Aspen Dental

In response to Mr [redacted] 's reply, we offered to see Mr [redacted] to assess his concerns, but he refusedThe Aspen Dental treating dentists will respond to any inquiries received from state agencies or boards regarding services provided etc Sincerely, Ron H [redacted] Senior Patient Satisfaction Specialist Aspen Dental Management, Inc Phone: ###-###-#### Ext Fax: ###-###-#### E-Mail: rh***@aspendental.com

Here is my response to this complaint _______________________________________ From: H***, Ron Sent: Monday, February 08, 6:PMTo: [redacted] Subject: Aspen Dental...Revdex.com Complaint Mr [redacted] Portland, OR RE: Aspen Dental Account Number [redacted] Revdex.com ID Number [redacted] Dear Mr***: Thank you for sharing your concerns about the billing for the treatment you received I am writing to you on behalf of the Happy Valley, OR Aspen Dental branded practice, owned and operated by Madugula LLC I certainly do apologize for your experience at the Happy Valley, OR Aspen Dental office The Aspen Dental “free” new patient exam and x-ray promotion is for patients that do not have dental insurance Per our relationships with dental insurance carriers, claims must be filed detailing the services provided There is a disclaimer on every written for of the promotional offer stating “not to be combined with insurance” As most dental insurance carriers do cover the initial diagnostic exam and x-ray services in full, there is no out of pocket cost to the patient; however your dental insurance only paid $towards the exam and x-ray services provided to you and [redacted] on the dates of service of 12/02/& 12/03/ The adult patient is responsible for payment of any balances not covered by insurance As this may have not been clearly communicated to you, I have as a courtesy removed the unpaid charges A refund in the amount of $is being processed back to the Visa card account that you used to make payment with on February 05, Please allow 3-business for receipt and posting of the refund by your Visa card bank I appreciate you giving me the opportunity to respond to your inquiry I am available for any further questions at the below contact information Sincerely, Ron H [redacted] Ron H [redacted] Senior Patient Satisfaction Specialist Aspen Dental Management, Inc Phone: 1-866-273-8606, Extension [redacted] Fax: (315) 295- E-mail: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Please see attached

I apologize for not having addressed this complaint soonerI have had some illness in my familyand was not in the office.Patient [redacted] ,came into the office before we had gotten into the back to see the Dentisthe said he was on a limited budget We started out by taking X-rays of the area that was heconcernX-rays and exam was done by DrL [redacted] .DrL [redacted] , diagnosed an abcess from the x-ray that apex of the tooth number There was alsofillings needed in this area on teeth and The area was numbed A#adjusted and fillingsplacedIt was explained that #may need either a retreatment of the root canal which be referred toan endodontist or removedHe was given an estimate for the treatment and a discount of 5% Ifpaying cash or check at time in which he had filling done.Dr [redacted] then scheduled another appointment at another office and had #removedHe phonedthe office stating that not only did he want his money returned for #but also for the fillings on #12and stating that the "fell out." He gave us the information of the office which he had been treated.I spoke to Dr P [redacted] at Premier Dental who Informed me that the fillings in #and where intact and that #was removed I issued a refund for $for tooth #and mailed a checkPlease this is more than he paidHe stateshe has not received the checkI will be happy to stop payment and reissue the checkHe may pick it upin person and sign for the check to insure he receives lt.If you have any further questions please phone me at phone number above Sincerely,Sandra K [redacted] ,Office Manager

Initial Business Response / [redacted] (1000, 8, 2017/12/05) */ Thank you for sharing your concerns about the treatment you receivedI am writing to you on behalf of the Michigan City, IN Aspen Dental branded practice, owned and operated by I H Dental PCI certainly do apologize for your experience at Michigan City, IN Aspen Dental office, I am in receipt of your complaint filed with the Revdex.comI have reviewed it and your Aspen Dental account with the Michigan City, IN Aspen Dental Office Manager AmandaWe both apologize for any misunderstanding concerning your recent efforts to be seen for treatment Any quoted price for extraction treatment by the Aspen Dental Scheduling Center would be the starting priceNo fixed price can be quoted prior to an assessment by the dentist as the cost may vary depending on the type of extraction etc If you wish to proceed with treatment, or have any concerns or issues with services you have received in the recent past, please reach out to Amanda at the dental office at (219)***- [redacted] (option 2) and she will be happy to assist you I appreciate you giving me the opportunity to respond to your inquiryA copy of this letter has been forwarded to the Revdex.com in response to your complaintI am available for any further questions at the below contact information Sincerely, Ron [redacted] Senior Patient Satisfaction Specialist Aspen Dental Management, Inc Phone: 1-315-454-6000, Extension [redacted] Fax: (315) 295- Initial Consumer Rebuttal / [redacted] (3000, 10, 2017/12/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) Your scheduling people did not say it was a starting priceStill need to get adjustments to my top plate I got from you but as soon as I paid for them you seem to not have apts that are reasonable for me, as you did before I paidThen the apts I do make don't ever seem to make it to your computer so I have to sit and wait for hours

