Arris Rebates

Ms. [redacted]' issue has been noted and our office is working to have her claim paid out as soon as possible. At this time we are not able to issue payment for this rebate claim but the contact information for this customer has been taken down and she will be contacted when her claim has been issued.

A check for this customer's rebate is set to be issued early next week. The customer has been contacted and informed that their rebate check will be received shortly.

Business states that they are now currently able to  cut and send  rebate check of $260. The check will be sent out on March 23rd. Once again, business apologizes for the delay.

I was able to locate the information for Ms. [redacted] and our records show that her claim is currently processing. At present the billing for [redacted] claims processed in May is out for auditing and our office has not yet received authorization to release payment for these claims. A...

at this time we do not yet have an exact date for when this rebate claim will be issued but this customer’s claim has been added to the priority list of checks to be issued as soon as authorization to issue payment has been received.

I...

am rejecting this response because:I am rejecting this offer because in less than 1 week it will be 12 weeks ad,My husband and I do not believe we should have to wait another 8-10 weeks for this refund,if I would have known this when I bought these items I would have either purchased something else because I am not really happy with this pair, I was told buy these because of the rebate that was being offered so I am expecting my refund in the time frame given, not 8-10 weeks after the 12 weeks.

The claim for Ms. [redacted]'s submission has been received and approved for payment. It is set to be issued next week on Monday April 6th and should reach the customer within about a week after it is mailedout. So she knows what to look for, our checks come in a white faced...

greenbacked envelope where you tear off the sides of the envelope and the check isinside. It is mailed from Rebate Center - Arris Resources.

I am rejecting this response because:  As of July 17, 2016, I have received no check from Arriss Rebates.  I check every day because it is so late--almost a month at the very outside date that it was promised.  My zip code is [redacted] and they claim that they used [redacted] and transposed the number.  I rechecked all of my correspondence and my zip code is correct. Thank you for your assistance,[redacted]

I confirm that a check for Ms [redacted]'s rebate was scheduled tobe issued on Monday April 6th. I looked into the status of the check and foundthat our check writing software suffered a crash on the 6th that hadimpeded our ability to issue checks. The program has now beenreestablished and the checks scheduled to be issued on the 6th were printed andwhere sent out in last week's mail. Our apologies for the unforeseeninconvenience. Ms. [redacted] can expect to receiver her check by the end of this week.

I am rejecting this response because: The Arris rebate place told me 2 weeks ago the check has been issued but still have not got it from them then they told...

me to call back in a week to remind them and they never got back to me and I left them 2 messages so I guess my question is where is it then ?

The claim for this customer's rebate has been issued. The rebate was approved for $175.00 based on the washer and dryer pair purchased a copy of the original rebate forms has been attached for the customer's review. The check will be mailed to Ms. [redacted] at [redacted] and will arrive in a white faced green backed envelope where you tear off the sides of the envelope and the check is inside. It is mailed from Rebate Center- Arris Resources.

Revdex.com:I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. I received the check today, however, the company never made contact as stated.

I am rejecting this response because:    This is the same response ( verbatim) we received  17 weeks after the claim was submitted. Going by their time frame of 8-12 weeks , we thought we'd see how it was progressing. Attempts to contact them since then, go unanswered so that's why, now that we,re at the 20 week mark, we requested your help in completing their obligation. Our concern is that the longer they drag this out, the less chance they will honor their agreement.Thank you for your attention to this matter, we do appreciate your help. [redacted]

I am rejecting this response because: 
they stated  "At present the billing for claims processed in September...

are out for auditing and our office has not yet received authorization to release payment for these claims....   "    My complaint is if they received the rebate form information first part of August, why was this not processed then and not until September?  This is total unacceptable.   Especially since the claim form states "allow 12 weeks from August 6, 2015 for delivery of your check."

A new check for this customer's rebate is set to be issued. The customerhas been contacted and informed that a replacement check is being mailed to them shortly.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.  The check was received on 05/14/2016, eleven days after being issued and a full five months after the rebate paperwork was submitted.  Hopefully this company gets their act together and I don't have to deal with them ever again.

Revdex.com:
I have reviewed the response made by the business in reference to my concern. I would like wait until I receive and cash the rebate check to close the case and say the issue has been resolved.[redacted]

Mrs. [redacted]'s claim has been received and her rebate is slated for final processing. A check forher claim is set to be mailed out next week on Tuesday August 4tj and should reachthe customer within about a week after it is mailed out. So she knows what to look for,our checks come in a white faced...

green backed envelope where you tear off thesides of the envelope and the check is inside. It is mailed from Rebate Center- Arris Resources.

The claim for this customer's rebate is set to be issued earlynext week. The customer has been contacted and informed that their rebate checkwill be received shortly.

The claim for this customer's rebate is set to be issued early next week. The customer has been contacted and informed that their rebate check will be received shortly.