AT&T

In first year of contract, which was promised to be discounted for the first months, am being overcharged by $75+Bill should be and have gotten bills of $and $in my first two months of serviceHave talked to customer service who have told me that everything had been fixedStill getting overcharged billsContract states first months are discounted at half of the price of the cable package

I have called many times and our service still is going outmany people has came out and still not fixed they have said what the prob is and wont fix
ive called many times and people has came outthey all say the same thing until the main box is fixed we will always have the same problem and it is never fixed and we pay to much money to not have any thing done about itour service keeps going out and I home school my children and we need our service to work right and I pay alot for it to not work rightim tired of calling and getting nothing done I pay my bill and I think I should be able to watch my t.v and talk on my phone and use my computer with out it going out every time the wind blows or it rains there has been over people out to fix it and it still does the same thingi shouldnt have to pay so much for messed up service

Service Type: Residential ServiceAccount: XXX XXX-XXXX XXX XAccount: XXX XXX-XXXX XXX XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1In early January I switched from ATT DSL Internet, to ATT UVerse Internet The technician and on the phone it was confirmed my DSL would disconnect on the same date I continued to get bills I repeatedly would call and explain my situation This went on for months I would continue to get sent bills, the DSL Account was still active I went from a positive credit of $on my account that was to be mailed to me to $owed I called several times One of the times I eventually got someone who understand what I was explaining and they promised me a credit of $171.00, to make up for the $I did have on my account and to wipe clean the $ Also, close my account that should have been closed in January I continued to still get bills, and instead of the credit resol

ATT is absoultely shocking in regards to their customer serviceI waited THREE DAYS at my house for a tech to come install an upgraded internet and no one ever showed upWith over hours of phone calls, talking to managers, and supervisors, no one ever came to install my internet I was told techs never picked up my ticket and on the third day was told someone would be at my house at AM and again....no one showed upI was lied to on MULTIPLE occasions, and have these lies recordedAre they going to compensate me 43/hr for all the time I had to take off work?

Well I have been with AT&T since I have Phones and tablets that are on the NEXT programWell I had one installment left on those of my phones so I paid those off so I could upgrade my phones and trade the phones in for the Phones ValueWell a week and a half later and I having to drive to the AT&T stores several times over that week and a half because when I call the customer support they have said on several occasions that it has been fixedWhen I get there it has not been fixedWell I wasted a tank of gas for and was on the phone trying to get this stuff fixed spending more time with them then my own family and then they tell me there is nothing we can do The money has been credited to my account and I have to wait to upgrade my phone another monthsThen to top it all off I was told on several occasions that a supervisor would call me back and not once did I receive a call back nor would the customer support allow me to talk to a supervisorI am on the verge of leaving this company and I have many military veterans and soldiers that are will to leave them as well because they aren't helping a veteran by solving this

I requested my AT &T landline long distance service be cancelled 5/2/By 6/5/that was not doneI called and cancelled it againSince that time I received statements saying I was due a refund of $Since 10/3/I have spent hours trying to find out about my refundCustomer service can not find any record of my account even though I received another statement the same dayLast thing I was told was to wait and see what happens

