Ashley Furniture Industries, Inc.

Hello,
Thank you for contacting
Ashley Furniture Industries, IncWe appreciate that you have notified us
regarding Ms***’ concernsWe take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a timely
manner
Ms***
purchased
furniture from an Ashley Furniture HomeStore in *** **Ashley Furniture
HomeStores and authorized dealers are independently owned and operatedAll decisions
are made by the store that sold the product in question
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the ***
store, along with a request for them to investigate this matter further and
contact Ms*** to discuss her options
If you have additional questions or concerns,
please consider contacting the *** HomeStore Customer Care department at
###-###-####
Sincerely,
Tammy
K***
Ashley
Furniture Industries, Inc
*** *** ***

Hello, Thank you for contacting Ashley Furniture Industries, IncWe appreciate that you have notified us regarding the Johsnson’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner They
purchased furniture from an Ashley Furniture HomeStore in *** **Ashley Furniture HomeStores and authorized dealers are independently owned and operatedAll decisions are made by the store that sold the product in question I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the *** store, along with a request for them to investigate this matter further and contact the ***’s to discuss their optionsIf you have additional questions or concerns, please consider contacting the *** HomeStore Customer Care department at ###-###-#### Sincerely, *** *** Ashley Furniture Industries, IncConsumer Affairs Representative Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The reason this is rejected is because it doesn't resolve the issue It certainly can be transferred to the local store for further resolution I look forward to resolving this soonPlease make sure the person it is referred to has the most up to date info because I have been working with the local store/service area
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have not been provided a solution to my problem through their previous response Tammy said she would forward my complaint to the corporate office dealing with the *** ** Store Please note that I have not been contacted with a proposed solution to my problem I tried posting directly to the *** Store Revdex.com account and was not successful in finding one for them specificallyI expect Ashley corporate to take responsibility and solve this issue, since the local store and the "customer support" department have not done soI need a resolution in writing through right here, on Revdex.com website; that is the only way we can resolve this issue
Thank You!
Regards,
*** ***

Hello,
Thank you for contacting
Ashley Furniture Industries, IncWe appreciate that you have notified us
regarding Ms.***’ situationWe take these matters seriously and want to ensure
the proper steps are followed so a resolution can be reached in a timely
manner
Ms***
purchased a
Simmons mattress from an Ashley Furniture HomeStore in *** **Ashley
Furniture HomeStores and authorized dealers are independently owned and operated
All warranty decisions are made by the store that sold the product in question
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the Baltimore
store, along with a request for them to investigate this matter further and
contact Ms*** to discuss her options

Hello,We are very sorry to hear that the ***'s has chose to not accept our response to their concerns. I have sent an email directly to the email address they provided requesting the serial number off of the unitOnce we receive this information, we will work directly with the store in regards to a resolutionSincerely,*** *** *** ***Ashley Furniture Industries, Inc

Hello,
Thank you for contacting
Ashley Furniture Industries, IncWe appreciate that you have notified us
regarding Mr***’s concernsWe take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a
timely
manner
Mr*** purchased furniture from an Ashley
Furniture HomeStore in *** **Ashley Furniture HomeStores and authorized
dealers are independently owned and operatedAll warranty decisions are made
by the store that sold the product in question
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the ***
store, along with a request for them to investigate this matter further and
contact Mr*** to discuss his options
If you have additional questions or concerns,
please consider contacting the *** HomeStore Customer Care department at
###-###-####
Sincerely,
*** ***
*** *** *** ***
Consumer
Affairs Representative

Sorry, I don't have a reference number from you and I've been away from my computer for a whileIt was regarding Ashley Furniture and a set of sofas I bought from themI was again contacted by the local store in Indiana that I made the transaction throughThis time by the actual service manager and not some office girl pretending to be the manager, and he absolutely did what he could to rectify the situationThey sent out a technician to add foam to the sagging cushions and they are much improvedHowever, whether that is the same as having a well built brand new sofa I don't quite knowWill I ever do business with this company again, probably notI appreciate your offices attention and diligenceThank you for your time

Hello,
Thank you for contacting
Ashley Furniture Industries, IncWe appreciate that you have notified us
regarding Mr***’s concernsWe take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a
timely
manner
Mr*** purchased furniture from an Ashley
Furniture HomeStore in *** **Ashley Furniture HomeStores and
authorized dealers are independently owned and operatedAll decisions are made
by the store that sold the product in question
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the Indianapolis
store, along with a request for them to investigate this matter further and
contact Mr*** to discuss his options
If you have additional questions or concerns,
please consider contacting the Indianapolis HomeStore Customer Care department
at ###-###-####
Sincerely,
Tammy
K***
Ashley
Furniture Industries, Inc
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] will contact the store even tho they didn't make the furniture. I cannot believe how a company like this can let a customer down so much. reading your mission statement:Why do more people buy Ashley than any other single furniture brand? Because at Ashley Furniture Industries, we know it takes more than just the ability to make good furniture to become the #selling brand of home furniture in North America
Regards,
Stephen ***

