Arris Rebates

Review: On May 13, 2014 I purchased a GE washer and dryer that has a rebate for $200.00 for the washer and $200.00 for the dyer. I mailed the rebate paperwork to Arris on May 19, 2014. According to their website Arris have been processing my rebate since 6-17-2014 and their website indicate that I should receive the rebate in 12 weeks. Today's date is October 26, 2014 and it have been approximately 5 months.Desired Settlement: I would like my full rebate of $400.00 dollars plus an additional $100 per month for the agony that I have suffered waiting for a rebate that I should have received months ago.

Business

Response:

The claim for Ms. [redacted]'s $200 GE rebate for the purchase of her laundry pair has been issued. For the claim in question the customer qualified for a $200.00 rebate for the purchase of a matching GE laundry set. A copy of the original rebate form has been attached to this response for Ms. [redacted]'s review.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: I purchased an [redacted] clothes washer and dryer, offering a $200 rebate, on 3/20/15. I mailed my rebate request and sales receipt on 4/8/15. This request states to allow 8 weeks from the time the submission is received for the rebate. On or about 7/6/15 I called [redacted] and left a message asking the status of the rebate, and received a return call stating that it was in "credit processing". I called again on 7/27/15 and left another message asking the status. Today is 7/29/15 and I have received no return call and no rebate. Allowing 5 business days for my mail to travel from Eugene, Oregon to Sacramento, California, it has now been 15 weeks which is well beyond the stated 8 weeks to receive my rebate check.Desired Settlement: I would like a return phone call with the status and the rebate check mailed to me.

Business

Response:

Mrs. [redacted]'s claim has been received and her rebate is slated for final processing. A check forher claim is set to be mailed out next week on Tuesday August 4tj and should reachthe customer within about a week after it is mailed out. So she knows what to look for,our checks come in a white faced green backed envelope where you tear off thesides of the envelope and the check is inside. It is mailed from Rebate Center- Arris Resources.

Review: Sept 2014 I purchased a [redacted] Laundry Pair (Washer & Dryer) this purchase also included Pedestal for each unit. There was offered a rebate of $100.00 for each unit and $60.00 on the pedestals. Total rebate is $260.00 As of this morning (03/31/2015) on their wed site the status of this rebate is "Processing" (as of 11/19/2014). My rebate was filed on Sept. 26, 2014.Information given me, "Please allow 12 weeks from date we receive your request for delivery of your check." I beleive I have been patient, would ask for your involment to resolve this issue. Thank YouDesired Settlement: Delivery of "Refund Check"

Business

Response:

Mr.[redacted]'s submission has been received and approved for payment a check for his claim it is set to be issued next week on Monday April 6th and should reach the customer within about a week after it is mailed out.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: I have mailed in a rebate form for $200 from brand source back on October 26th I have made frequent contacts with the company to where my rebate is. they always say it is processing it has been 4 months and I still have not received my rebate. I will never purchase an appliance with a rebate from this company again!Desired Settlement: I would like my rebate sent to me over night and I think they should also pay some of the interest I lost while not having my money in a savings account this rebate should not have taken more than 12 weeks!

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Business

Response:

The claim for this customer's rebate has been issued. The customerhas been contacted and informed that their rebate check has been issued.

Review: I purchased a pair of Electrolux appliances in November 2015 with the understanding there would be a $200 rebate. I completed the required form and mailed it with the sales receipt on 11/18/15. Arris Rebates website claims 16 weeks from date of postmark to get your rebate processed. It has now been 20 weeks and I have emailed the company twice, both times being fed lies but now our check has been issued and mailed on 3/15/16. It is 4/4/16 and I have not seen the check and I live in Utah! It takes 2-3 days for mail from California to Utah not 3 weeks!Desired Settlement: I want the promised $200 rebate check delivered immediately. If it has actually been issued and sent, it has been long enough that they should re-issue another check and get our rebate to us now.

Business

Response:

Check for this customer's rebate claim has been paid. This check was issued on March 15th 2016 and was mailed to [redacted] Check number would have been [redacted]. The customer has been contacted and provided this information.

Consumer

Response:

I am rejecting this response because: It is 4/5/16 and we have NOT received the check. We are in Utah and it is mailed from California, that should take 3 days max and it has been 3 weeks. We are respectfully requesting a new rebate check as we never received the first. Also this was the first time we had been told what the check number was. We were told there was no way of tracking it and she had no further information.

