Appliance Repairman

The initial quote was for $80 to do a service call. Upon arrival, the technician (Jerome) informed my elder relative that to properly diagnose the problem, he would have to open the machine at a cost of $95.99. My elder relative *** agreed and signed this form, not realizing at the time that this is not a standard charge for repair companies. This seems to be unique to your company.

After the diagnosis, Jerome informed my relative he has to "fix" the mainboard, heating system and safety system. My relative hasn't argued with the guy because he thought it's an authorized service. My relative says that all he did was open the machine to diagnose the problem. He didn't do anything else, no parts were changed, nothing was cleaned or fixed.

Right after the person left, we ran a test and the dryer was still not functioning properly. I still got the exact same results I was getting before the repair. I called him immediately after the failed test he claimed that my building should come in and clean the exhaust. My supervisor came in and showed me the exhaust and it was sparkling clean.

Here we go, $470 damage, nothing repaired, the person still out there *** everyone...

The initial quote was for $80 to do a service call. Upon arrival, the technician (Jerome) informed my elder relative that to properly diagnose the problem, he would have to open the machine at a cost of $95.99. My elder relative *** agreed and signed this form, not realizing at the time that this is not a standard charge for repair companies. This seems to be unique to your company.

After the diagnosis, Jerome informed my relative he has to "fix" the mainboard, heating system and safety system. My relative hasn't argued with the guy because he thought it's an authorized service. My relative says that all he did was open the machine to diagnose the problem. He didn't do anything else, no parts were changed, nothing was cleaned or fixed.

Right after the person left, we ran a test and the dryer was still not functioning properly. I still got the exact same results I was getting before the repair. I called him immediately after the failed test he claimed that my building should come in and clean the exhaust. My supervisor came in and showed me the exhaust and it was sparkling clean.

Here we go, $470 damage, nothing repaired, the person still out there *** everyone...

Similar to others, I wish I had read the reviews before booking them. Came and pulled out the dishwasher for a hefty $300.00, and diagnosed a problem, ***, 2 days later, it broke again. When I initially called, they were very quick to send someone out to take $300, not so quick when it comes to the warranty service......! Someone was supposed to turn up in the given time slot, I even called to say no one had arrived, they told me he was running late...just never showed, then no call to apologize, I had to call them, several times, and their manager, Stephanie, was never in. Eventually she did call me back, I requested a refund, $50 was the good will gesture, and apparently Stephanie has no one senior to her, so I'm guessing she is the CEO???

Similar to others, I wish I had read the reviews before booking them. Came and pulled out the dishwasher for a hefty $300.00, and diagnosed a problem, ***, 2 days later, it broke again. When I initially called, they were very quick to send someone out to take $300, not so quick when it comes to the warranty service......! Someone was supposed to turn up in the given time slot, I even called to say no one had arrived, they told me he was running late...just never showed, then no call to apologize, I had to call them, several times, and their manager, Stephanie, was never in. Eventually she did call me back, I requested a refund, $50 was the good will gesture, and apparently Stephanie has no one senior to her, so I'm guessing she is the CEO???

This company came to our house last night to look at our fridge freezer. My husband had called the night before and was told $80.00 to come to our house to assess the situation. He was assured that if we did not want to move forward to get it fixed, we would only be charged $80.00. When the "repairman" arrived, my husband confirmed again that the cost was $80.00. This is when everything turned sour. The repairman told my husband a minimum of $280.00 to open the fridge door to look for the problem. My husband got promptly on the phone to the company and told them that this was not the information he was given when he made the service call. The fridge is 6 years old ... we can replace it for a few hundred more (this is our secondary fridge in the basement). There was a lot of arguing on the phone back and forth and my husband said he refused to pay any bill. The woman he spoke to told him the company would send bill to a collection agency. Long story short, we ended up paying $50.00 for someone to come thru our door and do nothing. After reading comments below, I think we got off easy. What is interesting is that after I told our story to my coworkers this morning, one of them called the company to ask about having a repairman come out to look at her fridge freezer because it was working right. On speaker phone, we heard the same *** that my husband heard. $80.00 to come out to your house to assess the problem.

