Arbutus West Animal Clinic Ltd

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Their email response did not satisfy my complaint No refund offered Still never explained why they didn't not send a confirmation email In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hello ***.I am very sorry about the experience you have hadYou did not mention anything about your initial box in any of your correspondence with usI do see your issues with the produce from your second boxI have issued the credit you were given as a refund to your account which you will see in 3-business daysI do hope this helpsHave a great day

Hi there, We are so sorry to hear about your experience! Since Hellofresh is dedicated to customer satisfaction, we will be sure to look in to this matter and forward your comments over to the correct department We truly apologize for any inconvenience this may have causedWe will be reaching out to you directlyWarmest Regards,The Hellofresh Team

Hi there, We are so sorry to hear about your experience! Since Hellofresh is dedicated to customer satisfaction, we will be sure to look in to this matter and forward your comments over to the correct department We truly apologize for any inconvenience this may have causedWe will be reaching out to you directlyregarding this matter! Warmest Regards, The Hellofresh Team

Hi there,Thank you for reaching outWe are so sorry for the confusion with pausing your accountWhen pausing your account, you will see your delivery calendar with green squares indicating the delivery datesIf you click on a green square, a box will appear with the menu for that particular weekYou will need to click "Skip This Delivery" at the bottom of that box in order to skip that particular week’s delivery It will turn redRed indicates that particular week will be skipped, so you will not receive a box or be chargedYou can do this as often as you need, just make sure any changes to your account are done days prior to your delivery.We also send confirmation emails once the account is paused for a certain week(s)Again we apologize for the confusionIf there is anything further we can do to assist, please feel free to reach outI will be sure to forward your comments over to Marketing and IT Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID# ***, and have determined that my complaint has NOT been resolved because:
As of July ***, my account is still exists, but is in a deactivated stateI have asked multiple times that it be completely deletedThey do not understand or are unwilling to understand the difference between removing the entire account with all of my information and removing my email from a mailing list.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I am so sorry but all we can do is the refund for half of the box that we have already issuedIf tell me what items we not fresh in your box we can issue a credit to your hello fresh account that won't ever spoil but in none of your previous correspondence did you make reference to spoiled ingredients which is why it had not been addressed sooner

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:At this time, my complaint, ID *** regarding HelloFresh has been resolved
Sincerely,*** ***

Hi *** , We are so sorry to hear about your experience with our service! We have reached out to you directly to help resolve your concernsSincerely, The HelloFresh Team

At this time, I have been contacted directly by HelloFresh regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]
Well, my complaint was handled, but I only received half of the amount. So in a way it was settled, but in another
way not really fully settled
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have not received my box of food as of 2/*/17. I received my money back but was told I would get a box of food for all the trouble and mess I went through
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi there,We are so sorry to hear about your experience! We have reached out to you directly to help resolve your concerns and look forward to hearing from you.Sincerely,The HelloFresh Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Today, 1/**/I decided to cancel my complaint against
Hellofresh because I don't think I will get my money backI contacted Hello fresh and spoke to Julian and I have decided to take what they were selling which is a box of their food productsI will get a box of their food products this Saturday February *, This company Hellofresh is determined not to give me my money backI know not order anything from them ever again

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hi ***, We are so sorry to hear about your unsatisfactory experience! We have reached out to you directly via email to address your concernsThank you for your patience. Sincerely,The HelloFresh Team

Hi ***, We appreciate your feedback and we have emailed you concerning the complaint. Regards,The HelloFresh Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They are turning it over to another department. So have not resolved the issue. Will see what this department has to sayThanks
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***