ArtNaturals

I purchased 2 bottles of what is supposed to be hand sanitizer during the corona virus pandemic for $25. They smell like kerosene.
I would like a refund of my purchase price

Did not receive my order of hand sanitizer after numerous attempts by email and phone. Requested my $ 59.99 back. Have never got a response.
Ordered 1 gallon of hand sanitizer on April 4th with the assumption it was being shipped in 48 hrs. My credit card was charged $59.99 on April 6th. I was sent a tracking number but doesn't work. Attempted numerous emails with no response. Called by phone and could not leave message.

I ordered hand sanitizer but never received it. They charged my card. Cannot get a hold of anyone. Order# is XXXXXXXXXX. Total charge = $45.15
I ordered hand sanitizer due to Corvid-19 pandemic, but never received the item. My credit card was charged on the same day of my order - April 1, 2020. I received a confirmation email, but nothing after that. I tried calling, but cannot get a hold of anyone. Their main line is an outdated recording. I emailed them over a dozen times and finally got a shipping email on April 8, 2020 with UPS tracking# *** that indicates a shipping label was created on April 2, but the item was never given to UPS for shipping. Now I am stuck with a charge on my card, no product, and no way of contacting anyone at this company. A search online, as well as Revdex.com's own database, shows numerous complaints about this company. Also, their website currently advertises that hand sanitizers are in stock and ready to ship, but yet their are numerous people in deal forums and social media like facebook (please check this company's facebook for additional complaints) about people not receiving their orders from as far back as March. Also, they are price gouging because the same identical product sells at major retailers like Target, Walmart, and Samsclub for less than $4 but yet they are selling it for over 2X that due to the Corvid-19 pandemic. I think it's a shame that this company is taking advantage of desperate people looking for a way to protect themselves and their family. Please help.

I placed an order for sanitizer with this company they charged my debit card and they created a label but my item hasn't been shipped since the 9th
I have emailed them and no response back. They said shipments will be out with 48 hours.

Order was placed online on 4/12/2020. Site says product will ship in 48 hours to US locations. They do not answer their phone or respond to email.
Order was placed online on 4/12/2020. Site says product will ship in 48 hours to US locations. On the 13th, I received an email saying the product had shipped and a tracking number. Here we are on the 17th and the tracking number still only shows that the shipping label has been created They do not answer their phone and you get a recording from back in March. The site also says that if you send them an email, they will respond within one business day, but 3 days later no responce to my email. order number *** and tracking number is

I placed an order on April 7th and have sent multiple emails asking for the order to be cancelled and issue a refund. No answer.
*** Order #

I ordered hand sanitizer and never received the product even after multiple attempts to contact the company.
I ordered hand sanitizers on March 28. Order number
***. I received an email on march 30 that it was being shipped with a tracking number:***. I contacted them on
April 5th to ask where my package is since the status of the tracking says ready to deliver. They responded with a replacement order with the tracking below: *** (UPS). I contacted them on April 12th telling them that my replacement order never arrived but no answer. I called their company and it says that they are not receiving calls at this time. I had asked for a refund but no response. I would like a refund.

This company seems to be defrauding customers based on bait and switch advertising and advertising shipping it cant complete. My package never shipped
Order date

Apr 5, 2020

Order #

XXX-XXXXXXX-XXXXXXX

Order total

$86.10 (1 item)

Shipment details
Standard Shipping

Shipped
April 7th

Artnaturals Hand Sanitizer Gel Alcohol Based (1 Gallon x 128 Fl Oz /...$59.95
Qty: 1
Sold By: ArtNaturals US

Shipped with ONTRAC
Tracking ID: DXXXXXXXXXXXXXX
Tuesday, April 7
Package has shipped

The carrier shows it was never shipped. They advertised the items as in stock, continue to advertise them as in stock and are charging 25 dollars for expedited shipping that that is just fraudulent. I've emailed them from 2 different emails, contacted them via amazon several times, contacted them on Instagram and Facebook and have not received a response with the exception of the Instagram account which said the complaint would be forwarded. They are falsely advertising and charging for a product they do not have to sell.

I placed an order for $54.98 on March 18th. The product was returned to them by the carrier. I have not been refunded. No response from cust. serv.
I placed an order with this company for $54.98 on March 18th. I played through PayPal and received confirmation. The order # XXXXXXXXXX.

On March 22nd I received notification of shipment. The carrier, UPS returned the shipment to Art Naturals for unkown reasons on April 2and.

I have made multiple attempts by email and phone to inquire on a replacement or refund. I have received no response.

Did not receive product ordered
Order date 3/30/20 for 14-8oz bottles of hand sanitizer, aloe vera gel, shampoo. Order #XXXXXXXXXX for $185.93. Received tracking number *** on 4/7/20. Received a small box on 4/10/20 with only the two bottle of aloe vera gel enclosed. I called and received a message stating due to the high call volume they were not accepting calls (XXX-XXX-XXXX), then sent email as direct on the call to ***. Have not received a response yet, called everyday and emailed everyday since the 4/10/20. No response to email, same recorded message when I call. I want a REFUND of the items I NEVER received and have been patient, but I work as a critical infrastructure worker and really needed that hand sanitizer. If they would answer my email or give any response would be welcomed at this point.

