ArtNaturals Reviews (%countItem)
ArtNaturals Rating
Address: 16325 S Avalon Blvd, Gardena, California, United States, 90248-2909
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I have been billed for an item that has never shipped or been received.
I received a shipping notice for an item I ordered on 4/11/20 with a tracking number. The carrier UPS shows only that the label was created for shipment but that the item has never been dropped off for shipment. I have been billed for the item. I have tried to call, email and contact through PayPal but there has been no response from the company. Their on-line site and my receipt states that all orders will be shipped within 48 hours. I have issues with not only the delivery but also the companies advertising, billing, customer service, and sales practices!
I would immediately like a refund or the product I paid for!
Only after I contacted Revdex.com did I receive a response from the company about my order on 5/6/20. I have finally received my order today on 5/8/20.
Thank you.
I place a order on 4/13/20 for a gallon of hand sanitizer. The money was taken out of my account ,receive a order number and shipping information.
On April 13,2020 I place a order for a gallon hand sanitizer 59.99 charged 65.69 with tax to my credit card. Order number #*** and tracking #***. I have made many calls only to receive voicemail sent several emails no response .Today 4/22 I am still receiving a status of waiting for UPS to pick up package .
I would like a full refund and have this company place on notice for fraudulent practices.
Hello ***,
Please receive our most sincere apologies for the delay on delivering your package, we totally understand the stress that a lot of our customers are going through with the current health situation and hope that you and your loved ones remain healthy.
The reason of the delay is due to the high demand for our Hand Sanitizer product but we assure you that our team is working around the clock to resolve each and every question or concern as soon as possible for all our valued customers.
Please be advised that the full refund has been processed as you requested and it should be reflected in your bank statement in the next 3 to 5 days.
Again, we really apologize for any inconvenience this may have caused.
(The consumer indicated he/she ACCEPTED the response from the business.)
Company acknowledged my concern and address it. Thank you Revdex.com for your help in resolving this matter
Partial order was shipped, when shipping confirmation said whole order was sent. No response from company.
Order #XXXXXXXXXX. Order date - 04-04. Ship date - 04-09. I ordered a 4pk hand sanitizer for $39.98 and a face mask for $3.99. Website advertised free shipping if you spend more than $40. Everything was put on my debit card. On 04-09 I received shipping notification that the entire order was being shipped. Order arrived on 04-22. The face mask came. Nothing else. UPS label reads 1 of 1 so there were never two packages even though the shipping confirmation lists both items. When I called the company there is a recorded message saying how busy they are and they can no longer accept calls.There is no opportunity to leave a message. The phone disconnects. I have emailed the company multiple times and have never received a response.
I am looking for a refund of $38.98 to my debit card for the hand sanitizer that I ordered and have never received.
Hi ***,
We are very sorry to hear that you did not receive your order complete, we totally understand the stress that a lot of our customers are going through with the current health situation and hope that you and your loved ones remain healthy.
The reason of the delay is due to the high demand for our Hand Sanitizer product,we assure that our team is working around the clock to resolve each and every question or concern as soon as possible for all our valued customers.
Checking your order number I see that as you requested, the refund for the amount of $38.98 has been already made since May 6th, however, please let us know if we can assist you in anything you need.
Again, We really apologize for any inconvenience this may have caused.
(The consumer indicated he/she ACCEPTED the response from the business.)
Everything was resolved to my satisfaction.
On 4/7/2020, placed order;credit card charged and no product received.
On April 7, placed order for one gallon of hand sanitizer. Credit card was charged immediately i/a/o $59.99. To date, have been unable to contact company - phone calls won't go through and when I try and check status of my order, it gives the message "no order placed". When I placed the order, they gave me an order number - ***. With the confirmation of my "purchase", it states "you will receive an order confirmation email with details of your order, and when it ships, you will get a link to track its progress." To date, nothing.
I would like to be reimbursed and cancel the order, but can't reach anyone. By far, the worst experience I've had ordering from any company. I wouldn't recommend this company to anyone!
Refund of credit card charge of $59.99.
Hello ***,
We are very sorry to hear that you have not received your package, we totally understand the stress that a lot of our customers are going through with the current health situation and hope that you and your loved ones remain healthy.
The reason of the delay is due to the high demand for our Hand Sanitizer product but we assure you that our team is working around the clock to resolve each and every question or concern as soon as possible for all our valued customers.
