Aspen Dental

August 28, 2017Dear [redacted] :Thank you for sharing your concerns about the treatment you receivedI am writing to you on behalf of the Allentown, PA Aspen Dental branded practice, owned and operated by Chandan C [redacted] Dental PCl certainly do apologize for your experience at Allentown, PA Aspen Dental office.I am in receipt of your complaint filed with the Revdex.comI have reviewed it with the Allentown, PA Aspen Dental Office Manager, Carolyn with whom you have spoken to in the past and the dental practice owner, DrC***We sincerely apologize for any misunderstanding and miscommunication about what services would be done for free on the day of service set aside for veteransWe are sorry for any inconvenience this matter has caused youServices that require a specialist such as an Oral Surgeon were not part of the free treatment offeredCarolyn has advised me that she did attempt to contact you prior to you coming inShe has since attempted again to reach you to discuss this matter further and hopefully reach a resolutionPlease reach out to Carolyn at the Allentown, PA Aspen Dental office at ###-###-#### (option 2) and she will be happy to speak with you.I appreciate you giving me the opportunity to respond to your inquiryA copy of this letter has been forwarded to the Revdex.com in response to your complaintI am available for any further questions at the below contact information.Sincerely,Ron HSenior Patient Satisfaction Specialist

At the time that the patient received the filling the DrS [redacted] was in substituting for DrP***We were unaware that DrS [redacted] was out of network for the patient as our substitute Dr's are supposed to be in network for all of the insurances that Aspen Dental works withWe have not received the letter from insurance declining the claim, however, when we do, they account will be adjusted so the patient will not owe anything extra

Dear Ms***: Thank you for sharing your concerns about the treatment you received I am writing to you on behalf of the Canandaigua, NY Aspen Dental branded practice, owned and operated by Aspen Dental of Rochester PLLC I certainly do apologize for your experience at Canandaigua, NY Aspen Dental officeI am in receipt of your complaint filed with the Revdex.com I have reviewed it and your Aspen Dental account with the Canandaigua, NY Aspen Dental Office Manager Tiffany and the Regional Manager Elizabeth Tiffany advised me that she spoke with you briefly today, but was not able to communicate what the dental practice could do to assist you before the call was disconnected The dentures were purchased in December of 2012, and came with a seven year warranty which is still in effect However; there is no refund guarantee available for the dentures The offer exists for you to come in to meet with the dentist and technician to determine what can be done to resolve the problem If you wish to make an appointment to be seen, please contact the dental office at ###-###-#### (option 2) and speak with Tiffany There will be no refunds submitted for the payments made for the dentures I appreciate you giving me the opportunity to respond to your inquiry A copy of this letter has been forwarded to the Revdex.com in response to your complaintI am available for any further questions at the below contact informationSincerely, Ron H*** Ron H***Senior Patient Satisfaction SpecialistAspen Dental Management, Inc

Here is my response to this complaint _____________________________________________________ Ms [redacted] met with the Rochester, NY (Gates) Aspen Dental Office Manager, Lisa and as of November 04, 2015, this matter has been resolved The additional payment due was to cover the cost of the partial upper and lower Cast dentures The cost of these dentures was not included in the original amount as they are delivered approximately six months after the extractions (healing period) During that time the patient has the immediate partial dentures and receives relines and adjustments as necessary Ms [redacted] paid $1,on November 04, to continue treatment and receive the Cast partial dentures Sincerely, Ron H [redacted] Senior Patient Satisfaction Specialist Aspen Dental Management, Inc Phone: ###-###-#### Ext Fax: ###-###-#### E-Mail: rh***@aspendental.com

November 17, [redacted] **Cottage Grove, OR 97424RE: Aspen Dental Account Number [redacted] Revdex.com Complaint ID # [redacted] Dear Ms [redacted] :Thank you for sharing your concerns about the treatment you receivedI am writing to you onbehalf of the Eugene, OR Aspen Dental branded practice, owned and operated by Garnache DentalLLCI certainly do apologize for your experience at the Eugene, OR Aspen Dental office.I am in receipt a complaint filed on your behalf by [redacted] with the Better BusinessBureauI have reviewed it with the Eugene, OR Aspen Dental Office Manager, Matthew and thetreating dentistAll treatment diagnosed and performed was justifiedWe are confident in allclinical aspects of the treatment providedWith that said, the practice owner has givenauthorization to refund an additional $back to your MasterCard account ending in #***Please allow 3-business days for receipt and posting of the $refund.I appreciate you giving me the opportunity to respond to your inquiryA copy of this letter hasbeen forwarded to the Revdex.com in response to your complaintI am available forany further questions at the below contact information.Sincerely,Ron H***Ron H***Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: 1-866-273-8606, Extension ***Fax: (315) 295-2589E-mail: [redacted] @aspendental.com

