Arbutus West Animal Clinic Ltd

Hi there, I am so sorry to hear about the trouble you've had with canceling your accountI will be reaching out to you regarding this matterWe definitely want to make things rightI look forward to hearing from you The Hellofresh Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Thank you Revdex.com for reading and responding to my complaint...I do not accept the business' response I was trying to retrieve the FREE hello fresh meals that my friend sent meI copied the emails that were sent to me and they are at the end of this noteTo me, a free gift does not equate to signing anyone up for your subscription serviceWhat Hello Fresh should have all over the website is - " [redacted] ***." Their check out isn't clear about how to retrieve the free giftI saw on the website information explaining their service but I was trying to retrieve my free gift and it wasn't clear on how to retrieve your free giftI think this is done on purpose by the company to trick people into signing up for their subscription service.I have contacted my bank to try and get my money back from Hello FreshIn addition to returning my money, I want to make people aware of this tactic that Hello Fresh uses to trap new customersThank you very much Revdex.com [redacted] [redacted] [redacted] [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:I request that the process of recurring orders be more visible and clear In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hi there,Thank you so much for reaching outI am so sorry for the confusion! I will be more than happy to explain our service to you.We are a weekly meal-kit subscription serviceSo once you sign up, you receive a box every weekWe do state that we are a weekly subscription service throughout the checkout process, so there is no confusion We also send reminder emails to pick your meals the day of cutoff, to ensure that all of our customers are reminded that there is a box coming the following weekYour subscription is flexible, in that you can pause your deliveries for weeks you'd like to skip your box shipmentAgain, I truly apologize for the surprise of the subsequent deliveries after your first.Warmest regards,The Hellofresh Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding HelloFresh has been resolved Sincerely, [redacted] **

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: funds have not been returned In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved. Sincerely, [redacted]

At this time, I have been contacted directly by HelloFresh regarding complaint ID [redacted] , however my complaint has NOT been resolved because they stated I double clicked activation code and had two subscriptions and that is why they kept sending me productI asked for explanation on to why a customer service rep did not contact me about this issue and how I was able to set up the account twice with same issue and items without a red flag going up- no response In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved They have issued a refund Sincerely, [redacted]

Hi ***, We are so sorry to hear about your experience with our service! We have reached out to you directly to resolve your concerns and look forward to hearing from youSincerely,The HelloFresh Team

Hello, In response to your email, I apologize you feel as though it was generic. A few experiences you mentioned having while signing up are unfortunately not the way our site is set up and I regret you were unable to get it resolved before signing up. 1. Contrary to your experience, a customer can view the meals they want for that particular week before placing the order.2. Customers can see what week has what meals before selecting a start date. (up to 2 weeks in advance)3. Should you place an order for the week/meals you did not intend, HelloFresh can move your delivery to a different week of delivery for a different meal set. (5 or more days prior to delivery)4. Meal preferences can be selected (after you subscribe) as they are selected based on which meal plan you're on.Regrettably, it seems you did not have assistance while signing up otherwise this would have been cleared up with you before signing up. Your $19 refund has been processed for the delivery in question. Thank you,HelloFresh

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that the resolution the company offered is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Hi there,Thank you for reaching out! We are so sorry to hear about your experienceWe can confirm that your credit card information has been removed from our systemWe apologize for any inconvenience this may have causedWarmest regards, The Hellofresh Team

Hi there, We are so sorry to hear about your experience! Since Hellofresh is dedicated to customer satisfaction, we will be sure to look in to this matter and forward your comments over to the correct department We truly apologize for any inconvenience this may have causedWe will be reaching out to you directly! Warmest Regards, The Hellofresh Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have not received any communication from HelloFresh They have not "reached out to me directly" to resolve this In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hi there, We are so sorry to hear about your experience! We have reached out to you directly to help resolve your concerns and look forward to hearing from youSincerely, The HelloFresh Team

Hi [redacted] ,I am so sorry you are unsatisfiedI have reviewed your communications with usYou reached out initially on 5/ [redacted] about your delivery on 5/** Unfortunately, it was too late to stop that delivery which is why we refunded you for half of that boxWe understand you did not realize you were joining a subscription but we do explain it to you before you check outAlso, after your last call your box for 6/ [redacted] was cancelled and fully refunded and your subscription was cancelledI understand that you wanted a full refund for the 2nd box that was delivered but, due to our cutoffs, we could only issue a halfIn total however, you were refunded fully for the 3rd box and half for the 2ndI do hope you understand our position and again we apologize things did not end on better terms

Revdex.com: Once I got home from work and told my husband how I was treated by Hello Fresh he then called and spoke with them on the phoneTold them to listen to the recording (which I asked them to do as well and didn't) they said my husband wasn't clear enough on our wishes to cancel therefore the lady we spoke with last week didn't cancel the order just gave us a creditBut since my husband did say we were done and didn't want any more boxes because of all the issues they did go an issue me a refund of $I find it very disrespectful that they listened to my husband and no to me, when I was the one that created the account and the account was under my nameMy husband only called last week because I was busy cooking something else for dinner (because Hello Not So Fresh was rotten) and entertaining our son [redacted] ***