Aspen Dental

Dear Mr***: Thank you for sharing your concerns about the claims billing of the treatment you received I am writing to you on behalf of the Schenectady, NY (Rotterdam) Aspen Dental branded practice, owned and operated by Aspen Dental Assocof Hudson Valley PLLC I certainly do apologize for your experience at the Schenectady, NY (Rotterdam) Aspen Dental office I have received your complaint statement filed with the Revdex.com I have reviewed it and your Aspen Dental account with the Rotterdam, NY Aspen Dental Office Manager, Ashley Please note that Aspen Dental only participates with dental insurance carriers Also, although we have access to the [redacted] dental fee schedule for purposes of estimating costs, we do not have complete plan information as given by [redacted] to its subscriber’s With that said, I have put the $balance due on your Aspen Dental account on hold pending resolution of this claim issue Have you filed a claim with your medical carrier as yet and if so have you received a response? [redacted] requires a written response from the medical carrier in order to proceed with processing your Aspen Dental claim Please contact Ashley at the Rotterdam, NY Aspen Dental office at ###-###-#### (option 2) and she will be happy to assist you in resolving this matter I appreciate you giving me the opportunity to respond to your inquiry A copy of this letter has been forwarded to the Revdex.com in response to your complaint I am available for any further questions at the below contact information Sincerely, Ron H [redacted] Ron H [redacted] Senior Patient Satisfaction Specialist Aspen Dental Management, Inc Phone: ###-###-####, Extension

Dear Ms [redacted] , I am in receipt of your complaint filed with the Revdex.comI have been in contact with the Utica, NY Aspen Dental Office Manager, Isis who has informed me that you are scheduled to be seen for an evaluation at the New Hartford, NY Aspen Dental office on January 13, to determine what needs to be done to resolve the issue with your crownPlease communicate directly with Isis after you meet with DrM [redacted] in New HartfordThank you for allowing me the opportunity to respond to your inquiryIf you have any questions I can be reached via the contact information noted belowSincerely, Ron H [redacted] Senior Patient Satisfaction Specialist Aspen Dental Management, Inc

