Arbutus West Animal Clinic Ltd

Hi [redacted],I apologize for your frustration. I have reviewed the account and see that you were refunded completely for the box that was to be delivered on 6/** and partially for the box from the week before. Because it was delivered, we cannot refund the entire box. We are a subscription...

service so you do no have to "order" boxes once you sign up. As long as your account is active you will receive shipments unless the dates are paused. Also, in you pause confirmation email we do inform you of your next delivery date. If you watched the cancellation email you would have seen that to complete the cancellation there is a mandatory survey and that once you hit confirm you will get a confirmation email. If that email was not received then the cancellation is not complete. Again I am sorry if there was a step missed and the cancellation was not confirmed but the video does make it clear how many steps there are and that there will be an email. We were not contacted about the confirmation email not being sent. Your account is now cancelled, a total of $103.50 has been refunded to you, and I have ensured you are off our email list. I am sorry this was not an enjoyable experience for you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I would like the other half returned as well. The food in second box has spoiled.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID# [redacted], and have determined that my complaint has NOT been resolved because:I request that the process of recurring orders be more visible and clear. 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have received an email from the company after many missed calls and seemingly endless emails with no answer to only receive a partial refund: Does not refund me whole amount for completely unused product, attempted-refused delivery, and well-documented inappropriate $49 charge.  
 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID# [redacted], and have determined that my complaint has NOT been resolved because:

funds have not been returned
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi [redacted],I am so sorry you are unsatisfied. I have reviewed your communications with us. You reached out initially on 5/** about your delivery on 5/**.  Unfortunately, it was too late to stop that delivery which is why we refunded you for half of that box. We understand you did not realize...

you were joining a subscription but we do explain it to you before you check out. Also, after your last call your box for 6/* was cancelled and fully refunded and your subscription was cancelled. I understand that you wanted a full refund for the 2nd box that was delivered but, due to our cutoffs, we could only issue a half. In total however, you were refunded fully for the 3rd box and half for the 2nd. I do hope you understand our position and again we apologize things did not end on better terms.

Revdex.com:At this time, my complaint, ID [redacted] regarding HelloFresh has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Hi [redacted], We are so sorry to hear about your experience with our service! We have reached out to you directly to resolve your concerns and look forward to hearing from you. Sincerely,The HelloFresh Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID# [redacted], and have determined that my complaint has NOT been resolved because:

Yes I understood that it was a weekly subscription, but what you do not make clear is the time frame you give people to cancel. When you do not allow people to cancel with in a reasonable amount of time to even receive their first product then you are purposefully scamming people into a second week! I never received a reminder e-mail about an upcoming week or "pick my meals" and I certainly NEVER received an e-mail for my bill like I did the first time.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi there, We are very sorry about all the trouble you've had. We value your business and want to make things right. I will be reaching out to you directly regarding this matter. I look forward to speaking with you. -The Hellofresh Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hello Fresh debited my checking account for a service I canceled.  I had put my "subscription" on pause following a failed delivery in early July.  I never resumed the service.  They randomly and arbitrarily resumed it for me.  The first notice I had of this was an email telling me there was a problem with my payment method.  Upon reading that email, I permanently canceled my subscription.  I contacted the company multiple times, via telephone, via email, and via on-line chat to find out why, AFTER canceling my account, they debited my account for $69.  Each and every person told me they would not refund my money.  I explained that I no longer wanted to participate in their subscription and that I had canceled my account BEFORE they debited the funds.  I want, and feel that I am entitled to, and full and complete refund of my $69.  They were not authorized by me to make the debit to my bank account.  I consider this practice on their part not only unethical but fraudulent as well.  They have continued to bombard me with emails asking me to "rate their service," and I have replied honestly.  Each reply to an email generates yet another email from them, and after a dozen emails, I still do not have a refund.  I also read numerous other complaints of similar activity on their part.  This practice should be stopped.  If a consumer cancels an order before it is shipped, or an order that was never ordered by me - they chose to "resume" my service without my knowledge or agreement - then the consumer should be entitled to a refund.

Hi there,We are so sorry to hear about your experience! We will be sure to remove you from our calling list. We apologize for the inconvenience.Sincererly,The HelloFresh Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hello!Here is what Hello Fresh's response to me was:[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have attached the response from the business associated with this complaint. The business contends that a duplicate account was created and closed for the purchase of a free box, and that duplicate account's creation was grounds for charging my account for the full price of a box. I authorized one free payment for one box, and never authorized a payment from my credit card in the amount of $59.94, which was charged. If my account was not eligible for a free box, so be it, but I should not be subject to unapproved charges due to my ineligibility.
Sincerely,
[redacted]

Hi there,   We are so sorry to hear about your experience! Since Hellofresh is dedicated to customer satisfaction, we will be sure to look in to this matter and forward your comments over to the correct department. We truly apologize for any inconvenience this may have caused. We will be...

reaching out to you directly regarding this matter.   Warmest Regards, The Hellofresh Team