Art Shop, Inc

Dear Dispute Resolution Services: Thank you for contacting Sony Electronics Incregarding the complaint your office received from Marvin F* about the Sony Grand Wega TV - ***The customer was contacted by Sony and was that the evaluation on his TV did not appear to be a safety related
issueTherefore, the exchange or repair for his TV will not be accommodatedNonetheless, as a goodwill gesture, the customer was informed that he is eligible to get replacement TV at a lower priceThe customer will check for the models he may be interested with and will contact SonySincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Two years has passed and the receipt was not saved because you expect a $television to last longer than yearsAs stated to the non helpful Sony representative, the problem is a KNOWN problem with this model and they refused to budgeThey know that these are having this problem and still refuse to do anything about it. I have the television with the model number and serial number and proof from a television repair technician that the set is bad with a bad panelThat should be enough to have the tv replaced
Sincerely,
*** ***

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from *** *** about the Sony ILCE-7R/BWe sent him an email regarding the issueWe explained to the customer that we experienced a technical error on our website on May **, and it resulted to wide discrepancy in pricing and it is also true that the unit is not availableOur terms also state that "order shall not be deemed accepted by Sony until Sony's shipment of the products ordered"Funds have been released to refund the full amount that customers paid for the unitWe won’t be able to honor customer’s requestSony’s answer will not change in this regard.Sincerely,*** ***

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from *** *** about the Sony REWARDS issueSony has contacted the customer and connected the call to Rewards department to address his issueWe shall be monitoring this
case and make sure that the customer will be provided whatever assistance is necessary.Sincerely,Jim C***

Dear Dispute Resolution Services, Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from *** *** **about the Sony ** ***Sony has contacted the customer and offered him a replacement unitCustomer accepted the offerThe replacement has
been processed and the turnaround time for TV replacement is 7-business daysWe shall monitor the caseSincerely, Jim C***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I asked that Sony repair my TV, just over years old and they state they cannot. Issue not resolved. They say the part is back ordered. They state they have no idea when it will become available. My TV has been in a Sony authorized repair shop for over months. The Sony Bravia Smart TV is just over years old. I am filing this complaint because Sony should not be allowed to get away with these practices.Since they cannot repair it, and won't offer any help since the product is out of warranty, and they can't tell me when the back ordered part might become available, if ever, they should provide me with another tv, thereby replacing the defective product. They stated that I could receive a discount if I bought a new TV. Why would I buy another Sony product since clearly, judging by all the online submissions on the internet so many others are having similar problems. Sony's customer service is horrific I would never want to purchase another product from them. That is not resolving the issue. Spending more money and buying another product is hardly my idea of a resolution. In any case, I asked what the discount would be. They could not give me that information. When I asked how I am supposed to make an informed decision if they can't give me any prices, I was told that they would have to see what was available and in stockIf this was a sincere resolution they were offering, shouldn't they know that information ahead of time before calling me? This is a clear indication of how Sony Customer Service operates. Stringing you along without any concrete information. They are just buying more time by telling me to send in my receipt and then they would get back to me. The product was registered with them at the time I filled out the warranty papers so they have all the information and should not be requiring anything further from me. In reading numerous other Online complaints, there are many other customers who were asked by Sony to send in their receipts and that someone would get back to them. Those customers are still waiting. I am not interested in buying another product. I spent a lot of money just a few years ago for a product that should last for years. I hope that enough people file complaints so that a class action suit will be initiated. This is unfair business practice and Sony should be stopped in their tracks. I hope that my complaint to the Revdex.com will help to accomplish this if they refuse and cannot repair my relatively new TV
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Sony has refused to accept responsibility for their defective merchandise.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from Stephen Becker about her Sony DSLRASony has contacted the customer and we advised him to send the copy of receipt to *** with the event no***
on the subject lineWe need the receipt to validate the purchase date of his unit and proceed with the warrantyWe will wait for the customer to send the receiptSincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear Dispute Resolution Services: Thank you for contacting Sony Electronics Incregarding the complaint your office received from *** *** *** about the Sony Portable AM/FM Radio (***)Sony contacted the customer today via email, and the content of the message is below"Hi ***
***, We received the complaint you filed to the Revdex.com against Sony Electronics Incregarding your Sony Portable AM/FM Radio (***)We understand that you have three portable radios that need to be replaced due to the volume control issues and scratchesHowever, based on the date of purchase of your product(s) which is 10/**/2014, the warranty is already expired as your unit only has a 90-day labor and 365-day parts warrantyTherefore, Sony is unable to process an exchange for an out of warranty productOn the other hand, you may visit Sony's website for possible troubleshooting steps regarding the volume issue by checking this link ***We appreciate your patience and understandingSincerely, Grace Sony National Customer Relations" Regards, Joe B***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Thank you for coming back to me with your responsePlease see the attached image and advise me whether this is the expected quality from this model at duskThe quality of video shot with this camera equals to VGA cameras in poor to medium lighting conditions, and even during daylight there are serious, although less visible problems with the image qualityFor this reason I can imagine two things: one, my unit came with a faulty sensor, OR, all units are like thisIn either case I no longer with to own this camera and am asking for a refund of my money and a return at your expenseI will be waiting for your responseSincerely yours, *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Sony has taken over a month and a half to reply to my issue with a resolution that is unacceptable due to tha amount offered being less than I have paid and also due to the fact that the turn around time for this refund which is outside of the warranty agreement will end up being 1/months to reach any resolution which is absolutely unacceptable
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: I've submitted the purchase receipt for the projector to Sony as they've requested. Now, I'm awaiting their response ... Regards,***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from *** *** about the Sony ILCE-7R/BSony has contacted the customer via email regarding the issueWe would like to apologize to the customer that his
order has been cancelled due to website’s system updateSony initiated to cancel the orders as the website did not show the actual prices of the unitFunds have been released and customer may contact his financial institution to determine on when they will receive their money backSony reserves the right to reject any order the customer place with us, and/or to limit the quantities on any orderFor terms and conditions on ordering an item from Sony, please paste this link on the browser: http://store.sony.com/helpdeskcategory/helpdesk-safety-security-and-privacy-cate...⇄ ***Closing action pending further contact from the customer and/or the Revdex.com

