Art Shop, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***.On 7/**, I spoke with representative Joseph at which time he agreed to exchange the TV that was purchased with parts missing for a new one. I was told to expect delivery within to business days and that the following would transpireJoseph said he "guaranteed" that the new TV would absolutely include the missing parts,namely the little “feet” that are to be included with the TV stand assembly that serve to stabilize the TV and prevent it from leaning forward. This simple missing part is the sole reason for this exchange.Joseph also said that he was supplying me with the appropriate materials to re-package the old set to ship it back to them, that I would not be charged for return shipping, and that he obtained approval to have a carrier subsequently pick up the old TV from my home for return to them.On the condition that the previously missing parts are finally provided and included with the new TV and that shipping occurs as agreed to above, I find that this resolution is satisfactory to me and that the matter has been resolved, as long as this replacement product includes the previously missing TV stand "feet." In the event that this does not occur, I will seek to re-address this at that time. Hopefully, this will not be necessary and I thank you and Sony for your assistance in resolving this matter
Sincerely,
*** ***

***, Sony has made every effort to resolve this issue via examination of the device, but the customer chose not to follow the requirements of the warranty or the recommendations of the call center. See below: We are sorry to read that the customer's phone has possible liquid damage We suggest that the customer call our contact center at * *** *** *** (between 8AM-11PM ET) do determine the warranty status of the device and discuss any possible optionsAnd: Sony Mobile continues to suggest that the customer call our contact center to discuss this case so they can determine the warranty status of the phone and any possible options Sony Mobile provides a 1-year warranty on their products. If the phone is still under the 1-year warranty, the customer will be offered an option to have the unit evaluated at Sony’s repair centerThe Sony Mobile warranty provides no provision for refunds and no refund will be offeredEvaluation of the device requires that it is returned to the repair center. Following is information that is provided to customers when they contact the call center with potential liquid intrusion, and follow the recommendation to return the phone for evaluation: A fully functioning phone should be returned to you approximately business days after it is received at our facilityUpon receipt of your product, it will be inspected for damageAny water resistant/waterproof SOMC phone arriving for warranty repair, that is suspected of having liquid intrusion, will be subjected by the repair center to a "Water Resistance Test" with all of that phone's port covers/flaps in the close/sealed positionThe Water Resistance Test is a pass/fail computerized test which uses a vacuum to test the phone's ability to be resistant to liquid intrusionIt does not involve opinions by repair personnelPhones passing the water resistance test are deemed waterproof/water resistantThe SOMC Limited Warranty, which can be found in your owner's manual, does not cover any failure of the product due to wear and tear, or due to misuseThe warranty does not cover any failure of the product due to accident or resulting from liquid damageLiquid damaged phones are not repairable and will be returned un-repairedThe customer in the case in question chose not to follow the warranty requirements or the recommendations of the call center. Thank you, Matt D*** Customer Support Account Manager Customer Service - North America Sony Mobile Communications Tel: ###-###-#### ***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I was not contacted by sony, and did email them to which they did not respondThey are lying again.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from *** *** about the Sony VAIO Fit 15ESony will not be able to honor the customer’s request since the time period for the limited warranty that accompanied the product at original purchase has expiredFurthermore, physical damage is not covered by the limited warrantySony’s answer will not change in this regard.Sincerely,Jim C***

Dear Dispute Resolution Services: Thank you for contacting Sony Electronics Incregarding the complaint your office received from *** *** about the Sony Car Stereo (XAVAX100)Sony contacted the customer, and explained that a brand new replacement of the same model will be sent to him once
the old unit is returned to SonyHowever, according to the customer, he will not be able to return the old one until January as he still needs to hire someone to uninstall the old oneSony will wait to hear from the customer until he decides to send the old unit in to Sony facilityThe customer was also advise that we will cover the shipping of the return of the old unit to us, and once it is received in the facility, he will receive the replacement within 7-business daysSincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I will never buy a Sony Product again This TV is defective as everyone knows Sony used to be a great company but not anymore What a pity!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This Price show time at sony website, I dont think it's system updatesome order with price have shipped and the customer have got it, it means sony accept this price and finish orderI pay full money to sony, if sony send item to other customer, the should send to me when the item availablei contact *** 1day after cancel by sony, the tell me sony didnot ask them cancel the paymentso sony should finish the orderattachment is one of the customer send me ,he got the camera from sony
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Dispute Resolution Services:Thank you for contacting Sony Electronics Incregarding the complaint your office received from *** *** about the Sony TV KDL60R510AWe attempted to contact the customer twice but both were directed to his voicemailWe would like to get more details about the
customer's concern so we can verify how we can assistThe customer can contact us at the phone number below:Phone number: ###-###-####Operating hours: Mon-Fri, 8am-midnight EST & Sat-Sun 9am-8pm ESTSincerely,Joe B***