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have contacted the office I was told that the $was the deductible If I owed at the time of service, then why was I not billed the entire amount? A sign at the desk stated, that the payment must be made in full before service was rendered When I paid, I noticed that it was less than the I made an attempt to question that, and the person at the desk could not tell me why This appears to be a major billing failure I have paid it, just so that it doesn't end up in court I don't know if I can trust Aspen Dental, if this is how they do their billing Regards, [redacted]

Dear Mr [redacted] : Thank you for sharing your concerns about the treatment you received I am writing to you on behalf of the Tonawanda, NY Aspen Dental branded practice, owned and operated by Aspen Dental of Rochester PLLC I certainly do apologize for your experience at Tonawanda, NY Aspen Dental officeI am in receipt of your complaint filed with the Revdex.com I have reviewed it and your Aspen Dental account with the Tonawanda, NY Aspen Dental Office Manager, Tina Tina advised me that she spoke with you today and scheduled you an appointment to have your denture repaired at no charge She said that she will review your desire to have a new denture made with the practice ownership and will discuss the matter with you at your appointment Please follow up with Tina at the Tonawanda, NY Aspen Dental office at ###-###-#### (option 2) and she will be happy to assist youI appreciate you giving me the opportunity to respond to your inquiry A copy of this letter has been forwarded to the Revdex.com in response to your complaintI am available for any further questions at the below contact informationSincerely, Ron H***Senior Patient Satisfaction SpecialistAspen Dental Management, Inc

May 25, 2016 [redacted] RE: Aspen Dental Account Number [redacted] RevDex.com ID # [redacted] Dear [redacted] ***: Thank you for sharing your concerns about the treatment you received. I am writing to you on behalf of the West Haven, CT Aspen... Dental branded practice, owned and operated by D J Park PC. I certainly do apologize for your experience at the West Haven, CT Aspen Dental office. I am in receipt of your complaint filed with the RevDex.com. I have reviewed it and your Aspen Dental account with the Aspen Dental Regional Manager Shanique G [redacted] . On April 11, 2016, a refund in the amount of $1,191.00 was processed back to your CareCredit account. Today, an additional $389.00 is being refunded. The total refund of $1,580.00 equals the charges for the upper and lower Cast Partial dentures that you did not receive. All other services have been provided as charged. For your review I am enclosing a copy of your Aspen Dental account ledger history. Shanique has advised me that she did call you at ###-###-#### and left a message for you on voicemail. If you wish to discuss your account further, please contact Shanique directly, or you may reach out to her at the West Haven, CT Aspen Dental office at ###-###-#### (option 2). I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the RevDex.com in response to your complaint. I am available for any further questions at the below contact information. Sincerely, Ron H [redacted] Senior Patient Satisfaction Specialist Aspen Dental Management, Inc. Phone: ###-###-####, Extension 1329 Fax: ###-###-#### E-mail: [redacted]

Dear Mr [redacted] : Thank you for sharing your concerns about the treatment you received I am writing to you on behalf of the Cicero, NY Aspen Dental branded practice, owned and operated by Aspen Dental of Central New York PLLC I certainly do apologize for your experience at the Cicero, NY Aspen Dental officeI am in receipt of your complaint filed with the Revdex.com I have reviewed it your Aspen Dental account with the Office Manager, Antonia Antonia has advised me that she spoke with you on two occasions regarding your request to receive treatment at no cost for your denture She said that she did offer you a discount towards the treatment as the denture is outside of its one year warranty If you wish to resume treatment, please contact Antonia at the dental office at ###-###-#### (option 2) and she will be happy to assist you In addition and as a courtesy to you, I have removed the $exam fee resulting from your office visit of June 13, I appreciate you giving me the opportunity to respond to your inquiry A copy of this letter has been forwarded to the Revdex.com in response to your complaint I am available for any further questions at the below contact informationSincerely, Ron H***Senior Patient Satisfaction SpecialistAspen Dental Management, Inc

