ArtNaturals

Items paid for not received. Business does not reply to emails.
On March 15 I placed order # XXXXXXXXXX for a total of $54.98, which I paid.

It was to have shipped by March 25th but did not. I have contacted them twice by email and received no response and their phone line is unavailable for incoming messages.

I PURCHASED THEIR PRODUCT AND NEVER RECEIVED IT
I PURCHASED THEIR HAND SANITIZER ANHS-SCFR-8-6 QUANTITY 1 *** ON 03/15/2020 BUT NEVER RECEIVED IT. THEY TOOK PAYMENT FROM MY ACCOUNT THRU PAY-PAL. THEY PROVIDED A TRACKING NUMBER *** BUT I WAS UNABLE TO FIND THIS WITH ANY CARRIER. THEIR VOICE RECORDER MESSAGE STATES THAT PURCHASES ON OR BEFORE 03/17/2020 WOULD BE SHIPPED OUT BY 03/25/2020 BUT I HAVE NOT RECEIVED ANYTHING. I REPEATEDLY ATTEMPTED TO CONTACT THEM BUT RECEIVED NO ANSWER. I DID RECEIVE A AUTOMATED RESPONSE ASKING FOR A REVIEW OF A PRODUCT THAT I NEVER RECEIVED. I HAVE SENT E-MAILS BECAUSE THEY DO NOT ACCEPT CALLS, REQUESTING EITHER THEY SEND THE PRODUCT OR REFUND MY MONEY. THE AMOUNT IS$60.20

Part of order never was delivered. Called several times and sent 6 emails. No response. Want a refund of $26.99.
I placed on order in March for hand sanitizer and a skin care trio pack. Hand sanitizer arrived as promised but the skin care pack never was delivered nor was it even mentioned in the packing slip when the hand sanitizer was delivered. I have called several times, phone is never answered. I have sent six emails, no response. So after over three weeks of no product and no response I am attempting to get a refund of $26.99 from this company. Order date March 24, 2020. Order # ***. Order included: Hand sanitizer SKU # ***. Amount $38.98.(This was delivered). Skin Care Trio, SKU# ***. Amount $26.99. (This was never delivered). Paid by debit card from our bank.

I placed an order on March 12 and received an immediate confirmation. No order has been received.
Order date: March XX XXXX
Company issued invoice same date.
Order number:***
Credit card shows company name as Virgin Air.
Company issued tracking Number:***

Despite repeated calls and emails on status company is not responding

I purchased this product 3 weeks ago never shipped out I tried five times emailing and calling no answer I want a Full refund they are a fraud.
I ordered 2 gallons of antibacterial 3 weeks ago they said it was in stock still hasn't shipped out I want a full refund

Order was placed. Website says it ships w/in 48 hours. Shipping label created, but no further action. Numerous emails sent, no response
Order was placed 4/7/20 & website indicates orders in US ship within 48 hours. I rec'd email that my order had shipped on 4/9/20 & tracking # given; however, there is no tracking when I go into the UPS site. The only info is that a shipping label was created on 04/8/20 @ 1:52 am. This item has not progressed any further & it's been 8 days since the label was created. I have tried to call the number listed (XXX-XXX-XXXX) - there is a message that they are too busy to take calls, but to email. I have sent emails on 4/11/20, 4/13/20, & 4/14/20 inquiring about the order. No response has been rec'd. My concern is that if a shipping label was created & an email was sent that the item was shipped, it could be an oversight that the item has NOT shipped. If the item was actually shipped, there was be some type of update with UPS in the last 8 days. I cannot get anyone to respond to emails and this item was $59.99 which has already been taken out of my bank account.

On 4/7, 2 orders for hand sanitizer in amount of $538.66. On 4/9 & 4/10 I received an email with a tracking. been charged, no products delivered to me
On 4/7/20, I put in 2 orders on the same day. 1st order *** (5 bottles - 1 gallon hand sanitizer) total $328.45. 2nd order# *** (4 bottles - 1 gallon hand sanitizer) total $210.21. Total amount of $538.66 that I was charged. On April 9th and April 10th, I received a confirmation for both orders with a tracking number. On the tracking, it states label was created. Till today, the tracking on both states the same "label created". There has been no update. I have been sending massive emails everyday since 4/13/20. No response. I contacted them via Facebook and instagram, email and tried calling their business.

I ordered 4 bottles of hand sanitizer and 1 bottle of hand soap I received the soap, but not the hand sanitizer.
On 4/7, I placed order #*** for 4 bottles of hand sanitizer and 1 bottle of hand soap. I received the shipment email (#***) indicating all items shipped with UPS tracking. I received one small box yesterday that included only the hand soap. I immediately attempted to contact Art Naturals @ #*** and received a recording, due to the high extremely high volume of calls, they are not available to handle calls. I sent an email providing details of the missing hand sanitizer. I proceeded to look up this company's reviews, wishing I had done so prior to placing my order. I do not expect Art Naturals to reply to my email seeing the unresponsiveness to countless consumers. I would prefer to receive the hand sanitizer, however, based on the feedback I've read regarding the aloe gel, trusting this company with our health and safety is not recommended.

