Ashley Furniture Industries, Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We are very sorry to hear Mr, [redacted] has chosen not to
accept my response to his Revdex.com claim. My sincere apologies for the misspelling
of his name.
 
The HomeStore in [redacted] and [redacted]), ** are
owned by the same owner, Mr. [redacted]. Since each of the stores are
independently owned and operated, Ashley Furniture Industries, Inc. in Arcadia,
WI does not have access to each of their indivdual sales records nor are our
computers linked together. Therefore, Ashley Furniture Industries, Inc. is
unable to look into her concerns further. Which is why we refer her to contact
the [redacted] or [redacted] HomeStore Customer Care department at ###-###-####  for further assistance.
 
Sincerely,
 
Tammy K[redacted]
 
Consumer Affairs Representative
 
Ashley Furniture Industries, Inc.

The complaint is against Ashley.  They are the ones that produced the advertisement for this product which is what the problem is. Additionally,  Ashley customer service has an option to contact them when a consumer is having an issue with one of their retailers and they have yet to...

provide any customer service.The retailer sold a product they were given by Ashely with the advertisement provided by Ashley.

Hello,Thank you for contacting
Ashley Furniture Industries, Inc. We appreciate that you have notified us
regarding Ms. [redacted]’s concerns. We take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a timely
manner. Ms. [redacted]...

purchased furniture from an Ashley
Furniture HomeStore in [redacted]. Ashley Furniture HomeStores and authorized
dealers are independently owned and operated. All decisions are made by the
store that sold the product in question. I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the [redacted]
store, along with a request for them to investigate this matter further and
contact Ms. [redacted] to discuss her options. If you have additional questions or concerns,
please consider contacting the [redacted] HomeStore Customer Care department at ###-###-####.Sincerely,[redacted]
[redacted]Ashley
Furniture Industries, Inc.[redacted]

Hello,Thank you for contacting AshleyFurniture Industries, Inc. We appreciate that you have notified us regarding Mr.[redacted] has contacted the Revdex.com. We take these matters seriously and want toensure the proper steps are followed so a resolution can be reached in a timelymanner.Mr. [redacted] has submitted...

his information to Ashley FurnitureIndustries, Inc.  Inclose review of the information he provided, it was found that the store is nolonger able to assist him with his claim. It had been noted that he purchasedin May 2011, therefore his manufacturer’s warranty technically expired in May2012. Ashley Furniture Industries, Inc. technically does not have any type ofobligation to assist beyond the manufacturer’s warranty period. However, as anexception to the manufacturer’s warranty, we offered him some compensation for hisinconvenience of the product. It is correct that we offered him $200.00 to keepthe 51801 sectional with a signed Release & Agreement. We have taken intoconsideration the length of time the product has been within the home as wellas the factory base price. Mr. [redacted] would receive the compensation in theform of a check.Hesent a reply email stating the offer was “unfair”. At which time I sent him anemail offing a final offer of $300.00. We are currently awaiting his reply. If you have additional questions orconcerns, please do not hesitate to call me. My telephone number is###-###-####, ext. [redacted].Sincerely,[redacted]Ashley Furniture Industries, Inc.[redacted]

The store we purchased it from was [redacted]

Hello, Thank you for contacting Ashley
Furniture Industries, Inc. We appreciate that you have notified us regarding Ms.
[redacted]’s concerns. We take these matters seriously and want to ensure the
proper steps are followed so a resolution can be reached in a timely...

manner.
 
Please mail, e-mail or fax us the following information
for review:
 
*a complete legible copy of your original receipt
*the model number of the item(s) in question
*the serial number off each item
*a detailed description of the problem(s)
*photos if available (one of the entire unit and one or
two close ups)
*your name
*your address
*daytime phone number
 
Our fax number is: ###-###-####.
 