This company came to our house last night to look at our fridge freezer. My husband had called the night before and was told $80.00 to come to our house to assess the situation. He was assured that if we did not want to move forward to get it fixed, we would only be charged $80.00. When the "repairman" arrived, my husband confirmed again that the cost was $80.00. This is when everything turned sour. The repairman told my husband a minimum of $280.00 to open the fridge door to look for the problem. My husband got promptly on the phone to the company and told them that this was not the information he was given when he made the service call. The fridge is 6 years old ... we can replace it for a few hundred more (this is our secondary fridge in the basement). There was a lot of arguing on the phone back and forth and my husband said he refused to pay any bill. The woman he spoke to told him the company would send bill to a collection agency. Long story short, we ended up paying $50.00 for someone to come thru our door and do nothing. After reading comments below, I think we got off easy. What is interesting is that after I told our story to my coworkers this morning, one of them called the company to ask about having a repairman come out to look at her fridge freezer because it was working right. On speaker phone, we heard the same *** that my husband heard. $80.00 to come out to your house to assess the problem.

I contacted Appliance Repairman on April 4, 2019, as my freezer was showing high temperatures and not working and persistently beeping. A repairman was supposed to come between 6 and 9 pm and he only showed up after 9 with no phone call to say he was going to be late. He claimed he needed to check the main board, cooling system and electric circuit. After he finished the work he then decided to tell us their company only takes cash or debit even though on their website it shows you take visa and *** as well. We paid $316.40 in cash and we felt *** and upset that we were forced to pay cash when we wanted to pay credit card. We also found the price to be very high considering no parts were required and the repairman was there for less than 30 minutes. When he left he said the freezer was working and we shouldn't have any further problems for a few years, but if we do there is a 30-day warranty on his fee. The next day (Friday) the freezer started beeping again and saying the temperature is high (the exact same problem as the night before). The issue was not fixed, and we were taken advantage of *** We called their office and some very *** lady named *** employee number *** refused to send out another repairman and said he can only come back Monday as that's the soonest available time. We had hundreds of dollars worth of food in the freezer, and lots of baby food for my daughter that we had to throw out. When I reiterated this message to them they told me that it was my problem and not theirs. They were willing to give me a $25 courtesy credit, which I rejected as I spent over $300 on services that were not performed.

I emailed their customer service with the issues I am having, and they haven't even responded. As well, on their invoice there is no business number, HST number, address etc. It is a very generic plain invoice.

Monday comes around and the appliance guy comes back to check on the freezer, and he then tells me that we need a new compressor and his office will call us back within 2 hours to let us know the cost. I then went on to tell him I am not paying any more money on this freezer and am very dissatisfied with their service. He said they would come up with a solution to resolve all this. They have not called with their "quote" for a compressor and are not willing to come up with a resolution. Their resolution is $25 which is unacceptable. When I call their customer service they will also not allow me to speak to a supervisor or boss, and are not willing to come up with any compensation. They continue to *** and very unprofessional, and told me that I should have better things to do with my time then call them with my dissatisfaction.

Since they cannot fix the problem, which they should have been upfront and honest with the issue on Thursday, I had to go spend another $1,000 to buy a new freezer.

Their email is ***@appliancerepairman.ca
The website is https://www.appliancerepairman.ca
Contact number is 416-444-5029
Address is: 89 Connie Cres, Vaughan ON, L4K 1L3

I contacted Appliance Repairman on April 4, 2019, as my freezer was showing high temperatures and not working and persistently beeping. A repairman was supposed to come between 6 and 9 pm and he only showed up after 9 with no phone call to say he was going to be late. He claimed he needed to check the main board, cooling system and electric circuit. After he finished the work he then decided to tell us their company only takes cash or debit even though on their website it shows you take visa and *** as well. We paid $316.40 in cash and we felt *** and upset that we were forced to pay cash when we wanted to pay credit card. We also found the price to be very high considering no parts were required and the repairman was there for less than 30 minutes. When he left he said the freezer was working and we shouldn't have any further problems for a few years, but if we do there is a 30-day warranty on his fee. The next day (Friday) the freezer started beeping again and saying the temperature is high (the exact same problem as the night before). The issue was not fixed, and we were taken advantage of *** We called their office and some very *** lady named *** employee number *** refused to send out another repairman and said he can only come back Monday as that's the soonest available time. We had hundreds of dollars worth of food in the freezer, and lots of baby food for my daughter that we had to throw out. When I reiterated this message to them they told me that it was my problem and not theirs. They were willing to give me a $25 courtesy credit, which I rejected as I spent over $300 on services that were not performed.

