Arbutus West Animal Clinic Ltd

Hi there, We are so sorry to hear about your experience! Since Hellofresh is dedicated to customer satisfaction, we will be sure to look in to this matter and forward your comments over to the correct department We truly apologize for any inconvenience this may have causedWe will be reaching out to you directly regarding this matter! Warmest Regards, The Hellofresh Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedSincerely, [redacted] ***

Revdex.com:At this time, my complaint, ID [redacted] regarding HelloFresh has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted] ***

Hello Fresh debited my checking account for a service I canceled I had put my "subscription" on pause following a failed delivery in early July I never resumed the service They randomly and arbitrarily resumed it for me The first notice I had of this was an email telling me there was a problem with my payment method Upon reading that email, I permanently canceled my subscription I contacted the company multiple times, via telephone, via email, and via on-line chat to find out why, AFTER canceling my account, they debited my account for $ Each and every person told me they would not refund my money I explained that I no longer wanted to participate in their subscription and that I had canceled my account BEFORE they debited the funds I want, and feel that I am entitled to, and full and complete refund of my $ They were not authorized by me to make the debit to my bank account I consider this practice on their part not only unethical but fraudulent as well They have continued to bombard me with emails asking me to "rate their service," and I have replied honestly Each reply to an email generates yet another email from them, and after a dozen emails, I still do not have a refund I also read numerous other complaints of similar activity on their part This practice should be stopped If a consumer cancels an order before it is shipped, or an order that was never ordered by me - they chose to "resume" my service without my knowledge or agreement - then the consumer should be entitled to a refund

Hi [redacted] , We did in fact reach out to you on Tuesday at 4:pm est via emailPlease reference Incident number [redacted] Thanks,The Hellofresh Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Yes I understood that it was a weekly subscription, but what you do not make clear is the time frame you give people to cancelWhen you do not allow people to cancel with in a reasonable amount of time to even receive their first product then you are purposefully scamming people into a second week! I never received a reminder e-mail about an upcoming week or "pick my meals" and I certainly NEVER received an e-mail for my bill like I did the first time In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hi there,We are so sorry to hear about your experience! We will be sure to remove you from our email listWe apologize for any inconvenience this may have caused.Sincerely,The HelloFresh Team

Hi there, We are very sorry about all the trouble you've hadWe value your business and want to make things rightI will be reaching out to you directly regarding this matterI look forward to speaking with you-The Hellofresh Team

Good Morning [redacted] ,I have reviewed your complaint, previous email and phone call as well as your account historyI see that your first delivery was made on 6/ [redacted] and your second was scheduled for 6/**Your first attempt to reach us was on 6/ [redacted] where the agent explained that your second delivery was already in transit and being delivered on 6/**We billed you for this delivery on 6/**I understand there were issues with your first deliveryThe phone call mentioned a leaking chicken package, damaged tomatoes and a bruised avocadoWe are working on updating our packaging to make sure it is more organized and easier to put in your fridgeThis change is currently underway and should be fully rolled out in another weeksI did hear that the supervisor offered you a partial refund for the delivery that came on Friday as well as a full box credit for the first box which was the most generous we could be considering the issues you had were with of the meals in the boxI do understand that you are unhappy, however, we can only do what the supervisor you spoke to mentionedI will put a full box credit on your HelloFresh account for your 6/ [redacted] delivery that will never expire, and you could use in a few weeks to experience the improvements we are making to our packagingThese improvement will prevent the issues you spoke about in your first boxAlso, for the box that was delivered on 6/**, we can issue a refund for half of that boxI have issued both that credit and the refundThe refund will take 3-business days to processI have also attached the final checkout page that informs you of when we bill and our refund policy that explains the interaction you had with the agent and supervisor previously and why I cannot do more nowI do apologize your experience with HelloFresh wasn't as positive as we would have hopedI do hope your 2nd box arrived without issue and that you will give us another chance to try our new packaging in a few weeks to use your creditIf you would like to do this, we can schedule that free box and ensure your account is cancelled again immediately so you will not be billed again Again, we apologize we cannot do more

Hello!Here is what Hello Fresh's response to me was: [redacted]

Hi [redacted] , We are so sorry to hear about your unsatisfactory experience with HelloFresh! We definitely want to help resolve these issues for you and have reached out to you directly to address your concernsSincerely,The HelloFresh Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] This company consistently continues to be untruthfulNo one has contacted me again from Hello Fresh I have contacted Hello Fresh with this issue times and the response has been the same each time, that they would not issue a refund for the spoiled foodI do not wish to have another box of food sent to meI do not wish to again contact or to be contacted again from this companyI would like to have my money refunded for the spoiled foodPlease send my refund by mail.Thank You, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hi ***,I have looked at your accountYou reached out to us on 6/ [redacted] where the agent did confirm your account was cancelled and you would be receiving no further deliveries after 7/*You have not been billed for any deliveries past 7/*I cannot issue a refund for a box that was deliveredYour account is cancelled and you will receive no further boxes or charges

Hi there,As a company, we strive to provide fresh fruits and vegetables as well as whole grains and high quality lean meats - all of which are great healthy dietary components for someone with [redacted] It is generally recommended that people with diabetes eat a carbohydrate controlled dietTo keep carbohydrates balanced, most people with diabetes require between 45-grams of carbohydrates per meal to maintain good glucose controlWe have a nutritionist that does a nutritional breakdown of all the nutrients in our recipes, and we put the specific nutritional information for each HelloFresh recipe on the front of all the recipe cards so that you as a consumer can make a choice of which meal options work best for you.HelloFresh has target goals that we try to stay in balance with for each new recipe we createThese include:Overall Calories: 500-per servingCarbohydrates: 40-110gFat: 15-26gProtein: 15-58gFiber: 8-10gAs you can see, we provide between 40-110g of carbohydrates per meal which most of the time will help you stick to the recommended guidelines for [redacted] of 45-grams of carbohydrate per meal.Another great perk of ordering HelloFresh is that we actively try to provide you with increased fiber content through the fresh fruits/vegetables, and whole grains we put in each boxThe American Diabetic Association recommends that all people eat 20-grams of fiber per dayThis is especially important when looking at meal choices because for meals that have over 5g of fiber per serving, you can subtract half the grams of fiber from the total carbohydrate grams!We definitely appreciate your feedbackWe will be forwarding this over to the nutritionist.If you have any further questions, please feel free to give us a call at ###-###-####Warmest Regards,The Hellofresh Team

[redacted] (HelloFresh USA) [redacted] Hi there, This email is to confirm that we have refunded you $from your last deliveryPlease allow 3-business days for this to go throughWarmest regards, Customer Experience Team

Hi [redacted] , I apologize this wasn't handled correctly initiallyThe refund has been issued and I have attached a screen shot confirming as muchAll should be resolved

Hi there, We are so sorry to hear about your experience! We have reached out to you directly to help resolve your concerns and look forward to hearing from you Sincerely, The HelloFresh Team

Revdex.com:At this time, my complaint, ID [redacted] regarding HelloFresh has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding HelloFresh has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted] ***

Hi there, We are so sorry to hear about your experience! Since Hellofresh is dedicated to customer satisfaction, we will be sure to look in to this matter and forward your comments over to the correct department We truly apologize for any inconvenience this may have causedWe will be reaching out to you directly regarding this matter Warmest Regards,The Hellofresh Team