E-mail address is: [redacted]
 
 Our mailing
address is:
 
Ashley Furniture Corporate Office
[redacted]
[redacted]
[redacted]                                                
                                     
 Sincerely,
[redacted]
Ashley Furniture
Industries, Inc.
Consumer Affairs
Representative

Hello,
Thank you for contacting
Ashley Furniture Industries, Inc. We appreciate that you have notified us
regarding Ms. [redacted]’s concerns. We take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a timely
manner.
Ms....

[redacted] purchased
furniture from an Ashley Furniture HomeStore in [redacted]. Ashley
Furniture HomeStores and authorized dealers are independently owned and operated.
All decisions are made by the store that sold the product in question.
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the [redacted]
store, along with a request for them to investigate this matter further and
contact Ms. [redacted] to discuss her concerns.
 
 If you have additional questions or concerns,
please consider contact the [redacted] Customer Care department at ###-###-####.
 
Sincerely,
[redacted]
Ashley
Furniture Industries, Inc.
[redacted]

Hello,Thank you for contacting
Ashley Furniture Industries, Inc. We appreciate that you have notified us
regarding the [redacted]’s concerns. We take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a timely
manner.The [redacted]’s...

purchased
furniture from an Ashley Furniture HomeStore in [redacted]. Ashley Furniture
HomeStores and authorized dealers are independently owned and operated. All
decisions are made by the store that sold the product in question. I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the
[redacted] store, along with a request for them to investigate this matter further
and contact the [redacted]’s to discuss their options. If you have additional questions or concerns,
please consider contacting the [redacted] HomeStore Customer Care department at ###-###-####.Sincerely,[redacted]Ashley
Furniture Industries, Inc.Consumer
Affairs Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] When the technician was here, all 3 times, he NEVER once mentioned that it was NOT a manufacturer's defect.  In fact, he stated quite the opposite!! I told him the loveseat had MAYBE been sat in 2 or 3 times by a guest, because it's only me & my husband and we use the sofa.  He said he could certainly see that it was practically brand new, and it had to have come from the manufacturer in that condition.  He just wasn't interested in fixing it.  I knew that from the first time he was here. He kept commenting, "It's going to take me 3 to 4 hours to fix this with what they sent.  Contact whoever you spoke to and tell them to send you a whole new center console."  That's what he told me every time he came. The reason is because the defect was tucked underneath the padded piece of material in the center console of the loveseat.  But not anymore!!!  Because of the ALL the INCORRECT pieces that Heather Neberman continued to send, the technician continued to stretch the material trying to figure out how to make the repair.  Now the defect is most definitely noticeable!!  He also told me repeatedly to contact Heather, which I did via emails, that the ONLY way to repair the loveseat was to sent the entire center console.  She never responded to these emails.My warranty was in effect when I contacted Ashley.  They agreed to make the repair, and now the they are not honoring their agreement.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I am willing to resolve this issue if it a fair resolution. I can be reached at ###-###-####.
Regards,
 
[redacted]

Hello,
Thank you for contacting
Ashley Furniture Industries, Inc. We appreciate that you have notified us
regarding Ms. [redacted]’ concerns. We take these matters seriously and want to ensure
the proper steps are followed so a resolution can be reached in a timely
manner.
Ms....

[redacted] purchased
furniture from an Ashley Furniture HomeStore in [redacted]. Ashley Furniture
HomeStores and authorized dealers are independently owned and operated. All decisions
are made by the store that sold the product in question.
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the
Knoxville store, along with a request for them to investigate this matter
further and contact Ms. [redacted] to discuss her options.
 
 If you have additional questions or concerns,
please consider contacting the Knoxville HomeStore Customer Care department at
###-###-####.
Sincerely,
[redacted]
[redacted]
Ashley
Furniture Industries, Inc.
Consumer
Affairs Representative

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Refund was posted to my account today, 08/07/2015 
Regards,
[redacted]

Hello,
Thank you for contacting
Ashley Furniture Industries, Inc. We appreciate that you have notified us
regarding Mr. [redacted]’s concerns. We take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a...

timely
manner.
 Mr. [redacted] purchased furniture from an Ashley
Furniture HomeStore in [redacted]. Ashley Furniture HomeStores and authorized
dealers are independently owned and operated. All decisions are made by the
store that sold the product in question.
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the [redacted]
store, along with a request for them to investigate this matter further and
contact Mr. [redacted] to discuss his options.
 
