Arbutus West Animal Clinic Ltd

Hi there,We are so sorry to hear about your experience! We have reached out to you directly to help resolve your concerns and look forward to hearing from you.Sincererly,The HelloFresh Team

Hi ***, We are so sorry for your unsatisfactory experience! We have reached out to you directly to address your concerns. Sincerely,The HelloFresh Team

Hi ***,The free box code you received is a free fist boxWe are a subscription service and at check out we inform you of thatYou agreed to our term and conditions when you checked outWe do not have any minimum box requirement, however, because we are subscription, if you do not cancel you
will continue to be billed for and shipped out boxesI have attached a screenshot of the final check out page that explains that we a subscription and when we billIt does say we are a subscription on multiple pages on the website but it is especially made clear before you check outWe did not receive any communication from you until 7/**We cancelled your account at that time and you will be getting your final box on 7/**I understand that this is not what you wanted but you reached out after the cut off and we cannot cancel this weeks boxYou will not be getting any more charges or boxes after 7/** because you subscription is cancelledWe cannot issue any refunds in the matter, we are sorry

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
While the business ultimately offered a refund, it required two hours on the phone, multiple escalations and extended time on hold, and needing to arrange pickup to avoid having a box of rotting food in degree weather on my doorstepStaff was unprofessional and what should have been easily resolved resulted in two days of inconvenience-- all for a service that is marketed to busy professionals without the time to grocery shop.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi ***,We apologize for any confusionI have listened to both of your callsOur cut off, as outlined by our terms and conditions that you agreed to, was Wednesday at 11:59pm the week before your deliveryI apologize if you did not see the email we sent regarding meal choiceIt is possible
it went to your spam folderHowever, when you cancelled for those weeks the confirmation email sent did indicate your next delivery would be on 7/*We do not currently send emails notifying you that you are coming off of pause because of this initial confirmationI do understand that you would have preferred a service like this and it is something that I will be sharing with my team, but we did make you aware when you first paused in May that the service would resume on 7/*Receiving meal choice emails are not related to being notified you were coming off pauseIt's just not something we currently doAt this time, the agents you spoke to were correct, we cannot stop this box nor can we refund the boxIf there is a meal you cannot eat in the box because you did not make meal choice, I can credit you for that meal and I can confirm your subscription is cancelled

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved becauseall of of the products I have received from hello fresh have been unusableI want my money backI should not have to pay for produce that was either rotten and wilted or rock hard and completely unripe.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, my complaint, ID *** regarding HelloFresh has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***

Hi there,Thank you so much for reaching outI am so sorry for the confusion! I will be more than happy to explain our service to you.We are a weekly meal-kit subscription serviceSo once you sign up, you receive a box every weekWe do state that we are a weekly subscription service throughout the
checkout process, so there is no confusion We also send reminder emails to pick your meals the day of cutoff, to ensure that all of our customers are reminded that there is a box coming the following week. Your subscription is flexible, in that you can pause your deliveries for weeks you'd like to skip your box shipment. Again, I truly apologize for the surprise of the subsequent deliveries after your first.Warmest regards,Deidre

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Since I posted my original complaint, I have received this months shipment from hello fresh and it is, as the last one was, full of rotten and unusable produce - and to clarify, my complaint was not only about the recipes but the quality and freshness of the ingredients If you *** hello fresh you will see that this is an ongoing problem In reference to what is said regarding the customer service rep "confirming" the next shipment and me agreeing to it, that is completely false I said multiple times during the call that I did not want to receive another shipment from hello fresh until I had the opportunity to try the other recipes since I had only tried the pizza when I first contacted themThis is a perfect example of the shady business practices by hello fresh, they have an min tape of me complaining and saying very clearly please pause my membership for weeks, so why would their rep even ask me if I want my next delivery to be the following week? I had made it painful clear I didn't want another deliveryI called and spent mins talking to *** who was rude and unprofessional and he told me on that call the shipment I received 6/** should have been free due to the quality of the ingredients
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Our apologies, The refunds were not processed correctlyThis has been rectified as of todayYou will see the refunds this week

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hi there,Thank you so much for reaching outWe are so sorry for the confusion! We are a weekly meal-kit subscription serviceSo once you sign up, you receive a box every weekWe do state that we are a weekly subscription service throughout the checkout process, so there is no confusion We
also send reminder emails to pick your meals the day of cutoff, to ensure that all of our customers are reminded that there is a box coming the following week. Your subscription is flexible, in that you can pause your deliveries for weeks you'd like to skip your box shipment. Again, We truly apologize for the surprise of the subsequent deliveries after your first. The Hellofresh Team

Hi ***,I have reviewed your account and it seems that you scheduled your cancellation for 7/**You then paused Week but not Week which is why you were billed for and recieved a boxI understand that this was probably unintentional and a supervisor should have called you backFor this
reason I have issued a refund for half of this boxThat refund will take 3-business days to processWe do hope this helps