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from *** *** about the Sony ILCE-7R/BWe already contacted the customer and we explained to him as to why the order was cancelledWe sent him an email regarding
the issueWe would like to apologize to the customer that his order has been cancelled due to website’s system updateSony initiated to cancel the orders as the website did not show the actual price of the unitFunds have been released and customer may contact his financial institution to determine on when they will receive their money backSony reserves the right to reject any order the customer place with us, and/or to limit the quantities on any orderFor terms and conditions on ordering an item from Sony, please click on this link or paste it on the browser: http://store.sony.com/helpdeskcategory/helpdesk-safety-security-and-privacy-cate...⇄ ***

We apologize for the incorrect information provided by our agentOn July ***, we spoke with the consumer and offered to swap his unit as a courtesyThe customer agreed and has sent his phone back to our repair facilityHis replacement unit should be shipped shortly

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Hi, I did accept the offer but I am not sure why customers have to pay the $extra or how anyone can say the TV Is functioning fine I have attached pictures with the edges clearly showing light bleeding The TV did not look like this when originally purchased All reports indicate that the light bleed occurs when the frame due to heat is unseated from the bevel making it loose and more light to bleed through This was a manufacturing error and I am again not sure whey the customer has to be liable for the cost for replacement I am sure Sony would not put up a TV like this for display in stores as no customer would want to buy a TV with the edges having a bright white light on all black.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Incregarding the complaint your office received from *** *** about the Sony HDRCX230/BSony has contacted the customer and we offered him a buyback for $Customer accepted the offerCustomer will receive the
check within 4-weeks.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear Dispute Resolution Services, Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from *** *** about the Sony XBR55X900ASony has contacted the customer and offered him a buyback for $Customer accepted the offerCustomer will receive the
check in 4-weeksWe shall monitor the caseSincerely,*** ***

Dear Dispute Resolution Services:Thank you for contacting Sony Electronics Incregarding the complaint your office received from *** *** about the Sony Alpha Camera ILCE7RM2/BSony spoke with *** *** last week explaining that the issue they have on their unit is not covered by the warrantyThe
customer's camera was already evaluated by Sony's authorized service center - Precision Camera, who confirmed the corrosion damage on the unitPrecision Camera deemed the unit beyond economic repair and it was sent back to the customer unprepairedWe understand that the customer is not satisfied with the resolutionHowever, as explained, Sony's decision is final and will not be changed.Sincerely,Joe B***

Dear Dispute Resolution Services: Since the customer disputed the damage on the TV, Sony suggested the customer to have the unit checked by a technician for another evaluationBased on the second evaluation, it was determined that it has the same diagnosis which is physical damage on the screenSince it is not covered, Sony is unable to repair or replace the TV under the warrantyNonetheless, it was explained that we can check for a possible discount for a new replacement TVHowever, we still have not received the proof of purchase that we requested from the customerShould the customer refuse this option, we will just process a refund for the evaluation fee the customer paid forSincerely, Joe B***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from *** *** about the Sony ILCE-7R/BWe sent an email to the customer regarding the issueWe would like to apologize to the customer that his order has been
cancelled due to website’s system updateSony initiated to cancel the orders as the website did not show the actual price of the unitFunds have been released and customer may contact his financial institution to determine on when they will receive their money backSony reserves the right to reject any order the customer place with us, and/or to limit the quantities on any orderFor terms and conditions on ordering an item from Sony, please click on this link or paste it on the browser: http://store.sony.com/helpdeskcategory/helpdesk-safety-security-and-privacy-cate...⇄ ***