Aspen Dental

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I would like to inform the Revdex.com that I paid like $to my account to bring the balance to $on October 23, because I was being threatened by the business of being sent to collections if it was not paid in fullI now receive a letter from Kelly M [redacted] , months later, telling me no adjustments would be made to the account because a pre determination was no required for the services rendered to meAnd that right there is the core problem with Aspen Dental business practices! I replied to Kelly via emailHeres a copy for you:Hello Kelly,Thanks for responding to my complaint from the Revdex.com, which I have submitted months agoYour attention is very valued over here.The balance on my account is at $because I PAID IT, after your company threatened to send me to collections if my account was not paid in fullAt the time of my visit, YOUR dental office reps told me I was responsible for a certain amount, and I agreed to that amountThey told me that Aspen Dental's estimate is near 99% accurate and that cases involving any adjusted balances were minimal, NOT $ADD $1,to that which I financed and we are at almost $1,My point is simple, if I were informed of how much I really needed to pay I would NOT have agreed to the services because it was too muchYou say a pre determination is not required for the services that were rendered to me, but it is also not a fair business practice to the consumerYour office reps instill a sense of accuracy of 99% to the consumer at the time of service, yet the estimates are off by $250.00! Then I am stuck paying all this extra money or else I get put in collections and my credit gets hitAll because a "pre determination was not required."I bet there are many cases just like mines floating around and tens of thousands of people are stuck paying these bills, due to your company purposely either underestimating or not getting a clear estimate from the dental insuranceYour company's estimate was off by $250.00, you are saying its not your fault, and you wont even offer me a refund checkIts just bad business for the consumer if you are not honestIts unfair to me that I got bamboozled into this bill, and I filed a complaint months ago to the Revdex.comI am sending a copy of this email to them also Regards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

This has been the worst experience of my entire life!!! I have never felt so ill towards another company of any kind as I do with Aspen DentalI had an old filling fall out in between teethThis being my only pain or issue I had, I made an appointment with the closest center to me, a min driveEveryone seemed polite, took my x-rays and sat me in a room to look at a bill for $12,for a ton of work, cleanings etcWell that wasn't happening so I opted for $worth of work to fix the original issue (which ended up costing me root canals for the teeth) and replacement filling for a tooth I've never had an issue with and some routine cleaningsSo I took the fast [redacted] credit and charged itFine! They immediately fixed my old filling, which was done by a new girl and done incorrectly so it caused me more damage to the molar below it which I now have to have fixed elsewhere since I'll never go back to ADI left and had to come back hrs later for the "real dentist" t

Complaint: [redacted] I am rejecting this response because:Based upon my review I should be refunded $258; as I am still paying $for the Fluoride varnish instead of the agreed amount through GEHA for $Also on the bottom of the account summary it still reflects my health insurance being billed when GEHA is solely dental insuranceI had notified [redacted] concerning this on March the 6th, and [redacted] on March the 12thCalling [redacted] several times, but based upon Aspen Dentals limited customer service hours of hours a week, have yet to receive a response from her Regards, [redacted]

Mr [redacted] [redacted] ***RE: Aspen Dental Account Number [redacted] Revdex.com Complaint ID # [redacted] Dear Mr [redacted] :Thank you for sharing your concerns about the treatment you receivedI am writing to you on behalf of the San Antonio, TX Aspen Dental branded practice, owned and operated by TX-SCD Dental PCI certainly do apologize for your experience at the San Antonio, TX Aspen Dental office.I am in receipt of your complaint filed with the Revdex.comI have reviewed it and your Aspen Dental accountYour account has been adjusted to reflect the missed discounts totaling $for the date of service November 02, Your date of service treatment of April 05, 2017, reflected a patient co-pay amount of $With the $credit your balance was reduced to $As a courtesy, that amount has been removed from your accountYour Aspen Dental account now shows a zero balance dueFor your review, I have enclosed a copy of your Aspen Dental account ledger history showing the adjustments and the zero balance.I appreciate you giving me the opportunity to respond to your inquiryA copy of this letter has been forwarded to the Revdex.com in response to your complaintI am available for any further questions at the below contact information.Sincerely, [redacted] ***Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: [redacted] ***Fax: ( [redacted] E-mail: [redacted]