When I look at the A- rating on Revdex.com I am shocked that they have received a high rating I would grade Aspen dental a D Each Department had their share of problems that I had experienced I started going at this Aspen Dental back in 2013, and stopped going there in around I will break it down by department, The Billing department / front office I will have a cavity on a tooth that will hurtI go in for a filling So I would schedule a appointment for the dentist to look at it Then make a second appointment to have the filling put in When I tell them why can't they put the filling on the 1st appointment They told me that they were not ready to do the work at the 1st meeting So I had to wait another ( about ) days with tooth hurting to have the cavity problem on tooth fixed The dentist I go to now If the tooth hurt, and it needed to be done They would fix your tooth on the 1st, and only appointmentThen they sometimes have errors in the plan that they print out, and give to you The plan that tells you what work needs to be done, and how much it would cost some that is printed is accurate, and some you can clearly see they forgot to print on the plan I would like to mention a crown that was in the plan The plan stated that for the crown to be done It would be around $ dollars But they forgot to print on the plan that their was a $ prep fee When I look for the $ prep fee on the Dental plan It was not on the plan So basically what I am trying to say is that sometimes they're are errors in the Dental plan that they print on paper, and give you Sometimes I would pay for service in full, and a month later I would get a bill in the mail for $ or so I owe them because they made a mistakeNext I want to mention about the Hygienist The 1st time I went to her She cleaned my teeth, and had no problem The 2nd time I went to her I scheduled an appointment with her for a day, and time When I arrived to finish up on my cleaning from the 1st meeting I had to wait an hour And when someone did look at my teeth It was by another person who was a dental assistant because the Hygienist at the time was busy with another person And when the Dental assistant was trying to clean my teeth She did a minimum job So we rescheduled for me with a 3rd appointment with the Hygienist Then on the day of my 3rd appointment with her She started working on that day Then about hours before my appointment with her, she called in sick So Aspen called home to have me reschedule But I was not home at that time But when I got off from work early, and arrived home to get ready to go to the dentist I got the news, and was not happy about it To me it felt like the Hygienist was trying to avoid me because my teeth was not healthy enough for her to work on I did not want to go to her anymore after that The Hygienist I am going to now She cleans my teeth every time I go to her With no problems, and she is not trying to avoid meNow I will get into the Dental work that they do Dr P is the main dentist there But he has co workers that are dentist as well when he is not around When He started working on my teeth Right away I noticed problems On the 1st meeting I had with Dr P He did a filling on the top of one tooth And every time I put pressure on that filling it would hurt Then He did a 2nd filling which was on the side of the tooth And Dr P put a little to much filling to where the filling was poking on my gums And I would tell Dr P that I am having problems but it looks as if he was trying to convince me that there was nothing wrong During this time I had Dr P put in a crown on front tooth which I regret to this day When Dr P put in the crown To me the crown was too big I was not able to close my mouth, and clearly I can see he made a mistake on it When I told Dr P that I was not able to close my mouth He did a little grinding, and I was then able to close my mouth I told Dr P that I will give it a try As I was trying out the Crown Dr P put on my front tooth I started to notice that it was too big, and the crown was rubbing against my other teeth Because the crown was too big It started shifting my other teeth I went back to Dr P., and addressed all the problems I had Dr P was basically telling me to make an appointment at this day, and he'll fix everything Even though he could have fixed it on that day when I addressed the problems to him So I made another appointment with Dr P to fix all the problems that I had, and have a 3rd filling done When I came in to have everything done A lady dentist did my teeth, and she only did the filling Not fixing the crown, and the two fillings that I had problems with It felt as if Dr P was trying to avoid me by not showing up on the day of appointment, and have one of his co workers fill in for him And the female dentist only did the filling As if to say their was nothing wrong with the work Dr P did So I Left there, and went to another dentist in The dentist that I am going to now fixed the filling on the top of one tooth with a metal pick, and smoothed out the filling on the side of the tooth that was poking my gums with a thick floss I had to replace the crown that Dr P put in When the dentist pulled out the crown Dr P put in It was bleeding so bad that the dentist had to put pressure on it with a thick pad to make it stop bleeding That's how bad Dr P crown was Now as I was about to go to this dentist for the 1st time I had a tooth chip And then a 2nd tooth chip months later And sometimes it feels as if they chipped because the crown Dr P put in was so big that it messed up my teeth alignment Even now after everything is taken care of I can feel my teeth rub from time to time, and know that I have to get braces to align my teeth back to where they used to be before Dr P put a crown in that was too big on front tooth When the other dentist was fixing Dr P mistakes The dentist was trying to stay positive for Dr P., and saying that the front crown was o.k But when the front tooth started gushing out blood after Dr P's crown was removed To where he had to put pressure on it to stop the bleeding It was hard for him to back up Dr PThe only department I had no problems on was the x-ray departmentBut on my overall view of Aspen Dental I had problems with the Hygienists, and had problems with the dentist, and I had problems with the billing department / front office

I have very bad teeth and went to Aspen Dental as they had a free xrays and assessment After looking at my teeth they printed out a sheet with all the dental codes etc and it totaled over $22, I basically laughed and said I would do a little at a time I came in a while later to start the procedure and have my teeth cleaned and I now had a discount card and had them rerun the price it was now $17, They did the cleaning and my mom talked to the lady about some questions we had regarding the bill She questioned a code that they had way higher and the discount card had quite a bit lower Was told it was higher as it was a more complex surgeryQuestioned if I could get cheeper crowns and was told no for front teeth you had to get these crowns and had to get them all at one timeI finished my cleaning and asked the girl like six times if I had a infection and needed to be put on antibiotics her answer was no...........I was also told for my oral surgery there was only one appointment left and unless I booked it right away I would have to wait till January of We booked it and I was told it has to be paid in full at my next cleaning appointment in weeksWell a short time later I ended up in urgent care as I had a very bad infection in my mouth and almost had a staff infection I was put on a antibiotic 3x"s per day I paid for urgent care plus a scriptThe doctor said I should have been put on a antibiotic right away by the dentist and anyone could have seen I had a infection, We called Aspen and basically they could have cared less and they told me the cleaning opened up a pocket and caused the infection I paid in advance almost $3,in advance for my oral surgeryWell days before my oral surgery they called to say it was cancelled I had planned a week off of work and my mom also took time off of work The oral sugeron went into labor early...They had no backup for the entire Aspen group in Wisconsin and would not recommend anyone they told us to wait till she came back which they had no idea when Now were trying to get records forward and our money refunded and its a nighmare NEVER GO TO ASPen I have had to pay for urgent care, Drugs, lost a weeks vacationmy Mom took off of work also We asked for a discount or something off when they screwed up and I was in urgent care sicker then a dog and they did and said nothing we never even got a call back or appology for the girl cleaning my teeth and she never even had the dentist check for infection

