Appliances Connection

Revdex.com:At this time, my complaint, ID *** regarding Appliances Connection has been resolved
(By clicking "OK", your complaint will be closed as
Resolved.)
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This business refuses to send shipping labels so I can return the partial order I received.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

our records indicate a refund in the amount of $has been issued due to the incorrect installation, as the customer had to hire local plumber to fix the dishwasher installation , we have also ordered the foot for the stove , once the part arrived we will arrange for the tech to install
the parts
we do acknowledge the customer's concern and working to resolve the pending issues
we do apologize for any inconvenience this matter may have caused

Upon reviewing the complaint ,we had issued credit for same amount we received from Summit , we don't charge any restocking or shipping on faulty items , the manufacturer credited our account less the original amount ,therefore we issued credit fro the same amount

since we have paid for all the repair expanse we don't see reason the customer asked for 50% discount , we have fulfilled our part in this case. we ask this case to be closed as resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am glad we are making progress! *** never contacted me and I was unaware they where the carrier or had attempted pick***.anyhow, I reached out to *** today and they informed me the "labels had expired and needed to be reissued by AC".Please let me know when that happens so that I can coordinate with *** for the pickup
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
When I receive the full refund, I will be satisfied.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have not been notified that it was on back orderI have not been notified that ithe product wasn't shipped outI had to investigate, push, beg, follow up, call around, research, and see this order through every step of the wayThe item was listed as in stock, and when I contacted them after failing to receive my order in the time specified I was told it would ship out in a day or twoAnd that kept getting pushed backIt is still getting pushed back. I have still not received my orderCompany notified me weeks ago that it would take 3-5days for me to receive itIt's been far longer than that.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello,
We would like to apologize for the inconvenience the customer has had with this orderWe have a delivery policy which every customer gets emailed and notified of several times during their order process.
We ask for the customer to notate any damages with their shipments
at the time of delivery by making a note on the shipper's paperworkIf the customer signs for the delivery without notating any damages, this waives the vendor and the shipping company their legal responsibility for the handling of the product(s). The reason why the customer has had to wait for their service to repair the product was because the customer received the product in December- which is one of the busiest seasons for both the manufacturing company and the shipping companyAs the customer signed off on his delivery free and clear, we were unable to replace the unit for the customer, but as an act of good will, we decided to order the replacement parts and schedule service- at our expense
Everything we are giving is a courtesy to the customer. We had to wait for parts to arrive to the customer so we could schedule the service- as the damage was reported in December, these units and replacement parts were on back order from the manufacturer that was still restocking after a busy holiday season
Once we have confirmed the customer received the necessary parts, we have been scheduling service for the customerWe had to go through several companies because it has been hard to find a Frigidaire-approved installer in the customer's areaIn the meantime, while we have been working to get the customer the service he has requested and have provided the courtesy parts at our expense, this customer has been going around the internet posting negative reviews defaming our company and yet he is asking us to give him more money for discounts and services that cost us more money than the unit itself for damages he may have created on his ownWe're taking his word for it as he could easily damaged this unit whilst in his possession, and he wants to take negative reviews and your company, Revdex.com to blackmail us into giving him discounts.
Kindly consider our position and close this caseWe fulfilled our promise giving the customer free parts that cost us practically the price of the unit, and the customer has the phone numbers to contact his local servicer or any authorized repair center
Best Regards,
Appliances Connection

Revdex.com:
At this time, I have not been contacted by AppliancesConnection.com regarding complaint ID ***
Sincerely,
*** ***

Reviewing *** *** complain, came to the following facts:1- Customer placed the purchase order on Decthe ***, and received an e-mail confirming the purchase and been viewed by customer.2- Item was shipped to customer on Dec, ** and an e-mail was sent with tracking information and viewed by
customer.3- Customer called our C.S on Dec** asking to cancel the order.4- Though the above, Appliances Connection has processed a Full Refund for the customer on Dec**, the shipping charges and the 10% restocking fees (as per Return Policy) was even waived.Kindly close this complain for "Complete Satisfaction"