Complaint: [redacted] I am rejecting this response because:The Dental First Finance account has been paid in full (see attached) I agree to the amount but will only agree to a check made out to me in the full amount Sincerely, [redacted]

From: OM Jody W [redacted] Sent: Wednesday, November 9, 4:PM To: infoSubject: [redacted] Hello, We received notice today of a complaint about our business Following is our response to the complaint outlined above The balance that remains ($50) is the amount of his insurance deductible applied to his account The patient signed a treatment agreement that outlined a total due of $on 9/6/for services to be rendered The patient was only charged $on the day of service (9/15/16) The amount remains a valid debt To my knowledge, the patient has not contacted our office (at any time) to attempt to resolve or understand the matter Thank you for your time Please advise if there is anything further you need from us Sincerely, Jody DW***, Office Manager Aspen Dental E Main St Plainfield, IN (317) 837-

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] eI [redacted] have agreed to get a new set a Dentures at a 50% discount for the top of the line dentures both upper and lower, with will resolve this issueThank you for your timeEd [redacted] e

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Stacey ***

Complaint: [redacted] I am rejecting this response because: the refund have not back to me after days, because business responded refund will process with in 3-days.Sincerely, [redacted] ***

Dear Mr [redacted] : Thank you for sharing your concerns about the balance due for the treatment you received I am writing to you on behalf of the Cicero, NY Aspen Dental branded practice, owned and operated by Aspen Dental of Central New York PLLC I certainly do apologize for your experience at Cicero, NY Aspen Dental officeI am in receipt of a complaint filed on your behalf with the Revdex.com by Ms [redacted] I have reviewed it and your Aspen Dental account with the Cicero, NY Aspen Dental management and ownership team The services provided to you on December 01, 2017, were submitted via claim to your insurance company Excellus On December 12, 2017, payment was received from Excellus Per the response from Excellus they did “not” cover the Sedation charges leaving a $balance due from you the patient Please contact Excellus directly to inquire about claim payments, or if you have questions about your insurance plan coverage I appreciate you giving me the opportunity to respond to your inquiry A copy of this letter has been forwarded to the Revdex.com in response to your complaint I am available for any further questions at the below contact informationSincerely, Ron H*** Ron H***Senior Patient Satisfaction SpecialistAspen Dental Management, Inc

Dear Mr [redacted] : Thank you for sharing your concerns about the financing and insurance billing for the treatment you received I am writing to you on behalf of the Albany, NY Aspen Dental branded practice, owned and operated by Aspen Dental Assoc of Hudson Valley PLLC I certainly do apologize for your experience at the Albany, NY Aspen Dental officeI am in receipt of your complaint filed with the Revdex.com I have reviewed it and your Aspen Dental account with the Albany, NY Aspen Dental Office Manager, Kristen The Dental First Financing that you applied for and used as payment was six month no interest promotional plan You received a copy of your signed sales receipt that clearly explains the terms and conditions of the loan (copy enclosed) Please contact Dental First with any questions about that loan In addition, you also owe Aspen Dental a total of $ The reason is that your dental insurance company did not remit payment for the denture you received You may contact your dental insurance carrier Delta Dental for confirmation If you wish to discuss the amount owed to Aspen Dental, please reach out to the Office Manager, Kristen at ###-###-#### (option 2) and she will be happy to assist youI appreciate you giving me the opportunity to respond to your inquiry A copy of this letter has been forwarded to the Revdex.com in response to your complaint I am available for any further questions at the below contact informationSincerely, Ron H***Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: ###-###-####, Extension