I emailed their customer service with the issues I am having, and they haven't even responded. As well, on their invoice there is no business number, HST number, address etc. It is a very generic plain invoice.

Monday comes around and the appliance guy comes back to check on the freezer, and he then tells me that we need a new compressor and his office will call us back within 2 hours to let us know the cost. I then went on to tell him I am not paying any more money on this freezer and am very dissatisfied with their service. He said they would come up with a solution to resolve all this. They have not called with their "quote" for a compressor and are not willing to come up with a resolution. Their resolution is $25 which is unacceptable. When I call their customer service they will also not allow me to speak to a supervisor or boss, and are not willing to come up with any compensation. They continue to *** and very unprofessional, and told me that I should have better things to do with my time then call them with my dissatisfaction.

Since they cannot fix the problem, which they should have been upfront and honest with the issue on Thursday, I had to go spend another $1,000 to buy a new freezer.

Their email is ***@appliancerepairman.ca
The website is https://www.appliancerepairman.ca
Contact number is 416-444-5029
Address is: 89 Connie Cres, Vaughan ON, L4K 1L3

Appliance Repairman tech arrived at our home on April 8/19 to repair our gas dryer for it was not heating. The tech said that it would be $80 service call that would be waved and that it would cost $280 in labour to find the problem. The tech then asked me to sign a service agreement (XXXXX) prior to any labour being performed. which I did. After about 45 mins to 1 hr.the tech said that I needed a new timer and that he would call and give me a quote. He also said that he would give me a 50% discount of the part nd installation would be included. The total cost of labour was $316.40 incl tax. However the $80 was not substracted from the total labour charge. Very misleading.The tech said he would call me the same afternoon or the next day. He didn't call back. I called the office myself to get a quote for the timer. They said that the timer would cost $378.60 installed. I questioned this for the tech said that I was to get a 50% discount. The person did npt know anything about this discount. Very misleading again. The cost of the timer was greatly inflated, like al;most double the cost of the same time at other dealers. They said that the tech would call me. As of April 10, I have not got a call from the tech or anybody else at Appliance Repairman.

Appliance Repairman tech arrived at our home on April 8/19 to repair our gas dryer for it was not heating. The tech said that it would be $80 service call that would be waved and that it would cost $280 in labour to find the problem. The tech then asked me to sign a service agreement (XXXXX) prior to any labour being performed. which I did. After about 45 mins to 1 hr.the tech said that I needed a new timer and that he would call and give me a quote. He also said that he would give me a 50% discount of the part nd installation would be included. The total cost of labour was $316.40 incl tax. However the $80 was not substracted from the total labour charge. Very misleading.The tech said he would call me the same afternoon or the next day. He didn't call back. I called the office myself to get a quote for the timer. They said that the timer would cost $378.60 installed. I questioned this for the tech said that I was to get a 50% discount. The person did npt know anything about this discount. Very misleading again. The cost of the timer was greatly inflated, like al;most double the cost of the same time at other dealers. They said that the tech would call me. As of April 10, I have not got a call from the tech or anybody else at Appliance Repairman.

I called this company (Appliance Repairman) for service on my washing machine. The guy came out on Sunday April 7,2019 at approximately 11:10 a.m. looked at the machine and said that he could repair for 280.00 + tax (I paid 316.40 debit card) and said it would last 6 months but could break again before that. I agreed for him to repair.he completed the work and told me it was fixed and he left. I start using the machine and 15 min. Later the washing machine is broken with the same problem, so I called the company 15 min later because their advertisement says 24/7. The agent advised me that the repairman had not entered his work yet and would look into it and call me right back. Nobody called me back, I called them Monday April the 8, 2019 and I explained what happen and she said that they would have to charge again to hav e someone come out again so I proceeded to tell her that he never fixed it and I called your company right after he left. The. Moonquake has refused to reimburse me as it wasn't fixed at all and now I'm out 300.00 and I just when out and purchase a new machine. I can understand if I use it for the next 2 weeks and it breaks, then I get it but 15 min. ***. How can I get my money back, please help. This is not good customer service. Thank you