Initial Business Response / [redacted] (1000, 8, 2017/06/12) */ Here is my response to this complaint ____________________________________ June 12, Ms [redacted] Merrillville, IN XXXXX RE: Aspen Dental Account Number XXXXXXX Revdex.com Case # XXXXXXXX Dear Ms [redacted] : Thank you for sharing your concerns about the treatment you receivedI am writing to you on behalf of the Merrillville, IN Aspen Dental branded practice, owned and operated by NWI Dental LLCI certainly do apologize for your experience at Merrillville, IN Aspen Dental office I am in receipt of your complaint filed with the Revdex.comI have reviewed it and your Aspen Dental account with the Merrillville, IN Aspen Dental Regional Manager, JenniferIn response to your dissatisfaction and as a courtesy, Jennifer has authorized me to refund the $MasterCard payment that you made on April 22, As the extraction service was provided we have filed a claim to your dental insurance company and are awaiting their responseAny payment received from the dental insurance company will not be refundedPlease allow 3-business days for receipt and posting of the refund by your card bank I appreciate you giving me the opportunity to respond to your inquiryA copy of this letter has been forwarded to the Revdex.com in response to your complaintI am available for any further questions at the below contact information Sincerely, [redacted] Senior Patient Satisfaction Specialist Aspen Dental Management, Inc Phone: X-XXX-XXX-XXXX, Extension [redacted] Fax: (XXX) XXX-XXXX E-mail: [redacted] @aspendental.com Initial Consumer Rebuttal / [redacted] (2000, 10, 2017/06/20) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Here is my response to the rebuttal from Mr [redacted] :___________________________________________________The information requested by the dental insurance company has been provided and we are awaiting their response Any questions about ongoing treatment concerning dentures etcmust be directed to the dentist in charge of Mr [redacted] 's treatment He can contact the office to discuss timeframes for future treatment etcThank You, Sincerely, Ron H*** Senior Patient Satisfaction SpecialistAspen Dental Management, Inc

To whom it may concern,Please see my response to patient below:March 29, [redacted] *** RE: Aspen Dental Account Number: [redacted] Revdex.com ID # [redacted] Dear Ms [redacted] : Thank you for sharing your concerns about the treatment you received I am writing to you on behalf of the Danville, IL Aspen Dental branded practice, owned and operated by [redacted] PC I certainly do apologize for your experience at the Danville, IL Aspen Dental officeI am in receipt of your complaint filed with the Revdex.com I have reviewed it with Regional Manager, [redacted] As a new patient to Aspen Dental the treating dentist requires x-rays as part of your initial examWe are sorry if this process is not acceptable to youWe understand your decision to seek treatment elsewhere and wish you the best with your dental healthIf you would like to reconsider visiting Aspen Dental in the future please call the dental office at [redacted] , option to schedule an appointmentI appreciate you giving me the opportunity to respond to your inquiry A copy of this letter has been forwarded to the Revdex.com in response to your complaint I am available for any further questions at the below contact informationSincerely, [redacted] [redacted] Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: 1-866-273-8606, Extension [redacted] Fax: [redacted] E-mail: [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I do not want to close this complaintI received a call from an agent telling me that they wanted copies of my insurance information that was used to pay a portion of the billI explained that it would take time to receive the records as [redacted] takes approximately weeks to issue the paper work Please get back to me and let me know where I am to forward the paperwork that I have and expect to receive from [redacted] ***[redacted] Regards, [redacted]

