ArtNaturals

Placed an order over a month ago that has not been fulfilled. Tried to contact business 3 times to get a status update, but they will not respond.
Placed an order on 3/12 for $49.24 (4 pack of hand sanitizer and one essential oil bottle). Received a 'shipment notification' on 3/31 with a tracking number, but it still says that the 'Shipment Ready for UPS' even 2 weeks later, with no updates listed since 3/17. Attempted to contact the business, but the mailbox says they are not taking calls at this time. Sent three emails asking for a status update on my order #XXXXXXXXXX, but have received no response.
I am starting to think that their business is a scam after reading other complaints. They claim to still have hand sanitizer in stock on their website and are probably still making money off of people trying to stay safe during COVID-19.

Placed order on March 10, attempted several contacts, including today with no response. I want a refund since no delivery/response in over a month.
Placed order on March 10, for 2 pk of 8oz hand sanitizer. When no shipping confirmation was received on March 24, I called and they said to email, so I emailed. Received no response to that email so I emailed again April1, April 8, and April 15 with no response. The company has a voicemail stating that everything ordered before the March 16th is shipped but I have yet to receive a shipping confirmation, my product or a refund. The company has failed to respond to any of my inquires and at this time I just want my $25.97 refunded for the products I ordered and the company failed to ship.

I placed an online order on 4/7/20, the company said they would ship the order within 48 hours. The order still hasn't shipped and it is 4/15/20.
I placed an online order on 4/7/20 and at the time of ordering, the site very clearly and boldly listed on every page "ALL ORDERS SHIPPED WITHIN 48 HOURS OF ORDERING." That has since been removed from their website, but even my confirmation email states " REMINDER NOTE: USA AND CANADA
ALL ORDERS SHIP WITHIN 48 HOURS OF PURCHASE." Not only is this statement not true at all, it is now 4/15/20 and the tracking number still indicates only the shipping information has been received. Thus, the company STILL has not shipped my order after over a week. I am in need of what I ordered due to being a first responder in the midst of the COVID-19 crisis. I've emailed the company with no response back. I either want the company to deliver my order as soon as possible, or issue a refund.

On April 6, 2019, I ordered product from Artnaturals website order number XXXXXXXXXXX.
The companies website advertised shipping of products inside the US within 48 hours. I paid $59.99 for the product with a credit card and was given order number XXXXXXXXXX. On April 9, I got an email saying my order was shipped. UPS says the order has a shipping label but has not been picked up from the shipper. I have attempted calls and emails but no response. If this is overloading the company they need to stop taking orders and refund moneys to those who want. At the very least respond to calls and emails.

purchase item never got the item email numerous time no response
ORDER NUMBER
XXXXXXXXXX
ORDER DATE
April 1, 2020 2:41:45 PM
Paid $49.99 .
Item according to the emails was shipped on the 8th of April check tracking number item was never received by UPS
Tracking number :

Placed an order on March 12th with understanding product would be shipped on March 25th.
Paid $9.99 each for two 8 oz. bottles of hand sanitizer, plus $5.99 shipping. Artnaturals charged my credit card on March 12th, but never sent the product. Sent them four separate emails requesting info about the status of my order, but have not received an answer. Their customer service telephone automated message states that orders placed before March 17th will be shipped on March 25th. The same product is on sale at Target in 7 oz size for $3.99. This company is ripping people off.

I ordered Hand sanitizer that was advertised has being shipped in 48 hours on 4/11/2020. My funds were removed from my account on 4/13/2020. The order has complete, but a shipping label was only created. I have called, phones not taking calls, emailed numerous times, no response, attempted through messenger, no response! I want a refund immediately!

Only 1 of 2 orders were fulfilled. 2nd order the label was printed but the product was not shipped. Art Naturals charged me for the phantom shipment not shipped. Phone calls, emails, messenger and Facebook follow up proved to be unsuccessful. Scam company. Checkout all the negative reviews on Facebook.