Hello,
Thank you for contacting
Ashley Furniture Industries, IncWe appreciate that you have notified us
regarding Mr***’s situationWe take these matters seriously and
want to ensure the proper steps are followed so a resolution can be reached in
a timely
manner
Mr***
purchased furniture from an Ashley Furniture HomeStore in *** *** **
Ashley Furniture HomeStores and authorized dealers are independently owned and
operatedAll warranty decisions are made by the store that sold the product in
questionIt states in the warranty booklet Mr*** should have
received with his furniture, “If a problem should arise which you feel is
covered by our Limited Warranties, contact the Ashley Furniture Industries,
Incauthorized retailer from whom you purchased your furniture.”
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the *** *** ** store, along with a request for them to investigate this matter
further and contact Mr***’s to discuss his options
If you have additional questions or concerns,
please consider contacting the Fort Worth HomeStore Customer Care department at
###-###-####
Sincerely,
*** ***
Ashley
Furniture Industries, Inc
Consumer
Affairs Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12239878, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have contacted the online customer service department, the department responsible for dispatching technicians to resolve issues, as well as sent multiple emails and complaints. I would like for the company to arrange a pick up of the item, and issue a full refund in the form of original payment (not store credit) so that I do not have to deal with them again
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Ashley furniture needs to replace my broken a defective item

Hello, Thank you for contacting Ashley Furniture Industries,
IncWe appreciate that you have notified us regarding Ms***’s concernsWe take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner Ms*** purchased furniture from an authorized Ashley dealer, *** ***, in *** **Ashley dealers are independently owned and operated and are responsible for processing warranty claims at the retail levelIt states in the Claim Procedure section of the warranty booklet Ms*** should have received with her furniture, “If a problem should arise which you feel is covered by our Limited Warranties, contact the Ashley Furniture Industries, Incauthorized retailer from whom you purchased your furniture.” I took the liberty of forwarding the information provided by the Revdex.com to the Ashley Marketing Specialist that works with the Exchange storesThe Marketing Specialist will assist store management with this claim and will instruct them to contact Ms*** to discuss her options If you have additional questions or concerns, please do not hesitate to call meMy telephone number is ###-###-####, ext*** Sincerely, Tammy *** Ashley Furniture Industries, IncConsumer Affairs Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Again, Ashley furniture themselves have on numerous occasions failed to locate my original sales invoice no matter what store I have called and even failed to locate this form at the HQ
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I can't close this case at this time because we have not received what we have purchased yetI know that Ashley Furniture has ordered our replacement pieces but nothing has been resolved at this timeWe are still waiting for the pieces to be replaced
Regards,
*** ***

Hello, Thank you for letting us know that Ms*** has chose to not accept our response to her claimAccording to our Ecommerce department on July 6, a return of merchandise was createdMs*** will need to contact the Ecommerce department for any status updates regarding the returnShe may contact them at ***. Sincerely, *** ***Consumer Affairs RepresentativeAshley Furniture Industries, Inc

Hello,Thank you for contacting
Ashley Furniture Industries, IncWe appreciate that you have notified us
regarding the ***’s concernsWe take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a timely
manner. The ***’s purchased
furniture from an Ashley
Furniture HomeStore in *** **Ashley Furniture HomeStores and
authorized dealers are independently owned and operatedAll decisions are made
by the store that sold the product in questionI took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the ***
store, along with a request for them to investigate this matter further and
contact the ***’s to discuss their options. If you have additional questions or concerns,
please consider contacting the *** HomeStore Customer Care department at
###-###-####.Sincerely,*** ***Ashley
Furniture Industries, Inc.Consumer
Affairs RepresentativeTell us why here

Hello,
Thank you for contacting
Ashley Furniture Industries, IncWe appreciate that you have notified us
regarding Mr***’s concernsWe take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a
timely
manner
Mr*** purchased furniture from an
Ashley Furniture HomeStore in *** **Ashley Furniture HomeStores and
authorized dealers are independently owned and operatedAll warranty decisions
are made by the store that sold the product in questionIt states in the
warranty booklet Mr*** should have received with his furniture, “If a
problem should arise which you feel is covered by our Limited Warranties,
contact the Ashley Furniture Industries, Incauthorized retailer from whom you
purchased your furniture.”
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the ***
store, along with a request for them to investigate this matter further and
contact Mr*** to discuss his options
If you have additional questions or concerns,
please consider contacting the *** HomeStore Customer Care department at
###-###-####
Sincerely,
*** ***
Ashley
Furniture Industries, Inc
Consumer
Affairs Representative

Hello,Thank you for contacting
Ashley Furniture Industries, IncWe appreciate that you have notified us
regarding the ***’s concernsWe take these matters seriously and want
to ensure the proper steps are followed so a resolution can be reached in a
timely manner.The
***’s
purchased from an Ashley Furniture HomeStore in *** **Ashley Furniture
HomeStores and authorized dealers are independently owned and operatedAll
decisions are made by the store that sold the product in questionI took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the ***
store, along with a request for them to investigate this matter further and
contact the ***’s to discuss their options. If you have additional questions or concerns,
please consider contacting the *** HomeStore Customer Care department at ###-###-####.Sincerely,*** ***Ashley
Furniture Industries, Inc.Consumer
Affairs RepresentativeTell us why here