Ashley Furniture - Jefferson Boulevard

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11870493, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed
appear below
[I had the chance to speak with someone on behalf of the company She called me, and we spoke for over ten minutes During that time she told me the following: she cannot give me a piece for that which is missing on my couch (from where it was not repaired correctly), that my couch was "supposed" to be stapled back together, and that I "should have flipped (the pound couch) it over to check to make sure that the gentleman sent to my home to fix the spring in the couch cushion had correctly put back the bottom of the couch before signing off that we were satisfied with the work She also told me that since it was three years ago, and since we did not move the couch in that time, that there is nothing they can do Apparently, there is a time frame on customer satisfaction in this country now When I asked what the resolution was because I still have a couch with no leg and a destroyed floor, she responded by saying, "Well, I WOULD put something under the staples so it does not ruin the floor further." Really, well thank you I clearly had not thought of that already However, that is not quite the solution I was looking for When I first started this journey, I was told the manfacturer's warrenty was not going to cover this as it is outside the one year time frameWe did purchase the five year warranty on this couch When I brought that up, she informed me that only covers accidental damagesSo, I clarified I said, "I can accidentally damage my couch, and you all will fix it? However, someone you paid to employ comes into my home and destroys my furniture and my flooring, and you won't cover nor fix it?" She replied by saying, "Ma'am, if a repair shop damaged your vehicle while fixing it, would your insurance cover it?" The easy answer to that is "no" The repair shop would Therein lies my point The place where we bought this couch or SOMEONE needs to be held responsible for the employee who came into our home and did not do his job properly I am fairly positive it is NOT my job to follow behind him and be sure he is doing his job properly If I knew how to fix the furniture, I would have done it myself!]
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint
resolved
Regards,
*** ***

I have left a message for the guest to discuss. We have changed the policy, but policy was never that the guest would get a cash refund. The policy in was the guest would get the amount they paid for the VIP back in the form of an in store credit that could only be used with
the purchase of more furniture and you have to repurchase the VIP. The new policy is that you don't have to repurchase VIP and the credit can be used to purchase furniture or a mattress set but the purchase must be $500. I will allow the guest to use the rebate policy that was from back in if they prefer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
1. I request that I be contacted by someone that could help me and not be contact by Ms***2. I have been with out a chair for appx monthsno compensation offered or received for all the inconveniece caused to me by poor and incorrect customer service. 4. At this point I am not sure that I would not just want a refund for the amount of the chair (or chairs, since it was part of a set) so I could just go buy one at the Ashleys close to meI feel that very disappointed in Ashley's customer NO Care, No Service Regards,
*** ***

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** ***
At this point, I just prefer to get my money back. I was hoping that I would’ve gotten the table I paid for. The middle of May would make this ordeal be month long. I will just take my business somewhere else

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Still not satisfied, still trying to get delivery scheduled
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** I have tried repeatedly to get into contact with someone about this situation and can never get anyone on the phone. I have left my email address for the manager to more easily speak to her, but have not yet received anything. I have pieces of the bed at my home, but the delivery driver who delivered it stated that some pieces were damaged. When he was here he called distribution center to reorder. I have not heard anything back after that. So, if they mean that I have pieces of the bed, then yes I do. They neglected to bring the hardware to even put the bed together. This is a complete nightmare

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have not received the paperworkI don't think the store has mailed itI think they have forgotten to and said "It's in the mail to cover their forgetfulness"As a phone customer, I wasn't treated with much respect or courtesy to begin with, I should have been mailed my receipt right after I was charged so I would have had time to review itThere should have been two copies in there, since when did the stores responsibility to provide a receipt stop? I guess because a person has mental disabilities they are taken advantage of and treated as a liarI have stated I never got the receipt until the time my husband was leaving to get the couch, when our mail was deliveredSo I had all of minutes to read it, try to absorb it with a disability, and give it to him so it could get back in the mail because I was told they had to have it back. As I have stated, I would like to see my paperwork, because I have been told by a friend through a post I did companing about this issue that Ashley's does in fact haul away the old furnitureIf this is true and on this contract that I signed, then Ashley's is in fault for lying to me and telling me no they did notThe ONLY reason I chose against delivery is because they were not going to remove the couchI specifically said this during my conversation with BOTH the sales associate and the sales manager who processed the saleI am getting really tired of having to repeat myself, I want to see my receipt, I want to see what my rights areI think I was lied to, if so, then what is my recourse on that??!!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]
Regards,
*** ***

I have left a message with the guest to discuss

I have spoken with the guest I get to see if we could work on getting the item delivered He works days a week I offered to refund him the $or I would refund him for the items we have not delivered He is wanting $which is over than the cost of the item we
didn't deliver on the original order (the item was on back order the reason we didn't deliver it) The guest refused all my option He said he would take us to court

We have received the parts for the bed and we are delivering today

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]I waited for a call today 4-21-from *** *** She was going to try to call me after 4:30pm. It is now 9:30pm and I am going to bed. I sent her an email to let her know that I will be available between the hours of 9am and 11am tomorrow Friday 4-22-16. After that I will be at work and unreachable. Maybe I'll get a call from her tomorrow
Regards,
*** ***

Spoke with the guest. I am working with the manufacturer to see if we can get it any sooner so we can deliver sooner

We have canceled the order and are refunding the guest. It can take to business day to get the refund

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We have never had a policy that you would receive a cash rebate if you didn't use the VIP. Ii has always been an in store credit with a purchase. In you have to repurchase the VIP and it could only be use toward furniture. We have change it so you don't have to purchase VIP and you can use it on a mattress, but you must spend $500. As for the policy being in writing. We never put anything in writing not even the fact that you got the rebate. I offered to allow him to redeem it under the old policy

This is the second time I am filing a complaintMy first complaint is id#***It has now nearly months since I ordered furniture from AshleyThey just
called and said that My furniture is still not readyI'm wondering is this a scam? Do they pretend to sell you furniture and then don't? If you cancel your furniture order they get to keep 10% of the furniture cost? So they make money weather you get your furniture or notThey will not return my money, they will not cancel my transaction even though it has been nearly monthsI am stuck, unless I decide to hand them over 10% of my furniture order and in return I have received nothingThis is the only way to get out of contractIn my experience this business is the absolute worst.TranslateDesired Resolution / OutcomeDesired Resolution:Refundselect

According to the system we have now delivered all the furniture. I have left messages to follow up

Spoke with guest There is a one year manufacturer's warranty against manufacturing defects The issues the guest is having with her table is not a defect The damaged was heat marks on the table She did purchase the extended protection plan that covers accidental and
incidental damages to the furniture that is reported in days of the accident Since the guest didn't report each heat mark as it occurred the protection company is considering it an accumulation of damage and will not cover it either There is nothing we can do for the guest