Ashley Furniture - Jefferson Boulevard

We have scheduled the delivery of the 2 items the guest has still needing for 1/31.

I have spoken to the guest and we have scheduled the delivery for 3/27. I will follow up after the delivery.

We processed the refund back to the guest's financing on 4/17.  I spoke with the guest this morning and they have received the credit on the account.  This should be resolved.

Everything I leave a message for the guest, I give them my direct phone to call.  ###-###-####.  We will put the refund for the rug back on the card, but accounting will have to call the guest to get the card number.

I have left a message with the guest to discuss the issues..

We have canceled the order and refunded the guest.  Just spoke with the guest.  She has not received the check.  If she has not received it by Monday she is going to call me back so I can get with our accounting department.

There is normally just a one year warranty again manufacturer's defects and extended protection cover any accidental and incidental issues with the furniture.  It doesn't cover defects are wear and tear.  I have left a message for the guest to see what option we have to resolve.

I am sorry but there is noting we can do for this guest.  There was a one year manufacturer's warranty on the furniture.  The furniture was purchased in 2013 and we did the service within  the warranty.  We have not had any contact with the guest since the service.    We will not be able to do anything since it has been so long since the service was completed.

We refunded the guest $300 to keep the headboard as is.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have left a message for the guest to call me.  We have a service open on the sofa and the parts are on order.

Revdex.com: After nearly a 2 month battle I have found Sealy mattress Co to be one of the poorest customer Service companies I have ever dealt with there products are sub par and poorly  made this mattress lasted less than a year. I paid nearly 1000.00 for this mattress and they tell me They wont cover it because I set on the side of the bed when I got up and layed down I do not know any other way to go to bed Iam getting old and cant levitate in the air any longer. Wow what a poor excuse the side are part of the mattress . Sealy Co is a joke stay away from this company
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
 
 
 %

I have left a message for the guest to discuss option..

We have picked up the guest furniture and we refunding them their money.  I have left a message to make sure they have received it.

I have been leaving messages on a different number.  I will call the guest on the number he provided..

I have left the guest a message to discuss option.

I have spoken with the guest and explained that all sales are final.  We are going to deliver her a new chair on 8/12.  The manufacturer's warranty is for repair if we can repair.  We did send a tech out but he couldn't repair it so we are exchanging.  The guest signed the contact at the time of the purchase that explained this.

[redacted]...

[redacted]
 
I am responding to the message on February 18, 2015 against Ashley Furniture.
 
I am rejecting the resolution because Ashley Furniture did not meet the terms of the response they made to the Revdex.com.  They failed to deliver furniture on February 22, 2015 and have yet to compensate us the $150 they promised.  They will also pass the promise date of having the all the furniture delivered by March 2, 2015.  They have pushed that date out to March 7, 2015 and will not give a date as to when we can expect our compensation. 
 
Please reopen this complaint because it has not been resolved.
 
Thank you for your help with this matter.
 
[redacted]
[redacted]

This is a Sealy mattress and the warranty is through Sealy.  We are a third party that Sealy give us guideline for warranty services.  Once we do the service on the mattress the tech report is sent to Sealy.  They are the ones who determine if the mattress meets the qualification to be consider defective.  In this case they didn't.  Sealy doesn't warranty the breaking down the side of the mattress.  Any exception on the warranty would have to come from Sealy.