Ashley Furniture - Jefferson Boulevard

I have left a message with the guest to get resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I
reviewed appear below
Called the number I was given from voicemail and no answerLeft message to call back on cellphone.
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meHowever I would NEVER recommend this company to anyoneThey are as unprofessional as they comeNo one will ever give you a straight answer or return your phone callsThey have no regard for there customers what so ever
Regards,
*** ***

Spoke to the guest we have picked up the furniture and we have refunded her the money

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
First, I have each time ask that someone other than Ms*** contact meDidn't happen againI feel that she is bullying me and I am extremly uncomfortableI think that is very poor customer service and that my concerns have been ignored. She did call with a confrontive tone and notified me the chair had arrived saying if I didnt want it anymore that I would need to contact ***I informed her that I would pick it up on Saturday, May Until I actually pick up the chair and confirm that it is correct(matches the other one that we have and had bought them as a pair), I feel that this is not completed. Expecially since I have been notified on other occations that the chair was ready for piand it wasn't.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of
the offer I reviewed appear below
I have still not spoken to the storeA voicemail was left on my phone and when I attempted to return that call I was greeted with an answering machineI have also written an email to the person that left the message because she suggested that the phone system was not always working correctlyThis is what I wrote:
I missed your call a few minutes agoTo start with please answer the following questions:
Can you confirm my delivery this Thursday (July 30th) and exactly what pieces your company intends on delivering?
Of the pieces not available for delivery this Thursday (July 30th) my wife wants to know exactly when those pieces will be available for delivery
Everyone I have spoken to on the phone and have talked to at the store can never seem to get a handle on exactly what is going on in regards to this orderYour company obviously can't handle the orders and fulfill them in a timely manner
If I had my way I would have canceled this order and taken my business elsewhereMy wife is so mad and frustrated over your local and regional handling of this order
Regards,
*** ***

I have spoken with the guest and have the signed paperwork the store mailed to the guest to read and sign before picking up the furniture.. The guest did sign it and it states that if you pick up the furniture and it is damaged you are responsible to bringing it down to the warehouse for repair. I explained to the guest that we will repair the issues but she will have to bring it back tot he warehouse.. The store also mailed her another copy of her invoice and she should have already received it. They are going to mail out another copy on the invoice for her

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I have not recieved anything from Ashley I have called several times asking for management to call me back I have still not heard anything

We are delivering a new chest today and we have reordered the table again but it is out of stock. We have scheduled the delivery of that for 6/13. We are giving the guest an additional $off for the delay and the issues
*** *** | Guest Response Manager
Bluegrass Pkwy |Louisville, KY 40299] | ###-###-####

Thank you for responding to this complaintAfter my discussion with the representative from Ashely Furniture I contacted the company that came out to review my furnitureThey have denied the things that Ashely Furniture has statedThey read the results to me that they found and declared it to be a manufacturer defectPlease see atttachment
I do not accept the response made by Ashely FurnitureI am seeking further assistanceThank you
*** ***

Left a message for the guest to call me to discuss a resolution

Bought reclinener on May26- delivered mayBroke 3rd time I sit in itOn the 3rd day after deliveryWas promised by store manger "***" a new chair if it was really broken that quicklyThen the repair man came and *** from Ashly called to tell me I could get a new mechanism, but would not get a new chairSo repair man back again today August 2ndInstalled a new mechanism....chair is still brokenI WANT A REFUND! AND I WANT IT NOW> I do not want to wait any longer!!!TranslateDesired Resolution / OutcomeDesired Resolution:Billing AdjustmentselectDesired Outcome:I want a REFUND NOWThis has gone on for over months I do not want another piece of crap from Ashley FurnitureThe chair should have been replaced when I first calledPoor poor businessTranslateMessage to Revdex.comThis company is very hard to deal withI have been to the store manager over a dozen timesI was told by P.Tafter knee replacement not to sit in recliner muchThe 3rd time I sit and reclined it felt like it was falling apartThere is no one here but meAfter arguing with the repair place the next morning, I started going to the storeI did not by a repaired chair, I bought a new chair and that's what I wanted..I made so many visits to complain and trusted them each time when they said I would get a new chairI mean I knew it was broken the 3rd sit downNow Aug2nd they have done the repair and he he say's it has to be in the frameI have NO faith or trust in AShley which is why I want a REFUND Please help I am not in good health and this is adding a tremdous amount of anxiety...HELPView Complaint Consumer/Business ConversationConsumerNo Additional Consumer MessagesBusinessMost Recent Message

I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I have left a message for the guest to call me to discuss the issues to get them resolved

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I have given the guest a loaner table to use until the new one arrived. It has arrived. I spoke to the guest today to set delivery on the new table. She is going to call me back to schedule

Per our tech reports,  the damage is from a pet.   The guest did send me pictures.  I have left a message for the guest to discuss more options.

This is a replacement from [redacted] the protection plan company.  [redacted] will not cover us delivering the chair to Paduch.  The guest did come to pick up the chair once before and it hadn't arrived.  I apologized to the guest and offered the $75 gift card for the inconvenience.  The chair was scheduled to arrive on 4/2 but I advised the guest to call before she made the trip again to confirm the chair was here.  The guest came on Saturday to pick up the hadn't arrived.  I spoke to the guest this morning.  I was going to explain to the guest that they need to call [redacted] to see if they will cover the cost of delivery to Paduch.  [redacted] is the one who is purchasing the chair for the guest.   The guest hung up on me before I could explain or discuss other options.

Spoke with guest and explained the difference between the warranties and the protection plan..  The mech was covered under the one year manufacturer's warranty..  I have offered to order the mech as a one time courtesy but I will need the serial number in order to order it..  He is...

going to get me the serial number off the recliner and call me back..

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of...

the offer I reviewed appear below.
Regards,
[redacted]
 
I was contacted by an Ashley associate and on 4/2/15 was advised that I would receive $150 credit back to the credit card originally used. I was also advised my bedroom furniture was going to be delivered on April 11th. She advised she was going to try to get the dining table delivered at the same time. She said she would be in touch with me. I have not heard back from her about the dining table delivery and have not received the $150 credit.