I ordered 4 hand sanitizers from this company which I did not receive. They have not responded to emails and have turned off their phone.
I ordered 4 hand sanitizers and a shampoo on 3/30. MY order came with only the shampoo. I have sent 3 emails and even messages in facebook where I saw many other complaints about the same issue. They do not send people the hand sanitizer they ordered . They also do not answer emails and they have completely turned off their phones so you cannot reach them. Believe they are taking advantage of people ( I am a senior citizen) who are desperate in this time of need. My order number is XXXXXXXXXX.

Bad customer service.
I placed an order for hand sanitizer on 4/9/20.Their website says it ships within 24-48 hrs.My order has a tracking number and when I check it still is sitting at their location.UPS has not received my order yet.I have sent 3 emails asking about my order with no response.The phone goes straight to mailbox.My info is Shipment # XXXXXXXXX for Order # XXXXXXXXXX .Total was 79.97 paid with Visa.If I do not hear from them within 48 hrs.about when I will get my product. I will contact my local news who have a investigation team who will look into this company

placed an online order on 4/8/20 order number is XXXXXXXXXX have tried multiple times to cancel this order but cannot get any response.
Order number XXXXXXXXXX for Unscented hand sanitizer - 2 pack qty 2 for a total of $45.95 placed on 4/8/20. Would like a refund and order cancelled. Have tried multiple times to contact the seller without success. Cannot get a response. After investigating this company/online website I believe it is a scam.

I ordered product on X-XX-XX that was never shipped/received. Contacted company numerous times without answer/resolution. Seeking refund.
Ordered product from Artnaturals.com on X-XX-XX: Unscented hand sanitizer - 4 pack, SKU: *** and Top 8 Blend Set, SKU: *** Order #XXXXXXXXXX. Ebay was the payment processor, Transaction #***.

Emailed them on 3-20-20 (***) inquiring as to order status and received form letter answer:

Direct Quote:

"Dear Customer,

We understand the stress that many of you are feeling due to the current health situation and hope that you and your loved ones remain healthy.

Due to the high demand for our Hand Sanitizer product, we are experiencing a back log in our Orders as well as our response time to customer service calls and emails.

We assure all our valued customers that our team is working around the clock to resolve each and every customer question or concern as soon as possible.

If you placed an order before March 16th, your order process has started and will leave our facility by March 25th. Orders placed after that date are now pending March 31st. As soon as your order has shipped you will receive a confirmation email with your tracking information. Your package will ship overnight on that date and we are trying to even get them out earlier than promised.

We apologize but we are sure you can imagine what we are going through. We apologize for any inconvenience this may have caused.

Thank you for your patience and understanding,
ArtNaturals"

End quote.

On 3-30-20 I got an email saying it was shipped, with a UPS tracking number. According to AN's previous email, it should have shipped by 3-25-20 and been sent overnight. Nothing came. I emailed AN again (***) on 4-1-20, and the email bounced.

The UPS site indicates that a shipping label was generated on 3-16-20, and that UPS would set the delivery date once they received the package. As of 4-15-20 at 6:24 pm CST, UPS has not received the package, nor have I.

I did try to call, and the message said they were not accepting calls and to email them. It reference the March 25th date, they same as the form letter email did.

Placed 2 orders w/ this company for in stock items & I haven't received them. Tracking numbers provided say UPS hasn't received the items. No response
I placed 2 orders for sanitizer on Artnaturals website. Understanding sanitizer is hard to get now I was very patient, even though their website said "sanitizer in stock" on 3/11 when I ordered. I checked back with the website a week later because I didn't receive an email with any tracking info. Now the website said "orders for sanitizer placed before 3/16 will ship 3/25 and after 3/16 will ship on 3/31."
I placed my order on 3/11 *** My MasterCard was charged 3/12 for $43.98 under the name "Virgin Scent Inc DBA a" On 3/27 I started calling and emailing the company, only to find out they aren't accepting incoming calls and no response to 3 emails. I finally received an automated email on 4/1 with a tracking number. When I track the package *** It says UPS hasn't received the package so it hasn't shipped.
I thought maybe this was just a weird random thing since their website now says all sanitizer ships within 48 hours. I decided to place another order on 4/8 (order XXXXXXXXXX) My MasterCard was charged $29.97 on 4/9. On 4/10 I received another tracking number (***) only to have the same result. UPS hasn't received the item from the vendor so it hasn't shipped, tracking info says "When the shipment arrives at our facility the delivery date will be updated." I will most likely NEVER RECEIVE THESE:-(
I did receive an automated email today asking to rate my purchase... Ugh are they serious?