Dear MsThiel Thank you for sharing your concerns about the treatment you received I am writing to you on behalf of the Webster, NY Aspen Dental branded practice, owned and operated by Two Thirty Dental LLC I certainly do apologize for your experience at the Webster, NY Aspen Dental officeI am in receipt of your complaint filed with the Revdex.com I have reviewed it along with your Aspen Dental account with the Webster, NY Aspen Dental Office Manager, Shannon and the Clinical Director and treating dentist DrU [redacted] You were seen for a denture adjustment on December 07, Prior to that, you had not been seen as a patient since October 22, The dentist adjusted your dentures and advised you that a re-line might be needed to help with the fit and function You subsequently spoke with the Office Manager, Shannon and she also offered to have you come back in That offer is still open to you at no charge The Aspen Dental Denture Money Back Guarantee does not apply to dentures purchased in 2013; however we want to assist you in helping you get a better fit If you wish to have your dentures re-lined at no charge to you, please contact Shannon at the dental office at (585) 787-(option 2)I appreciate you giving me the opportunity to respond to your inquiry A copy of this letter has been forwarded to the Revdex.com in response to your complaint I am available for any further questions at the below contact informationSincerely, Ron H***Senior Patient Satisfaction SpecialistAspen Dental Management, Inc

I was an emergency appt because I got a tooth ache over the weekendI understand the 1/hr wait until the dentist had time for meWhat I don't like is how they can hurt someone as bad as they hurt me! I have a split lip and a puffed up lip because of this dentistThe puffed lip comes from him "accidentally" sticking the numbing meds in my lip! I feel like someone punched me in the face over and over again, my cheeks still hurt to the touch!! At one point he had so much pressure on my face I thought he was going to break me in half! I was shaking like crazy and sweating at the same timeI almost choked on a piece of the tooth going down my throat! I know that they were talking about my experience up front because when I left the receptionist and the office manager turned so fast to see me that I thought they hurt themselves! They were nice and friendly about it but after sitting there hours and people coming and going and not one word was said to them I knew I was talked aboutAnother thing, when the dental assistant hands you papers to sign and makes it sound so casual, don't just sign them, read it! They basically are saying in the paper that everything short of DEATH might happen to you and maybe even that! But they know they have you because if you have a toothache you will sign anything!! I didn't read it until I got home but even knowing that they might cause you serious harm who is going to say No Way! I will NEVER go back again and I am letting everyone else know of my experience

Dear Mr***Thank you for sharing your concerns about the treatment you receivedI am writing to you on behalf of the Peoria, IL Aspen Dental branded practice, owned and operated by I F Hamati DDS PCI certainly do apologize for your experience at Peoria, IL Aspen Dental office.I am in receipt of your complaint filed with the Revdex.comI have reviewed it and your Aspen Dental account with the Peoria, IL Aspen Dental Regional Manager, [redacted] rAs you are aware, due to the patient/provider relationship being compromised you have been dismissed from care as an Aspen Dental patientThis dismissal applies to all Aspen Dental branded dental locationsYou recently spoke with the Regional Manager, [redacted] r and she advised you that a refund in the amount of $1,would be processed and mailed to youPlease allow 7-business days for receipt of the refund checkthis courtesy refund offsets any warranty/guarantee for the dentures provided to youI wish you the best with your dental health as you forward.I appreciate you giving me the opportunity to respond to your inquiryA copy of this letter has been forwarded to the Revdex.com in response to your complaint.Sincerely, [redacted] ***Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: 1-866-273-8606, Extension ***Fax: [redacted] E-mail: [redacted]

Thank you for sharing your concerns about promotional discounts offered and the estimated cost ofyour dental treatmentI am writing to you on behalf of the Onalaska, WI Aspen Dental brandedpractice, owned and operated by Apollonia Dental LLCI certainly do apologize for yourexperience at the Onalaska, WI Aspen Dental office.I am in receipt of your complaint filed with the Revdex.comI have reviewed it with the [redacted] , Darcy [redacted] with whom you spoke toDarcy has advised methat the matter has been resolved and that you are continuing with treatmentGoing forward, if youhave any questions about your treatment, please contact the dental office at ###-###-#### (option2) and they will be happy to assist you.I appreciate you giving me the opportunity to respond to your inquiryA copy of this letter hasbeen forwarded to the Revdex.com in response to your complaintI am available forany further questions at the below contact information

Thank you for sharing your concerns about your experienceI am writing in response to your letter regarding your treatment at the Germantown, WI Aspen Dental branded practice owned and operated by WI Dental SCI certainly do apologize for any inconvenience.I have received your complaint filed with the Revdex.comWe have reviewed your complaint with the Aspen Dental [redacted] , MattA refund has been issued to your Care Credit account in the amount of $2,This was processed on 10/26/17, please allow 3-business days for this to reflect with Care Credit.I appreciate you giving me the opportunity to respond to your inquiryA copy of this letter has been forwarded to the RevDex.com in response to your complaintI am available for any further questions at the below contact information

