ArtNaturals

On 4/8, I bought 5 gallons of sanitizer & was charged $299.95 & given a tracking #. It still hasn't shipped and I can't reach anyone to get a refund.
On April 8, I placed an order for 5 gallons of hand sanitizer for $299.95. Their web site has stated that they have hand sanitizer in stock, and I was charged for this and given a tracking number (***) in an e-mail that states that my order has shipped. According to the tracking number, it has not shipped still. I only get a recording when I try to call their phone number, and they haven't returned my e-mails. This web site was misleading and if they can't handle the volume enough to take care of customers, they shouldn't state that the product is in stock on their web site and charge the customer and mislead them about it being shipped. I have attached the e-mail for reference.

I ordered their product on Apr 8, got confirmation on Apr 8, nothing since then. Tried to cancel my order, no response.
Purchased on April 8, confirmation April 9 confirmation number XXXXXXXXXX. They said in this email product would ship within 48 hours. Heard nothing from them since that time. I emailed them on Apr 16 and again on Apr 18 asking they cancel my order and refund my money. No response.

My order is missing 1 out 4 sanitizer. I ordered two pack of two non scented hand sanitizer. I have sent emails and called no answer. Im not satisfied
My order is missing 1 out 4 sanitizer. I ordered two pack of two non scented hand sanitizer. I have sent emails and called no answer. Im not satisfied Customer. My order #XXXXXXXXXX. I have attached my order receipt and document showing it was paid. I'm not very satisfied customer due I had waited 3 weeks and my order is not correct. I want my other sanitizer that I paid for. I believe if you pay for something then you get the product or at least get customer service to speak to someone to investigate what happened. I will not be using this company again. I will rate this company and experience at 1 star for its professionalism and customer service and overall company satisfaction.

Placed order - 2 bottles of hand sanitizer. Arrived in thin brown envelope, unsealed, spilled and product was sticky. No response from company.
I placed an order on 3/9/2020 #XXXXXXXXXX for two bottle of hand sanitizer. It arrived poorly packaged in a brown envelope, no seal on bottles, and spilled. The product itself was really sticky. Before I received that, I had order more because hand sanitizer was scarce. This product was very different and packaged properly in a box. I sent pictures to the company and have given them time to rectify the situation. I just get a stock message that things are tough due to COVID. I can't reach anyone by mail or phone. I believe I should get a refund or replacement for that first shipment of questionable product. I threw it out because I was uncertain of it.

Hand sanitizer ordered 4/7/20, received shipping notice 4/9 with UPS tracking #, credit card charged on 4/9, UPS hasn't received shipment as of 4/19
Order # *** For 1 gal of hand sanitizer placed on 4/7/20 using credit card through Pay-Pal. Received shipping notice with UPS tracking # on 4/9, credit card charged on 4/9. However, as of 4/19, UPS has not received the shipment. It appears that the UPS label was created so that Pay-Pal would release the funds. I have sent several emails over the past week to ArtNaturals requesting the status of my order and have not received a response. I have tried to call them but the answering service says they are not accepting calls. I have experienced the same issues as others have that filed complaints.

I have ordered from Art naturals in 4/2/20 and they have sent me an email on 4/8/20 label created but not shipped, false tracking money is stolen card
Order date 4/1/20
ORDER NUMBER
***
False tracking given which is just label created and sent on 4/8/20
Tracking number : ***
These people have stolen money from our card but hasn't shipped the items yet and kept those with them,
Me and my husband are IT security professionals and we know what are real tracking and labels.,
We want our products OR please give us the money back to my card.
This is horrible and those people should be ashamed scamming all customers. Be take proper action against ART NATURALS these are scammers.