Here is my response to Mr [redacted] 's complaint _________________________________________________ Dear Mr [redacted] : Thank you for sharing your concerns about the treatment you received I am writing to you on behalf of the Keizer, OR Aspen Dental branded practice, owned and operated by Garnache Dental LLC I certainly do apologize for your experience at the Keizer, OR Aspen Dental office I am in receipt of your complaint filed with the Revdex.com I have reviewed it along with your Aspen Dental account On April 07, 2016, your Aspen Dental account was adjusted and a second refund in the amount of $was processed back to your Dental First Finance account That amount along with the previous refund of $1,done on December 09, 2015, equals the total amount paid to Aspen Dental of $1,on November 06, The reason there was a discrepancy is your dental insurance did not cover the exam and x-ray treatment at 100% as estimated I appreciate you giving me the opportunity to respond to your inquiry A copy of this letter has been forwarded to the Revdex.com in response to your complaint I am available for any further questions at the below contact information Sincerely, Ron H [redacted] Senior Patient Satisfaction Specialist Aspen Dental Management, Inc Phone: 1-866-273-8606, Extension [redacted] Fax: (315) 295- E-mail: [redacted]

Here is my response to this complaint.____________________________________To whom it may concern:This issue was resolved today Ms [redacted] called the Aspen Dental Patient Satisfaction Department and spoke with [redacted] this morning An agreement was reached that Aspen Dental would remove $of the balance due and Ms [redacted] would pay the remaining $balance The $adjustment has been done, leaving a $amount due Please note that to date, no information concerning this account has been reported to any credit bureau or reporting agency Per the communication between Ms [redacted] and [redacted] the $balance due will be paid this Friday October 7th, 2016.For review, I have attached a copy of Ms***' Aspen Dental account ledger history showing all transactions and reflecting the aforementioned adjustments and remaining amount due.Please do not hesitate to contact me if you require additional assistanceSincerely, Ron H*** Senior Patient Satisfaction SpecialistAspen Dental Management, Inc[redacted]

To Whom It May Concern:Included with this email is a copy of my response to this complaint.Thank you, [redacted] Patient Satisfaction SpecialistAspen Dental Management, Inc [redacted] East Syracuse, NY 13057Tel [redacted] tel [redacted] Ext [redacted] fax [redacted] webwww.aspendental.com email [redacted] @aspendental.com

To whom it may concern,I have received Ms [redacted] 's rejection and our response remains the same as initially communicatedA refund will not be issued for the partial, please contact the office to make any necessary adjustments needed to the partial at ###-###-####, option Sincerely, Kelly M [redacted] Kelly M [redacted] Patient Satisfaction Specialist Aspen Dental Management, Inc

To whom it may concern, Please see my response below:March 22, [redacted] ***RE: Aspen Dental Account Number: [redacted] Revdex.com ID # [redacted] Dear Ms***:Thank you for sharing your concerns about the treatment you receivedI am writing to you on behalf of the Chelmsford, MA Aspen Dental branded practice, owned and operated by Dr [redacted] DMD PCI certainly do apologize for your experience at the Chelmsford, MA Aspen Dental office.I am in receipt of your complaint filed with the Revdex.comI have reviewed it and your Aspen Dental accountA refund in the amount of $has been credited to your [redacted] card.I appreciate you giving me the opportunity to respond to your inquiryA copy of this letter has been forwarded to the Revdex.com in response to your complaintI am available for any further questions at the below contact information.Sincerely, [redacted] Patient Satisfaction SpecialistAspen Dental Management, Inc[redacted]

Because I haven’t been to a dentist in a few years, I was referred to DrP [redacted] at Aspen Dental by my friend because she had dental work done for several hundred dollars by DrP [redacted] and she was satisfied with the work he performed on her teeth I called their office at Northcliff and made my appointment to see DrP [redacted] on January 15, at 2:p.mfor a free evaluation DrP [redacted] explained what had to be done to my teeth and I was introduced to the office manager Marcus R [redacted] to talk about payment of the work to be done During my conversation with him he was called to the telephone and I was then introduced to some gal to complete this conversation about payment I was given documents that showed the work to be done on my teeth by DrP [redacted] and the entire cost(copies are attached herewith) The work to be done on my teeth was fillings -- (one tooth had a silver filling and this silver filling had to be drilled out of the tooth before they could fill this tooth) and there