April 8,2019 repair man came to fix sticky start button on *** dishwasher. He tried to unstick the button by using a screw driver on my stainless Steele appliance. When I saw the 2 scratch/dent marks I asked him to stop as he scratched my machine. He said it's just a little scratch what's the big deal. I said if you had saved money to finally buy a *** should u appreciate scratches on your car. He said he wouldn't care. He then opened up machine fiddled around with it seemingly not knowing what he was doing. Had to call his surpervisor. When I saw all this I told him to close it up he didn't know what he was doing. He lost 2 screws and now the machine led display doesn't work, I said he broke it and he said no that's because of the button, I said no because it was working when you tried it even with the button. He refused to admit he broke it. I called company and asked to speak with supervisor while he was still here but they said they would call me back. I'm still waiting 6hrs later for a call back. I had to pay the $90 service call per company.

. Similar to the other reviews $80.00 to come to your door and then start quoting diagnostic labour. We were charged $316.00 for at best a 1.5 hr review. Should have sent the technician away with $80.00 but decided to proceed with the diagnosis as we were in a jam. After the problem was determined he wanted another $972.00 to fix it. We could buy a new range with what we'd have to put into this. Sent him away and researched the part required. $300.00 online, had it within a day and installed ourselves in 20 min. Also had been having a problem with the dishwasher thinking we could get things looked after in one call, but that would have been a new diagnosis and repair. ***.

Very convenient that they don't allow people to leave reviews *** on their website or they would never get another call again.

This call was in the Kitchener Waterloo area, but I'm sure it doesn't matter what area they are servicing.

. Similar to the other reviews $80.00 to come to your door and then start quoting diagnostic labour. We were charged $316.00 for at best a 1.5 hr review. Should have sent the technician away with $80.00 but decided to proceed with the diagnosis as we were in a jam. After the problem was determined he wanted another $972.00 to fix it. We could buy a new range with what we'd have to put into this. Sent him away and researched the part required. $300.00 online, had it within a day and installed ourselves in 20 min. Also had been having a problem with the dishwasher thinking we could get things looked after in one call, but that would have been a new diagnosis and repair. ***.

Very convenient that they don't allow people to leave reviews *** on their website or they would never get another call again.

This call was in the Kitchener Waterloo area, but I'm sure it doesn't matter what area they are servicing.

I called this company (Appliance Repairman) for service on my washing machine. The guy came out on Sunday April 7,2019 at approximately 11:10 a.m. looked at the machine and said that he could repair for 280.00 + tax (I paid 316.40 debit card) and said it would last 6 months but could break again before that. I agreed for him to repair.he completed the work and told me it was fixed and he left. I start using the machine and 15 min. Later the washing machine is broken with the same problem, so I called the company 15 min later because their advertisement says 24/7. The agent advised me that the repairman had not entered his work yet and would look into it and call me right back. Nobody called me back, I called them Monday April the 8, 2019 and I explained what happen and she said that they would have to charge again to hav e someone come out again so I proceeded to tell her that he never fixed it and I called your company right after he left. The. Moonquake has refused to reimburse me as it wasn't fixed at all and now I'm out 300.00 and I just when out and purchase a new machine. I can understand if I use it for the next 2 weeks and it breaks, then I get it but 15 min. ***. How can I get my money back, please help. This is not good customer service. Thank you

April 8,2019 repair man came to fix sticky start button on *** dishwasher. He tried to unstick the button by using a screw driver on my stainless Steele appliance. When I saw the 2 scratch/dent marks I asked him to stop as he scratched my machine. He said it's just a little scratch what's the big deal. I said if you had saved money to finally buy a *** should u appreciate scratches on your car. He said he wouldn't care. He then opened up machine fiddled around with it seemingly not knowing what he was doing. Had to call his surpervisor. When I saw all this I told him to close it up he didn't know what he was doing. He lost 2 screws and now the machine led display doesn't work, I said he broke it and he said no that's because of the button, I said no because it was working when you tried it even with the button. He refused to admit he broke it. I called company and asked to speak with supervisor while he was still here but they said they would call me back. I'm still waiting 6hrs later for a call back. I had to pay the $90 service call per company.