Please be advised that the full refund has been processed as you requested and it should be reflected in your bank statement in the next 3 to 5 days.
Again, we really apologize for any inconvenience this may have caused.
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response from the business provided our Visa credit card is credited for the amount charged. Until then, I don't fully accept their response.
Thank you.
Ordered 2 gallons on hand sanitizer gel because it was shown in stock. Items were never shipped in stated time although they billed my credit card.
On 4/14 I order 2 -1 gallon bottles of hand sanitizer gel (SKU ***) for $59.99 in 2 separate transactions. The website showed it was "in stock" and would ship within 5 days. The order numbers were *** and ***. On 4/15 2 UPS labels were generated and emailed to me. The tracking numbers were *** and ***. I was so excited to find this product. On 4/16 my credit card was charged for each transactions. I waited a few days and noticed there was no movement on the tracking number. Nothing ever shipped, but rather tracking numbers created so they could charge my card. On 4/20, I tried calling their 800 number which only had a message saying they were busy and things would ship once you got a tracking number. That was a lie. The message then hung up. On that day I sent an email to their customer service. I didnt hear anything back on 4/21 or 4/22 so I tried calling again on to the same end. This appears to be nothing more than a scam.
Please remove the charges for $59.99 each for the 2 bottles.
Hello,
Thank you for contacting us, we are really glad to inform you that we have processed your full refund in the two orders you placed.
Please allow 7-10 business days for it to reflect on your original payment method.
We sincerely apologize for the inconvenience this may have caused.
We wish you and your loved ones the best in these trying times.
Please be extra safe and let us know if we can be of any further assistance.
Regards,
Art Naturals Customer Service Team
(The consumer indicated he/she ACCEPTED the response from the business.)
Their response is satisfactory.
Do not order from this company. They advertise that they have hand sanitizer in stock, collect your money, print up a shipping label, then never ship. I tried calling and they don't answer the phones. I emailed and they claimed that the product was delivered. How could that be when they never gave it to the shipping carrier. They are either the worst run company or a complete scam. I'd like to give 0 stars but that was not an option.
Dear Andrea:
Due to the high demand for our Hand Sanitizer product, we are experiencing a back log in our Orders as well as our response time to customer service calls and emails.
As you can see in your tracking number, your order has arrived at the carrier. Please be aware that the moment your package leaves our warehouse, the carrier is 100% responsible of delivering the package safely to your home, please contact us to proceed your full refund.
We sincerely apologize for the inconvenience this may have caused.
We wish you and your loved ones the best in these trying times.
Please be extra safe and let us know if we can be of any further assistance.
Regards,
Art Naturals Customer Team
My order was sent to the wrong location. I sent an email on april 9th . No response from the company. All I need is a pre paid label to ship items
Shipped to incorrect address
I just need a pre paid label so I can ship or have them ship another order to the correct address
Hello ***,
Please receive our most sincere apologies for not being able to change the shipping address on order ***, we totally understand the stress that a lot of our customers are going through with the current health situation and hope that you and your loved ones remain healthy.
The reason of the delay is due to the high demand for our Hand Sanitizer product but we assure you that our team is working around the clock to resolve each and every question or concern as soon as possible for all our valued customers.
Please be advised that since the product shows delivered and the address can not be changed at this point, we have processed full refund which should be reflected in your bank statement in the next 3 to 5 days. We invite you to order the product again with the shipping address you need.
Again, We really apologize for any inconvenience this may have caused.
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes. I appreciate the apology and refund. Thank you.
Hello ***.
we hope that you´re doing it great during this crisis because of the pandemic.
By the way we´re really glad to inform you that your refund was successfully done by our company, please check your account to see if the money is reflect it, and let us know for further assistance.
It is a pleasure to us, help you as a customer, your wellness is our responsability, please forgive us for the inconvenient that our company may cause to you and your family.
Please be extra safe.
Best regards
(The consumer indicated he/she DID NOT accept the response from the business.)
I never received a refund from this company. They have a pic from their company that a refund was processed (my account information was not there). I checked my account and no refund. If you check, this company has blatantly lied about refunding consumers. I need proof from the company of the card number they are placing my refund.
"Hello ***
We are pleased to inform you that your full refunded was done
Please contact your bank to see reflect your credit back on your card.
Feel free to reach out if we can be of further assistance.
Kind Regards,
Art Naturals Customer Service Team
"
(The consumer indicated he/she ACCEPTED the response from the business.)