Ordered 1 gallon hand sanitizer on 4/15/2020
Have not received confirmation of shipment
Want refund of 59.99 which was taken out of my account!!!!
Want refund of 59.99 which was charged to my debit card when I ordered 1 gallon of hand sanitizer in 4/15/2020
Have not heard from company

Order # *** was never received and business is unresponsive to multiple attempts to contact for refund.
Order # ***--8 bottles of hand sanitizer. Ordered on 3/11/20, paypal account debited same day, rec'd notification of shipment on 3/17/20, tracking number *** (Alternate tracking ***) and was scheduled to arrive on 3/26. On 3/25, I saw that it was "being returned to sender". UPS site says due to "An emergency situation or severe weather condition has delayed delivery. / The package will be returned to the sender." On 3/25 I emailed the company to inquire on the status and what was happening. The package was retuned to sender and received by them on 3/31. Since 3/25, I have emailed the company 6 times, including once through pay pal. I have yet to receive any type of acknowledgement from them. The phone number listed on their website it not currently "accepting calls".

Like many, this has the been the single most negative, frustrating, energy consuming online shopping experience I have ever had... and I have been shopping online for personal & business needs daily for years! I ordered the product (1 gallon UNSCENTED hand sanitizer) on 04/06/2020 BECAUSE of the promise by ArtNaturals to ship this IN STOCK item within 48 hours. My credit card was charged the next day (2 days before being notified by ArtNaturals that the item had shipped. ) They created a label via UPS and never scheduled pickup. You will find countless people experiencing the same (and worse) who are reporting them to the Attorney General, Revdex.com, FTC, UPS, POLICE, etc... So after MANY attempts to receive an email response from ArtNaturals (they are responding to NO one and their OUTDATED, outgoing message on their phone system says email them) I began action for a full refund. SUDDENLY the item shipped (weeks late) without a word from the company. I believe that this all may be in violation of FTC standards. I was ready to forget about all of this and move on until I opened the container. This 'unscented' product has a FOUL ODOR... JUST HORRIBLE... and no detectable alcohol smell. I KNOW hand sanitizers. I worked for hospitals for 25 years!! I now see MANY similar reports about the smell in reviews. I have washed my hands twice and still smell the odor. I cannot/will not trust this on my body. If I had the time & money, I would have it evaluated by a lab. I WANT A FULL REFUND AND I WANT THIS COMPANY TO BE INVESTIGATED.... AS DO MANY OTHERS!!! The Revdex.com even has a consumer alert attached to this account now. Please believe it. I have never taken the time to write a negative review... ever... I am taking the time to save others from experiencing more frustration than we are already enduring with this pandemic. ANYone taking advantage of the situation, profiting from it, then totally ignoring their customers AFTER taking their money should be shut down.

I only received half my order!
I ordered some hand sanitizer on 4/5/20 for a total of $131.97. But I've only received half my order. I got my 8 bottles but I'm still missing my 1 gallon. I've tried emailing them 3 times and called at least 5 times. Every attempt received no answer. When I got the first package, there was no receipt saying my other item was going to be shipped later. There has been no status updates or correspondence. I paid $59.99 for the gallon of hand sanitizer and my card was already charged. It said on their website at the time I purchased that it is "in stock" and all "in stock" items ship within 48 hours. The shipment email from them listed both the small bottles and the gallon in the description. It appeared as though all my items were in one shipment.
I noticed that a lot of other customers have had similar issues and since they don't respond to anything, I've decided to take this to the Revdex.com.

Order date:4/5/20
Problem date 4/18/20
Order #XXXXXXXXXX
Item: 1 Gallon Hand Sanitizer Scent Free UPC: XXXXXXXXXXXX
Payment Amount: $59.99
Payment Method: Paypal

Placed an order (XXXXXXXXXX) tracking info sent (***) nothing ever more then label created. Company not replying. Card charged
Placed an order (XXXXXXXXXX) on april 9t .
tracking info sent on april 10th (***XXXXXXXXXXXXXX) nothing ever more then label created. Company not replying. Sent multiple emails and have called . Card charged for 60.00
They are targetting people for hand sanitizer during covid 19 pandemic.

I placed an order on March 19, 2020 with an expected delivery between April 6 - April 10 2020. It is now a week past delivery window.
I placed an order on March 19, 2020 with an expected delivery between April 6 - April 10 2020. It is now a week past delivery window. They are currently advertising on their website that the product I ordered is in stock and ships within 48 hours. If this is true where's my order? After talking to delivery company it appears they are just printing off labels but not shipping.

