Appliances Connection

Upon reviewing the complaint the issues presented have been addressed as follow, the customer sent us an email stating the air-conditioner defective and refused to explain the issue
asking for the unit to be picked up for
refund (copy of the email below )and our reply as well
Customer (July *, 2014, 1:PM):
***
*** *** *** *** * *** *** ** *** *** ** ** ***
*** *** ** * *** *** *** *** ** *** ** *** * *** *** * *** *** *** ***
* *** *** ** *** * *** ** *** ***
*** ***
***
*** *** ** *** *** ***
Hello *** ***,
We have now issued you an RMA (return merchauthorization) to your email by the end of the business day today.
You must review the RMA and agree to itIt will provide instructions for the return of the unit.
You MUST ship back with tracking AND full insurance on the itemPlease respond to this ticket with the tracking return number.
You may use the carrier of your choice that provides both tracking and insurance to ship back.
Your exchange will be processed once the return is back in the warehouse.
If you would like to receive a replacement unit quicker you can purchase a new unit, paying up front, and once the other unit is returned we can issue a refund.
However if you would like to save yourself the trouble of returning the unit we can schedule service and if the service technician deems the unit defective we can have the manufacturer exchange the unit.
Please advise as to how you would like to proceed.
Thank you,
Customer Service
As a standard procedure a tech must first deemed the unit not repairable , in that event the manufacturer will replace the unit

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Dear Unfortunate *** -
Unfortunately for you, your website at the time of my order described the product as cast iron
Also unfortunate for you, there is a website called *** that captures websites as they were in the pastHere is yours
***
Do you see the "cast iron" description? Yes, I thought so
Also unfortunate for you, I captured a screen shot shortly after my purchase, which I'm attaching to this responseDo you see the "cast iron" description? Yes, I thought so
Please don't waste any more of my time and refund my money or I will take you to small claims court for the shipping plus damages
*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question aboveSincerely,*** ***

since we are located in NY , we are not affiliated with any dealers in MA .The customer can contact the manufacturer direct they will help him finding local dealer where he can order the hood from ,the phone number for the manufacturer is :** ***###-###-####Thank,

Do not use this company They are in no way interested in serving the customer We purchased our washer/dryer and refrigerator during s labor day promotion The fridge and dryer are available for delivery, but the washer is notWe starting getting emails several weeks ago where they just kept moving the delivery back 3-days at a time We called several times and got no information from customer service Instead we were told that there is a fee to split the order and receive the fridge and dryer now Also there is a "restocking" fee if we cancel that is by the pound After 3-calls we were told that the washer is stuck in a container as part of the hanjin fiasco and the real ETA is mid November Appliance connection still emails us every few days to move the eta back No apology, no help, star

Upon reviewing the complaint the issues
presented have been addressed as follow:
Our records indicate the refrigerator was delivered on 11/**/2013, the customer called several month later on 05/**/2014, to report an issue with the unit, we apologized for the inconvenience and immediately called the manufacturer to setup service call, the issues the customer have must be resolved under the manufacturer warranty, as the unit covered for one yearAt this point we can’t return the unit since it’s been in use for almost a year
We do apologize for any inconvenience this may have caused, since the customer having so much issues with his unit, please accept from us 10yrs warranty to cover the unit for parts in the event of any repair needed after the manufacturer warranty expiredThe warranty will arrive in the mail in 5-days

I bought $in appliances and have not head a thing from them since All the phone numbers are bogus I reported to credit car company and disputed charges More of the wait game all the while I have no appliances in my new home

Hello, Please be advised this matter has been resolved , the customer refused to accept delivery on the chair ordered , per the customer request the order has been canceled and credit was issued .Edmond H***

we have provided the RMA instructions on 02/**/2015, and the customer had viewed the email times from different IP addresses and on different dates ,please check below :Mail Sent: Order# *** - Return Merchandise Authorization Request [View]Customer opened email on 02/**/5:47:pm from IP *** [More]Customer opened email on 02/**/5:48:pm from IP ***Customer opened email on 02/**/8:37:pm from IP ***Customer opened email on 02/**/10:11:am from IP ***Customer opened email on 02/**/4:52:pm from IP ***Customer opened email on 02/**/4:52:pm from IP ***Customer opened email on 03/**/11:18:pm from IP ***Customer opened email on 03/**/11:18:pm from IP ***Nevertheless ,we have ordered the door and its awaiting to be shipped from the Marcone Supply which one of manufacturer dealers , the door was shipped under FedEx tracking # *** and its schedule to arrive on 04/** .upon receiving the door we will dispatch the tech to install the parts ..?