I received a refund
I purchased a 2pk of hand sanitizer on march X XXXX. I paid 19.00 plus shipping and Never received it
Order #XXXXXXXXXX
Ordered March 9th, 2020
Unscented hand sanitizer 2pk. 19.00 sku: *** Never re received and was paid for. They will not respond to my many emails
I want my money back obviously. I paid for something I never received. I want a response
They have refunded my money finally thank you
Their website says artnaturals.com, but they are also known as Virgin Scent Inc.
Their website says artnaturals.com, but they are also known as Virgin Scent Inc. I bought hand sanitizer from them on April 11, 2020 and it said on their website it would be shipped in the USA in 48 hours. These people people will not respond to numerous emails or phone calls. Avoid them. DO NOT BUY from them. They are a SCAM. *** I want a refund NOW ***. I want money refunded. Where's my MONEY? !!!!!!!
I want 100% of my money back NOW !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Hi ***,
we´re really happy to inform you that your full refund was already processed and we contacted you directly.
We sincerely apologize for the inconvenience this may have caused.
We wish you and your loved ones the best in these trying times.
Please be extra safe and let us know if we can be of any further assistance.
Regards,
Art Naturals Customer Service Team
I want to return the items purchased and receive a refund. They will not respond to my emails or answer their phone.
Due the lack of hand sanitizers to buy anywhere during the Covid19 pandemic and I am a health care provider, I made a purchase of 4 hand sanitizers and a $5.00 gift card on April 2nd 2020 from Art Naturals. I paid $9.98 each for an 8 oz bottle with my bill totaling $43.98. I was desperate to protect myself and my client, (he doesn't have any at his house and he is a quadriplegic) The sanitizer did arrive but there was no receipt or return label inside the box and the return address said Virgin Scent, Inc. Fortunately I had found some 8 oz sanitizer at my local Dollar Tree and bought 4 for $4.00 so I no longer needed the Art Natural ones I purchased. Their website states that the return policy is 30 days and satisfaction is guaranteed. I called the number over several days and only received a recorded statement saying there was an influx of calls and to email them. I have since emailed them 3 times and have had no response whatsoever. I called my bank and they said I needed to contact the company or the Revdex.com to help me send the items back for a refund. I am worried now that the 30 day return window will pass and they will deny me a refund. Also, I had been to Walmart yesterday and to my shock, they had the exact same product in the exact same size for $4.00!! I had been charged $9.98 for each one and I believe I have been taken advantage of and they price gauged the products I bought directly from them!! I am so distressed and upset that they charged me so much more! Please help me return these items and get a full refund. I have since seen reviews on this company and realized that I have been taken advantage of and they are not an honest company. My order number is: XXXXXXXXXX.
I have other photos to prove that Walmart is selling the same product on their website for $4.00 but I can't get it to upload. I am not terribly good with the computer. I emailed them on April 9th, 14th, and 20th, 2020.
Hi ***,
Please receive our most sincere apologies for not delivering the returning process instructions within the product, we totally understand the stress that a lot of our customers are going through with the current health situation and hope that you and your loved ones remain healthy.
The reason of the delay on the response is due to the high demand for our Hand Sanitizer product but we assure you that our team is working around the clock to resolve each and every question or concern as soon as possible for all our valued customers.
Please be advised that the full refund has been processed as you requested and it should be reflected in your bank statement in the next 3 to 5 days.
Regarding the price difference, we completely understand your concerns as unfortunately there have been unethical businesses who have increased prices beyond reason but we assure you that ArtNaturals strives to create high-quality products at the best price possible and something that affects the price is the high demand of hand sanitizers and various disinfectant products, therefore, the costs of raw materials used in their manufacturing have significantly increase or decrease in the marketplace.
Again, We really apologize for any inconvenience this may have caused.
I ordered 2 bottles of hand sanitizer March, 2020, one had leaked. I was told I would get replacement, didn't get it. Told I'd get refund, but didn't
I ordered 2 bottles of hand sanitizer in March 2020. When they arrived, one had leaked in the thin envelope they arrived in. I contacted them on Facebook, someone said I would get a replacement. I didn't get it. I emailed them a few times. Last time I tried email came back undeliverable. Finally weeks later someone emailed me on April 9 saying I would get a refund within 7 to 10 business days for $25.97, I never got it. Order no. XXXXXXXXXX. I also got a credit memo same day saying I would get a refund. Credit memo #XXXXXXXXX. I would like a refund from this company. So many others have complained about them on Facebook.
