Ashley Furniture - Jefferson Boulevard

I have been leaving messages on a different number I will call the guest on the number he provided

We refunded the guest $to keep the headboard as is

I have left a message for the guest to discuss

Spoke to the guest They have reselected the dining set and we are exchanging the damaged recliner on 4/

Revdex.com: After nearly a month battle I have found Sealy mattress Co to be one of the poorest customer Service companies I have ever dealt with there products are sub par and poorly made this mattress lasted less than a yearI paid nearly for this mattress and they tell me They wont cover it because I set on the side of the bed when I got up and layed down I do not know any other way to go to bed Iam getting old and cant levitate in the air any longerWow what a poor excuse the side are part of the mattress Sealy Co is a joke stay away from this company I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

I spoke to the guest on 1/and she was picking up the furnitureI was working to get her the refund on the rug we were giving her for the inconveniences and we had refunded the delivery feeWe received a dispute for the credit cardI have tried to call the guest and left messages on 1/28,29,2/3,and 2/She has not returned my calls to resolve

I have left a message to discuss the issues

Spoke to guestWe have delivered part of the furniture and the remainder will be delivered on 1/The guest is missing a nightstand that I am going work in getting deliveredI told the guest I would call her back on Monday to schedule deliver of that itemI am also putting in a service request to look at the items that were delivered with issuesTold her service should call her Monday too

I spoke to Mr [redacted] yesterday and scheduled the delivery of the new table for 5/ I also told him the refund was processed on 4/and it normally takes business days after it process to receive I will follow up after the delivery and make sure they receive the refund

Spoke to the guest we are picking up the furniture on 3/and refunding her

This is a Sealy mattress and the warranty is through Sealy We are a third party that Sealy give us guideline for warranty services Once we do the service on the mattress the tech report is sent to Sealy They are the ones who determine if the mattress meets the qualification to be consider defective In this case they didn't Sealy doesn't warranty the breaking down the side of the mattress Any exception on the warranty would have to come from Sealy

Spoke to guest We are going to allow her to re-select a mattress She will have the amount she paid for the original mattress toward the purchase of another mattress

I have left a message with the guest to discuss the issues

We have delivered the sofa, but I have left a message for the guest to confirm that there are no more issues

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am not satisfied with the coments from Ms [redacted] and the inconvenience that this has caused I was notified the chair was being delivered, took a day off work and drove miles (round trip) to meet the truck (after confirmations from Ashleys) that is would be there and it was not delivered After talking to Ms [redacted] she said the chair was never scheduled for deliver but for a pick up She did not apploize but stated she could not change to past and I needed to move forward I again explained I just want to pick the chair, she again said as a curitisy they would deliver it to Miles Lane again I told her, I do not live there and have not lived there for over years I would pick up the chair She assured me the chair would be at the Blankenbaker store April and I could pick it up on Saturday the 4th She offered me a gift card which I did not say was accepted I ask her how I could trust that the chair would be there when I was told since it was not the last time and she said that I had her direct number to call I called the number several time last week to confirm, finally she did call me back and told me the chair would be in the store on the 2nd but they could not deliver it to Miles Lane until the 11th AGAIN I told her I do not live there , I do not want the chair delivered I want to pick it upShe said it would be there on Saturaday for pick up I have left messages yesterday and today to make possitivley that the chair is there because I have to get a truck and drive round trip miles to get it agian I can not get her to call me back I would like my chair, I would like to be reimbursed for the first trip of miles (cents a mile) and for the day I had to take off work(123.00) and an applogy Thanks [redacted] ***

I have left a message for the guest to call me to discuss options and explain the difference between the manufacturer's warranty and the protection plan Per the tech notes, the damage looks to be pet damage, which is not a defect and the protection plan doesn't cover pet damage I will continue trying to reach the guest to discuss options

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Spoke to guest We have ordered the parts for the damaged items They are going to ship to her and she will call us once she receives so we can schedule a tech to repair

I have spoken with the guest I offered to get the correct chair ordered but he would have to pay the difference He said he would just keep the one he has and just keep reporting us tot he Revdex.com and posting on social media when I ask him again when he first reported the floor damage because we have not record of the damage until late January, he told me not to worry about that either He was done with us

There is normally just a one year warranty again manufacturer's defects and extended protection cover any accidental and incidental issues with the furniture It doesn't cover defects are wear and tear I have left a message for the guest to see what option we have to resolve