Appliances Connection

Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Appliances Connection rejected my request to send replacement item and refusing to placing new order for unknown reasons.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

I had excellent customer service at appliancesconnections.com, and the best price on refrigerators after looking for months. When a problem came up they resolved it attentively and politely with a good resolution. The trucking company, which is a separate entity from appliancesconnections.com, made a mistake, but appliancesconnections.com took responsibility and handled things from their end. This is so important for an online company that's far away (on the opposite coast, in my case). Inevitably, you have uncertainties -- about the company itself and the details of transactions. Also I was ordering a big expensive item, which I've been unable to see physically (a Summit refrig, which I've been unable to find in California stores). SO, when the staff has a strong presence and a desire to make things go well, it helps a lot! I will be buying a new range from them based on this experience.

I ordered a Fisher Paykel DD24SAX9 24" Energy Star Rated DishDrawer last November and I'm very pleased with the service and pricing Appliance Connection provided. Any questions I had before the purchase and after the purchase were promptly answered both via email and actually talking to a human being! The delivery was smooth and on the date promised. 5 stars to Appliance Connection! I will do business with Appliance Connection again.

Upon reviewing the complaint , our records indicate we had offered the customer $50 discount due to delay and have paid the shipping company storage fee and upgraded the delivery to White Glove service so they can accommodate the customer schedule , it was extremely difficult to work around the...

customer schedule , the shipping company led to believe the customer is giving them the run around about scheduling delivery date/time , the customer requested the order cancelled , we instructed the shipping to return the product .as of today the order is cancelled and credit has been issued .

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I still have not received my dishwasher.  First I received notification that it was going to be delivered and then it wasn't because there truck was broken down.  (They did not contact me about this, I had to contact them to find out why they didn't show.)  Then they tried to deliver it on a Saturday without notifying me first and we weren't home.  Then they scheduled a delivery and forgot to put it on the truck.  Since then they have not attempted to schedule another delivery.  The trucking company does not have an answering machine and is only open from 10 am to 5pm.  I have called Appliance Connection to find out when it will be delivered, they don't know and said it was up to the trucking company's schedule.  I complained and requested a discount or free installation considering all of the issues that I have had.  They said no and offered white glove delivery (which I had already had as part of my original order) and a 10 year warranty.  I said that I would prefer a discount to the warranty and they refused.  They charged my credit card on 10/**/14.  I ordered the dishwasher on 9/**/14 and it was showing as available on their website.  It is now 11/*/14 and I still have not received it and no delivery has been scheduled.  I am very dissatisfied with my service and advise everyone not to use this company if they ever want to receive their product.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

upon reviewing the complaint the issues presented have been address as follow :
The installation fee has been credited on 09/**/14 , and today we spoke with the customer apologizing about the issues and confirmed the expedited delivery of $69.99 will get credited in 24-48hrs.
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once again please accept our apologies for any inconvenience this may have caused, Kindly , close the case.
?

This order was to be fulfilled by the manufacturer directly, as a drop ship order. When the customer called in to cancel this order, we advised that since the merchandise ordered is not being physically shipped from our location, we must first cancel the order with the vendor; such that this order...

will not be cancelled until the cancellation is confirmed with the vendor. Upon cancellation request with the manufacturer, they had advised that the order could not be cancelled, as it had already shipped out. We advised prior to receiving this that a RMA will be provided upon receipt of the unit.

Upon reviewing the complaint , our records indicate that we arranged with [redacted] to pickup the pedestals under [redacted] tracking # [redacted] & [redacted].[redacted] records indicate two attempts went unsuccessful , please check below [redacted] tracking status for the above two tracking...

numbers.  [redacted] 12/**/2014 1:46 P.M. The receiver was not available at the time of the second delivery attempt. A final attempt will be made. - (Label) [redacted] 11/**/2014 1:02 P.M. The receiver was not available at the time of the first delivery attempt. A second attempt will be made. - (Label) United States 11/**/2014 10:09 A.M. Order Processed: Ready for [redacted] customer can still call [redacted] to have the items picked up and return the RMA still valid .

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:   
I reject this response as the fact that the company is saying that I noticed them about damage 2 weeks after delivery of order is a LIE. The delivery was made on June [redacted], 2017. I had sent them an email to customer service immediately that late night. Here is the link to their online complaint system : [redacted]They are still not sure when the part is going to arrive.  They are blaming me to break the part. They shipped the part from NY to Houston in a truck by a trucking company called AMtrucking. Anything could have gone wrong while shipping from New York to Houston in a truck. Their drivers did not wait for my wife to inspect the product upon delivery which came in multiple boxes and simply forced her to sign the documents. Currently the company is not willing to have someone pick up the boxes from my home for return. They want to charge me $92 for that.  I do not have the resources to carry the boxes to the shipping carrier for returns.  I am considering legal action if this is going on for too long. Attached are printed emails from their manager Eric who is extremely rude to me. Attached is also a video recording of the conversation between me and Eric and how he is blaming the customer fair and square.I am not sure if this system will allow me to attach the video recording, I can send it to Revdex.com by other means if needed. If you can open the online ticket system link and the attachments containing the emails conversations, you can see how patiently I am waiting for the part. They have given me false hopes on delivery of replacement parts over 3 weeks only. I have no bed frame. I am sleeping on floor everyday. They are not willing to arrange for parts to be picked up at no expense and refund me amount in full. I am stuck by the company's flawed practices.I need help as a consumer in this matter.  You can see from the emails attachment where Eric is threatening me to email them a "thank you" response else they will not order replacement part. Is that how a company is supposed to operate?  Sincerely[redacted] 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
At this time, I have not been contacted by AppliancesConnection.com regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[The response from AC is absolutely incorrect and unsubstantiated by facts. I find this unacceptable and an indirect way of AC suggesting that my tenants, property manager, neighbors and I are lying and making up this false claim. There is absolutely no problem with the pipes and/or valves in the house/building. AC is deflecting blame and refusing to take ownership of the mess they have created. I would like indisputable proof from Appliance Connection that establishes the problem for the water leakage being related to the pipes. AC's technicians did not fix any pipes in the house and neither did we. Then how is it possible that the water stopped leaking right after the technician (whose name was Able rewired and fixed the hoses/water outlet). There has not been a problem before or after with water leakage. On what basis does AC claim the problem in the house is the old pipes and the valve? I welcome any neutral third party to come and assess if the pipes were in fact the problem. AC's offer to reimburse me the $180 should be something at minimum they should do. However, that cannot come on the condition that I withdraw or close my complaint with Revdex.com. Many thanks,]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