Refund of $25.97
Hi ***
Please receive our most sincere apologies for the delay on delivering your package, we totally understand the stress that a lot of our customers are going through with the current health situation and hope that you and your loved ones remain healthy.
The reason of the delay is due to the high demand for our Hand Sanitizer product but we assure you that our team is working around the clock to resolve each and every question or concern as soon as possible for all our valued customers.
As you stated, the refund has been processed on our end since April 9th and we are really sorry to hear that you have not received your product, we will escalate the case intermediately and investigate what happened to make sure you get your money back, moreover, we would also advise to contact your local bank to see if there is any transitory deposit from our side to your bank account.
Again, We really apologize for any inconvenience this may have caused.
(The consumer indicated he/she DID NOT accept the response from the business.)
I verified with my bank that I have NOT received my refund of $25.97. On Facebook so many others have complained about this company and at least one told me same thing happened to her - she was told she would get a refund but didn't.
Please give me my refund of $25.97. This is going on too long.
Hello ***
we hope that you´re doing it great during this crisis because of the pandemic.
By the way we´re really glad to inform you that your refund was successfully done by our company, please check your acount to see if the money is reflect it, and let us know for further assistance.
It is a pleasure to us, help you as a customer, your wellness is our responsability, please forgive us for the inconvenient that our company may cause to you and your family.
Please be extra safe.
Best regards
Approximately 60 US dollars in product received damaged. Multiple attempts to reach customer service, no reply by company. Unable to use product.
Order placed April 3, 2020. Order number XXXXXXXXXX. Total of order $54.98 played via Bank of America debit card. Item purchased: 6 8oz hand sanitizers. Product recieved on April 14, 2020. Product damaged, sanitizer opened and emptied all over packaging. Unable to use. Customer service number not taking calls at this time, 3 emails sent to *** including photos of damaged product. Still no contact from company.
I am seeking replacement of product and I ordered it out of need. If I cannot receive replacement I am seeking reimbursement.
Hi ***,
Please receive our most sincere apologies for the incomplete order you received, we totally understand the stress that a lot of our customers are going through with the current health situation and hope that you and your loved ones remain healthy.
The reason of the delay on our response is due to the high demand for our Hand Sanitizer product but we assure you that our team is working around the clock to resolve each and every question or concern as soon as possible for all our valued customers.
Please be advised that we have created a replacement order and the same has been escalated in order to be prioritized, we also have processed a full refund that should be reflected on your bank statement on the next 3 to 5 days, hoping that this can compensate the inconvenience that this might have caused you.
Please let us if you need anything else.
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for acknowledging this mishap, the attention to the matter is appreciated and I feel it is an appropriate response.
I entered my address and their automatic system entered the wrong house #. Tried to contact and no response
I placed an order after being recommended from a co worker. This has to be the worst customer service ever! I ordered 8 bottles of hand sanitizer on 4/17/19. I made a small error in the order process. Tried to contact them, they state they are not receiving calls to send an email instead. I've sent 4 emails to get this resolved and never got a response including the day I ordered it. This is truly disgusting and disappointing. The order number is XXXXXXXXXX.
I would like them to contact the shipper and correct the address, or give me a refund
Hello ***,
Please receive our most sincere apologies for the delay on getting back to you, we totally understand the stress that a lot of our customers are going through with the current health situation and hope that you and your loved ones remain healthy.
The reason of the delay is due to the high demand for our Hand Sanitizer product but we assure you that our team is working around the clock to resolve each and every question or concern as soon as possible for all our valued customers.
Please be advised that the full refund has been processed as you requested and it should be reflected in your bank statement in the next 3 to 5 days.
Again, We really apologize for any inconvenience this may have caused.
Order placed, paid but never received.
March 13 2020 I ordered hand sanitizers on-line.
March 14 2020 my credit card was charged 25.96.
March 30 2020 I received notice from the shipper (UPS?) that the shipment was damaged and the company is notified
I notified company via email also of this damaged shipment and asked for a re-shipment or a refund. no response
April 8 2020 I sent another email regarding above. no response
Order # XXXXXXXXX
bank statement indicates: Virgin Scent DBA
Merchant XXXXXXXXXX, Ca.
Ref.# ***
Company has a message on their phone that they are not taking calls, asks for customers to email.
I have been willing to give them the benefit of the doubt...even a response would satisfy but zip....26 bucks will not break me but this is a windfall for them if they are doing this to many people and it isn't right.