I ordered products a month ago, still haven't received them, and they won't respond to any of my correspondence attempts to resolve the issue.
I ordered an 8 pack of hand sanitizer from Art Naturals on March 17, 2020. Today is April 15th, and I still haven't received my products. They're not answering their phones, and no one has returned any of emails.

I was able to get a generic response from someone on Instagram, but it seems as though it's a copy and paste response, and offers no solution or explanation. At one point they even said "I don't wish to argue with you sir."

They've also recently advertised that hand sanitizer (the same that I ordered a month ago and haven't received) is in stock and will ship within 24 hours. They are falsely advertising, misleading, lying, and in my estimation, they are stealing from people.

They are making no acceptable efforts to run a good business or perform respectable customer service. I want my entire order, IN FULL EXACTLY AS I ORDERED IT, I want it right away, or I'd like to have my full refund. To be honest, I think it would be the right thing for them to send the product and a refund. I own a business where I make a product and ship it all over the world. I would never treat a customer like this, and in the event someone was this disgruntled for reasonable cause, I'd offer them their product and a refund. I'd like some satisfactory resolution from this company.

I haven't received my items and there is no response from emails sent to the company and voice mail won't let you leave messages.
I placed an order for 6 bottles of hand sanitizer (order number ***) with Art Naturals on 3/11/20. The cost was $44.22 paid with a credit card. The website stated the items were in stock. I received an email on 3/31/20 giving a tracking number for the package, but when I try to track it with UPS, it just says the label was created on 3/16/20. It has not been shipped yet. UPS can't help me. I've tried calling the company several times, but the message just says to email them. I've emailed them at least four times with no response. I understand it's difficult to manage with all of the requests they may be getting at this time, but I'm just making sure my order has not fallen between the cracks or gotten lost.

Order placed on 03/10/20. Shipping confirmation received on 03/30/20. Tracking shows Label created on 03/17/20. E-mail and phone inquiries unanswered.
I placed an order (XXXXXXXXXX) on March 10, 2020. Payment was taken out of my PayPal account by *** on that date. On March 30, 2020 I received an e-mail that my order had been shipped. UPS tracking #*** states "Label created on March 17, 2020." E-mail inquiries to company have gone unanswered. First few calls stated due to high volume they were not taking calls. Today when I called I received "mailbox full" recording. I have not received my order.

I only recieved half my order. I have attached pictures in multiple emails but no response. I am either asking for refund or the rest of my order.
Hello,

I recently purchased an order from ArtNaturals on 04/05 for 4-8oz bottles of sanitizer AND 1-Gallon of sanitizer. the Box I recieved on the 9th was small, and when I opened it, only contained the 4-8oz sanitizer bottles. I waited a few more days if the other box might come, but my confirmation email said the whole order had been delivered. I was confused because the whole amount for my order had already been processed through my bank account. I sent an email on the 11th, and have been sending emails about every two days, But there never is any response. Their phone line is down due to high volume.

I haven't received purchased product, I can't reach company, they won't respond to my inquires and I just want a refund.
I ordered hand sanitizer from this company's website on March 10. I was immediately charged for the purchase. It is now April 15 and I have yet to receive the product. I have attempted to contact the company through multiple channels. They are no longer taking phone calls from customers, they aren't responding to emails or social media posts or comments. Their messaging says sanitizer ordered before March 15 would ship on March 25. That was nearly three weeks ago and nothing. At this point I just want a refund.

Artnaturals sold me a product on April 7. On Friday the 10th they gave me UPS tracking number *** NO PACKAGE EVER SHIPPED
Artnaturals sold me a product on April 7. On Friday the 10th they gave me UPS tracking number *** NO PACKAGE EVER SHIPPED I feel they are selling product they dont have. There facebook page is 4 weeks old. The telephone number they give you to call gives you a pre recorded message and then hangs up on you. The telephone number I'm given through pay pal, they don't answer and the mail box is full. They are not responding to claims through pay pal or ebay or direct emails. THEY TOOK MY MONEY AND WONT REFUND. pEOPLE ARE QUESTIONING THE PRODUCT THAT HAS NO fda APPROVAL????

I have purchased 3 times from this company twice I used my company credit card
and twice my bank approved the sale but Art Naturals did not
The last time I use my personal credit card and they accepted the payment and IT CAME OUT OF MY ACCOUNT on their website it said the orders to the US would be sent within 48 hours my ORDER #XXXXXXXXXX and Invoice #XXXXXXXXXX
they do not answer the phone or answer the emails if they can't send it then let the customer know a date or they they cant fill the order and cancel it