Arris Rebates

The claim for Mr. [redacted] has been received and a check for his rebate is set to be mailed on August 25th to the address we have on files. So he knows what to look for, our checks come in a white faced green backed envelopewhere you tear off the sides of the envelope and the check is inside. It is...

mailedfrom Rebate Center - Arris Resources.

The claim for this customer's rebate has been approved for payment and a check set to be issued on February 3rd.

This matter was resolved and the rebate issued in January 2015 shortly after we were made aware.  It could be that we just missed the notice from the Revdex.com.  The consumer emailed confirmation that the check was received and resolved.  
Please revise the status at your earliest convenience.

I am rejecting this response because:  Five months is a ridiculous amount of time to process a rebate.  There was no...

mention in their response of why it took this long, only another date for a check to be mailed, not received.  No apologies, no excuses and zero reason for the delay.  Very poor business practice.  I'll wait to see of the check actually shows up and clears the bank, then consider an appropriate response.

The claim for this customer's rebate is set to be issued early
next week. The customer has been contacted and informed that their rebate check
will be received shortly.

I am rejecting this response because: 
they stated  "At present the billing for claims processed in September are out for...

auditing and our office has not yet received authorization to release payment for these claims....   "    My complaint is if they received the rebate form information first part of August, why was this not processed then and not until September?  This is total unacceptable.   Especially since the claim form states "allow 12 weeks from August 6, 2015 for delivery of your check."

The claim for this customer's rebate is set to be issued early next week.

The claim for this Mr. [redacted] has been received and is currently processing. A date of issue has not yet been set for this claim but this inquiry has been noted and the customer has been informed that he will be contacted via phone call when the check for his claim has been issued.

The claim for Ms. [redacted] has been received and is currently processing. A date of issue has not yet been set for this claim but this inquiry has been noted and the customer has been informed that she will be contacted via email when the check for her claim has been issued.

I am rejecting this response because:    This is the same response ( verbatim) we received  17 weeks after the claim was submitted. Going by their time frame of 8-12 weeks , we thought we'd see how it was progressing.
Attempts to contact them since then, go unanswered so that's why, now that we,re at the 20 week mark, we requested your help in completing their obligation. Our concern is that the longer they drag this out, the less chance they will honor their agreement.
Thank you for your attention to this matter, we do appreciate your help. [redacted]

Revdex.com:I have reviewed your response and will wait for Arris to respond to you about my complaint.

Revdex.com:
I have reviewed the response made by the business...

in reference to my concern, and find that this resolution is satisfactory to me.   If I do not receive the rebate check in the amount of $200.00 as Arris Resource stated; I will request that this complaint be re-opened.

"The disputed rebate amount for this customer has been issued. The customer has been contacted and informed of the updated status."

We confirm that the claim for this customer's rebate was issued on September 8th. The customer has been contacted and informed that their rebate check will be received shortly.

I was able to locate the information for Ms. [redacted] andour records show that her claim is currently processing. At present the billingfor claims processed in February are out for auditng and our office has not yetreceived authorization to release payment for these claims, so at this time Ido not...

yet have an exact date for when this rebate claim will be issued. But thiscustomer’s claim has been added to the priority list of checks to be issued assoon as authorization to issue payment has been received. I have made a note tocall Ms. [redacted] when I know that the claim is being mailed out.

The claim for this customer's rebate has been issued. The customerhas been contacted and informed that their rebate check has been issued. If by this time the check has still not been received a new one will be issued.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to...

me.
If I receive this check in the mail - I will be satisfied. The old saying "check is in the mail" makes me suspicous.

A $100 rebate on our new Samsung washer and dryer was submitted to Arris over 4 months ago. We have yet to receive our check nor do they answer their phone or respond to voice mails left.

The claim for Mr. [redacted] has been received and a check for his rebate is set to be mailed on August 25th to the address we have on files. So he knows what to look for, our checks come in a white faced green backed envelopewhere you tear off the sides of the envelope and the check is inside. It...

is mailedfrom Rebate Center - Arris Resources.

Our records show that Mr. [redacted]'s claim is currentlyprocessing. At present the billing for claims processed in February are out forauditng and our office has not yet received authorization to release paymentfor these claims. Mr. [redacted]'s claim has been added to the...

priority list of checks to beissued as soon as authorization to issue payment has been received. I have madea note to contact the customer when I know that the claim is being mailed out.