Upon reviewing the complaint the issues presented have been addressed and resolved, the defective range has been picked up at no cost to the customers and credit was issued and completed on 07/**/

This is in regards to Order#*** filed by *** ***
Our records indicate our customer ordered a Bosch GriddleWe charged him $for this product, including shippingCustomer did not like the product, he returned it and we issued a refund for the same amount $Per our policy, customer had to pay for his own return shipping if he did not like the product orderedAs a courtesy and to bring this matter to a resolution, we would like to offer the customer 2,reward points valued at $to be used towards any future Appliances Connection purchasePlease update your records and bring this matter to a close

The warranty company agreed to pay for all shipping expenses and repair cost, the email was sent to the customer on 05/**/14, the customer may contact *** to request the cancellation of the warranty and refund should be issued directly by ***
Kindly, update this case

Revdex.com:
At this time, I have not been contacted by AppliancesConnection.com regarding complaint ID ***
Sincerely,
*** ***

Upon reviewing the complaint and going over the order It seems that the trucking company called to schedule the delivery and customer no longer wanted to accept it due to seeing it at a different vendor at a lower priceAs per our company policy ( attached) orders can be cancelled , but there are loss of shipping and % restocking fee The customer refund is less those feesIf there is any further questions or concerns the customer is more than welcome to contact me directly at *** *** *** * *** with any questions

On December *, I ordered a Whirlpool White Ice appliance package (refrigerator, dishwasher, microwave, and range from Appliances Connection)On January *, I received the refrigerator, range and dishwasher The microwave arrived January ** and it was severely damaged within a damaged box with poor packing materialsI spent the next several weeks in e-mail conversation with Appliances Connection where they first instructed me to take many photographs of the packaging and damaged parts, then they wanted me to plug it in to see if it worked, then they said they would only reimburse me 10-15% of the original purchase price (and this "original purchase price" was unclear since I had purchased a 4-appliance kit for a single price), and after my objections, they finally agreed to process a "full" refund after I had sent the damaged unit back to them I asked what the refund would be and they quoted $and this refund amount was documented on the return authorization form (which they sent to me) I agreed to this $refund price, realizing that buying this unit separately would be well in excess of $but I was fed up with the process For some reason, Appliances Connection refused to send me a replacement unit, which was disappointing to me When I finally received my refund, it was for only $404, and after another lengthy round of on-line communication, they indicated that they had made an error since they had quoted the stand-alone microwave cost (not part of a 4-appliance kit) of $but that the reimbursed $was the discounted price due to the price reduction of the 4-appliance kit However, this $(or $for that matter) cost is totally arbitrary, and in fact, if you were to purchase this same microwave by itself from Appliances Connection today, based on their on-line advertisement, the microwave would cost $(model WMH76719CH, White) I am quite certain that Appliances Connection has deliberately taken advantage of me, and rather than accept the damaged unit and then send me a new replacement unit (which they had and continue to have in stock), they worked out an arbitrarily low refund amount, which I think helped them to offset the cost of dealing with a damaged unit that was not my responsibility I'm simply just a victim of arbitrary decision making by Appliances Connection that only favors them
FYI, this is the current information on the Appliances Connection website for the White Ice Whirlpool microwave that I originally purchased from them
Whirlpool WMH76719CH
Whirlpool WMH76719CH WMH76719CH 30" Over the Range Combination Range Hood Microwave with cuft., Cooking Watts, Speed CFM Fan, TimeSavor Plus True Convection, and AccuPop Cycle in White Ice
Achieving delicious results is effortless with microwave hood combinationsNow you can cook flavorful meals in this cuftmodel with TimeSavor™ Plus true convectionIt features a fan and heating element
Our Price
[Add to Cart]
QuickShip WMH76719CH White Rebates
$

Revdex.com:
At this time, I have not been contacted by AppliancesConnection.com regarding complaint ID ***
Sincerely,
*** ***

Per the customer request the order has been cancelled and full refund has been issued
Kindly update your record and close the case

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***