Dear Ms***:Thank you for sharing your concerns about the treatment you receivedI am writing to you onbehalf of the Rensselaer, NY Aspen Dental branded practice, owned and operated by AspenDental Assoc of Hudson Valley PLLCI certainly do apologize for your experience at theRensselaer, NY Aspen Dental office.I am in receipt of your complaint filed with the Revdex.comI have reviewed italong with your Aspen Dental account with the Rensselaer, NY Aspen Dental Office Manager,Cheri, Cheri advised me that the $amount paid for the Interim PUD (Flipper) onJanuary 30, will be refunded to youI very am pleased to see that you are continuingwith treatmenlappreciate you giving me the opportunity to respond to your inquiryA copy of this letter hasbeen forwarded to the Revdex.com in response to your complaintI am availablefor any further questions at the below contact information.Sincerely,Ron H***Senior Patient Satisfaction SpecialistAspen Dental Management, Inc

Dear Ms***: I am writing to you in response to your complaint filed with the Revdex.com concerning your receipt of e-mail appointment confirmations I do apologize for any inconvenience that this issue has caused youIn researching this issue we have found that Aspen Dental has not been sending the e-mail confirmations to you, but to a patient of ours with a very similar e-mail address The only difference between your e-mail address and our patient’s is in the number, or order of periods in that address I am providing a Google link that explains this issue This is an issue for Gmail as their system allows this to happen We have addressed the matter on our end and you should not receive any further e-mails from Aspen Dental The Google link is as follows: [redacted] I appreciate you giving me the opportunity to respond to your inquiry A copy of this letter has been forwarded to the Revdex.com in response to your complaint I am available for any further questions at the below contact informationSincerely, Ron H***Senior Patient Satisfaction SpecialistAspen Dental Management, Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Dear Ms***, I have been notified today that the storage facility has located your dental records They are forwarding them to me and I should have them by Wednesday of next week (the 19th) Upon receipt,t I will forward copies of all of your records to your home address via UPS ground delivery Sincerely, Ron H [redacted] Senior Patient Satisfaction Specialist Aspen Dental Management, Inc Phone: ###-###-#### Ext Fax: ###-###-#### STATEMENT OF CONFIDENTIALITYThis email may contain material that is confidential, privileged and/or attorney work product for the sole use of the intended recipientAny review, reliance, or distribution by others or copying or forwarding without express permission is strictly prohibitedIf you are not the intended recipient, please contact the sender immediately and delete all copies

Here is the response to this complaint._________________________________________ February 13, 2018 Ms. [redacted] ***Fargo, ND 58102 RE: Aspen Dental Account Number [redacted] RevDex.com... ID # [redacted] Dear Ms. ***: Thank you for sharing your concerns about the treatment you received. I am writing to you on behalf of the Fargo, ND Aspen Dental branded practice, owned and operated by KRISTA [redacted] DMD PLLC. I certainly do apologize for your experience at Fargo, ND Aspen Dental office. I am in receipt of your complaint filed with the RevDex.com. I have reviewed it and your Aspen Dental account with the Fargo, ND Aspen Dental Office Manager, Christa and the dental practice owner, Dr. [redacted] . Christa advised me that she spoke with you on about February 09, 2018, and told you that the dental office would make you a new denture for the upgrade fee, which is a significant savings over the full cost. She stated that they would not remake the existing denture or refund you for payments made to date. Dr. [redacted] is in agreement with that response. If you wish to continue with treatment, please contact Christa at the dental office at ###-###-#### (option 2) and she will be happy to assist you. I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the RevDex.com in response to your complaint. I am available for any further questions at the below contact information. Sincerely, Ron *** Ron ***Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: ###-###-####, Extension ***Fax: ###-###-#### E-mail: r***@aspendental.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] The reline was part of The orginal contract and never completedThankyou

