Arbutus West Animal Clinic Ltd

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding HelloFresh has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Good Morning [redacted],I have reviewed your complaint, previous email and phone call as well as your account history. I see that your first delivery was made on 6/** and your second was scheduled for 6/**. Your first attempt to reach us was on 6/** where the agent explained that your second delivery...

was already in transit and being delivered on 6/**. We billed you for this delivery on 6/**. I understand there were issues with your first delivery. The phone call mentioned a leaking chicken package, damaged tomatoes and a bruised avocado. We are working on updating our packaging to make sure it is more organized and easier to put in your fridge. This change is currently underway and should be fully rolled out in another 2 weeks. I did hear that the supervisor offered you a partial refund for the delivery that came on Friday as well as a full box credit for the first box which was the most generous we could be considering the issues you had were with 1 of the 3 meals in the box. I do understand that you are unhappy, however, we can only do what the supervisor you spoke to mentioned. I will put a full box credit on your HelloFresh account for your 6/** delivery that will never expire, and you could use in a few weeks to experience the improvements we are making to our packaging. These improvement will prevent the issues you spoke about in your first box. Also, for the box that was delivered on 6/**, we can issue a refund for half of that box. I have issued both that credit and the refund. The refund will take 3-5 business days to process. I have also attached the final checkout page that informs you of when we bill and our refund policy that explains the interaction you had with the agent and supervisor previously and why I cannot do more now. I do apologize your experience with HelloFresh wasn't as positive as we would have hoped. I do hope your 2nd box arrived without issue and that you will give us another chance to try our new packaging in a few weeks to use your credit. If you would like to do this, we can schedule that free box and ensure your account is cancelled again immediately so you will not be billed again.  Again, we apologize we cannot do more.

Hi there,  We are so sorry to hear about your experience! We have reached out to you directly to help resolve your concerns and look forward to hearing from you.  Sincerely, The HelloFresh Team

Revdex.com:At this time, my complaint, ID [redacted] regarding HelloFresh has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

A refund will be issued this week.

Hi [redacted],  A refund has been issued. Please allow a few days for this to go through.  Sincerely,HelloFresh.

Hi there, We are so sorry to hear about your experience! We have reached out to you directly to help resolve your concerns and look forward to hearing from you. Sincerely, The HelloFresh Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I received a refund for the half price box that was sent, but not requested. I did not receive a refund for a previous box that had thawed, spoiled meat in it. I received a "credit" but because I'm not going to do business with Hello Fresh again, this does not do me any good. [redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The delivery in question was refunded.

Hi there, This email is to confirm that your account is canceled and you will not be scheduled for any future. If you have any further questions or concerns, please feel free to give us a call at ###-###-#### and one of our Friendly Freshers will be more than happy to assist.  Warmest...

Regards,The Hellofresh Team

Hi [redacted], We are so sorry to hear about your unsatisfactory experience! We have reached out to you directly to help address your concerns. Sincerely,The HelloFresh Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
This company consistently continues to be untruthful. No one has contacted me again from Hello Fresh.  I have contacted Hello Fresh with this issue 3 times and the response has been the same each time, that they would not issue a refund for the spoiled food. I do not wish to have another box of food sent to me. I do not wish to again  contact or to be contacted again from this company. I would like to have my money refunded for the spoiled food. Please send my refund by mail.Thank You,[redacted] 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the resolution the company offered is satisfactory to me and the matter has been resolved. 
Sincerely,
[redacted]

Hi [redacted], We did in fact reach out to you on Tuesday at 4:23 pm est via email. Please reference Incident number [redacted].  Thanks,The Hellofresh Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The merchant describes subsequent boxes for the subscription service which is not my complaint. I recognize most people will complain about the subscription service, so a "canned response" by the company is created. However, my situation is completely different. I started the service with my first delivery date of Jan [redacted]. I was charged for a "pre-first delivery box" on Jan [redacted]. The charge in question is not a subsequent box, it is an early box which was not ordered and wasn't even shipped by the company because it was a system glitch. 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted],Thanks for reaching out. I am very sorry for the confusion with our billing. Hellofresh is an auto-renewing meal-kit subscription service. We state this throughout the checkout process. Initially when you sign up you are enrolled into weekly deliveries. Our subscriptions are flexible in that you can pause your deliveries for the weeks you do not want to receive a box, or change your delivery frequency to better accommodate your needs. As a courtesy I have partially refunded this second delivery in the amount of $34.50. We truly apologize for any inconvenience this may have caused.Warmest regards, The Hellofresh Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi there, I am so sorry to hear about the trouble you've had with canceling your account. I will be reaching out to you regarding this matter. We definitely want to make things right. I look forward to hearing from you.  The Hellofresh Team