A scam bussiness a rip off they say shipped but hasn't left their warehouse no way to communicate don't respond

This is a terrible fraudulent company .
They don't reply to my emails and provided me with a false sense of hope with a UPS tracking number and they don't even have the product . I bought hand sanitizer , 3 gallons of at $59.99 a piece . I want my refund. I placed orders since April 11th and April 13th 2020.
Nothing yet .

DO NOT BUY OR PURCHASE FROM THIS COMPANY.

I ordered $19.99+ $5.99 shipp. worth of hand sanitizer during our covid19 outbreak. No items delivered, no response from cust. Service, no refund, etc
I ordered hand sanitizer during the recent outbreak of covid19 to share with my grandparents from ArtNaturals. I paid $19.98 plus $5.99 in shipping on March 10, 2020. I received an email 5 days later with my order number (first email I even received from them) and my tracking info. The order number was XXXXXXXXXX and the tracking number was *** (shipped with ups). I used a debit/credit card to make the purchase. As of today, April 14, 2020 I have only received a generic email saying that they have a high demand and are processing orders. I have tried contacting them several times with no response. I now see other customers also bought this hand sanitizer as it was advertised on Facebook and cannot get in touch. I am frustrated that I lost $25.97 and wasted time thinking I was receiving such a critical item during this time. Your system only allows me to upload one photo, but I have screenshots of all emails from them and ups tracking.

I made an order through the site 1 month ago -- credit card charged. Received no confirmation. All attempts to contact the business have been ignored.
I placed an order with Art Naturals on March 21st and was informed that my desired items would ship on March 31st, accompanied by a shipping confirmation e-mail. My card was charged upon placing the order. To this date I have neither received an e-mail confirmation nor a shipment with the items that I paid for. All attempts to contact the business have been ignored (phone calls, customer service e-mail, and social media). I would either like my items or to receive a refund.

I never received my hand sanitizer but my credit card was charged on 3/16/20. They emailed me a UPS tracking #, but UPS says they never got the item.
My order number is XXXXXXXXXX
I ordered a 2pk hand sanitizer from Art Naturals on 3/16/2020. They charged my credit card $28.44 the same day. I received an email from them on 3/20/2020 with a UPS Tracking # indicating delivery date of 3/22/2020. The package was never delivered and the tracking status has changed to "in transit". UPS states the item was never given to them for shipment. Art Naturals no longer accepts calls and several of my emails have bounced back as undeliverable. Today is 4/14/2020 and no order received as yet. I would like my money back if they have no interest in fulfilling my order. I do not appreciate lies and scammers!

HORRIBLE CUSTOMER SERVICE.Take our money, in-adequate customer service. Please see
https://www.facebook.com/artnaturalsUSA for many other complaints
HORRIBLE CUSTOMER SERVICE ! they take our money but don't provide decent enough customer service. (my order #XXXXXXXXXX) ordered on 4/3/2020/

I created an online account at Artnaturals store online. I next received promo code for 20 % off via email. I ordered online for a 1 gallon hand-sanitizer with promo code. At checkout the promo code took and adjusted my payment. After hit Send button, I received email confirmation that my order WAS CHARGED AT FULL PRICE. On same day,I tried to call your help number, NOBODY took call, they instructed me to email instead. I emailed on 4/3, 4/6. did that for 2 days. NO RESPONSE back and it has been 10 days. I disputed with AMEX to cancel my order.

My ask is : I would like to cancel order . However, I can keep the product but would like to receive my promo code discount for 20 %. If not, there is no need to ship out. please refund amount of 65.69$ (since no response from your store, I had to put a dispute w/ amex).

Please see
***

Many customers experience similar frustations. Please see comments at their facebook pages. Bad delivery shipments. Missing shipments. No responses...