Our records indicate this matter has been resolved the missing items were ordered and delivered to the customer , the parts were shipped under *** tracking #
sans-serif;">***Kindly , update your records and close the case

Before you continue, yes I was very harsh with this business, but if you read the time stamps I think you will understand whyBelow is the text from a ticket that I opened with Appliances Connection as my delivery date was pushed out for more than monthsThis company had these products marked as available on their website when I orderedThey have no visibility to when they will get products from their vendorsThey are a borderline fraudulent distributorOutside of the text below I did receive a few calls from Calvin the manager or owner, who sounds like he has a sub high school educationCalvin tried to force me into taking products from him more than months after ordering and when he realized that I was not going to accept the shipment of of products he got upset and hung up on meMore of his colleagues continued to call me that day and told me different informationCalvin tells me my products are in transit while another gentlemen calls me and tells me he has the products in front of him on the shipping dockI have still not received a refund or my products, stay away from these scammersFull text on my online ticket below, I only changed the name to John Doe
AppliancesConnection (Luigi) (November 19, **15, 6:PM):
Hello John Doe,
We hope your questions were answered during your recent contact with Customer Support
If there is anything else with which we can further assist you, please let us know by replying to this message
Thank you,
Customer Service
You viewed this message on 11/**/**1:** PM
You (November **, **15, 1:** PM):
Nearly the worst customer service I have ever experienced, on par with *** Thank you for not returning my call again, also thank you for moving out my delivery date again with no reason attached to the order update
Your customer service was kind enough to tell me that days processing time is standard operating procedure for your company, will never buy from you againSo glad that I paid extra for expedited shipping, your customer service was kind enough to offer to remove the charge, while also delaying my shipment further by removing the expedited shipping
What a joke ! Terrible
AppliancesConnection (Luigi) (November **, **15, 3:PM):
Hello John Doe,
We are very sorry for the confusionOur customer service rep explain to you when does express delivery take placeOnce again we are very sorry for the confusionIf you would like a manager to contact you please let me know
Thank you,
Customer Service
You viewed this message on 11/**/**3:** PM
You (November **, **15, 3:PM):
I already requested that twice, once I setup this order with another vendor I will be calling to cancel
AppliancesConnection (Calvin) (November **, **15, 4:PM):
Hello John Doe,
As per our conversation we will go ahead and refund you for the express delivery and keep it express at no costOnce the order does ship we will email you the tracking number so you can track it onlineIf you have any further questions or concerns please feel free to respond to the ticketOnce again we do appreciate your business
Thank you,
Customer Service
You viewed this message on 11/**/**11:AM
You (November **, **15, 11:AM):
My shipping date moved out again today Calvin! If the date moves again with no explanation I will cancel
AppliancesConnection (Calvin) (November **, **15, 6:PM):
Hello John Doe,
I spoke directly to my account repat the manufacture Due to this color being new in the market and had great demand there is a shortage , but it is in production and they are expected in soonI did go ahead and try other vendors and everyone is on the same boatIf you do need the units I can try and see if we can get you different colorsIf it is something that you can wait on I would recommend waiting its a great price
Thank you,
Customer Service
You viewed this message on 11/**/**7:PM
You (December *, **15, 11:AM):
Hi Calvin,
I'm really surprised that you guys have not offered me a discount to keep me as a customer now that I've been waiting for a month
I would like you to express ship my products that are now in stock (refrigerator and stove) , and then express ship the remaining products when they come in, with our previously agreed upon removal of the express shipping charge
I sincerely hope that this customer service experience improves drastically in the future
AppliancesConnection (Calvin) (December *, **15, 6:** PM):
Hello John Doe,
Thank you for contacting *** Support TeamWe are terribly sorry to hear about your frustrating experience and would like to take this opportunity to sincerely apologize for any inconvenience you may have undergoneWe can go ahead and split the order as per your request, please be aware that the more you buy the more you save discount will be reduced due to us doing multiple shipmentThe discount we provide is the savings that we save from shipping multiple shipments We rather give you the savings than the trucking companyIf you still wish for us to split the order please advise
Thank you,
Customer Service
You viewed this message on 12/**/**9:AM
You (December **, **15, 9:AM):
When you are bad at your business and you want to keep a customer you eat losses associated with your own mistakesIf you guys can't get an accurate date on when you will receive merchandise from your supplier that is your problem, not mineYou should go and read the yelp reviews on your company if you guys plan on being in business anytime down the road
Don't split the order, I'm not paying another penny for anything from appliances connection ever againThanks for the great customer service once again!
Frustrating is an understatement
AppliancesConnection (Luigi) (December **, **15, 6:PM): [ANSWERED]
Hello John Doe,
We are very sorry for the inconvenienceOnce all the units are in stock we will update you with tracking information
Thank you,
Customer Service
You viewed this message on 12/**/**7:** PM
You (December **, **15, 9:AM):
I guess you were wrong Calvin, I wont be receiving my products this yearThis is hysterical, I am going to enjoy providing reviews on your company on the internet
AppliancesConnection (Calvin) (December **, **15, 9:AM):
Hello John Doe,
We did reach out to the manufacture and they have indicated that there is a delay with this color since it is new in the marketOnce it does come in we will email you the tracking numberIt seems that all vendors are having the same IssueWe truly do apologize
Thank you,
Customer Service
You viewed this message on 12/**/**10:** AM
You (December **, **15, 9:AM):
Why did my refrigerator just change from in stock and ready to ship to an ETA date? You've had of my appliances in stock and ready to ship for ** days now, all of a sudden only of them is available
What kind of game are you playing?
AppliancesConnection (Luigi) (December **, **15, 11:AM): [ANSWERED]
Hello John Doe,
The system has new updates and general emails for everyone who has order the same modelIf your unit is already allocated that email is not for youWe are sorry for the confusion
Thank you,
Customer Service
You viewed this message on 12/**/**11:** AM
You (December **, **15, 11:AM):
Order status not email luigiCould you please do some research before you respondWhy does my refrigerator say it is not ready to ship nowYou let it sit there for ** days and then allocated it to another customers order?
AppliancesConnection (Luigi) (December **, **15, 12:PM):
Hello John Doe,
I will double check for youI will update this ticket by this afternoon
Thank you,
Customer Service
You viewed this message on 12/**/**12:** PM
You (December **, **15, 11:AM):
Waiting for an update
AppliancesConnection (Luigi) (December **, **15, 6:PM): [ANSWERED]
Hello John Doe,
We are still waiting for items to arrive on your orderThe products have been delayedWe are very sorry for the inconvenience
Thank you,
Customer Service
You viewed this message on 12/**/**8:PM
You (January **, **16, 4:PM):
You guys are so f# bad it makes me sick to my stomachPlease explain all of the following:
You sent me an email stating my order was ready to ship and that you have charged me for my appliances
Followed by an email that tells me you still only have of my products and now you have marked as on back order
The good news is that you are only months late on shipping my productsThe bad news is that since you have charged me for products that you have not delivered I finally have grounds to open a formal Revdex.com case against your company
Thanks for your time and all of the great work you are doingYour company will certainly win an award soon for being 1st in class in the distribution industry, maybe you'll get really lucky and win a customer service award
You (January **, **16, 4:PM):
Luigi and Calvin I hope you continue to fail at helping customers and that one day soon AC goes out of business so that no one else will have to deal with the s### storm that you have put me through
Please cancel my order immediately and refund everything that you have billed
CANCEL, CANCEL, CANCEL
AppliancesConnection (Luigi) (January **, **16, 10:AM): [ANSWERED]
Hello John Doe,
Good morning,
This order has shipped with AM trucking, We are very sorry for the inconvenience
Shipping Company: * * *
Tracking Number: *** Phone #: ***
You may track your package at the following link:
*** Thank you,
Customer Service
AppliancesConnection (Calvin) (January **, **16, 12:PM):
Hello John Doe,
Per your request, your order has been cancelled
Refunds are processed to original form of payment used for order placementProcessing time is dependent on your bank, and normally take approximately business days to appear on your credit card statement
Thank you,
Customer Service
You viewed this message on 01/**/**7:AM
You (January *** **16, 6:AM):
Calvin,
Why has my money not been refundedI am going to contact my credit card company and file your charge as fraudulent if this is not refunded by tomorrowIt has been business days since you sent me a cancellation notice and your policy says
Refund my money
AppliancesConnection (Luigi) (January **, **16, 9:AM):
Hello John Doe,
The refund is still being processthis is not fraudulentThe units had to be scanned back in so the refund can be processIf you dispute this with your bank you are only going to delay your refundThey will freeze the accountThe refund will show back in your accountPlease allow time
Thank you,
Customer Service
You viewed this message on 01/**/**10:AM
You (January **, **16, 10:AM):
So scanning takes what 5-days? You should know that I work with warehouse and distribution centers before you lie to me
Also this is not how credit cards work, if you don't have anything smart to say let one of your colleagues respond
AppliancesConnection (Luigi) (January **, **16, 11:AM):
Hello John Doe,
When calvin advise you the refund would be issue back on the *** we did not scanned the units back into the system that day because we did not have them back in our warehouse yet, shipment had to be stopped and returnTo make it very clear for you his days for refund to be process was wrong ,it took a few days longer to be processSince you mention you know how this works you understand it takes a up to business days for a refund to be issue back into you accountNo lied to youI will advise calvin and make sure he stays on top of this case for you
Thank you,
Customer Service
You viewed this message on 01/**/**3:PM
You (January **, **16, 3:AM):
I have disputed the charge you billed to my credit card, you will be receiving a call from my bankI have also opened a Revdex.com complaint against your company, please expect a call from the Revdex.comBased on the complaints I found there I'm sure you are use to the processYou guys are straight up fraudulent
Process my refund it has been ** days