Hello, So I *** a appliance repair comapny and came acroos thsi one and it seemed easy and fast to get someone out and to my surprise I had a *** run in with a *** service guy named ***. I greeted him respectfully with a hand shake and afterwards he said came back in 5 minutes to discuss labour charges to fix the issue. it was a simply error code that I showed him as I *** and showed just needs a reset in the board or system and found that $280 was high to do this and is was *** throughout. Called his office when they said they can do it for $250 + HSt I was ready to agree but he cut me off and I just got fed up with his attitidue and aske dto leave, he left the bottom undone and left ***. I then called the office and the first girl I spoke to ended up being *** as well threaten that if I dont pay a service call fee of $50 instead of $80 it would go to collections giving me no resolve to my *** sitituation when all I asked was to send back a new service person to fix it and I would pay $250, anyway I called back got another girl that was better to talk to but only said has to wait back to hear from service guys *** report before discuss further which doesn;t help. I do not feel like I should pay $50 for a service call that ended up as a very bad service experience and will now call another company to fix as there not giving solutions but only threathing to pay the $50 service call. Please help with this and ensure that this. A. Thank you!

Hello, So I *** a appliance repair comapny and came acroos thsi one and it seemed easy and fast to get someone out and to my surprise I had a *** run in with a *** service guy named ***. I greeted him respectfully with a hand shake and afterwards he said came back in 5 minutes to discuss labour charges to fix the issue. it was a simply error code that I showed him as I *** and showed just needs a reset in the board or system and found that $280 was high to do this and is was *** throughout. Called his office when they said they can do it for $250 + HSt I was ready to agree but he cut me off and I just got fed up with his attitidue and aske dto leave, he left the bottom undone and left ***. I then called the office and the first girl I spoke to ended up being *** as well threaten that if I dont pay a service call fee of $50 instead of $80 it would go to collections giving me no resolve to my *** sitituation when all I asked was to send back a new service person to fix it and I would pay $250, anyway I called back got another girl that was better to talk to but only said has to wait back to hear from service guys *** report before discuss further which doesn;t help. I do not feel like I should pay $50 for a service call that ended up as a very bad service experience and will now call another company to fix as there not giving solutions but only threathing to pay the $50 service call. Please help with this and ensure that this. A. Thank you!

This company said, their initial fee to come out to my home was $90 to check my microwave And I would then get a diagnosis of what was wrong with the microwave. I could then go from there if I wanted to fix it, instead they said that they couldn't find out what was wrong with the microwave and then it would be an additional $280 on top of the $90 to diagnose my microwave then on top of that it would be additional funds for parts for the microwave. I refused their service and refused to pay them as this isn't what our agreement was over the phone. I spoke to customer service numerous times and they were no help whatsoever. They then sent me a notice in the mail saying they were sending me to collections, unless I pay the $90. We then agreed that I would pay $50 plus tax and that they wouldn't send me to collections. This company is so wrong and they are stealing from innocent people. I fear that people fall for their *** and end up paying them hundreds of dollars. Something needs to be done.

This company said, their initial fee to come out to my home was $90 to check my microwave And I would then get a diagnosis of what was wrong with the microwave. I could then go from there if I wanted to fix it, instead they said that they couldn't find out what was wrong with the microwave and then it would be an additional $280 on top of the $90 to diagnose my microwave then on top of that it would be additional funds for parts for the microwave. I refused their service and refused to pay them as this isn't what our agreement was over the phone. I spoke to customer service numerous times and they were no help whatsoever. They then sent me a notice in the mail saying they were sending me to collections, unless I pay the $90. We then agreed that I would pay $50 plus tax and that they wouldn't send me to collections. This company is so wrong and they are stealing from innocent people. I fear that people fall for their *** and end up paying them hundreds of dollars. Something needs to be done.