I'm obtaining sanitizers from a local source; a refund would be great!
Hi ***,
We are very sorry to hear that your product was damaged along the way, we totally understand the stress that a lot of our customers are going through with the current health situation and hope that you and your loved ones remain healthy.
The reason of the delay on our response is due to the high demand for our Hand Sanitizer product but we assure you that our team is working around the clock to resolve each and every question or concern as soon as possible for all our valued customers.
Please be advised that the full refund has been processed as you requested and it should be reflected in your bank statement in the next 3 to 5 days.
Again, We really apologize for any inconvenience this may have caused.
(The consumer indicated he/she ACCEPTED the response from the business.)
I ordered hand sanitizer 4/9, listed as in stock. It shipped but never given to UPS. Reached out to CS twice for status update or refund. No response.
I placed an order for one gallon of hand sanitizer on 4/9/20 SKU ***. The item was listed as in stock and ready to ship within 48 hrs. Order confirmation #XXXXXXXXXX for the amount of $59.99 charged to my credit card. I received a shipping notification email on 4/10 giving me two numbers, shipment number XXXXXXXXX and UPS tracking number ***. The tracking number issued never registered any activity, it didn't appear that a prepared order was actually given to UPS for transport. I emailed Artnaturals customer service on both 4/16 and 4/17 asking for an update and stating I was submitting a complaint through Revdex.com. I have yet to receive a response.
I want a refund for the purchase or the product to be sent. I ordered this product for my parents, they are older and high risk. The purchase was important to me. Very disappointed and feel that I allowed myself to be scammed.
Hello ***,
Please receive our most sincere apologies for the delay on delivering your package, we totally understand the stress that a lot of our customers are going through with the current health situation and hope that you and your loved ones remain healthy.
The reason of the delay is due to the high demand for our Hand Sanitizer product but we assure you that our team is working around the clock to resolve each and every question or concern as soon as possible for all our valued customers.
Please be advised that the full refund has been processed as you requested and it should be reflected in your bank statement after 3 to 5 days.
I also took at look at your order and according to UPS tracking number ***, the product was delivered on 04/27/2020 at 12:04 P.M.
We hope you enjoy the product and again, we really apologize for any inconvenience this may have caused.
I ordered 3 packs of 2 bottles...a total of 6 bottles. I paid $59.94....
I ordered 3 packs of 2 bottles...a total of 6 bottles. I paid $59.94....I only received 3 bottles...I have emailed them numerous times and no response....I have called numerous times and they are not taking calls.....I have been ripped off....I can't even get hold of them to send these 3 bottles back and get a refund...I can't get no response from them...
I would like to get a refund and send the 3 I have from them
Hello ***.
we´re really happy to inform you that you refund request, was already processed, please allow 5 to 7 bussines days to see your money reflected in your account.
We sincerely apologize for the inconvenience this may have caused.
We wish you and your loved ones the best in these trying times.
Please be extra safe and let us know if we can be of any further assistance.
Regards
(The consumer indicated he/she ACCEPTED the response from the business.)
They emailed me Saturday the 9th and said they would refund the total amount...they haven't yet but I know it will take a few days....thank you so much
No product, no update but they charged me, no responses via phone or email
Order 4/X: XXXXXXXXXX, they have billed my credit card for $599.90, and they provided a tracking UPS # ***. I waited a week, and looked daily at the tracking history and it has not moved from a "label printed". I have attempted to call every day, and companies phone is not taking messages or active operator. I have emailed them 5 times with no response and the web site states they would respond next day. I checked my account by entering my account name and password and in "under orders" it states I have nothing on order. I wanted to cancel my order and you can not fill in this request, so I am left with NO Product; NO Response but they billed me with no ability to get refunded so I can purchase my product elsewhere. Their pricing on this hand sanitizer was also inflated but it is a need product. I just want to be updated or refunded so I can purchase elsewhere.
I would like a refund or an option of delivery date with option to cancel if not acceptable. There website shows shipping within 5 days in the United States.
Hello ***,
Please receive our most sincere apologies for the delay on delivering your package, we totally understand the stress that a lot of our customers are going through with the current health situation and hope that you and your loved ones remain healthy.
The reason of the delay is due to the high demand for our Hand Sanitizer product and we assure you that our team is working around the clock to resolve each and every question or concern as soon as possible for all our valued customers.