Ordered a 1 gallon hand sanitizer for $59.99. Signed up for email for 20% off coupon. Order stated coupon applied successfully. Instead of chargin
Instead of charging 47.99, I was charged $59.99. Tried calling, no answer, vm full. Sent 3 emails, no response. Sent me UPS tracking #, but item was not sent.

I want my full refund of $59.99.

Please refer to all Amazon complaints regarding this business.

I placed order on 03/11/2020 at 9:43am. Order# XXXXXXXXXX through their website. Received an email 03/31 said it shipped, no order received
I placed order on 03/11/2020 at 9:43am. Order# XXXXXXXXXX, was through their website. Received notification on 03/31/2020, that it had shipped. Tracking number : ***- UPS. UPS said a label was created on 03/16, but the package was not received by them and did not ship. I was charged $43.98 for product I never received. This was for 4 bottles of 8 oz Hans sanitizer and 1 bottle of Tanji Fragrance Mist. I have emailed the company ***. I have sent four emails with no response. I have also called on several occasions their so called customer service line, ***. You can leave a message and the message says they do not have anyone to speak with. I requesting a full refund of my money back to my card. I feel this is a scam and taking people's money for goods that don't exist.

Order placed 4/6/2020. Website and email confirmation stated ships within 48 hours of purchase. Customer Service will not respond to email.
Order# XXXXXXXXXX placed on 04/06/2020 for 1 gallon of unscented hand sanitizer, SK# *** at $59.99 to ship to Iowa. The website had a red banner stating, Reminder Note: USA and Canada all orders ship within 48 hrs of purchase. This is also on my order confirmation email. I tried calling their number, but there is just a standard message addressing orders from March and and to email them with inquiries and then disconnects. I emailed them on 04/10/2020 inquiring since I had not received a shipment confirmation. I did not receive a response to the email but later received the shipment confirmation email. UPS tracking number, ***, has been showing label created on 04/07/2020 - 11:56 PM and that is it. I have emailed their customer service daily since 04/14/2020 and have not received a response. I have tried calling as well but the same message is played.

Order placed March 17. Shipped supposedly March 31. Status updated to delivered but I never received. No response to my three messages.
Order placed March 17 for hand sanitizer. Shipped supposedly March 31. Status updated to delivered but I never received. No response to my three messages.

I ordered on April 5, 2020, order #XXXXXXXXXX and am not able to contact their customer service.
I placed order #XXXXXXXXXX on April 5, 2020. The website says orders will be shipped within 2 days. I have sent numerous emails, Facebook messages and attempted to call with no response. I checked their Facebook page and there are hundreds of similar complaints online that are not responding to emails, messages, chats etc. I want my money refunded and this company reported as fraudulent.

Has not fulfilled order and has not replied to emails or has zero customer service available to talk to.
On 04/07/2020 I placed an order of 2-12 pack 8oz 1-4pack of 8oz and 7-1gallon of hand sanitizer total cost of $668.87. On 4/10/2020 I received an email with a UPS shipping confirmation***. When tracking it shows it has not left or been picked up from the facility and shows it only weighs 15lbs the 7 gallons should weigh about 58+lbs I have emailed them on 04/13/2020 04/15/15/2020 and again on 04/17/2020. No one answers the phone number provided as it is only an automated message that hangs up as soon as it is over we request a full refund.

I purchased *** of product from here on 4/9/2020. Website said product would ship in 24-48 hrs. Has not shipped, they won't answer calls or emails
I purchased *** worth of hand sanitizer from Art Naturals on 4/9/2020. Website stated orders ship in 24-48 hours. Product still has not shipped (4/17/2020). Art Naturals will not answer the phone number provided, will not return emails, and their live chat option does not work. There is no option to cancel my order and get a refund. There is no product that has been shipped to me, which is for a nursing home facility.

I have waited for a reply from them. Ordered product. Ups label created. They took my money. NO PRODUCT RECEIVED. No communication back from them
I purchased hand sanitizer two weeks ago. They took my money right away. Created a mailing label right away...and that's it. No product. No communication back from
Them. Just "dead air". I'm one of MANY who have been ripped off. Shame on them!

I ordered 2-1 gallon hand sanitizer refills from Art Naturals 04/09. Was told they shipped. They haven't
I ordered 2-1 gallon hand sanitizer refills from Art Naturals 04/09. Was told they shipped. They haven't. Order number is XXXXXXXXXX. I received an email the next day advising the items had shipped, and a UPS tracking number (***) was issued. This product has yet to leave The shipping point as of 04/17. I sent an email to them on 04/14 requesting why the shipment hadn't updated. I provided the order number, tracking number, as well as my home and work phone numbers for them to respond. They have not responded at all. I called their listed number, and reached a response saying they were extremely busy, and could not answer the call. They suggested that I email anything I needed to discuss, which I did. As of today, 04/17, my product still tracks as not being picked up by UPS, and no further information is available. This to me is terrible customer service, and further I believe that this company is taking advantage of this Covid-19 outbreak to either sell items they do not have, or just plain swindle people out of their hard earned money during a time of crises.

Crazy that a company can sell one of the most needed products during a viral pandemic and treat customers like this. You cant say on your website "Ships in 24 hours" knowing it will NOT for several weeks. All they have done is make a label within 24 hours. They have a voicemail talking about orders 5 weeks ago being shipped. Cant cancel an order (got a gallon of hand sanitizer from another company that has customer service). Horrible company.