I placed an order and recieved tracking number but still says label created after 12 days.
I placed an order for a gallon of hand sanitizer on April 6th and it was shown on the my order confirmation "REMINDER NOTE: USA AND CANADA
ALL ORDERS SHIP WITHIN 48 HOURS OF PURCHASE". On April 9th I was given a tracking number and when I track it now (on April 19th) the last known shipment progress still says "Label Created 04/07/2020 - 4:40 P.M. United States". I have tried to call and their automated machine says they cannot take calls due to overwhelming flow, the chat is not available, and I've sent 2 emails with no response after 48 hrs. There is no way to contact them and see what's going on with the shipment.

Sent half of my order, but billed for full order, hand sanitizer. Price gouging Does not respond to emails or phone calls. Total scam.

Placed order for hand sanitizer. Received only half my order but collected money for full order. They do not respond to emails or phone calls. A total scam, and price gouging.

I ordered 1 gallon of OVER PRICED Hand Sanitizer on April 9th and have yet to receive it.
I ordered 1 Gallon of OVER PRICED Hand Sanitizer on April 9th. I got a tracking number stating it was shipped on April 10th. It has yet to move in tracking since April 18th. I have called several times but their recording states they are not taking calls and to email. I have emailed three times and received no response.

I did not receive my order. Tracking information says the package was delivered, but the delivery date is three days earlier than the shipping date.
I ordered 4 packs of unscented hand sanitizer on March 31, 2020. I got an email from Art Naturals on April 7 that my order was shipped (order # ***, Tracking #***). When I tracked the package I was surprised to see that UPS says it was delivered to the address "LOS ANGELES, CA, US" on April 4, three days before it was shipped! I don't understand how can a package be delivered before it is shipped. I put my full address when I placed the order, and the order confirmation email also shows my full address. Needless to say that I never received the package. I would like to get the package, or a refund as soon as possible.

I ordered 4 pack sanitizer and added small item for free shipping. Only received small item. They won't answer phone or email. Such a scam.
I submitted an order on April 4th for a 4 pack hand sanitizer ($38) and added small item (face mask $3) to qualify for free shipping (over $40). They took money out of my paypal account right away, didn't ship it til 5 days later (on their website it said ship within 48hours). Package arrived on the 15th and there was only the small $3 face mask no hand sanitizer. No receipt inside or any email saying they were out of sanitizer. I tried calling, their phone number didn't go through due to "high volume". I emailed several times, no response. I had to dispute the charge through PayPal and they also didn't respond to that or sent a refund. The whole thing was frustrating. Such a scam.

I placed an order for hand sanitizer for a over inflated price only to receive nothing! I was promised 48hrs shipping but that also was a lie!
I placed an order for hand sanitizer for 54.98$ which is a price gouge, but I was willing to pay to protect myself from covid19! I have received nothing from this company! I've called, I emailed but no response! They mislead you into believing you will get your purchase in 48hrs to a week...I just want my money back especially after reading all the other reviews of other people that have been scammed by them too!

Order placed 4/8/20 not received - Artnatural ad/site said "Reminder Notice: USA and Canada All orders ship within 48 hours of purchase.
Order placed 4/8/20 and received confirmation email from Artnaturals. 2nd email from Artnaturald received 4/10/20 with tracking number ***. I have checked multiple days and and the only thing on tracking is "Label Created". I sent email on 4/14/20 to cancel the order since it had not been received. Since I have not received a response to email I tried to call today. The recorded message says they are getting too many calls so should send an email which I did today asking again for the order to be cancelled.

I ordered on April 10th, they stated it would be shipped within 48 hours; though I have a tracking number, it has not left their facility. Refund ASAP
I ordered on April 10th and April 12th, they stated it would be shipped within 48 hours; though I have a tracking number, it has not left their facility (see attachment ), I'm requesting a full refund!! I also have 2 PayPal claims against them.
Case ID: ***
Case ID: