ArtNaturals

No communication with this company.
I had placed an order on April 10, 2020 to this company for hand sanitizer. (Three Bottles) After about 2 days no tracking number and no communication. I had tried to call them several times no one will pick up the telephone. I had even sent emails asking for a tracking number, still no response. Found them on another site and sent messages to them on there, and every time I send a message they would direct me to the same link over and over again, to leave them a message. It has been 13 days and still no tracking number, email, nothing.. My order came to $21.97.
Seller info

Failure to deliver product
Order number ***. Paid on 4/13 $59.99. Order due to ship within 48 hours. I was sent a ups tracking number that day ***. As of 4/23 ups has not received the package to ship. I have sent 2 emails and no response back. I called there number *** and it says they can know longer take calls and it hangs up on you. They are also not responding to Facebook messenger which also shows a lot of other customers waiting for orders over a month now and getting no response from this company.

Received hand sanitizer. Lids not secure on bottles. One bottle 3/4 empty. Box soaked. Other bottles leaking. Fear alcohol evaporated. Product ruined.
We received the 4 bottles of sanitizer, however, the lids were not securely on the bottles. The box was soaked and reeked of sanitizer. The lid of one bottle was completely off and the bottle was about 3/4 empty. The lids on the others were all loose and leaking product. We are afraid the remaining product is ineffective as some of alcohol may have evaporated as containers not securely closed. We would like replacement bottles sent as can no longer find hand sanitizer to order. If can't replace then expect full refund. Order placed 3/16/2020. Order ID: *** On Amazon. Total payment of $38.98. Paid via credit card.

I have been billed for an item that has never shipped or received. I have received a shipping notice number #*** Order # ***.
As stated above, billed but have not received order #***, shipping # ***. Called and was told they are not accepting calls at this time. Have emailed them with no response.I have issues with not only the delivery never coming but the customer service, (which there is none) and sales practices. I can understand that during this time we may have issues but I don't understand no response from them. I want a refund and do not want to do business with this company in the future.

Order placed, credit card charged but only 3 out of 4 items of merchandise received.
Order placed, credit card charged but only 3 out of 4 items of merchandise received. ***Repeated attempts to reach company are unsuccessful.***1 Placed order number *** for two 2-packs of hand sanitizer March 14, 2020. 2 Credit card charged March 14, 20200 4 Order acknowledgement received March 14, 2020 5 Incomplete order delivered April 1, 2020. Emailed company, no response. Called company, no response.

Order for 3 gallons of hand sanitizer placed on 4/16/20. Tracking number provided items not received. Emails to company not answered by company.
I placed an order for 3 gallons of hand sanitizer costing me $143.98 via PayPal on the date of 4/16/20 (order # ***). I received a tracking number the next day stating my order was ready to be shipped, after attempting to track order I noticed that the status of the order never changed. It's 4/22/20 and my order status shows it's still ready to be shipped. I have not received any shipment. I reached out to the company on 4/21/20 via email to see what was going on and did not receive a response. I was recently diagnosed with covid 19 and have been waiting on this shipment to assist in not spreading the virus during my quarantine.

Its been weeks of unsuccessful intents of contacts and order not received.
Placed an order #*** online on Monday April 13th, for several gallons on hand sanitizers, as the website said in stock ready to ship within 48 hours. My card was charged and I received a shipment notification, yet when you track the order just says shipping label created. UPS is still waiting to receive it. I have unsuccessfully tried emailing and calling Art Naturals. It is now April 22nd, still no order update and no contact from the company.

Placed order on 3/25 with ship date of 4/8. Received shipping notification on 4/13 but the product hasn't shipped. Status still Ready for UPS.
My order was submitted on 3/25/2020 (Order #***). The website indicated orders made after 3/24/2020 would ship on 4/8/2020. I ordered the 64 pack of Unscented Hand Sanitizer (SKU ANHS-SCFR-8-64) for $499.98. I submitted payment through PayPal and the funds were withdrawn from my account. I received a shipping notification on 4/13/2020 (Shipment #***). Using the tracking information included in the email, UPS indicates "Shipment Ready for UPS" and "Label Created 4/12/2020 -3:07am. I have emailed 5 times (4/8, 4/13, 4/16, 4/17 & 4/20) and have never received a response. There is no way to track an order through their website unless you create an account but if you create the account after you submit your order, the order doesn't show up in the account. I attempted to contact them by phone only to receive an automated message indicating they are not taking calls due to high volume and orders placed after 3/25/2020 are now pending 3/31/2020. I visited their website on 4/6/2020; it indicated hand sanitizer is in stock and would ship within 48 hours. As of today, website still indicates hand sanitizer is in stock.

Product never delivered, will not return several emails, not taking phone calls
Placed order for hand sanitizer April 11, 2020. Received email that it was shipped April 12, I have not received and tracking says product hasn't been shipped, I try to reach them and no response. Order number- *** charged $47 tracking number-

I placed an order and never received it. I've tried to contact the company but they do not respond to emails or answer phone
I placed order *** on Mar 31, 2020. I received email on Apr 11 it was shipped *** with tracking info ***. I still haven't received products. Tracking info says the USPS is still awaiting product to be shipped. The company has recording on phone and has not responded to my emails.

I ordered Hand sanitizer of March 12, 2020 and have not received my items. I have emailed and called and no one answers. I want my money back.
I placed my order for hand sanitizer on March 12th and paid $20 for expedited shipping. When I call a recorded message claims hand sanitizer orders were supposed to ship on 3/25 if purchased before 3/16. I have yet to receive any items or tracking info. I have called and emailed multiple times - they do not answer the phone and their email sends back a canned response. I expected to receive shipping confirmation on the 25th of March or the next day. I completely understand the high demand for hand sanitizer but it is ridiculous that they take your money and promise to ship by a certain date and then have no way for customers to contact them. It is disgusting that this company would prey on people during a pandemic. I no longer want these items - I just want my money back. Do I have to file a complaint with PayPal to get my money back? Thank you.

Did not receive order.
I placed an order #XXXXXXXXXX for 1 gal. hand sanitizer on 4/4/20. Got an email that it shipped on 4/7/20. Two weeks later the ups tracking still showed it in route to a carrier facility. I contacted them by email concerning this on 4/17/20. They have not responded and I still have not received my order.

My order has never shipped.
My order (XXXXXXXXXX) was placed on April 11, 2020. The site said that all hand sanitizer was IN STOCK and would be shipped within 48 hours. I did receive a tracking number on April 13, 2020, but the order has never actually been shipped nor has the tracking information been updated.

I ordered $499.98 of hand sanitizer from the company and never received it or received a refund. They will not respond to email or answer calls.

ORDER NUMBER
XXXXXXXXXX

ORDER DATE
April 2, 2020 9:50:38 AM PDT

$499.98 worth hand sanitizer. UPS turned the package around thinking the business was closed due to the governors order. We were open because we did not fall under the order. I have sent 5 e-mails to the company with no response. The shipment was sent back and received. The tracking # is *** which shows that company received their product back but have failed to issue a refund.

Order was placed April 8th, credit card was charged and nothing shipped in the 48 hour shipping window. I have emailed, called, FB, IG no response
Order placed, credit card charged, ansld after their 48 shipping guarantee never received anything further other than my order acknowledgement. I attempted numerous times to reach them vis email, phone,, Facebook, instagram and was unsuccessful. I Placed order XXXXXXXXXX for a one gallon jug of handsanitizer on Apr 13, credit card charged Apr 13 thr order was acknowledged on Apr 13th and 1:35 pm and said will ship in 48 hours and that is where it went sour.
Made attempts via all outlets with no response.

I placed order April 13. Website states hand sanitizer ships within 48 hours. I received tracking number on 13th. By 17 I started emailing asking abou
Your holding people's hard to come by dollars for hand sanitizer that is overpriced to begin with. I've sent 6 emails, called, contacted through PayPal and also sent to resolution. No where on site does it state on backorder. I ordered a gallon, got tracking number same day which was 13th. The GALLON still hasnt shipped. Your website states hand sanitizer ships within 48 hours . I have a special needs high risk child who is also nonverbal. Sanitizer the one thing he really needs and my money is being held hostage. That's bad business. Why advertise and throw up new advertising daily. Even in emails about your so called NEW product. But shut phone calls down. This company doesnt need to be in business... order XXXXXXXXXX

This complaint is over the purchase of hand sanitizer charged for and never received. I want a refund immediately or shipment- cannot reach company.
I ordered one gallon of hand sanitizer from this company on 4/11/2020. It stated on site would ship within 48 hours. The funds-$47.99- was taken from my account on 4/13/2020. On the status it shows "complete", which is untrue! It has never been shipped, only label created. I have tried to contact them via phone, email, and messenger numerous times with no response. Phones do not take calls. I want my money back to my account immediately or my item shipped immediately! I have an immunocompromised daughter whom I needed this essential item for and another daughter who is a frontline RN. Please check their Facebook page, over 1000 complaints! My order number is XXXXXXXXXX.

I placed order XXXXXXXXXX on 4/7 and have still not received my complete order. They will not answer and emails and their phones are turned off.

I placed order XXXXXXXXXX on 4/7 and have still not received my complete order. They will not answer and emails and their phones are turned off. I would like someone to reach out to me and ship the items ordered or issue a refund.

Paid $389.80 for a order of hand sanitizer that was never deliver.
Recieved this tracking #*** from ArtNaturals. The tracking number clearly states the order never left the factory. I attempted numerous time to contact ArtNaturals via email and phone call. They do not respond to any communications.

Ordered Hand Sanitizer, emailed stating order shipped. Trkg # has not moved. only recvd portion on different # and no response to my email inquiries.
On 4/9/20 I ordered 8-8 oz bottles of Hand Sanitizer and 11-1 gallon bottles of hand sanitizer on behalf of my construction company for a total $731.87. The website said all orders will be shipped in 2 days. Got an email 4/10/20 stating my order had shipped. Tracked the number provided and only the label had been printed. That # has not moved since that day. Repeatedly sent emails asking for clarity with no response.
On 4/20/20, a package was delivered of my 8-8oz bottles on a completely different trkg #. When that # was tracked, it shows it was printed on 4/9/20, and shipped 4/14/20.
After repeated emails, there has been no attempt on there part to respond or update my order status.