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They are asking me to pay to ship this desk back to themThis desk costs $200+ to ship, it was delivered to my apartment damagedI have no idea who signed for the package as that is not my name on the form, and I was absolutely at home and spoke with the delivery driver while we was thereI clearly did not crack the desk in half and am not going to pay $to ship it back to themI need them to pick this up, at their expense, ASAP as they have had $1,of my money for over a month
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hey, We have reached out to our customer and *** *** is aware that we are working on the replacement unitWe did receive the damaged unit back from *** on 10/**/and in process of getting the replacement ordered and shipped,Once it does go out *** *** will receive the tracking
number so he can track it online

Never again will I purchase from Appliances ConnectionI attempted to purchase a bar from them and paid an additional fee for them to deliver it up one flight of stairsThe following day I was contacted by a rep at AC telling me that the bar would be shipped by the manufacturer and not themTheir best advice, "try give the shipping delivery guy an extra tip to help me carry it up." Ridiculously bad service in itself to admit that I'll have to carry it up a flight of stairs myself if I couldn't grease enough palmsJust trying to get this over and done with I contacted my neighbor to assist me once it arrivedTheir convoluted status system had given me a tracking number with the shipping company which did not workSo after a week I contacted AC again and found out that my delivery had been delayed 2-weeksTheir rep could not give me any reason for the delay or fix the matterThis was the final straw, I requested they cancel my order The rep stated I would be fined by the manufacturer a restocking feeThis in itself is ridiculous as I still have no proof that it even left the manufacturer's warehouseI will be contacting my credit card company to make sure that Appliances Connection's charge is reversed in full as I harshly advise ever doing business with them again

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have attached two PDF documents regarding the communications with the seller about this order
The seller claims that I choose "*** ***" for te order but I did select "White Glove" delivery However, two days after I placed the order the seller called saying that White Glove delivery was not available but that the bed would be taken to my front door(please see delivery ticket PDF)
The seller claims that I contacted them a few days after the bed was delivered but I did it the same day (please see damage ticket PDF)
The seller claims that I have not accepted the proposed resolutions However, the damage ticket PDF clearly shows that I repeatedly requested the bed to be picked up for a fee of $ The last time they had agreed to pick it up by an specific date but they failed to do so Then, since they failed to do it, they ask again if I want to keep it
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I am very pleased with Appliances ConnectionThe web site is secure, responsive, well designed, and easy to useThe service and product selection is excellent
I did have an issue with one of the items I orderedI found that Appliances Connection was very responsive, and they dispatched a service call quickly (and fixed the problem!)The ticket system used to enter issues and complaints is very easy to use
I am very pleased with the prices and the service, and would use them againI highly recommend them to anyone contemplating buying appliances whether local or over the Internet

sans-serif;">Our records indicate this matter has been resolved, the customer returned the unit to our warehouse and refund has been issued on 02/**/
Kindly update your record and close the case

So far I am happy with their service

Thank you for working with us in resolving this matter, we understand that to your confirmation in our ticket, that the service was provided and the unit is now in working orderWe do sincerely appreciate that, to ensure that this unit will be working and protected we are going to replace your three year warranty and extend it to a five year warranty insteadPlease accept our sincerest apologies and resolve this matterWe do appreciate your business and hope to see you again in the future

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They are asking me to pay to ship this desk back to themThis desk costs $200+ to ship, it was delivered to my apartment damagedI have no idea who signed for the package as that is not my name on the form, and I was absolutely at home and spoke with the delivery driver while we was thereI clearly did not crack the desk in half and am not going to pay $to ship it back to themI need them to pick this up, at their expense, ASAP as they have had $1,of my money for over a month
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

If I could somehow punish this company I wouldAll I can do is complainPaid for my couch on November, ***They said it would be shipped December, ***I talked to them on the phone December *** and they said it's getting shipped out and that I am supposed to receive it in business daysProvided a tracking number for me which said ETA was Dec, ***Called the trucking company last week, they said it was en routeCalled today and apparently it wasn't even shipped!!!!!!! So angryXmas is this weekend and we have no furniture