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Ashley Furniture Industries, Inc.

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Ashley Furniture Industries, Inc. Reviews (966)

We are very sorry to hear Ms.*** has chosen not to accept my response to her Revdex.com claim Ms*** or the Revdex.com may contact the *** *** ***, Barbara *** at ###-###-#### ext*** to further discuss this situation Sincerely, Tammy *** Consumer Affairs Representative Ashley Furniture Industries, IncTell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I continue to receive the run a round from *** HomeStore Customer Care department at ###-###-#### and that was why I placed the complaint against the corporate address. I called the *** Homestore customer care department last night and was told the return order for my pieces of furniture had not been placed yet and he (***) stated that returns need to go through Canada and he could not help me; which made no sense at all. I asked to speak with a supervisor and none were available again
I will be placing a new complaint against the *** store directly to see if I get anywhere with that. I am not trusting *** forwarding my complaint over to them. I need someone at Ashley to take responsibility for this, enter in my return order for pieces of furniture and refund $back to my credit card. Once this is done, I will stop calling their customer care department and never return to one of there stores. If it takes me calling everyday to get this resolved, I will go that route
Regards,
*** ***

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms*** concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Each authorized Ashley dealer and HomeStore is independently owned and operatedAll warranties are handled at the retail level; therefore, I do not have information at our office regarding the status of Ms*** claim If Ms*** or the Revdex.com would like to reply to this email (***) with additional information, I would be happy to forward a request for service to the owners and/or managers of the store from whom she purchasedPlease provide me with the name and location of the store where the furniture was purchased and the model and serial numbers of the items in question Thank you Tammy *** Ashley Furniture Industries, IncConsumer Affairs Representative Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Keith ***

*** *** ***
*** ***

Hello,
Thank you
for contacting Ashley Furniture Industries, IncWe appreciate that you have
notified us regarding Ms***’s concernsWe take these matters seriously
and want to ensure the proper steps are followed so a resolution can be reached
in a timely manner
Ms*** purchased product from an
authorized Ashley dealer, *** ** *** ***Ashley dealers are independently owned and
operated and are responsible for processing claims at the retail level
I took the liberty of
forwarding the information provided by the Revdex.com to the Ashley Marketing
Specialist in the accounts areaThe Marketing Specialist will assist store
management with this claim and will instruct them to contact Ms*** to
discuss her options
If you have
additional questions or concerns, please consider contacting the account
directlyThe phone number on Ms***’s invoice is ###-###-####
Sincerely,
Tammy
K***
Ashley
Furniture Industries, Inc
Consumer
Affairs Representative

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Ms***’s situationWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner All
warranties are handled at the retail level; therefore, I do not have information at our office regarding the status of Ms***’s claim If Ms*** or the Revdex.com would like to reply to this email ([email protected]) with additional information, I would be happy to reach out to the Customer Care Management Team of the store from whom she purchasedPlease provide me with the name and location of the store where the furniture was purchased and the model and serial numbers of the items in question Thank you *** *** Ashley Furniture Industries, IncConsumer Affairs Representative

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

The furniture was purchased at: *** * *** *** *** *** **The warranty claim was being handled through the Ashley Furniture corporate office in *** ** since we moved to *** after purchasing the furnitureNeither the corporate headquarters or the individual store has wanted to
claim responsibility for the issues we've had (both saying to contact the other, and back and forth)

Hello,
Thank you for contacting
Ashley Furniture Industries, IncWe appreciate that you have notified us
regarding Mr***’s concernsWe take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a
timely
manner
Mr*** purchased furniture from an Ashley
Furniture HomeStore in *** *** **Ashley Furniture HomeStores and
authorized dealers are independently owned and operatedAll decisions are made
by the store that sold the product in question
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the St
Louis store, along with a request for them to investigate this matter further
and contact Mr*** to discuss his options
If you have additional questions or concerns,
please consider contacting the *** *** HomeStore Customer Care department at
###-###-#### or ###-###-####
Please
consider this claim closed on behalf of Ashley Furniture Industries, Incin *** **
Sincerely,
*** ***
Ashley
Furniture Industries, Inc
*** *** ***