Here is my response to this complaint.______________________________________ January 2, Ms [redacted] *** RE: Aspen Dental Account Number [redacted] Revdex.com Complaint ID # [redacted] Dear Ms [redacted] : Thank you for sharing your concerns about the treatment you received I am writing to you on behalf of the Flowood, MS Aspen Dental branded practice, owned and operated by Dr [redacted] DMD PC I certainly do apologize for your experience at Flowood, MS Aspen Dental officeI am in receipt of your complaint filed with the Revdex.com I have reviewed it and your Aspen Dental account with the Flowood, MS Aspen Dental Office Manager, [redacted] and the Regional Manager, [redacted] Payment received from your dental insurance for the services you received was significantly less than estimate This has resulted in a remaining balance due of $1, As a courtesy, [redacted] has authorized me to remove one half of the balance due ($686.10) Upon receipt of payment of the new adjusted balance ($686.10) the Flowood; MS Aspen Dental office will deliver the second set of dentures to you If you have any questions, please contact [redacted] at the office at (601) [redacted] (option 2) or request to speak with [redacted] I appreciate you giving me the opportunity to respond to your inquiry A copy of this letter has been forwarded to the Revdex.com in response to your complaintI am available for any further questions at the below contact informationSincerely, *** *** [redacted] ***Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: 1- [redacted] , Extension 1329Fax: [redacted] E-mail: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint yet For your reference, details of the offer I reviewed appear below I will not accept this yetFirst, I need to see what the billing to my insurance is and be sure Aspen isn't going to spring unexpected charges on meSecond, Aspens Utica office was supposed to put my bridge in temporary, then have the New Hartford office do it permanentThey didnt do thisThe bridge prep was flawed for one thingThe front tooth of the bridge is oversized and is negatively effecting my biteThird, something has happened at the rear of my mouth behind the rear tooth of the bridgeSomething has worked its way through my gumsI have an open sore there with rough edges like a tooth root or bone poking throughMy insurance only covers work done at Aspen, and right now I cannot bring myself to ever go back to themThis is despite the problems since the bridgework, and the fact that I still need a cavity taken care of and cleaning/root plaining doneUnfortunately, I'm prepared to suffer, rather than return to AspenOnce my insurance claim clears and I am sure Aspen isn't going to stick me with other charges, I'm willing to let this all goThen, I will suffer until I can change my insurance and go elsewhereIt has been a nightmareI am requesting a couple weeks to get in touch with my insurance and make sure the billing is done properly before I accept the response Regards, [redacted]

Here is my response to this complaint ______________________________________ October 18, Ms [redacted] Gladstone, Or RE: Aspen Dental Account Number [redacted] Better Business Bureau ID # [redacted] Dear Ms [redacted] : Thank you for sharing your concerns about the treatment you received I am writing to you on behalf of the Happy Valley, OR (Clackamas) Aspen Dental branded practice, owned and operated by Madugula LLC I certainly do apologize for your experience at the Happy Valley, OR (Clackamas) Aspen Dental office I am in receipt of your complaint filed with the Revdex.com I have reviewed it and your Aspen Dental account with the Office Manager, Jennifer After corrections and adjustments, you were charged for six total extractions at $each ($900.00) plus the cost of the upper and lower dentures ($1,214.20) The total amount paid via Genesis on June 02, 2016, was $2, The total amount charged is $2, The difference is $ On September 30, 2016, a refund in the amount of $was processed back to Genesis On October 05, a $refund was processed back to Genesis The total amount refunded to date is $ For your review I am including with this letter copies of your Treatment Acceptance form and Aspen Dental account ledger showing all transactions to date I am sorry for any misunderstanding or confusion in this matter; however based on the treatment you received, the amount refunded to date is correct I appreciate you giving me the opportunity to respond to your inquiry A copy of this letter has been forwarded to the Revdex.com in response to your complaint I am available for any further questions at the below contact information Sincerely, Ron H [redacted] Ron H [redacted] Senior Patient Satisfaction Specialist Aspen Dental Management, Inc Phone: 1-866-273-8606, Extension [redacted] Fax: (315) 295- E-mail: [redacted]

I have been working diligently on this caseOriginally [redacted] had gotten an estimate from us from the insurance company and the estimate he was given was $At the end of his first visit, he paid $On the second visit we had never collectedHe works with a [redacted] insurance company and basically there was an issue with [redacted] and recently they have been denying all claimsWhen [redacted] reached out to them, [redacted] took the claim and paid the in network portionHe just never paid his full portion to usThis was no issue on our end, solely with the insuranceHe owes a lot less than his estimate, the outstanding balance is $I spoke to [redacted] about this and he asked I reach out to [redacted] I did and I sent all the information to them and explained everything fully and they understood what the bill was and what it was forHe still thinks he should have not to pay because of all the issues on the insurance side, but again that has nothing to do with us

