ArtNaturals

Immediately charged, item never shipped.
On 04/11, ordered 1 gallon of unscented hand sanitizer. The next day, my card was charged and I received an email stating my item has shipped with tracking number. Since, I have only seen 'label created' status on UPS website when looking up tracking detail. After 1 week, contacted UPS and was told no shipment was ever handed over to carrier. Shipper only printed a shipping label, but never shipped item on that tracking #. Attempted to contact seller via phone. Message states they are not taking phone calls at this time. Emailed twice as per recording instructions. No response still.

Falsely advertised hand sanitizer was in stock on April 12, during crisis. Won't really be in stock until May 30. I want my money back. This is fraud
Artnaturals.com advertised, and continues to advertise, having hand sanitizer in stock. This is clearly a lie. I ordered hand sanitizer from artnaturals.com on 4/11, I was told Via email, USA orders would ship within 48 hours. I was given a UPS tracking number on 4/13. The UPS website still says, twelve days later, that UPS has not received this package.

I sent several emails. I was stonewalled. I called the company's phone number. I got an outgoing message, saying they are not taking calls, and that orders placed before April 16, are scheduled to ship 5/30. That is fifty days after my order date, which was advertised as in stock, and promised to ship within 48 hours. Furthermore, on 4/13 told me my order had shipped via email. They even created a label with a tracking number, when they knew definitively they wouldn't have my order, for another forty-eight days. That was deceptive.

I was never charged tax or shipping, which raised a red flag.

At this point I believe artnaturals.com to be predatory. They are taking advantage of desperate consumers, during a global crisis. I am skeptical of their legitimacy.
I have filed a complaint with PayPal, in their online resolution center.

product ordered and I was told shipped. Nothing received. UPS has no record of the UPS tracking number that the company gave me
Purchased 4/14/20; told it shipped 4/15, UPS has no record of receiving the package even though the company gave me a UPS tracking number. I emailed the company several times, and no response. Called their phone number and received a message that March orders will be shipped by the end of March (they don't know we are in April?)

Product was ordered via

Credit card charged and we never received product.
Ordered soap and hand sanitizer and the company sent email with tracking information stating the order was delivered and it wasn't. Multiple attempts to reach the company not successful. Internet SATs it is a scam was unaware st time if ordering.

Victim of fraud in the purchase of a gallon of hand sanitizer in the midst of the COVID-19 global pandemic
On April 14, 2020, at 10:10am ET, Art Naturals ("the company") emailed me confirming my order (order #XXXXXXXXXX) of one gallon of hand sanitizer for a total of $59.99 (with free shipping). That same day, at 4:40pm ET, the company emailed me to notify me that my order had been shipped (shipment #XXXXXXXXX), and providing UPS tracking #1ZEYXXXXXXXXXXXXXX. The UPS website reflects that a shipping label was created at 7:36am (PT). As of April 24, 2020, no further activity has been shown for this tracking number. No shipment has been received from the company.
On April 23, 2020, at 11:59pm ET, customer-complainant emailed the company at ***, inquiring on the status of the shipment of the order. No response has been received. Customer-complainant then proceeded to look up the business in the Revdex.com and found the details of the ongoing investigation, as well as customer reviews, aligned with the facts of her own case. She is now adding her voice to that of other defrauded customers, and demanding that this business be brought to justice by the respective authorities.

My order no activity have a tracking number since April 15 and no way to contact Art Naturals.
On April 14th I ordered a gallon of hand sanitizer on April 15th I received an email with a tracking number. It stated that it was complete when I go and check there is no activity since April 15 when label was created for UPS to pickup. I have tried and to avail contact Art Naturals by email twice and called many times a number that a voicemail dating back to March takikng about March orders. We are in April why is their voice mail message to customers from March. They have yet to repsindto my emails and I obviously can't talk anyone becaue there is no one to talk too. They charged my credit card the same day and I have not yet to receive a product I have not yet to see activity in the tracking website for UPS and I have yet to receive responded back in an email. I want my product or credit it back to my credit card. This is such bad customer service in a time when someone like me who has an incurable auto immune disease needs protection and needs to protect my family. We are going through something that no one was prepared for. But to have company's take our money and not provide the product and great customer service that's is disgrace. I would like this matter taken cared of.