Dear Ms [redacted] : Thank you for sharing your concerns about the treatment you received I am writing to you on behalf of the Cicero, NY Aspen Dental branded practice, owned and operated by Aspen Dental of Central New York PLLC I certainly do apologize for your experience at Cicero, NY Aspen Dental officeI am in receipt of your complaint filed with the Revdex.com I have reviewed it and your Aspen Dental account with the Cicero, NY Aspen Dental Antonia Antonia advised me that she spoke with you approximately two weeks ago regarding your concerns As a result, you will be receiving refunds totaling $ You will receive two checks, one for $and another for $ The checks will be mailed to you by no later than Tuesday July 11th You may receive the larger check first with the smaller amount to follow within a couple of days If you have any questions, please reach out to Antonia at the dental office at ###-###-#### (option 2) and she will be happy to assist youI appreciate you giving me the opportunity to respond to your inquiry A copy of this letter has been forwarded to the Revdex.com in response to your complaint I am available for any further questions at the below contact informationSincerely, Ron H***Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: ###-###-####, Fax: ###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I do not think the business has addressed my concern in their responseI believe I explained very clearly in my original complaint email why I would like to request a FULL refundWhat I requested was a full refund, not continuation with their bad serviceIf you want to know some of the major problems I have experienced at Aspen Dental Latham office, you can go back to my original complaint emailBelieve me, that was only a list of the major problems, and I can go on and on with many other smaller issuesI can also give you a recap about what I have been going through: Basically, I paid a lot of money for an implant for my front tooth, which was close to $That amount of money is at the high end of the price range on the marketUsually high price means high quality and better service/treatmentHowever, this process has been lasting for more than years with many mistakes and I am still wearing exercise retainer, which is definitely not good serviceCheap crown and abutment that irritate my gum and not even aesthetically matching are not good quality, neitherIt is so not worth itI do not think the dentist cares about her patients, she tried to convince me that red swollen gum is because I had fake tooth, and she also believed uneven gum line was acceptable (she burned my gum to make the crown fit, and that was how the uneven gum line was created)When I requested a refund at the Latham office, DrS brought me to the legal person, who was so rudeShe said "we can refund you for the crown, that's it"When I explained to her my frustration about the uneven gum line and asked her to have a heart, she replied "I do not have a heart"I really lost my patience and confidence in Aspen DentalI have no idea what else can go wrong next time I walk in their officeAnd what is even worse is that they do not care about these mistakes, and they all act like "we know you are being taken advantage of, but what can you do?"I think that is the only explanation why this process has been lasting for more than yearsPlease have some sympathy in your patientGive me my full refund so that I can go to a dentist who can help me with a crown and implant that work both functionally and aestheticallyI have been losing so much weight as I cannot eat well with exercise retainerPlease have a heart and let me move on with my life Thanks Regards, [redacted] ***

December 30, 2016Dear [redacted] :Thank you for sharing your concerns about the treatment you receivedI am writing to you on behalf of the Easton, PA Aspen Dental branded practice, owned and operated by Chandan C [redacted] Dental PCI certainly do apologize for your experience at the Easton, PA Aspen Dental office.I am in receipt of your complaint filed with the Revdex.comI have reviewed it along with your Aspen Dental accountAll payments made for dentures provided to you in & have been refunded to your [redacted] Finance accountDentures purchased in are not covered under the Denture Money Back GuaranteeFor your review, please find enclosed a copy of your Aspen Dental account ledger history.I appreciate you giving me the opportunity to respond to your inquiryA copy of this letter has been forwarded to the Revdex.com in response to your complaintI am available for any further questions at the below contact information.Sincerely,Ron HSenior Patient Satisfaction Specialist

