Ashley Furniture - Jefferson Boulevard

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 
 I have tried to return the phone calls and left messages for [redacted] Harris, I have told her I was at work until 3 pm and I could not answer my cell phone, to call me after 3 pm, TO DATE  2/10/2015 I still have not received a call return call after 3 pm, I can  have AT&T to pull my phone records that shows the date and times [redacted] has called me.  I received a check in the amount 136.00,  I did in fact dispute the credit card,  I was told the RUG and Delivery charges were going to be refunded,  and when asked about it all I ever got was I'll check on it and call you back or I dont see it on the notes on your file, I'm very upset with the company and the service that was provided to me. This was my first visit and it will be my last visit.  I want this compant to make good on what they told me! I have endured enough . this has been going on since OCT 02,2014. 4 mos, Ridiculous. %

I have spoken with the guest and the furniture is being delivered today.

I have left a message with the guest to discuss the issues to resolve.

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID 10390650, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Ashley Furniture did not agree to reimburse for the warranty. 
The fabric was sold as fabric tough enough to withstand dog nails.  The warranty was verbally explained to us an insurance policy "just in case" the dogs did cut the fabric with their nails.   When it happened, they said the damage was outside of the warranty.  Everything that was said to us when we were sold the furniture was a big lie.  Ashley does not back up their claims.  We will never shop at Ashley Furniture again AND we will continue our case in another venue.
Regards,
[redacted]

Spoke to guest.  We are going to allow her to re-select a mattress.  She will have the amount she paid for the original mattress toward the purchase of another mattress.

Spoke to guest.  We have been trying to deliver to the wrong address even through the guest had gave us the change of address yesterday.  I offered to rescheduled the delivery to the correct address.  The guest is going to pick up the furniture today.  The store is refunding the...

guest $300 for the inconveniences.

Spoke to the guest we are picking up the furniture on 3/4 and refunding her.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of...

the offer I reviewed appear below.
The reply is inaccurate because I have not received any messages or missed calls from Ashley Furniture to discuss the problem. If Ashley Furniture would like to contact me, my phone mobile number is [redacted]
Regards,
[redacted]

Spoke to guest.  We have ordered the parts for the damaged items.  They are going to ship to her and she will call us once she receives so we can schedule a tech to repair.

I have spoken with the guest and explained that we don't have a comfort guarantee policy..  The cushions will start to break in with use..   I have ordered a mech for the recliner due to the guest saying it was leaning.  Once she receives the parts we will send a tech out to...

inspect the recliner.

I have left a message to discuss the issues.

I have spoken with the guest and we have scheduled the wedge to be delivered on 8/25  I will follow up after delivery

I have spoke to the guest.  we have rescheduled the delivery for 4/15.  If they aren't delivered by 4/15 we will look at other option.

Date Sent: 8/2/2016 4:40:31 PMI have spoken with the guest.   I explained that I have not got the tech report back, but if he can't repair that chair than we would exchange it.  However we can't refund her.  We will not leave her with a defect chair.  I will contact her again after I have spoken with the tech.

I have left a message for the guest to discuss options and emailed the manufacturer to get status of the chandelier.

I spoke to the guest on 1/23 and she was picking up the furniture. I was working to get her the refund on the rug we were giving her for the inconveniences and we had refunded the delivery fee. We received a dispute for the credit card. I have tried to call the guest and left messages on 1/28,29,30 2/3,4 and 2/9. She has not returned my calls to resolve.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 
 
[redacted] contacted me on 03/19/15 per my original complaint. The chest was replaced (looked worse with more scratches than the original one) and I received a check for $116.59 which was the delivery fee refunded back to me. However my king size headboard was not delivered. I contacted [redacted] on 03/21/15 to inquire why the headboard was not sent with the chest as she indicated it would be. She responded on 03/31/15 that there was a defect and a new one was ordered and would be delivered on 04/04/15. Received call on 04/03/15 and this new one was also defected. Yet another one would be ordered and delivered on 04/14/15. When delivery person arrived on 04/14/15 it was not the right headboard. I have since contacted [redacted] again and have been playing phone tag, still today I have not spoken with her on my headboard not being replaced! Reminding you my original delivery date in 09/2014 and I still do not have my king size headboard replaced. Why cant this be taken care of in a timely manner? Why do I have to go through so much hassle?
I am requesting an additional $500 for my inconveniences as of today. And going forward, $100 each time a three hour window is set up and my headboard is not delivered and is not satisfactory.

I have spoken to the guest. I am have a tech go out today if he can get to her home due to the road conditions or tomorrow at the latest to repair if possible. If he can't repair we will look at other options.

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I resolved this issue...

last week with the corporation in TN.  However I want to make note that this particular ashley furniture took them 4-5 weeks longer than they were suppose to in refunding my money.  Their customer service is the worst that I have ever worked with and do not return anyone's calls. Something needs to be done because I am not the only customer going through this with this particular ashley furniture.
Regards,
[redacted]
 
 
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