Ashley Furniture Industries, Inc.

Hello,Thank you for bringing Mr. [redacted]'s concerns to our attention. I have been in contact with him via email and we have sent the necessary parts. He sent me a thank you email. This claim has been considered closed.Sincerely, Tammy K[redacted]Ashley Furniture Industries, Inc.

Hello,
Thank you for contacting
Ashley Furniture Industries, Inc. We appreciate that you have notified us
regarding Ms. [redacted]’s situation. We take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a timely
manner.
Ms....

[redacted] purchased
furniture from an Ashley Furniture HomeStore in [redacted]. Ashley Furniture
HomeStores and authorized dealers are independently owned and operated. All
warranty decisions are made by the store that sold the product in question. It
states in the warranty booklet Ms. [redacted] should have received with her
furniture, “If a problem should arise which you feel is covered by our Limited
Warranties, contact the Ashley Furniture Industries, Inc. authorized retailer
from whom you purchased your furniture.”
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the [redacted]
store, along with a request for them to investigate this matter further and
contact Ms. [redacted] to discuss her options.
 
 If you have additional questions or concerns,
please consider contacting the [redacted] Customer Care department at
###-###-####.
Sincerely,
[redacted]
Ashley
Furniture Industries, Inc.
Consumer
Affairs Representative

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

Hello,We are very sorry to hear Mr. [redacted] has chose to not accept our response to his Revdex.com claim. Since each of the stores are independently owned and operated, we do not have access to their individual sales records. Mr. [redacted] will need to contact the [redacted] HomeStore Customer Care department to further discuss his concerns. The proper phone number Mr. [redacted] will need to call is ###-###-####. Please consider this claim closed on behalf of Ashley Furniture Industries, Inc. in [redacted]. Sincerely, Tammy K[redacted]Ashley Furniture Industries, Inc.

Hello,We are very sorry to hear Ms. [redacted] has chosen not to
accept my response to her Revdex.com claim. All of Ms. [redacted]’s concerns have been sent to the
appropriate parties for further review. I have requested they have someone
contact her to further discuss her concerns.  Sincerely, [redacted]Ashley Furniture Industries, Inc.

Hello,   Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding the [redacted]’ concerns. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   The [redacted]...

purchased furniture from the Ashley Furniture’s website, www.ashleyfurniturehomestore.com.  All decisions are made by their customer care department.    I have taken the liberty of forwarding the information provided by the Revdex.com to the online customer care department, along with a request for them to investigate this matter further and contact the [redacted] to discuss their options.   If you have additional questions or concerns, please consider contacting the Customer Care department at ###-###-####.   Sincerely,   [redacted] Ashley Furniture Industries, Inc. Consumer Affairs Representative Tell us why here...

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Crestre [redacted]

Hello,
Thank you for contacting
Ashley Furniture Industries, Inc. We appreciate that you have notified us
regarding Mr. [redacted]’s concerns. We take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a timely
manner.
Mr....

[redacted] purchased
furniture from an Ashley Furniture HomeStore in [redacted]. Ashley
Furniture HomeStores and authorized dealers are independently owned and
operated. All decisions are made by the store that sold the product in
question.
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the [redacted]
store, along with a request for them to investigate this matter further and
contact Mr. [redacted] to discuss his options.
 
 If you have additional questions or concerns,
please consider contacting the [redacted] HomeStore Customer Care
department at ###-###-####.
Sincerely,
[redacted]
Ashley
Furniture Industries, Inc.
[redacted]

Hello,
Thank you
for contacting Ashley Furniture Industries, Inc. We appreciate that you have
notified us regarding Mr. [redacted]’s concerns. We take these matters seriously
and want to ensure the proper steps are followed so a resolution can be reached
in a timely manner.
Mr....

[redacted] purchased
furniture from an authorized Ashley dealer, [redacted]. Ashley
dealers are independently owned and operated and are responsible for processing
warranty claims at the retail level. It states in the Claim Procedure section
of the warranty booklet Mr. [redacted] should have received with his furniture,
“If a problem should arise which you feel is covered by our Limited Warranties,
contact the Ashley Furniture Industries, Inc. authorized retailer from whom you
purchased your furniture.”
I took the liberty of
forwarding the information provided by the Revdex.com to the Ashley Marketing
Specialist who works with the Exchanges. The Marketing Specialist will assist
store management with this claim and will instruct them to contact Mr. [redacted]
to discuss his options.
  
