Ashley Furniture - Jefferson Boulevard

We have delivered the guest a new chest and we are refunding the delivery fee for the inconveniences

Spoke to the guest and apologized that the bed was not ready for pick up when they arrived and offered them a $gift card for the inconveniencesI explained that all sales are final but I would allow them to reselect, which they didn't what to doWe agreed to have the bed ready for pick up by
noon today

I have left a message for the guest to discuss option and explain the policies

Spoke with guest We are having the tech go out on Friday to repair the dust cover

I have spoken with the guest.. We have all the correct pieces reordered and I have a service opened for the drawers on the chest.. We have the exchanges scheduled for 3/

I have spoken with guest. I have offered to redeliver the furniture and refund the delivery fee for the inconveniences. The guest declined that offer. The guest is wanting to return the furniture. I told the guest that if she cancels there would be a 10% cancelation feeThe
guest was made aware of the cancelation pay at the time of the purchase. The contact they signed states that if you cancel for any reason there will be a 10% cancelation fee

The $was the delivery fee refund. We are trying to contact the guest to refund the rug. Need to call me or the store so we can process

I have spoken to the guest He is scheduled for 5/ I am going to see if we can get any sooner I will follow up with the guest

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
After speaking with the Ashley representative she advised me that they would have to reorder my damaged furnitureShe was very firm and did not seem to believe that this had happened to us even when I said I have the pictures to prove itThis reorder process will take another 6-weeksAs an unsatisfied paying customer we had already waited over weeks to receive the furniture that we have nowIs it fair to ask me "the customer" to wait another 6-weeks when I had already done that because they didn't have the item in stock in the first place? We simply would like a refundIf we had been delivered the product that we originally ordered there would be no reason for us to file this complaint in the first placeIf Ashley wanted to make us whole they could do the right thing and honor our requestCustomer satisfaction should be their number one goal but apparently it is notIf we had known this was going to happen we would have never purchased hereI would say to others thinking about purchasing from Ashley "Buyer Beware." If only we had researched and read the reviews before we purchased we would not be in this positionWe are just sick over this as this has never happened to us with any merchant. As a military family we have lived in many places but have never experienced a bad customer service experience as thisCompletely unprofessional and believable!!
Regards,
*** ***

I have left a message for the guest I show in the system that we have refunded an additional $ I will continue to try and reach to make sure we have resolved the issues

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowRegards,
*** ***
I have tried to contact the store, give me a number and TIME will you will be there, to answer the phone, I get a *** and she always tells me that you are with a customer, either refund my credit back or send me the checkand close this case

I have left message to discuss options

Spoke with the guest to let her know the legs are shipping today As soon as we receive them we will schedule the delivery

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
It's been over a week again since I've heard from Ashley FurnitureThe legs were orders over weeks ago and still nothingIf I have to reselect a new set, no telling how much longer that will take. It should not take that long to get legs for the headboard. Can you please have someone call me. I don't have a good contact number and everytime I call, no one know what is going on with my order.
Regards,
*** ***

I have spoken to the guest The chair still has not arrived It should be here on 4/ I will call the guest once the chair has arrived so she doesn't make another trip and it not be here

Spoke to guestI explained that the recliner was being replaced the extended protection company, (Montage) and if she wanted a refund she would need to contact them She is scheduled for delivery on 5/ I will follow up after the delivery

Left a message for the guest to discuss options

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** When the chair broke days after delivery, I did want a new chairCouldn't believe I had to have a near 800$ repaired chairAfter months and some days, I am compely fed upI want my money to go some where elseI think A new chair on the 3rd day when it broke a new chair would have made me happyBut really after months...what poor customer service!

I have been playing phone tag with the guest. According to our system the guest should have the bed. I have left another message today to discuss with we need to do to resolve

I have left a message for the guest to call me