I ordered 8 bottles of hand sanitizers for my surgery center to keep my patients and my nurses safe during the COVID pandemic and never received it
3201947618 order number, ordered March 17 2020, it is stated on my order slip that the product would ship 3/31/2020. I have called, the phone doesnt work. I have emailed multiple times, no answers. I have asked for a refund, no response. There is no way to check your order online. I ordered these 8 bottles of hand sanitizer for my surgery center to keep my patients and nurses safe during this pandemic.

I ordered 134.98 worth of product that NEVER SHIPPED. I cannot get in touch with ANYONE and I am in need of a refund. They are dishonest and fraudule
I went onto the ArtNaturals website and order $134.98 worth of hand sanitizers. they were labeled IN STOCK. I quickly received a shipping notice that my product had been "prepped for shipment." The order date was March 31,2020. It is April 24th and my product is still labeled "Ready for Shipment" when I enter the tracking #.

Cannot make contact with ArtNaturals although they still advertise INSTOCK and are actively taking orders.

I order 8 pack of unsent sanitizer on March 17th and the money were taking on the same date. As of today April 24th, 2020 I have not received nothing.
I order 8 pack of unsent sanitizer on March 17th and the money were taking on the same date. As of today April 24th, 2020 I have not received anything. I have called and I no one picks up the phone, I have send multiply emails w/ no success. I looked at their website they are still selling these product on their website, but they are not delivering anything. I looked on FB to see if they are advertising, sure enough they are posting and replying on the FB page. I reach out again to see if a life rep would reply and its a automatic system reply. I have been left w/ a FedEx label tracking number that it's says " It's on it way to FedEx" since March 17. So basically I paid *** FedEx label and nothing for a month and half. These website should be taking down, because many people are complaining in FB that have not gotten their deliveries. Please help to take this business down. I am also reaching out to my Bank to file a fraud charge for this company.

Did not send complete order
I ordered six 8 ounce bottles for $54.98. Only four bottles came in the order. Can't get anyone on the phone. Only answer I got was an automatic one from a computer. I spent a bunch of money on this product on to receive a little over half of it.

On March 22,2020 I placed an order for 128 (8 0z) bottles of hand sanitizer for $749.97. Received 64 bottles. Won't respond to email or phone calls.
On March 22,2020 @ 9:10am I placed an online order for 128 (8 oz) bottles of hand sanitizer for $749.97. The credit card was instantly charged. On 4/17 I received 64 bottles. Half of the order. They will not accept phone calls. I have sent 4 emails with no response. Order #

Worst company ever! No way to reach them, no reply to email. I was charged for my purchase and never received the product (4 bottles of hand sanitizer) even though I received an email stating that the product had been shipped. The UPS tracking number indicates that a label was created but no shipment made.So it looks like they created the label to get a tracking number to include in the email stating that the product had shipped.BIG SCAM, Will be disputing this charge with my credit card company. BTW, there should be NO STARS for this company but I had to give them a star in order to submit this review.

Placed order on 4/18. Got email that it shipped 4/20. Tracking info indicates not yet received by UPS as of 4/29. Credit card invoiced. Will dispute with credit card company.

Artnaturals could improve their service by closing their doors and quit taking advantage of people!! They are frauds! So apparently they don't answer their phones and also do not respond to Facebook messages or emails. I understand they are busy, but so far they have lied and misrepresented their delivery dates multiple times and have not responded to my MULTIPLE email inquiries to provide me a refund or provide updated information about when I will receive my hand sanitizer. The tracking number says my shipment should have arrived on 4/23/20. It has not even left the facility! This is NOT acceptable business practices. Had I known this was not going be delivered as stated, I would NEVER have ordered it from this company. Their customer service or lack thereof is awful!!! There are no words to describe it!