Sincerely,
[redacted]
Ashley
Furniture Industries, Inc.
Consumer
Affairs Representative

Hello,
Thank you
for contacting Ashley Furniture Industries, Inc. We appreciate that you have
notified us regarding Ms. [redacted]’s concerns. We take these matters seriously
and want to ensure the proper steps are followed so a resolution can be reached
in a timely manner.
After...

close review of Ms.
[redacted]’s claim, Ashley Furniture Industries, Inc. sent a third party repair
service (U.S. Quality Furniture Service) to complete an inspection of Ms.
[redacted]’s furniture. The technician reports that the furniture does not show any
signs of manufacturing or workmanship defects, therefore the issues Ms. [redacted] has
are not covered under Ashley Furniture Industries, Inc. Limited warranties. This
was explained in a letter that was sent to Ms. [redacted].
 
We are very sorry we are
unable to assist Ms. [redacted] any further with her concerns.
 
Sincerely,
[redacted]
Ashley
Furniture Industries, Inc.
Consumer
Affairs Representative

Hello,   Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Ms. [redacted]’ concerns. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a...

timely manner.   Ms. [redacted] purchased furniture from the Ashley Furniture’s website, www.ashleyfurniturehomestore.com.  All decisions are made by their customer care department.    I have taken the liberty of forwarding the information provided by the Revdex.com to the online customer care department, along with a request for them to investigate this matter further and contact Ms. [redacted] to discuss his/her options.   If you have additional questions or concerns, please consider contacting the Customer Care department at 866-436-3393.   Sincerely,   [redacted]
Ashley Furniture Industries, Inc. Consumer Affairs Representative

Hello,Thank you for contactingAshley Furniture Industries, Inc. We appreciate that you have notified usregarding Mr. [redacted]’ concerns. We take these matters seriously and want to ensurethe proper steps are followed so a resolution can be reached in a timelymanner. Mr. [redacted] purchased furniture from...

an AshleyFurniture HomeStore in [redacted]. Ashley Furniture HomeStores andauthorized dealers are independently owned and operated. All decisions are madeby the store that sold the product in question. I took the liberty offorwarding the information provided by the Revdex.com to the corporate office for the [redacted]store, along with a request for them to investigate this matter further andcontact Mr. [redacted] to discuss his options.  If you have additional questions or concerns,please consider contacting the [redacted] HomeStore Customer Care department at###-###-####.Sincerely,[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Hello,Thank you for contactingAshley Furniture Industries, Inc. We appreciate that you have notified usregarding Mr. [redacted]’s concerns. We take these matters seriously and want toensure the proper steps are followed so a resolution can be reached in a timelymanner. Mr. [redacted] purchased...

furniture from an AshleyFurniture HomeStore in [redacted]. Ashley Furniture HomeStores andauthorized dealers are independently owned and operated. All decisions are madeby the store that sold the product in question. I took the liberty offorwarding the information provided by the Revdex.com to the corporate office for the LasVegas store, along with a request for them to investigate this matter furtherand contact Mr. [redacted] to discuss his options.  If you have additional questions or concerns,please consider contacting the [redacted] HomeStore Customer Care department at ###-###-####.Sincerely,[redacted]
[redacted]AshleyFurniture Industries, Inc.ConsumerAffairs Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We assert again and for the last time that individual stores do not create the Ashley contracts.  Ashley headquarters are responsible to ensure that the individual stores share information about the toxic products that are in and placed on the furniture. We are prepared to take this further legally. The contracts, nor did any Ashley material, state that there were toxins in or on the sectional. We suggest that the headquarters visit with the individual store themselves, verify that no information was given to us discussing the toxins found in and  on the sectional, refund our money in full and remove the sofa from our home. 
Regards,
[redacted]