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding Mr***’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner
On August 15, an
email was sent to Mr*** explaining the following:
Unfortunately, the store will not be able to assist Mr*** with his claimIt has been noted that he purchased in October 2010, therefore his manufacturer’s warranty technically expired in October Ashley Furniture Industries, Inctechnically does not have any type of obligation to assist beyond the manufacturer’s warranty periodHowever, as an exception to the manufacturer’s warranty, Ashley has offered some compensation for his inconvenience of the productAshley offered Mr*** $to keep the with a signed Release & AgreementAshley has taken into consideration the length of time the product has been within the home as well as the factory base priceMr*** would receive the compensation in the form of a check
If you have additional questions or concerns, please do not hesitate to call meMy telephone number is ###-###-####, extSincerely, *** *** Ashley Furniture Industries, IncConsumer Affairs Representative

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** I will follow up with the ** *** *** since this seems to be a local issueI will see what the local business repliesThank you

Hello, I have sent Ms***' concerns to the appropriate parties for further reviewWe have requested that someone from the store contact her as all refunds would need to come from the store she purchased from *** ***Consumer Affairs RepresentativeAshley Furniture Industries, Inc

Hello,   Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Ms. B[redacted]’ concerns. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   Ms. B[redacted]...

purchased furniture from the Ashley Furniture’s website, www.ashleyfurniturehomestore.com.  All decisions are made by their customer care department.    I have taken the liberty of forwarding the information provided by the Revdex.com to the online customer care department, along with a request for them to investigate this matter further and contact Ms. B[redacted] to discuss his/her options.   If you have additional questions or concerns, please consider contacting the Customer Care department at 866-436-3393.   Sincerely,   Tammy Klimek Ashley Furniture Industries, Inc. Consumer Affairs Representative Tell us why here...

The matter has not been resolved.  The form asked if we were satisfied that the complaint had been resolved or unsatisfied.

Hello,
Thank you
for contacting Ashley Furniture Industries, Inc. We appreciate that you have
notified us regarding Mr. & Mrs. [redacted]’s concerns. We take these matters
seriously and want to ensure the proper steps are followed so a resolution can
be reached in a timely...

manner.
 Mr. & Mrs. [redacted] purchased furniture from
an Ashley Furniture HomeStore in [redacted]. Ashley Furniture HomeStores
and authorized dealers are independently owned and operated. All warranty
decisions are made by the store that sold the product in question. It states in
the warranty booklet Mr. & Mrs. [redacted] should have received with their
furniture, “If a problem should arise which you feel is covered by our Limited
Warranties, contact the Ashley Furniture Industries, Inc. authorized retailer
from whom you purchased your furniture.”
I took the
liberty of forwarding the information provided by the Revdex.com to the corporate
office for the [redacted] store, along with a request for them to investigate
this matter further and contact Mr. & Mrs. [redacted] to discuss their options.
 
 If you have
additional questions or concerns, please consider contacting the [redacted]
HomeStore Customer Care department at ###-###-####.
Sincerely,
[redacted]
Ashley Furniture Industries, Inc.
Consumer Affairs Representative

The item im dispiting was purchased online, not at a store. It was dispatched by a local NJ store but I am not sure which one as I didnt not visit the store.

Hello,We are very sorry to hear Ms. [redacted] has chose to not accept our response to her Revdex.com claim. Her concerns were sent to the independently owned and operated HomeStore in [redacted]. The HomeStore will review her concerns and have someone contact her. If the Revdex.com or Ms. [redacted] has any further questions or concerns, please consider contacting the [redacted] HomeStore Customer Care department at ###-###-####.Please consider this claim closed on behalf of Ashley Furniture Industries, Inc.Sincerely,[redacted]Ashley Furniture Industries, Inc.

The address of the store is [redacted] Thank you so much for your help. I was at my wit's end trying to get my money returned.[redacted]

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Description: Furniture Manufacturers, Nonupholstered Wood Household Furniture Manufacturing (NAICS: 337122)

Address: 1 Ashley Way, Arcadia, Wisconsin, United States, 54612-1218

Phone:

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Web:

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Shady, yet now dead: once upon a time this website was reported to be associated with Ashley Furniture Industries, Inc., but after several inspections we’ve come to the conclusion that this domain is no longer active.



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