Here is my response to the rejection by Mr [redacted] .___________________________________________________ September 6, Mr [redacted] RE: Aspen Dental Account Number [redacted] Revdex.com ID # [redacted] Dear Mr [redacted] : Thank you for sharing your concerns about the treatment you received I am writing to you on behalf of the Kennewick, WA Aspen Dental branded practice, owned and operated by Aspen Dental of Oregon PC I certainly do apologize for your experience at Kennewick, WA Aspen Dental office I am in receipt of your complaint filed with the Revdex.com I have reviewed it and your Aspen Dental account with the Kennewick, WA Aspen Dental Office Manager, Jesse Given your dissatisfaction, an offer to refund a total of $2,has been made to you A general release signed by you is a requirement of receiving the refund All refunds are processed in the manner payment was received You paid $1,via personal check and of that amount you have already been refunded a total of $($on April 07, & $on August 22, 2017) Of the $refund you would receive a check for $with the remaining $1,being refunded to Dental First Finance If your account has been paid in full with Dental First, you merely have to contact them once they receive the refund and request a check from them If you choose not to sign the release, no additional refunds will be processed I have attached an amended release for your review and signature I appreciate you giving me the opportunity to respond to your inquiry A copy of this letter has been forwarded to the Revdex.com in response to your complaintI am available for any further questions at the below contact information Sincerely, Ron H [redacted] Ron H [redacted] Senior Patient Satisfaction Specialist Aspen Dental Management, IncPhone: 1-866-273-8606, Extension [redacted] Fax: (315) 295-E-mail: [redacted] @aspendental.com

? Dear Mr***:? Thank you for sharing your concerns about the treatment you received.? I am writing to you on behalf of the Dewitt, NY Aspen Dental branded practice, owned and operated by Christopher C [redacted] DDS PC.? I certainly do apologize for your experience at the Dewitt, NY Aspen Dental office.? I am in receipt of your complaint filed with the Revdex.com.? I have reviewed it with the Dewitt, NY Aspen Dental Office Manager, Jonatan and the Managing Clinical Director DrM [redacted] On November 16, Jonatan called and left a message for you to contact him to schedule an appointment to meet with the DrM [redacted] to address the concerns with your denture.? Please reach out to Jonatan at the Dewitt, NY Aspen Dental office at (315) 445-(option 2) and he will be happy to assist you.? I appreciate you giving me the opportunity to respond to your inquiry.? A copy of this letter has been forwarded to the Revdex.com in response to your complaint? I am available for any further questions at the below contact information.? Sincerely,? Ron H***Senior Patient Satisfaction SpecialistAspen Dental Management, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Suzanne Carter

January 17, I had the first of two appointments with Aspen Dental to have a routine cheand cleaning and a couple of teeth filled At that time the office at Aspen Dental checked with my insurance, [redacted] to verify coverage and to let me know what I would owe as my part I began my treatment which was a deep cleaning that dayBefore I left the office I told them I wanted to pay the entire amount that I owed before I left They tried to talk me into setting up a payment plan but I insisted on just paying the amount I owed in full which was I returned on January 24, and they completed my cleaning and filled two teeth Before leaving that day I paid which I was told was the total amount I owed I never returned for any more appointments but was surprised to be sent a bill for over $from Aspen Dental, supposedly because they had decided that they were not a provider for [redacted] ***? After some time they reduced my bill to $ I

April 2, [redacted] NW [redacted] StreetLawton, OK ***RE: Aspen Dental Account Number: [redacted] Revdex.com ID # [redacted] Dear Ms [redacted] :Thank you for sharing your concerns about the treatment you receivedI am writing to you on behalf of the Lawton, OK Aspen Dental branded practice, owned and operated by Dr [redacted] A [redacted] PLLCI certainly do apologize for your experience at the Lawton, OK Aspen Dental office.I am in receipt of your complaint filed with the Revdex.comI have reviewed it and your Aspen Dental accountA refund in the amount of $was processed to your Visa card on 3/14/Your Aspen Dental account balance is zeroI have attached an account ledger for your records.I appreciate you giving me the opportunity to respond to your inquiryA copy of this letter has been forwarded to the Revdex.com in response to your complaintI am available for any further questions at the below contact information.Sincerely, [redacted] Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: ###-###-####, Extension [redacted] Fax: ###-###-####E-mail: k [redacted] @aspendental.com