I did not receive Disneyland tickets that were due to me after claiming them on the "AT&T Thanks" app via the "Event Access" feature
Supposedly there are a handful of tickets that go live at pm EST every FridayAfter minutes of attempting to load the page that shows available ticket options, I finally got to the point where options began to appear
One of the options was Disneyland tickets, so I clicked itA claim page loaded and a blue "submit" button appearedRight above the button was a message stating that the button would not appear if the tickets were no longer availableTherefore, tickets were available and I figured I was good to go! I even took a screenshot of the page on my phone
Then I clicked the submit button and nothing happenedClicked it againNothingI was never directed to any sort of redemption page where tickets could actually be retrievedNo confirmation messageJust stuck on that same page with "tickets reserved" and available but no way to actually receive themI know there was no connectivity issue because other apps on my phone were connected to the internetEventually I went back to my home screen, clicked "history" in the app, and it said that I had claimed ticketsbut, nope! Nothing has been receivedNo emails (checked spam folder), texts, or anything
I reached out to phone support and got shuffled around to or customer service reps in various departments who couldn't help me at allAlso reached out to social media support via Facebook and still waiting to hear something from themNot sure why it's so hard to connect me to the person responsible for AT&T Thanks redemptions
I'm a volunteer youth mentor and was hoping to take the child that I work with down to Disneyland for the first timeThis would have been perfect for that since the tickets aren't cheap, but the whole thing appears to be a bait & switchVery unfortunate
Side Note: Since the tickets are showing up as "claimed" in my "history" on the app, even though I never actually received anythingthis will probably make me ineligible to claim any other tickets this month (based on their terms and conditions), which just adds to the overwhelming disappointment I have in AT&T and this app

I recently switched from AT&T U-Verse to their DirecTV after a tech told me that our reception problems were due to old outdated cable that was not due for replacement in the next yearHe recommended the switch to solve our problemI did and what a mistake
This is a terrible serviceConstant screen freezes, audio is not synced with the actor's lips, lots of pictulation and slow, slow, slow loading on channel changesCustomer service keeps sending a contract repair crew outThey have pulled new wires, replaced the brand new equipment and finally told me not to call again because 1) this is just for Satellite TV and 2) this is a software engineering issue that DirecTV has been working on for some time and I will just have to wait until they can find the problem and correct itSighWhat a mess

Service Type Residential ServicebrAccount***brAccount***brReached XXX-XXX-XXXXExt brDay Phone Impacted Phone XXX-XXX-XXXXbrAccept Agreement 1brbrAT & T charge me issues that never occurred on my *** and then gave me a payment arrangement and did not *** itIm tired of talking to rude and unprofessional associates and AT & T causing you issues that should not occurThey give out information or one representative *** tell you one thing and other representative will tell you another
Product_Or_Service: Cable and internet
Account_Number:***

It's rated one star for a reason, and a quick scan of other reviews will show you that all of our issues have in common their customer serviceThey don't care, and will lie to youAgents will contradict not only other agents, but themselves as well -- all in the same conversation They mock you, disrespect you, give you the run around and flat out LIE to youAfter 12+ years of being a loyal customer who also subscribed to directv, I have filed a formal Revdex.com complaint and will be disconnecting all my servicesI will discourage anyone from using AT&T at every chance I getYou should do the same

ATT was scheduled to come out to make repairs on my mother's UVerse phone and internet, August between - pm No one showed up at the residence to make the repairs nor did they call to cancel After literally hours on phone, new appt was made for August between and noon Corporate customer service was called to coordinate a rush on the service and to assign a representative It is now pm and we have not seen a service tech yet! I have made calls to the rep (none have been returned) and to corporate customer service All I get is we're working on it I'm fed up as my mom has wasted two days waiting on repair of faulty equipment that is just not coming I am so ready to discontinue my service and my mother's service with AT&T!

was talked into opening phone service in Sept and was lied too on cost of phones and unlimited data, cancelled phone service immediately when I recd email with facts but then phones sent to us anyway, called back in and canelled service again then returned the phones got taxes refunded and restock charge droppednow im getting billed for service and phjones we dont even haveAT&T just threatened us with collection I spent hours trying to resolve this now I have to call them back to see why we are being billed for service we cancelled and have never used SO GLAD I CANCELLED they have misleading salespersons and horrible customer service reps who do not document their system

Advertisement Issue/ Quote not honored and Billing issues
Since relocating we needed a provider for bundle services of (phone, internet, and television) When we called AT&T we spoke with a representative who quoted a price for all three services at $and changeA short time later we had the installer come and hook up services for phone and internetAt that time we found out that our cable service although through AT&T would be Direct TV which was set up several days later even though we were told everything would be hooked up on the same dayAbout a month later we received bills for both Direct TV and AT&T even though we had been told the bill would be togetherOn top of that the bills were much more then the quoted priceSo we called AT&T company to find out what was going on with the priceThe customer service representative said he could not answer why the price was more and that he would have someone call backThat call never happenedSo we again called AT&T to find ou

this company tried charging me twice for the same month of service, complete scam