With the pandemic scare, hand sanitizer was scarce.
Was charged over 25 dollars for 2 tiny trial size bottles that were shipped from China and leaking
Items were not as described and were half empty from leaking.
Wont ever get scammed again especially by a company that preys on elderly with a major pandemic occurring.
Request my money refunded promptly.

I did not receive products that were paid for.
Name of the product or service involved.
Hydrosol Duo Set and Tanji Fragrance Mist.

The dollar amount in dispute.
$25 + applicable taxes and fees

The date of the transaction.
April 8, 2020 5:24:29 PM PDT

Was the product or service advertised? If so, indicate where and on what date?
The product has been advertised on social media, email ads, and on the https://artnaturals.com/ website. Most of the advertising noted was the week of 4/1/2020.

Was a contract signed?
No contract was signed. However, as a customer, I made a payment and products were not received. My ORDER NUMBER : #XXXXXXXXXX

Identify your attempts to resolve the issue(s) with the company, corporation, or organization.
Fri 4/17/2020 attempted to reach by phone and only received a recording.
Fri 4/17/2020 11:56 AM emailed
Mon 4/20/2020 attempted to reach by phone and only received a recording.
I sent messages to them by FB, FB messenger, and Instagram with no response
Apr 20, 2020, 2:04 PM
Tue 4/21/2020 4:36 PM emailed
Have you contacted another agency for assistance? If so, what agency?
I will be submitting a complain to ***
Have you contacted an attorney? If so, what is the attorney's name, address, and phone number? No
Is court action pending? No
Have you lost a lawsuit in this matter? No
Briefly describe the resolution you are seeking.
I would like to receive a refund of $25 + applicable taxes and fees for products not received.

Their website doesn't indicate they are having shipping delays as most companies are notifying customers prior to purchase due to COVID. Their website continues to indicate they will respond to emails within 1 business day, I have not received any responses from my attempted to contact. During the time of purchase, their website did not indicate out of stock and I never received any notification that products were out and they would ship when available. So, at this time, I have no products and I am out of money. My account hasn't been refunded and it was requested, via email.

Thank you for your time and consideration

Ordered product then was alerted to price gouging and scam issues by family. IMMEDIATELY cancelled order- no refund/response after several attempts
I ordered hand sanitizer from this company. Upon placing order I was alerted by family that this company was a scam and had several complaints about it heir product/service. I immediately cancelled the order immediately after it was placed. Website said to call, email or chat. No live chat available. No ability to place a
Call to company -
Recording says they cannot take any calls and to email.
I placed several emails. No response, phone calls don't allow option to leave message. I contacted this company almost instantly to cancel the order - no order was processed, shipping not processed but I can't get a response from this company for my refund of almost $88! I'm a senior and on a fixed income and after reading a large amount of consumer complaints having the same issues I am experiencing, makes me worry I won't be able to recoup my money.

I can't return the $60 hand sanitizers I ordered on company website. Art Naturals doesn't answer phone, email isn't valid & no return ship included.
4/1/20 couldn't contact art naturals on *** email provided on company website

Ordered 6 things only arrived 1 in a 7 weeks period of time.
Ordered 4 hand sanitizers and shampoo/conditioner duo (total of 6) in March 11, 2020 via Paypal. I waited until April 17 and only received a conditioner. The website promised to send the hand sanitizers by March 25, but until today April 23, only 1 out of 6 arrived - one conditioner. Tried to call, but the customer service call said they are not available and hang up. Tried to email them, but no response, or their mailbox is full. Order number is ***. Shipment number for the only 1 conditioner is ***.

It's a scam. I paid money. I did not receive the product. There is no way to contact them.
I'm sure it's become clear by now. This is a scam. I majored in business. I should have know. I was just like everyone else, I was just trying to do what the government said to do. Keep my hands clean. This company has apparently decided to take advantage of the situation. What a shame.