Business

Response:

We were able to review our statements and confirm that the original check issued to this customer has not cleared our accounts. A new check has been issued and will be delivered via [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. I finally received the check in my hand by [redacted] today 4/11/16 and it's about dang time! Still feel I would not have received this check had I not gotten the Revdex.com involved.

Review: I purchased 4 [redacted] appliances on 7/13/2015 and applied for a rebate with Arris Resources, complying with all requirements for the $300 mail in rebate. I sent paperwork on 7/24/15 properly completed.After hearing nothing for about 12weeks, I have tried to call Arris Rebates, left multiple messages, and none returned. I check online a status of rebate. There is a recird of the $300 rebate only. The status is "Processing as of 08/20/2015".This rebate was a factor in the decision to buy from [redacted].Invoice # [redacted]. Program Name: [redacted] gallery Exclusive(June).Desired Settlement: Desire Settlement: Would like to have rebate check for $300 mailed to me asap( [redacted], [redacted])

Business

Response:

A check for this customer's rebate is set to be issued early next week. The customer has been contacted and informed that their rebate check will be received shortly.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: I purchased an Electrolux washer and dryer on 3/15/2014. (Invoice #[redacted]/###-###-####) Mailed the rebate form on 3/21/14. I've checked the status of my rebate (supposed to be $175) on the website and it indicates "processing as of 4/28/2014". I have emailed for more information but have received nothing. I was supposed to have received rebate within 12 weeks of the date that Arris received my rebate form. Please send $175 to address provided ASAP.Desired Settlement: $175 is to be mailed to [redacted], [redacted], [redacted]

Business

Response:

The disputed rebate amount for this customer has been issued. The customer has been contacted and informed of his updated status.

Consumer

Response:

I have been told that the check is in the mail. Upon receipt I will be satisfied but I have not received as of yet. Thanks.

Review: We purchased 4 [redacted] appliances on 5/16/2015 and applied for a rebate with [redacted], complying with all requirements for the $300 mail in rebate, and a $35 delivery rebate. I sent paperwork in (certified mail on 6/23/2015 properly completed. After hearing nothing for about 14 weeks, I have tried to call Arris rebates and left multiple messages, and none returned, I went on line at arrisrebates.com. There is a record of the $300 rebate only. The status is "Processing as of 08/03/2015. This rebate was a factor in the decision to buy from AFO. I am sorry that I have done business with either one of these businesses.Desired Settlement: Would like to have the 2 checks, $300 and $35 mailed to us asap.

Business

Response:

The claim for this customer's rebate is set to be issued earlynext week. The customer has been contacted and informed that their rebate checkwill be received shortly.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

I have received the check for $35 and if Arrisrebates sends the check for $300 they will have met their obligations.

Review: We bought a ** Top Load Washer and a ** Fron Load Washer on December 29, 2014. We were to get a rebate of $200.00. All the paper work was sent it and was told to wait for 12 weeks to process. We waited the 12 weeks and nothing was processed. I talked to a [redacted] and she said the check was being mailed but to wait for 2 weeks. So we waited the two weeks and recieved nothing. I have tried to call there and cannot talk to anyone.[redacted]Desired Settlement: A rebate check for $200.00

Business

Response:

I confirm that a check for Ms. [redacted]'s rebate was scheduled to be issued on June 9th. Ilooked into the status of the check and found that our check writing softwaresuffered a crash on the 6th that had impeded our ability to issue checks. Theprogram has now been reestablished and the checks scheduled to be issued on the9th were printed and mailed out early last week. Our apologies for thisunforeseen inconvenience, Ms. [redacted]'s check should received this week.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: I have a $300.00 rebate coming from Arris, I have been in contact with them and finally was told my check was sent on Sept. 8, 2015. It has not arrived and therefore I believe it has not been sent. I know it does not take two weeks or longer to get mail. I received an email from a [redacted] today (Sept. 22, 2015)From Arris and she said she confirms that it was sent but couldn't give any more information. After reading the reviews I'm pretty sure it wasn't sent to begin with. This has been going on sense the begining of June. I did check online for the status and it does say it was sent on Sept. 8. Don't know what else to do.[redacted]Desired Settlement: I would like to have an exact date the check was mailed and the check no.