Ordered hand sanitizer for our essential ees on 3/10. The product was issued a tracki#r and was "shipped" 3/31. We have not rec. and no response.
We ordered hand sanitizer on 3/10. WE paid for expedited shipping. We received a notice it shipped on 3/31. There was a UPS shipping number issued; however, UPS does not show a pickup order and there is no tracking number. We have sent numerous emails with not response. We depended on this shipment to protect our employees. We now have 3 employees with coronavirus. I believe this is a scam. How can you not answer your phone or return email. Their email notice indicates to email them; however, they don't respond. We were charged close to $600 for this shipment. We are a small company and can't afford this.

Fake, rip off, false claim to have "in-stock" and "ships within 48 hours of purchase".
I placed and order on 4/12/20 for a 6-pack hand sanitizer, order # XXXXXXXXXX. Their website mentions "in-stock" and "ships within 48 hours of purchase". They created a shipping label with tracking info *** and emailed me the next day. But my order never shipped. The tracking info is stuck at "Label Created". They charged my credit card already, even before shipping my order. This company is a rip-off. They are abusing people in need of hand sanitizers during this terrible covid-19 situation. They don't answer the phone calls, it goes it an automated recording. They don't reply back to my emails.

I bought their hand sanitizers because they were advertising it everywhere.
I bought their hand sanitizers because of this covid19 and also because they were advertising it everywhere. I ordered about a month ago and they still haven't shipped it yet and they aren't even replying my emails anymore. Their hand sanitizers are overpriced because they're trying to take advantage of this pandemic. My order number is XXXXXXXXXX, I just want my money back now and I want them to stop deceiving customers during the pandemic. How can you take advantage of something as serious as this

They're advertising hand sanitizer for sale that will ship within 48 hours & aren't fulfilling. They're overcharging for this vital item & not respond
This company was advertising that they ship hand sanitizer within 48 hours. They're significantly overcharging, at $59.99 a gallon. I decided to pay the excess cost because of the fast shipping and them saying they had it in stock, when most places don't. I placed my order on April 9th (order XXXXXXXXXX). On April 10th I got an email saying the order had shipped. It's now April 14th and the tracking status still says only that they've prepared a label and haven't even given anything to UPS to ship yet. I see on their Facebook website where people are having this experience left and right, with some people placing their order even earlier than mine, and still tracking only showing that a label was generated. They're clearly generating the label just to be able to claim that they've shipped the item, when they clearly haven't. So they're price gouging, which people are falling for, myself included, because they indicate you'll get the hand sanitizer soon, but then they aren't shipping anything out. Please investigate this company that is clearly taking advantage of people during the COVID-19 crisis. I tried emailing them on April 13th, telling them that I thought they're being duplicitous, and I've gotten no reply. I've tried calling their phone number and you can't reach a live person.

I want my money refunded. I did challenge the charge with paypal, which is how I paid, but they say it'll take 30 days to reach a resolution. Even if I get a refund from paypal, I still think this company needs to be sanctioned in some way, for their price gouging and horrible business practices.

Ordered hand sanitizer that hasn't been received. They won't answer calls or emails.
I have been trying to call about our hand sanatizer order # XXXXXXXXXX placed 7 days ago April 7th, when it told us it would ship in 48 hours in the US. Their customer service line is just a recording saying to email them. I have emailed them multiple times with no response. All we did was order 2 bottles(Gallons) for our Senior Center in Bandera County in which we really need. These people are really trying to scam senior citizens? Sad. Zero customer service. I received an email confirmation of a shipping label created April 7th. Our credit card was billed the same day, but now I can't get a response out of them. Tracking number says it has not reached the UPS facility.

Never got the product, request for a refund for multiple times via email and FB message and never heard back.
Order was processed through company website at *** sometime in March. I got an email that it was shipped but when I clicked to view tracking it said the product was returned to the seller. I tried calling the number but it did not pick up. I emailed the customer service multiple times to request a full refund and never heard back. I also left a FB messages but never heard back except for the automated response. Order# XXXXXXXXXX. Amount $194.98.