Checking your order, it says that the product was already delivered on 04/27/2020 at 10:59 A.M. according to UPS tracking number ***, we would like to inform as well that the case will be escalated and investigated further to make sure everything was received as expected.
We hope you enjoy the product and again, we really apologize for any inconvenience this may have caused.
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes, I did receive the final shipment over a course of 1 week. complete. Communication could of been better.
Company states on website they have hand sanitizer in stock. Placed an order and product was not shipped. Consumer charged.
Order # XXXXXXXXXX. Company states on website they have hand sanitizer in stock. Placed an order and product was not shipped. I was charged for product that was never shipped. Reached out 3 times via email and have not received a response. Website still states they have product in stock. False advertising.
Refund
Hi ***.
we hope that you´re doing it very well in this crisis.
In order with your request, we already processed your full refund, and we contact you directy via email.
We sincerely apologize for the inconvenience this may have caused.
We wish you and your loved ones the best in these trying times.
Please be extra safe and let us know if we can be of any further assistance.
Regards,
Art Naturals Customer Service Team
(The consumer indicated he/she ACCEPTED the response from the business.)
Refund processed
Where is my order? I would prefer a refund at this point!
I ordered some hand sanitizer before March 15, which according to the voicemail message that you hear when calling their customer service #, should have been shipped by now. I did receive a tracking # several weeks ago, but since then it has only shown "Label Created". I understand there is an extremely high demand for hand sanitizer right now, but I have ordered from many different websites including Amazon (which I noticed also sells Art Naturals hand sanitizer) and have had no issues receiving my packages in a timely manner. I have emailed the company asking for status update of my order, wanting to know if it was even shipped at all. I have been asking for a refund. No response. If the company reads this, I would just rather have a full refund please! At this point, I can get hand sanitizer somewhere else, without waiting over a month!
A full refund.
Hello ***,
Please receive our most sincere apologies for the delay on delivering your package, we totally understand the stress that a lot of our customers are going through with the current health situation and hope that you and your loved ones remain healthy.
The reason of the delay is due to the high demand for our Hand Sanitizer product but we assure you that our team is working around the clock to resolve each and every question or concern as soon as possible for all our valued customers.
Please be advised that the full refund has been processed and it should be reflected in your bank statement after 3 to 5 days.
I also took at look at your order and according to UPS tracking number ***, the product was delivered on 05/01/2020 at 2:07 P.M.
We hope you enjoy the product and again, we really apologize for any inconvenience this may have caused.
(The consumer indicated he/she ACCEPTED the response from the business.)
I was given a full refund and finally received my order.
Partial order rcvd. Unable to reach Artnaturals via 2 different ph numbers and/or 2 different emails. I want a refund for the 2 gallons not received
I placed my very first order with Artnaturals on 4/11/20 for 2 gallons and 4 bottles of the hand sanitizer.
On 4/19/20, only part of the order was delivered. I only received 1 package of the hand sanitizer bottles. I did not receive the 2 gallons that were included in the order. The UPS tracking number was ***.
I called UPS and they say package was delivered which only part was. I tried to call the phone number for Artnaturals on their website and it said they were too busy to talk to anyone and to email.
The UPS tracking number provided was ***.
The phone number I called was XXX-XXX-XXXX. I also sent 2 emails on 4/17/20 with no reply back per the email referenced on their website to ***
I do not see another tracking number on the order.
I requested a reply back via email or phone call with no reply received back. I want to be refunded for the purchase of the 2 gallons of hand sanitizer for the amount paid $119.98.
I also sent an email ***as listed as the merchant email on PayPal. I also tried calling XXX-XXX-XXXX as referenced on PayPal site and I was unable to leave a voicemail as the inbox was full.
I want a refund for the price paid for the 2 gallons I did not receive from the order in the amount of $119.98.
Hello, ***
Thank you for contacting us, we apologize for the delayed response.
Due to the high volume of orders, we have experienced a backlog in our shipment process and response time.
We have processed your full refund, and we contacted you directly via email, please keep the product and accept the full refund as a apology for all the issues that this order may cause.
Please allow 7-10 business days for it to reflect on your original payment method.
We sincerely apologize for the inconvenience this may have caused.
We wish you and your loved ones the best in these trying times.
Please be extra safe and let us know if we can be of any further assistance.
Regards,
Art Naturals Customer Service Team
(The consumer indicated he/she ACCEPTED the response from the business.)
Acknowledgment received and accepted from company