we have agreed to the disputed amount and no further action is required, the amount has been debited .

Don't purchase anything from Appliances Connection unless you enjoy horrible customer service.
Despite their competitive pricing, you truly get what you pay for. First, you can't rely on whether or not they list the product as in-stock when you place your purchase. Next, their customer service department is horrible, at best. Sometimes you'll get a busy signal, other times you'll wait on hold for 30-45 minutes, even if you're "number 5" in their queue. When it comes to their "order status" function online, I have no idea how they run it. Finally, they lie through their teeth to avoid cancelled orders. Here's my experience.
I purchased 2 items, one of which they shipped immediately, yet they listed all the products as shipped and delivered. That's when I found out that the other item was back ordered. I was told that it would ship from their warehouse on Sept [redacted], which I patiently waited for; I even confirmed that the week prior to ensure it was still on track, as I had to move furniture to make room for the new table. On the [redacted], after stating that I was going to cancel the order if it wasn't shipped, as promised, I received an "en route" email message and a tracking number for [redacted]. I kept checking for updates regarding that tracking number but it continued to show up as "not found". I finally called [redacted] and they said they had no record of that tracking number and had no reference to any shipments going to my address. On October [redacted], after sitting on hold for 45 minutes, I finally reached an "account representative" who told me that my order was not shipped and asked who told me that it had. After looking up my account messages, she said that she needed to contact the manufacturer about shipping it. I asked why I was told that it was going to be received in their warehouse by the [redacted] and shipped to me from there, to which she went on to tell me that that wasn't true (despite the messages I was sent). When I told her I wanted to cancel me order, she told me I couldn't because it was already ordered from the manufacturer and awaiting pickup. She then called the manufacturer and told me that it would be picked up by the shipping company the next day and would be in Denver by the [redacted]. Well, that didn't happen even though I received another update on the [redacted] that my order was "received by the shipping company". Ultimately the shipping company picked up the table on the [redacted] and I finally received my order on October [redacted].
Even if Appliances Connection refunded my money and let me keep the table for free, I still wouldn't ever do business with them again or refer anyone to them.

Best prices on the washer and dryer, no tax, and super fast shipping. The two gentlemen who delivered the appliances and picked up my old washer were very professional and friendly. Great experience throughout the transaction.

At this time, I have been contacted directly by Appliances Connection regarding complaint ID [redacted], however my complaint has NOT been resolved because:
They refuse to take ownership of the issue, no-one wants to start a civilized conversation about the situation....

Instead they ignore every fact I sent them and sent mass emails to my account instead. ("We have not forgotten your claim") 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

our records indicate the customer placed an order for three appliances washer ,dryer, refrigerator .Unfortunately the refrigerator arrived damage and refused , the refrigerator till today is on back order ,the customer didn't want to wait and requested refund for the refrigerator...

,  refund had been issued on 11/**/14.we do apologize for any inconvenience this may have caused.

I am definitely a [redacted] off consumer. I ordered a washer and dryer from appliancesconnection.com on August **, 2015.
On September **, my credit card was charged. It is October *. I have not seen my washer and dryer. I have not received a single email or notification from appliancesconnection.com, no response to my emails to them, no tracking info, no "we're going to charge your credit card now," no "sorry the delivery will be delayed," absolutely nothing .
I live in the middle of a city of 750,000 people. Not in a remote area, not in a place that would be difficult to get to.
Where are my appliances?And how dare they charge my credit card before delivering anything?!?!?!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The service technician did NOT resolve the problem.  The machine is advertised as extremely quiet however it sounds like a jet engine in my laundry room.  The first technician claimed it was a bad pin in the clutch and second technician said that the first technician didn't have that much experience and although he dismantled my washing machine he did not correct the noise issue. Appliances Connection will only replace the machine if I pay to ship back the defective one.  That would be out prohibitive for me.  The company can just pick it up when they deliver the new one.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

the customer submitted an order for 4 chairs and we delivered 4 chairs , our web site which it didn't change clearly indicate the chair ordered must be purchased in quantity of 2 as the manufacturer ships 2/box, therefore can't be sold in odd quantity .please check the link below for the item :[redacted]we don't believe our website was misleading in any way in reference to this item. if the customer still looking to purchase another 4 chairs we are willing to offer $100 discount off of the total order .

The repair will NOT cost $500.00 if the customer is willing to settle in reasonable matter we are willing work to resolve the issue , since this has become under the Revdex.com control we are willing to offer $250.00 and close the issue .