Service Type: Residential ServiceAccount: XXXXXXXXX Account: XXXXXXXXX Reached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I called on May 9th to cancel my Uverse and Directv accountsI paid my final account balance for my bundled services on May 7th and my balance at cancellation was zeroA few days later I had a credit on my account for an overpayment of my directv bill but later charges were added for unreturned equipment for DirectvI was told I would receive a box to return the equipment but it never cameWhen I checked my account balance it was $due to the equipmentOn June 23rd, the $was drafted from my account for the chargesToday I received a call from a collections company stating I owe $for an account that AT&T disconnected in MayNone of these statements could be true because 1.)I am the one who cancelled the account; not AT&T, 2.) there was no balance on the account that has not been

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We cancelled our DirecTV service but kept the internetWe cancelled on the date that the contract ended so we wouldn't be billed more May 26, They gave us a price of $a month for internet with a year contract and we accepted itWhen the bill came in, it says we owe $When chatted online with someone and then they finally asked us if they could call us and we said yes, they called and told us they can only give us internet for $a month even though we were told $a monthThey put us on hold to see if they could do $30, but were on hold for 1:min and no one ever picked back upWe called the number again and they said no one picked up cause they were now closedSo they put us on hold and then left for the day? So you can pull that call and hear the lady give us a price of

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXXXXXAccount: XXXXXXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1had bundle package with att my bill was supposed to be a monthbill was $or more monthlythey charged me for unlimited long distance for more than years when I ask them several times to just take it off my bill they continued to bill for something I did not have and said I went over my internet useI disputed it with them they only agreed to take off $I told them I don't agree and will not pay you anythingthey have frauded me with years of long distance that never worked and over charged internet billsI was will to pay them $for months which should only bee $to $with taxthey billed me 1,after I told them I would not pay them $This company over charges customers, fraud them, and then don't allow any good internet companies accept H

Service Type: Residential ServiceAccount: tbaAccount: tbaReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0Internet Service =
1) AT&T has recently been dumping hundreds of spam into inbox for the first timeAlthough at least were marked spam, the same spam continues to be delivered to inboxThe problem has not stoppedIf it does not stop, service will be discontinued
2) After contacting AT&T via chat to assist with adjusting spam filter higher, which is typically done at the server end but which the at&t rep + supervisor had no idea how to doInstead, supervisor suggested changing passwordBut instead of having us sign out of email & choose "forgot password" option, he gave us faulty instructions that caused an online account to be created on at&t website, causing online bills & other at&t mail to be receivedThis online account must be removed completely and all emails to the address immediately

Ever since we have had phone repair issues with AT&T We are a small business in a rural setting and every customer is important to usAt first, it seemed every time it rained, we had buzzing on the phone lineAfter years that has been addressed Now the latest problem involves not being able to either receive or call out on either of our two phones This started July 10th and was fixed after waiting business days Now July 21st, the same problem; can't receive or call out We are still waiting for a repair, going on business days On top of it, they still bill us the same

AT&T not fulfilling their part of our service agreement and charging us for things we didn't order
In March of we a bill that had increased our cable TV charges drasticallyMy wife called to find out why and was told that the time period for our special pricing had endedSince they had increased our price so dramatically she told them we would be cancelling our service with AT&TThey then transferred her to their retention department to see if we could get better pricingThe retention department said that if we went with Direct TV they could get better pricing than beforeWe have had Direct TV in the past and they were a horrible company so my wife said no we would just like to cancelThe lady then tried to sweeten the offer and said that she could get us faster internet speed for less and that we could get an internet phone line for freeMy wife then called me into the conversation and they went over the deal with myI told them that we currently had two internet phones