To whom it may concern:Mr [redacted] has spoken with the Quincy, IL Aspen Dental Office Manager, the Regional Manager and myself (on 4/28/17)It has been explained to him each time that discounts offered towards treatment can "not" be combinedHis original treatment estimate included a 20% discount off the usual and customary feesHe decided not to move forward with treatmentLater he received a coupon flyer offering a 25% discount off our usual and customary feesHe thought he could combine the two discountsIt was explained to him on more than on occasion that he could not combine the discounts, but that the dental office would give him the greater of the twoHe is not accepting that response.There is nothing further that can be explained or responded to in this inquiryI have apologized for any misunderstandingThe discounts will not be combined as it is not the dental practice's policy to do so.Sincerely, [redacted] ***Senior Patient Satisfaction Specialist Aspen Dental Management, Inc.Phone: [redacted] ***Fax: [redacted] E-mail: [redacted] @aspendental.com

Dear Ms***: Thank you for sharing your concerns about the treatment you received I am writing to you on behalf of the Oswego, NY Aspen Dental branded practice, owned and operated by Aspen Dental of Central New York PLLC I certainly do apologize for your experience at Oswego, NY Aspen Dental officeI am in receipt of your complaint filed with the Revdex.com I have reviewed it and your Aspen Dental account with the Oswego, NY Aspen Dental Regional Manager Matt and the Clinical Director DrW [redacted] Matt responded that this matter has been discussed with you and you were made aware of what was required from you in order to resume treatment The issue of supposed allergic reactions to materials must be addressed before you can move forward with treatment If you have any questions or wish to resume your treatment, please call the dental office at ###-###-#### (option 2) and ask to speak with Matt, or the Clinical Director DrW [redacted] I appreciate you giving me the opportunity to respond to your inquiry A copy of this letter has been forwarded to the Revdex.com in response to your complaint I am available for any further questions at the below contact informationSincerely, Ron H*** Ron H***Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: ###-###-####, Extension 1329Fax: ###-###-####

Here is my response to this complaint.________________________________________August 24, [redacted] RE: Aspen Dental Account Number [redacted] Revdex.com Case # [redacted] Dear [redacted] ***: Thank you for sharing your concerns about the treatment you received I am writing to you on behalf of the [redacted] Aspen Dental branded practice, owned and operated by [redacted] *** I certainly do apologize for your experience at [redacted] ** Aspen Dental officeI am in receipt of your complaint filed with the Revdex.com I have reviewed it and your Aspen Dental account The $balance showing due on your Aspen Dental account has been removed The issue was system related as the participating provider discount for the [redacted] X-rays done on December 14, 2016, had not been appliedIt has been corrected and the $payment that you made in June has been correctly posted to the Fluoride treatment Your Aspen Dental account now reflects a zero balance due For your review I am including a copy of your account ledger history showing the adjustment and zero balanceI appreciate you giving me the opportunity to respond to your inquiry A copy of this letter has been forwarded to the Revdex.com in response to your complaint I am available for any further questions at the below contact informationSincerely, Ron H*** Ron H***Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: 1-866-273-8606, Extension ***Fax: (315) 295-2589E-mail: rh***@aspendental.com

May 25, [redacted] RE: Aspen Dental Account Number [redacted] Revdex.com ID # [redacted] Dear [redacted] ***: Thank you for sharing your concerns about the treatment you receivedI am writing to you on behalf of the West Haven, CT Aspen Dental branded practice, owned and operated by D J Park PCI certainly do apologize for your experience at the West Haven, CT Aspen Dental officeI am in receipt of your complaint filed with the Revdex.comI have reviewed it and your Aspen Dental account with the Aspen Dental Regional Manager Shanique G [redacted] On April 11, 2016, a refund in the amount of $1,was processed back to your CareCredit accountToday, an additional $is being refundedThe total refund of $1,equals the charges for the upper and lower Cast Partial dentures that you did not receiveAll other services have been provided as chargedFor your review I am enclosing a copy of your Aspen Dental account ledger historyShanique has advised me that she did call you at ###-###-#### and left a message for you on voicemailIf you wish to discuss your account further, please contact Shanique directly, or you may reach out to her at the West Haven, CT Aspen Dental office at ###-###-#### (option 2)I appreciate you giving me the opportunity to respond to your inquiryA copy of this letter has been forwarded to the Revdex.com in response to your complaintI am available for any further questions at the below contact informationSincerely, Ron H [redacted] Senior Patient Satisfaction Specialist Aspen Dental Management, IncPhone: ###-###-####, Extension Fax: ###-###-#### E-mail: [redacted]

I took my daughter in for her initial exam at Aspen Dental in January She was not due for a panoramic x-ray, but their office explained that it was covered in the advertising free initial exam It has been months and I am still receiving bills for $ I have called every two weeks trying to resolve the situation where I am told every single time that it will be resolved only to receive another bill It has been months and it is still not resolved