Place is going downhill fastUsed to be an apartment I was proud of and recommended to friends, but management has taken a turn for the worse and they will nickel and dime you on your way in & out! I spent a year here and really enjoyed it at the beginningStaff was courteous, maintenance guys were prompt and friendly and the neighborhood was cheerful & safeThe fencbackyards were perfect for my golden lab/husky and there were plenty of friendly dog-walkers in the mornings and eveningsHope they can somehow manage to build back up to this level Since January or thereabouts, maintenance became painfully slow, it took months for my dishwasher to finally get fixed and my screen door was never looked at even after I moved out in May! When I decided to move, head manager piled on fee after fee and I ended up writing an addition four checks, each one I thought was the last of themWhat finally tipped over the scale was when the head manager fined me for a light oil spot on the carpet - carpet which was already years old and the maintenance guys said would have to be completely replaced before the next tenant anyways! The fine wasn't exorbitant, but a clear smack in the face and left a very bitter taste in my mouth as I ended my time at Williamsburg In all, I really hope management will refocus on people and not petty profit as it already is a higher priced apartment complex as isI didn't mind paying the extra when staff was timely and efficient, but based on this experience, I'm glad I got out when I did!

Here is my response to this complaint __________________________________________ November 20, Mr [redacted] Webster, NY RE: Aspen Dental Account Number Revdex.com ID Number [redacted] Dear Mr [redacted] : Thank you for sharing your concerns about the treatment you receivedI am writing to you on behalf of the Webster, NY Aspen Dental branded practice, owned and operated by Aspen Dental of Rochester PLLCI certainly do apologize for your experience at the Webster, NY Aspen Dental office I have received your complaint statement filed with the Revdex.com with the Managing Clinical Director, DrU [redacted] and the Aspen Dental Regional Manager, Matt ChaneyMatt has advised me that he and DrU [redacted] have offered to have you come in to the office for a no-charge re-evaluation with DrU [redacted] Please respond to Matt or DrU [redacted] by contacting the Webster, NY Aspen Dental office at ###-###-#### (option 2)If you decide not to continue with treatment you will receive a refund for any credit amount on your account resulting from services not providedYou will also have the option under the Aspen Dental Denture Money Back Guarantee to be refunded for the partial denture that you receivedMatt can explain the DMBG process I appreciate you giving me the opportunity to respond to your inquiryA copy of this letter has been forwarded to the Revdex.com in response to your complaintI am available for any further questions at the below contact information Sincerely, Ron H [redacted] Ron H [redacted] Senior Patient Satisfaction Specialist Aspen Dental Management, Inc Phone: ###-###-####,

Dear Mr***: Thank you for sharing your concerns about the treatment you received I am writing to you on behalf of the Dewitt, NY Aspen Dental branded practice, owned and operated by Christopher C [redacted] DDS PC I certainly do apologize for your experience at the Dewitt, NY Aspen Dental officeI am in receipt of your complaint filed with the Revdex.com I have reviewed it with the Dewitt, NY Aspen Dental Office Manager, Jonatan and the Managing Clinical Director DrM [redacted] On November 16, Jonatan called and left a message for you to contact him to schedule an appointment to meet with the DrM [redacted] to address the concerns with your denture Please reach out to Jonatan at the Dewitt, NY Aspen Dental office at (315) 445-(option 2) and he will be happy to assist youI appreciate you giving me the opportunity to respond to your inquiry A copy of this letter has been forwarded to the Revdex.com in response to your complaint I am available for any further questions at the below contact informationSincerely, Ron H***Senior Patient Satisfaction SpecialistAspen Dental Management, Inc

[redacted] sold me a defective product which if he was a responcible business owner, he would have replaced the deck It was improperly installed, started cracking within months time and had a U shaped piece of wood grain sticking up on the begining of my dock The wholesaler of the product offered to give him his money back on the product I even offered $extra to replace with trex SILENCE! I'm litigating to a solution as he has not responded to any requests He does not stand behind his product, busines or responsibility Please becarefull as I paid him appro 9k and now have to spend more to fix what should have been right from the beginning Boards are raised because scwews did not go into stringers Many problems and no solution from him

Effective June 16, 2017, the insurance issue that prompted [redacted] complaint has been resolvedPayment has been received and posted to her Aspen Dental accountAdjustments have been made to correct any billing issues [redacted] has been updated concerning her Aspen Dentai account status.Sincereiy [redacted] Ron H [redacted] Senior Patient Satisfaction Specialist Aspen Dentat Management, Inc [redacted]