HelloI received a call today and I was told that they would replace the damaged chair part. Thank you for your concern.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
This was not completely true!  They called from a local store and said they could come out, I was at work when I received the call, coming out that day was never mentioned by the caller, however they asked if they could schedule another day, I looked at my work schedule and other appointments and said I had a complete clear scedule on Wedesday, so I do not appreciate lies being told especially from someone who never spoke to me personally.   I again later on that day contacted by the same person from a local store saying rather than them come out they would rather offer me a full refund, which yes would be great, but given that the hoildays are approaching this would leave me with nothing to sit on, and the man I spoke to agreed with me that it would not be a nice situation to be in over the holidays so I asked them if they could replace the sofas or given the condition of the sofas that I received and the comments from the person I spoke to at [redacted] furnitre who told me that they could not gurantee that the sofas would not be in the same condition if re - ordered tells me there is no quality control and are selling seconds as new at a new price.  The ,man who called me totally agreed with me and agreed that the price should reflect the items.  He understood the circumstances I am due to the this, I had given my sofas away the day before the delivery of the new ones, it took me severral months to find the color and size that would fit my place.  So I want a replacement, that is fully inspected before delivery and gurantee they will not scratch and mark my wooden floors as I have just had them re-waxed by the landlord, or I would like the price adjusted to match the condition of the items.
Regards,
M [redacted]

Hello,
Thank you for contacting
Ashley Furniture Industries, Inc. We appreciate that you have notified us
regarding Mr. [redacted]’s concerns. We take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a timely
manner.
 Mr. [redacted] purchased furniture from an Ashley
Furniture HomeStore in [redacted]. Ashley Furniture HomeStores and authorized
dealers are independently owned and operated. All decisions are made by the
store that sold the product in question.
 
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the [redacted]
store, along with a request for them to investigate this matter further and
contact Mr. [redacted] to discuss his/her concerns.
 
 If you have additional questions or concerns,
please consider contacting the [redacted] HomeStore Customer Care department at
###-###-####.
Sincerely,
[redacted]
Ashley
Furniture Industries, Inc.
[redacted]

Hello,Thank you for contactingAshley Furniture Industries, Inc. We appreciate that you have notified usregarding Mr. [redacted]’s concerns. We take these matters seriously and want toensure the proper steps are followed so a...

resolution can be reached in a timelymanner. Mr. [redacted] purchased furniture from an AshleyFurniture HomeStore in [redacted]. Ashley Furniture HomeStores andauthorized dealers are independently owned and operated. All decisions are madeby the store that sold the product in question. I took the liberty offorwarding the information provided by the Revdex.com to the corporate office for the LasVegas store, along with a request for them to investigate this matter furtherand contact Mr. [redacted] to discuss his options.  If you have additional questions or concerns,please consider contacting the [redacted] HomeStore Customer Care department at ###-###-####.Sincerely,[redacted]
[redacted]AshleyFurniture Industries, Inc.ConsumerAffairs Representative

Hello,   Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Ms. [redacted]’s concerns. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   Ms. [redacted]...

purchased furniture from an Ashley Furniture HomeStore in [redacted] Ashley Furniture HomeStores and authorized dealers are independently owned and operated. All decisions are made by the store that sold the product in question.   I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the Bear store, along with a request for them to investigate this matter further and contact Ms. [redacted] to discuss his/her options.   If you have additional questions or concerns, please consider contacting the Bear HomeStore Customer Care department at ###-###-####.   Sincerely,   Tammy [redacted] Ashley Furniture Industries, Inc. Consumer Affairs Representative Tell us why here...

Hello, We are very sorry to hear that Mr. [redacted] has chose not to accept our response to his concerns. Since this issue needs to be resolved through the Ecomm department, we highly suggest that he contact them at 866-436-3393 to further discuss his concerns. His Revdex.com claim has been forwarded to the Ecomm department for further review and with the recommendation of them contacting Mr. [redacted] as quickly as possible. Ashley Furniture Industries, Inc. is considering this claim closed as it need to be resolved through the Ecomm department.  Sincerely, [redacted]
Consumer Affairs RepresentativeAshley Furniture Industries, Inc.