Appliances Connection

the last response from the customer stated its immaterial to sign for the goods ,we ship the merchandise fully insured we have emailed the customer times prior to delivery stressing the fact of inspecting the product at the time of delivery , signing the product free and clear limit our ability to file for damage claim however , in order to maintain customer satisfaction we are willing to credit the customer in FULL once the item is returned , we have processed and emailed the customer RMA (return authorization number ) to return the item for FULL refund

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The business has not done anything to make up for their gross miscunduct and lies. They need to pay for what they made me go through!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
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Our records indicate this matter has been resolved we have contacted the manufacturer, service has been scheduled on 01/**/Please note this stove was delivered on 12/**/the customer signed for
it clear of damage, the customer called us on 12/**/to report damage to the stove ordered , the photos we received showing the stove has been installed , nevertheless we contacted the manufacturer and schedule service to fix the stove Kindly , update your record and close the case

Upon reviewing the complaint, the issues presented have been resolved we have shipped new washer and the defective washer has been picked up on the same day 10/**/
'Times New Roman';">Once the defective unit arrived back, we will credit the customer accordingly
Kindly, update your record and close the case

Ordered a new dishwasher The price was very competitive and the shipping was fast and free The first place I will come in the future when buying more appliances

Upon reviewing the complaint the customer stated in his complaint that he returned the unit in brand new condition and never used it ,then he said it was broken and defective , then he mentioned the unit is noisy ,it seems the matter at hand is buyer
remorse the customer changed his mind when the product delivered , we have arranged with the shipping company to pickup the product , once the item returned refund has been issued as a greed

Please update this complaint , Management have decided to take a lost on this unit and credit the customer in full Refund has been issued in 12/**/ Kindly , update your record and close the case*** ***
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This is all FraudThey told me the return shipping is $and when I return it they said its way return, so it will be $and they "kindly" said they waived the restocking fee when they didn't even mention it and the box was unopenedI cannot believe this

Awful, awful company There service department is rude and very unhelpful Ordered furniture weeks ago and we still cannot get a delivery date from them Do yourself a HUGE favor and shop somewhere, they are the worst company I have ever dealt with

We have emailed the customer return authorization number as he requested to return the chairs we have yet to receive the chairs , upon receiving the chairs we will process and issue the credit

Customer placed the order with us for a bed setWe placed the order with the manufacturer of the product, and the manufacturer shipped this order to the customerThe delivery is listed as a curbside delivery and if the trucking company did assist with the delivery into the customer's home then
that would be an agreement between the customer and the trucking carrierPlease see attached Proof of Delivery (POD) as it was signed for free of damages, and there were no additional damages notedCustomer contacted us a few days after delivery stating that there are damages discovered on the unit, please refer to attachment for the picture, it clearly shows that the unit was scraped against something for a short durationThe customer has been requesting us to pick up the headboard for a full refund, we cannot pick up a piece of the entire bed and provide a discount for the entire unitWe have presented the customer with the following options:Headboard replacement to keep the unit as isWe can issue a credit in the amount of $to keep it as is, customer can purchase a leather repair kit to remedy the scrapeWe can locate a furniture medic to repair the issue for the customerWe can locate a trucking company to pick up the headboard from the customer and a refund for the headboard ($199.99) will be credited less the shipping fees to pick up the unit.Please let us know which option would be best to resolve this matterThank you for your time and consideration

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The BOL that I signed indicated that the walls were damaged. The delivery company does know what happened. As I bought the item from appliancesconnection, they are the responsible party. As I have explained to them, they can either pay me directly ($500) to get this fixed or they can have their insurance company contact me so this can be handled professionaly.
In order for the Revdex.com to appropriately process your response, you MUST answer the question aboveSincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Gentlemen,I have tried time and again to settle this issue on the LG side by side Refrigerator Each time you have some excuse not settle this issue dated since August I have checked wtih the Revdex.com and find 328 complaints against you and mine should make it one moreDont you find any shame or embarrassment as to how many people you have cheated in the past few years? I am looking for the Revdex.com to file my complaint against you along with rest of the others you swindledIf LG knew that your mixed up company does not know what you are doing, they would cut you off from representing themThe cost for storing your item is now risen to $700.00.Please file my complaint with the Revdex.com!Per the Revdex.com website complaints against appliance connection are:***
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***Thank you,*** ***[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

Revdex.com:
At this time, I have not been contacted by AppliancesConnection.com regarding complaint ID ***I was never contacted and when I tried to communicate with them, they hung up on me
Sincerely,
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Upon reviewing the complaint our records indicate we have issued refund in the amount we received from the manufacturer *** , the credit amount issued is less “wear and tear “ and less shipping we can’t control
the manufacturer in this matter .However , in an effort to resolve this issue we are willing to ship replacement unit for the same amount of the credit had been issued

sans-serif;">Upon reviewing the companies the issues presented have been addressed and resolved the damage units have been picked up and the new units have been delivered, a refund has been issued as a greed
We do apologize for any inconvenience this may have caused

I will address this issue by providing an excerpt of our return policy ,
If you choose to have AppliancesConnection.com pick up and return the item(s), you will receive a refund less $per pound return shipping fee.If you refuse delivery for any other reason besides a
damaged product, you will receive a refund less the outbound and inbound shipping, rated at $per pound, and a 10% restocking fee.If you refuse the entire shipment if only a part is damaged, you will receive a refund less the outbound and inbound shipping, rated at $per pound, and a 10% restocking fee for the non-damaged merchandise.Items that are returned to us because the address was invalid and could not be delivered will receive a refund less outbound and inbound shipping, rated at $per pound, and a 10% restocking fee.If your order included a package discount, the discount will be void and you will not be credited for the total amount of the discount.If an item is returned in a condition other than new.If parts or accessories are missing from the original packaging
The customer placed an online order for GE stove the order was processed and shipped , at the time of delivery customer refused it stating the stove is less quality than her older stove ,since we shipped what the customer ordered a refund issued less restocking and less shipping

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I was forced to order the correct product and pay $in shipping to send the incorrectly product back I am still seeking reimbursement for the shipping costs.Thanks,*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I believe I have no other choice then to find that this resolution, at the bare minimum is satisfactory to me and the matter has been resolvedHowever this in no way represents the amount of the countless hours that I have had to put into this effort since March in an effort to get to this point for which I will not receive any compensation when with Appliances Connection it was all done within their business practicesAlso this does not take into consideration the second breakdown of the refrigerator which occurred prior to their refund or any notice to me that they voided my warranties and therefore should have also been honored by the Extended Warranty companyBecause now, as a result of Appliances Connection unscrupulous business practices I am left with a refrigerator that has a malfunctioning defrosting system and have no Extended Warranty in which to address the defectAppliances Connection should be barred from conducting business in the manner in which they are allowed to do without any fear of retributionIts disgusting and is unfair to the consumer.I am not very happy with the way I was treated and dealt with by Appliances Connection but feed I have wasted enough of my life to have to deal with them any further and grudging accept their offer
Sincerely,
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This company is a scam If there is ANY hiccup in your product/order, you will be STUCK with it In my case, defective/damaged items, I called to report/replace, they LAUGHED at me over the phone I've never dealt with such a lack of regard for customer service DO NOT DO BUSINESS WITH THIS SCAM COMPANY