membership of their services on Wednesday 11/27/2013. I am NOT under contract, and simply desire to no longer be a member. In my attempt to cancel, I was informed that I would be billed for services for Dec 2013 (despite my request to NO LONGER be a member on November 27th). $35 in Fees were automatically deducted from my Checking Account (originally setup with Anytime Fitness per my original membership back in August 2009) on 12/2/2013 for fees for the month of December - despite my written request and desire to NOT use these services any longer.I was also informed that I needed to come into Anytime Fitness to 'formally' complete my cancellation in person. Since I sent a cancellation email request on 11/27/2013, there is no plausible reason that I would want to take time out to visit in person. I respectfully declined this offer via email and assumed the issue was resolved and my membership was formally cancelled. I had also already returned my keychain item that allows for entry to Anytime Fitness automatically - showing a clear desire to not be a member any longer. I was charged another $35 for Anytime Fitness Jan 2014 Fees on 1/2/2014 - again being charged for services that I clearly did not want and would never use. I emailed them again in response to the Jan $35 charge, and was again told that I need to come in or speak with someone over the phone - basically take more time out of my life to complete a cancellation that I already thought was taken care of. Again I was told that there are additional steps to complete the cancellation. I do not want to come in. I do not want to talk to you over the phone. I do not want to fill out a form. I simply want to cancel my membership. The last straw is that I was charged another $35 for Feb 2014 member fees on 2/2/2014. So now that's 3 months (Dec 13 - Feb 14) that I've been charged for ($105 total) for NOT using their service. I want these fees refunded and I NEVER want to be charged again.Desired Settlement: Again I was told that there are additional steps to complete the cancellation. I do not want to come in. I do not want to talk over the phone. I do not want to fill out a form. I simply want to cancel my membership. I've been charged for 3 months ($105 total) for NOT using their service. I want these fees refunded. I want my information removed from their computer and billing system and I NEVER want to be charged again.

Business

Response:

We had received an e-mail from [redacted] stating that he would like to cancel his membership with Anytime Fitness. We had then expressed to Mr. [redacted] that it is our company policy to have him then come into the facility and fill out the necessary cancellation form. We explained to him the reason we do this, so that he would then have a printed and signed copy of the cancellation of his membership and his dues, and we would have a copy of both. We explained this step allows us to avoid any confusion in the future. We then listed our business hours (M-Th 9am-8pm, Fri 9-4, Sat 9-12) and ask if he could please stop in during tone of hose time and the process would only take a few minutes and he would be on his way. The last step after filling out a cancellation form is that our corporate office requires a 30 day notice and one last payment to be drafted. We hadn't heard from Mr. [redacted] for a few weeks, and came into the club one day to find his key fob slid under the door with a note stating he would like to still cancel. We again tried to reach out to him but he didn't seem to want to be compliant with our cancellation policies.

Due the confusion we have been granted by our owner the right to cancel Mr. [redacted]'s membership effective 2/26/14. Again, this is typically against our company policy without us having a cancellation form filled out prior to cancelling the membership.

Review: In July of 2013, Anytime Fitness offered a Biggest Loser Challenge, the premise of which was to engage participants in a 36-week program. I signed up, but only AFTER being reassured that I was not purchasing a membership to Anytime Fitness, and that the amount paid each month was ONLY for services of the fitness coaches and use of the facility and equipment. I was also assured that my obligation was ONLY until the end of the nine months, which terminated this past March, but that I reserved the right to join the gym at Anytime should I choose to do so. I was consistent with my use of the program until about November of last year, when I was diagnosed with a serious metabolic order. Previously diagnosed with a host of other medical issues which sapped my energy and left me chronically fatigued and in constant pain, maintaining my commitment to the program was difficult, at best. I soldiered on anyway, through pain, extreme fatigue, malaise and illness until I reached a physical impasse in November of 2013. I was forced by my flagging health to discontinue my participation at that time. I attempted to resume the program in January of this year, but again experienced an insurmountable flare-up of my medical problems and discontinued the program again. Throughout the duration of my participation, I was assessed for BMI & progress just two times. Support/instruction by the coaches was minimal at best. I was unable to return before the end of my contract in March, 2014. However, charges continued to be assessed. When I inquired about this early this week, I was advised that, because I was unable to finish the program, I was cotractually obligated to purchase a two-year membership at Anytime Fitness, contrary to what was explained at the orientation. The legal jargon in the contract was confusing and contrary to what was stated. It is my opinion that this company engaged in unfair and deceptive tactics in an attempt to recruit more members. I've also filed a complaint with the LA AG.Desired Settlement: 1)Cessation of deduction of fees from my account & refund of fees deducted for April and May2)Revamping of their contract to remove confusing and contradictory wording

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Description: FITNESS CENTERS

Address: 393 Washington Ave, Golden, Colorado, United States, 80401

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www.greatdecks.webs.com

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