Dear Dispute Resolution Services:It was already explained to the customer that there is no known issue for this specific model (***)Therefore, since his Sony TV is already way out of the warranty, we are unable to extend any accommodation in this matterSony's decision will be the sameThanks, *** ***

Dear Dispute Resolution Services: Thank you for contacting Sony Electronics Incregarding the complaint your office received from *** *** about the Sony Projector - VPLHW40ESSony contacted the customer via email and the content of the message is below: "Hi ***, We received the complaint you
filed to the Revdex.com against Sony ElectronicsWe would like to confirm the purchase details of your lamp, as the information you provided was the model number of your Sony Projector (***) Please email us an attached copy of the lamp’s receipt along with the proof of purchase of your Sony Projector to ***If the current lamp you have an issue with is the supplied one (not purchased separately), just send us the receipt of your Sony ProjectorUse your Sony Event ID *** as the subjectSincerely, Grace Sony National Customer Relations" Sony is currently waiting for the customer's responseSincerely, Joe B***

Dear Dispute Resolution Services,Thank you for contacting Sony Electronics Inc., regarding the complaint your office received from *** *** about the Sony XBR55X900BSony has contacted the customer and we offered him a buyback for $Customer refused the offer and would like to get
a replacement TVWe explained to the customer that same or comparable model is not availableWe don't want the customer to wait any longer and this is why we are reiterating our offer for a buybackTo further explain the Sony warranty that the customer has, it is true that a refund or a buyout is not part of the said warranty but on a unique situation like this we need to step up and offer a solution that would still be favorable to the customerThis will be Sony’s final offerSincerely,Jim C***

Dear Dispute Resolution Services:
Sony will send the customer a check refund in the amount of $1,once the old TV is returned to Sony's warehouseThe old TV was already picked up and is on its way to the Sony's warehouseThe estimated delivery is 10/**/Once returned, the check will
be sent within 4-weeks
Sincerely, Joe B***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
SONY didn't say or even attempt to resolve the issue They called me again, and plainly said there is nothing that they can do.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Dispute Resolution Services:
Thank you for contacting Sony Electronics Incregarding the complaint your office received from *** ***Sony attempted to contact the customer yesterday and today via phone and email, however, we were not able to get a response from the customerWe would
like to request the customer to contact the phone number we provided or to reply to the email we sent him as we need to get further information about the order he is pertaining toSony would like to verify the following:
Item that was orderedModel number/descriptionDate of purchaseStore/website where the order was placed
Sincerely,
Joe B***