Business

Response:

We confirm that the claim for this customer's rebate was issued on September 8th. The customer has been contacted and informed that their rebate check will be received shortly.

Consumer

Response:

I am rejecting this response because: I just don't believe it takes longer than 2 weeks for mail to come from California to upstate NY. They can say they mailed out that Check but who really knows if they did. I'm suppose to take their word thinking maybe I will forget it. This process has been going on sense June when I submitted the rebate. I think if they had any intention of sending a check in the first place it wouldn't have taken 4 months.[redacted]

Business

Response:

We are sorry the response has not been accepted. What we can do is confirm that [redacted] rebate check has been sent, that it was mailed to her address in [redacted] and should be received soon.

Review: I purchased An [redacted] washer and dryer based on a $200 rebate offer. The washer and dryer were purchased on 07-05-2014 and the rebate forms were sent in as required. The process for the rebate began on 07-29-2014 with a twelve week window for the receipt of the rebate check. It has now been 13 weeks without receipt. Per the ArrisRebate web site the rebate is processing. An e-mail was sent to Arris Rebates concerning this matter with no response.Desired Settlement: Would like Arris to fulfill their obligation and send me the $200 rebate as promised.

Business

Response:

The claim for this customer's rebate has been issued. The customer has been

contacted and informed that their rebate check has been issued.

Review: They acknowledged receipt of paperwork for $75 rebate on 5/8/13 for a GE Washer and have still not issued a check for the rebate. When I track the rebate, it states that as of 6/12/13 the status is Processing, so I know they received the paperwork.

Product_Or_Service: GE Washyer

Order_Number: Invoice # XXXXXX

Desired Settlement: DesiredSettlementID: Refund

I would like to receive the $75 rebate I was promised when I bought the washer. It will certainly not make or break our household, but if they promised something, they should deliver.

Business

Response:

Initial Business Response

The claim for Mr. [redacted]'s rebate has been received and approved by our offices for payment and this issue has been resolved.

Final Consumer Response

I am in receipt of the $75 rebate I was promised. Thank you for your assistance.

Mrs. [redacted]

Review: We purchased a ** Built-in Oven because a $125.00 rebate was offered on the installation. This prompted us to choose this particular product. Arris resources says it has been processing since August 27. We still do not have our rebate and we need the money. We followed all the rules, but this company has not held up their side of the offer.Desired Settlement: We would like this refund immediately or we will contact ** customer service. We would also like this complaint to be filed with the State of California and the Revdex.com.

Business

Response:

The claim for this customer's rebate has been issued. The customerhas been contacted and informed that their rebate check has been issued.

Review: I purchased a dryer from Appliance Factory Outlet in Parker, CO in July 2015. I was told to send the $35 rebate form in after delivery on July 22nd. The form was mailed on 7/24. On October 1st, I still did not receive the rebate so I went online to their website ([redacted]) to check the status. It said: Status: Processing (as of 8/19/15). On 12/9/15, there is still no rebate check from them. It has now been 138 days since I mailed the form. I called them at [redacted] and no one answered the phone so I left a message. I also sent an email with no response.Desired Settlement: Please send the $35 rebate as promised by the advertising on the rebate form. Also, this company needs to quit advertising that a rebate will be sent in 120 days when they can not fulfill their promise.

Business

Response:

The claim for this customer's rebate is set to be issued early

next week. The customer has been contacted and informed that their rebate check

will be received shortly.

Consumer

Response:

I am rejecting this response because: I have not yet received the rebate card in the mail (as of 12/16/2015).

Business

Response:

Thank you that helped a lot. I show a check for Ms. [redacted] was mailed 12/15 to [redacted]. To date this check has not been returned to our office. I will check out bank accounts and see if the check has been cashed. I will also contact the customer again and let her know the check has been issued.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: I purchased 4 ** Slate appliances on 7-31-15. Rebate paperwork mailed on 8-27-15 for $350. One item was back ordered and serial number not available at time of mailing. I have left two messages in September with the additional serial number, but the website with rebate info has not been updated and I have not received rebate check. I have also called the saleman at [redacted] in Jefferson, Wis. (where I purchased the appliances) to see if they could expedite the rebate. They have not responded either.Desired Settlement: I would like a rebate check in the amount of #350 for purchasing the four appliances.