 If you have additional questions or concerns,
please consider contact the [redacted] HomeStore Customer Care department at
###-###-#### or ###-###-####.
Sincerely,
[redacted]
Ashley
Furniture Industries, Inc.
Consumer
Affairs Representative

Hello,   Thank you for contacting [redacted] We appreciate that you have notified us regarding Ms. [redacted]’s concerns. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   Ms. [redacted]...

purchased furniture from the [redacted] website, www.[redacted].com.  All decisions are made by their customer care department.    I have taken the liberty of forwarding the information provided by the Revdex.com to the online customer care department, along with a request for them to investigate this matter further and contact Ms. [redacted] to discuss her options. If you have additional questions or concerns, please consider contacting the Customer Care department at ###-###-####.   Sincerely,   [redacted] Consumer Affairs Representative Tell us why here...

Hello,
Thank you for contacting
Ashley Furniture Industries, Inc. We appreciate that you have notified us
regarding the [redacted]’s concerns. We take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a...

timely
manner.
 The [redacted]’s purchased furniture from an
Ashley Furniture HomeStore in [redacted], **. Ashley Furniture HomeStores and
authorized dealers are independently owned and operated. All decisions are made
by the store that sold the product in question.
 
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the [redacted]
store, along with a request for them to investigate this matter further and
contact the [redacted]’s to discuss their options.
 
 If you have additional questions or concerns,
please consider contacting the [redacted] HomeStore Customer Care department at
###-###-####.
 
Sincerely,
[redacted]

Hello,
Thank you for contacting
Ashley Furniture Industries, Inc. We appreciate that you have notified us
regarding Mr. [redacted]’s concerns. We take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a...

timely
manner.
 Mr. [redacted] purchased furniture from an Ashley
Furniture HomeStore in [redacted]. Ashley Furniture HomeStores and
authorized dealers are independently owned and operated. All decisions are made
by the store that sold the product in question.
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the [redacted]
store, along with a request for them to investigate this matter further and
contact Mr. [redacted] to discuss his options.
 
 If you have additional questions or concerns,
please consider contacting the [redacted] HomeStore Customer Care department
at ###-###-#### or ###-###-####.
Sincerely,
[redacted]
Ashley
Furniture Industries, Inc.
Consumer
Affairs Representative

Hello,
Thank you for contacting
Ashley Furniture Industries, Inc. We appreciate that you have...

notified us
regarding Ms. [redacted]’s concerns. We take these matters seriously and want to ensure
the proper steps are followed so a resolution can be reached in a timely
manner.
Ms. [redacted] purchased
furniture from an Ashley Furniture HomeStore in [redacted]. Ashley Furniture
HomeStores and authorized dealers are independently owned and operated. All concerns
are to be reviewed by the store that sold the product in question.
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the
[redacted] store, along with a request for them to investigate this matter further
and contact Ms. [redacted] to discuss her options.
 
 If you have additional questions or concerns,
please consider contacting the [redacted] HomeStore Customer Care department at
###-###-#### or ###-###-####.
Sincerely,
[redacted]
Ashley
Furniture Industries, Inc.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.][redacted] HomeStore Customer Care department did not reply my email and enquires sent last week either. That's why I refuse to accept the response.
Regards,
[redacted]

Hello, We are very sorry to hear that Mr. [redacted] has chose not to accept our response to his claim. We do suggest that he contact the E-commerce department at ###-###-#### to further discuss his concerns. [redacted] Consumer Affairs RepresentativeAshley Furniture Industries, Inc.