Dear Ms [redacted] :Thank you for sharing your concerns about your experienceI am writing in response to yourletter regarding your treatment at the Latham, NY Aspen Dental branded practice owned andoperated by Aspen Dental Assocof Hudson Valley PLLCcertainly do apologize for anyinconvenience.I have received your complaint filed with the Revdex.com have reviewed yourcomplaint with the office manager, Cheri and the Aspen Denial Regional ManagerGinaGinastated that she attempted to contact you regarding your complaintCheri and Gina stated that theGenesis receipt was signed, winch shows the minimum monthly payment of $Pleasecontact Genesis to make any payment arrangementsappreciate you giving me the opportunity to respond to your inquiryA copy of this letter has beenforwarded to the Revdex.com in response lo your complaint I am available for any fartherquestions at the below contact information.Sincerely,Janice McCarthyPatient Satisfaction SpecialistAspen Dental Management, Inc.Phone: 1-866-273-Extension

Dear Ms***,Included with this email is a copy of my response to the complaint.Sincerely,Janice [redacted] Patient Satisfaction SpecialistAspen Dental Management, Inc [redacted] East Syracuse, NY 13057Tel###-###-####tel ###-###-#### Ext [redacted] fax###-###-#### web www.aspendental.com emailj [redacted] @aspendental.com

Dear Mr [redacted] : Thank you for sharing your concerns about the treatment you received I am writing to you on behalf of the Batavia, NY Aspen Dental branded practice, owned and operated by Aspen Dental of Rochester PLLC I certainly do apologize for your experience at the Batavia, NY Aspen Dental officeI am in receipt of your complaint filed with the Revdex.com I have reviewed it and your Aspen Dental account The reason you are being billed $was your dental insurance company did not remit payment for the Oral cancer screening charge and the Fluoride treatment you received on February 12, They paid for the exam and x-rays As a courtesy to you, I have removed the $balance Your Aspen Dental account now shows a zero balance dueI appreciate you giving me the opportunity to respond to your inquiry A copy of this letter has been forwarded to the Revdex.com in response to your complaint I am available for any further questions at the below contact informationSincerely, Ron H***Senior Patient Satisfaction SpecialistAspen Dental Management, Inc

Thank you for sharing your concerns about your experience I am writing in response to your letter regarding your treatment at the Springfield, MO (Glenstone Ave) Aspen Dental branded practice owned and operated by [redacted] ** I certainly do apologize for any inconvenience.I have received your complaint filed with the Revdex.com I have reviewed your account with the Apsen Dental Regional Manager, [redacted] *** As a courtesy, [redacted] has removed the balance of $217.90, and your Aspen Dental account now reflects a zero balance For your review, I have enclosed a copy of your detailed account ledger.I appreciate your giving me the opportunity to respond to your inquiry A copy of this letter has been forwarded to the Revdex.com in response to your complaint I am available for any further questions at the below contact information

Here is my response to this complaint. ___________________________________________ December 8, 2016 22.5pt;"> [redacted] RE: Aspen Dental Account Number [redacted] RevDex.com Complaint ID # [redacted] Dear Ms. ***: Thank you for sharing your concerns about the treatment you received. I am writing to you on behalf of the Columbus, IN Aspen Dental branded practice, owned and operated by CS Dental LLC. I certainly do apologize for your experience at the Columbus, IN Aspen Dental office. I am in receipt of your complaint filed with the RevDex.com. I have reviewed it with the Columbus, IN Aspen Dental Office Manager, Deborah. The reason a balance remained due after all insurance payments were made is because a portion of your initial estimate was based on anticipated participating provider discounts from your dental insurance provider. When payment was received from your dental insurance these discounts were not indicated. The insurance company dictates the amounts of discounts taken (if any). After review, I note that Aspen Dental did actually receive the estimated payment amount from your dental insurance and you did remit the patient portion quoted to you. As a courtesy to you, I have been authorized to remove the entire remaining amount due. The balance due on your Aspen Dental account is now zero. The collection agency is being notified to close their file (takes about 7-10 days). Also please note that no information concerning your Aspen Dental account has been reported to any credit bureau or credit reporting agency. I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the RevDex.com in response to your complaint. I am available for any further questions at the below contact information. Sincerely, Ron H [redacted] Ron H [redacted] Senior Patient Satisfaction Specialist Aspen Dental Management, Inc. Phone: 1-866-273-8606, Extension 1329 Fax: (315) 295-2589 E-mail: rh***@aspendental.com