Business

Response:

The claim for this customer's rebate is set to be issued early next week. The customer has been contacted and informed that their rebate check will be received shortly.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: I purchased 4 ** products with the understanding that a $300 rebate would be provided. I have waited 6 months and have not received the rebate. Company states they mailed rebate October 2014.Desired Settlement: I would like the $300 rebate check that was guaranteed when I purchased the ** products in August 2014.

Business

Response:

A new check for this customer's rebate is set to be issued. The customerhas been contacted and informed that a replacement check is being mailed to them shortly.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: We submitted a rebate in June 2015 for [redacted] appliances. We called to follow up on the rebate. We have left messages starting in mid-September and no one has called us back regarding our rebate. We went to the store we purchased the appliances from and they have left messages for Arris Resources and no one has called them back either. We have been waiting 23 weeks for our $300.00 rebate.Desired Settlement: We would like out rebate check of $300.00 mailed to us ASAP.

Business

Response:

The claim for this customer's rebate is set to be issued earlynext week. The customer has been contacted and informed that their rebate checkwill be received shortly.

Review: I am submitting this complaint with frustration about Arris Resources LLC who is handling the rebate for an Electrolux Landry Pair. All the paperwork work was sent in with a postmark date:1/1/2015 and a processing date of 2/7/2015. I went on their website and read 12 weeks from processing date. It has been more than 12 weeks so I called left messages and submitted email requests. Heard nothing from Arris Resources LLC. I contacted Colders the place where I purchased the laundry pair and they haven't return my phone call or helped. Please keep in mind I purchased the pair back in 2014.Desired Settlement: I would like by rebate offer of $180.00 for purchasing the Electrolux Laundry Pair that is do me.

Business

Response:

I was able to locate the information for Ms. [redacted] andour records show that her claim is currently processing. At present the billingfor claims processed in February are out for auditng and our office has not yetreceived authorization to release payment for these claims, so at this time Ido not yet have an exact date for when this rebate claim will be issued. But thiscustomer’s claim has been added to the priority list of checks to be issued assoon as authorization to issue payment has been received. I have made a note tocall Ms. [redacted] when I know that the claim is being mailed out.

Consumer

Response:

I am rejecting this response because: This response doesn't tell me anything. Arris Resources LLC website reads " The status on my rebate says, "Processing," what does that mean?The processing and/or distribution of your rebate check can take up to 12 weeks from the postmark date. If it has been more than 12 weeks and you still do not have your rebate check, please feel free to contact Arris Resources Rebate Program Customer Service at [email protected]." The Postmark date from my Rebate Claim was 01/10/2015, today is 5/15/2015. Secondly, no reply back from my phone messages or emails. No mail sent to address the delay. Currently 18 weeks since the Postmark. Customer service should do their diligence and contact the auditing firm for a date for authorization to release payment and when the rebate will be sent.

Review: I purchased an Electrolux Laundry Pair on January 29, 2014. There was a $75.00 rebate on this purchase. I mailed the information with the 30 days of product purchase. I was to allow 12 weeks from the date they receive my request for delivery of the check.Checking the rebate status on the arrisrebates.com website shows check was mailed 3/27/2014, but as of August 3, 2014 I have not received the check.Desired Settlement: $75.00 rebate check sent to [redacted]

Consumer

Response:

To whom it may concern:

I received in the mail today, the rebate for the $75 from Arris Resources.

I received a call letting me know that the rebate check was in the mail and I would be receiving it in the next week. This should close the complaint I filed.

Review: My complaint is rebate and not a refund issue. I purchased an Electrolux washer & dryer set 8/26/2014 which qualified for a $200 rebate. The company I purchased the appliances from submitted the rebate. After numerous status checks to the appliance store, I was copied on an email from Arris with acknowledgement of receipt of the request and the promise the rebate would be mailed on January 12. Expected arrival of the $200 would be in a week. On January 21, I called & emailed the appliance store again. Arris replied via email January 22 with instruction to me to give the check another day or so. If not received by the end of the week, another check will be reissued. I called & emailed Arris directly January 26 and as of January 28, I have not received a response nor the rebate.Desired Settlement: Rebate of $200

Consumer

Response:

Customer states: I have not received any contact from the company yet but I did receive the check.

Business

Response:

The claim for this customer's rebate has been issued. The customerhas been contacted and informed that their rebate check has been issued.