Arbutus West Animal Clinic Ltd

Hi there, We are so sorry to hear about your experience! Since Hellofresh is dedicated to customer satisfaction, we will be sure to look into this matter and forward your comments over to the correct department We truly apologize for any inconvenience this may have causedWe
will be reaching out to you directly. Warmest Regards, The Hellofresh Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution is satisfactory to me. The company has agreed to apply a credit to my account and will be sending another order out on Tuesday. If I receive another spoiled box, I will be opening another case. So for now the current matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID# ***, and have determined that my complaint has NOT been resolved because:
[This letter does nothing to acknowledge HelloFresh's practice of bait and switch tactics, offering me a $discount on my first order, (what is a purchase of a gift card (meals for 3), if not my first order??) only to add the $back in upon checkoutIf you don't want to offer your $discount to the purchase of a gift card order, then you should state this on your email offer you sent meNo where in your email offer of $discount on my first order did it say anything about exceptions. I completed your online form, provided you with MY financial information, which you require in order to establish an account with HelloFreshI also gave you the name and address of the gift card recipientWhy you demand my gift card recipient give you HER financial information in order redeem her gift card, and to open an account with HelloFresh IS UNNECESSARYYour company is over reachingAll you needed to establish she was the intended recipient, was to ask her for her name and address! Since I had provided it when I purchased the gift card, viola!, you have ALL YOU NEED TO VERIFY THE RIGHTFUL RECIPIENT! You do not need her financial information to open an accountThe experience I had with HelloFresh was the worst imaginable, and I would not recommend your meal preparation service to any of my friends. *** *** cc: Revdex.com]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved A refund in the appropriate amount was issued and future deliveries canceled.
Sincerely,
*** ***

Hi there,We are so sorry to hear about your experience! I see that one of our friendly freshers was able to assist you with this matter.Please feel free to reach out if you have any further questions or concerns. Sincererly,The HelloFresh Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

I would like to receive my free box of food

Hi there,We are very sorry about all the trouble you've hadWe value your business and want to make things rightI will be reaching out to you directly regarding this matterI look forward to speaking with you.-The Hellofresh Team

Hi there, We are so sorry to hear about your experience! Since Hellofresh is dedicated to customer satisfaction, we will be sure to look in to this matter and forward your comments over to the correct department. We truly apologize for any inconvenience this may have causedWe will be
reaching out to you directly regarding this matter. Warmest Regards,The Hellofresh Team

Hi there,I am truly very sorry, but we were unable to make any changes as it was after our cutoff. We have a very strict cutoff for each delivery day.  We order from small, local vendors and have to give them the opportunity to prepare our ingredients. I apologize for any inconvenience...

this may cause. Please don't hesitate to reach out if you have any further questions. The Hellofresh Team

Hi there,   We are so sorry to hear about your experience! Since Hellofresh is dedicated to customer satisfaction, we will be sure to look in to this matter and forward your comments over to the correct department.  We truly apologize for any inconvenience this may have caused. We will be...

reaching out to you directly regarding this matter!   Warmest Regards, The Hellofresh Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID# [redacted], and have determined that my complaint has NOT been resolved because:

HelloFresh e-mailed me and said that my  account want cancelled which was not the issue I was stating. My issue is that I was told that my account was already paused for the maximum eight weeks, but then they re-activated my account six weeks after my interaction with Junette. I want a refund of $69 for the order I asked to have cancelled BEFORE it was shipped because I would not be home to receive the package because I was in the hospital for one of my surgeries. Their practices aren't clear, don't inform consumers that there account is being reactivated after a pause, and it prematurely reactivated. There is also nothing that states that there is a maximum amount of weeks your account can be paused before it is automatically reactivated without any notice; the only reason I knew about this procedure is because of a customer service representative I spoke to in August (the same one that said my account was already paused for the maximum amount). Another issue is that thei customer service representatives are the ones who give different information depending on who you speak to. I find the response they sent also doesn't accept responsibility for their own inconsistency and tried to imply that I was confused, when in reality I am only understanding their service by how THEIR employees communicate it to me. So this issue is not resolved until they refund me the $69 for the order I asked to be cancelled many days before it was scheduled to be delivered. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding HelloFresh has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding HelloFresh has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Hi [redacted], We are so sorry to hear about your experience! We have reached out to you directly via email to help resolve this issue for you. Sincerely,The HelloFresh Team

Hi there,  We are very sorry about all the trouble you've had. We value your business and want to make things right. I will be reaching out to you directly regarding this matter. I look forward to speaking with you.  -The Hellofresh Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  They have issued a refund. 
Sincerely,
[redacted]

Hi there,   We are so sorry to hear about your experience! Since Hellofresh is dedicated to customer satisfaction, we will be sure to look in to this matter and forward your comments over to the correct department.  We truly apologize for any inconvenience this may have caused. We will be...

reaching out to you directly. regarding this matter!   Warmest Regards, The Hellofresh Team

Hi there,We are so sorry to hear about your experience! We have reached out to you directly to help resolve your concerns and look forward to hearing from you.SIncerely,The HelloFresh Team