AT&T

I called in to get a new phone During the conversation the employee had told me that I could get a buy one get one free on a new phone I told them that I would like that deal They then told me that I could go to the store and receive the deal I drove minutes to the store and it was not honored I then called in and confirmed with them that the conversation we had was reported to me correctly They confirmed that the associate had told me that but that the deal was not correct They then attempted to offer me other deals that would cost more and add a monthly fee on top of what I would pay up front

I've called customer service trying to eliminate my telephone service they disconnected my TV and my internet service into two separate bills and ended up costing me twice as much money that I am originally supposed to pay I've called customer service numerous times then switch from end to end to end to end with no resolution of this problem my internet service is twice as much as I was paying before my TV Service is twice as much as I was paying before so now I am paying quadruple the amount that I'm originally paying in the beginning of my services trying to resolve this situation has become more than a headache I am not satisfied with AT&T at this point at all whatsoever and my situation has still to this point not resolved

AT&T has committed fraud against meThere isn't enough space for my entire complaint, but I had absolutely no good experiences in the very short time I was with this company (January 18th to January 30th)I cancelled my services within days simply because of the awful customer serviceThis means that I should not be charged a single cent due to the day money back guarantee policyOn February 14th, I was grocery shopping when I received a transaction alert from my bank stating that I had been charged $(The total of the first bill AT&T was sending me that was DISPUTED in the first place and should NOT have been charged for that amount on that dayIt was supposed to be $on Feb 27th, but this is beside the point because I should NOT have been charged in the first place), and that my bank account was now severely overdraftedI have since been landed with several overdraft feesI called AT&T once my bank said they couldn't do anything until the charge was no longer pending, and the associate who "helped" me attempted to humiliate me, lied by omission about my situation, and attempted to get out of giving me a refund in a conference call to another associate in Bowling GreenAfter that other associate in Bowling Green said that I needed to be refunded IMMEDIATELY, the first associate ended the conference call and told me "Sorry, our offices have closedThere's nothing I can do for youCall back tomorrow," at 6:pmI called back the next day and found out that someone (I think it was the Bowling Green associate) had submitted a ticket and had labeled it as High PriorityI was told I would receive a call by the afternoon of the 15th, which is todayIf I do not receive a call by 3:pm central standard time, I will be filing a complaint with the Revdex.com and I will be filing a Fraud Dispute with my bankI am absolutely sick and tired of being patient with this company and I will not take it anymore

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXAccount: XXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1The year long introductory rate ran out after months I had to call and get my bill adjusted each month We were never late on payments My bill was never correct and each time the amount was different Bogus $usage overages were added to our account twice We did get a offer for Direct TV as a fix Our year contract was up and I cancelled the internet and home phone service The last day I used the service was July 26thI called and told a AT&T repI was cancelling at the end of JulyIt looks like I am still being billed for a service I do not have I now have a bill for $I overpaid on the last bill and to my calculations AT&T owes me money
I returned the modem No representative told me how to return my equipment when I cancelled I had to call back and as

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1AT&T is wasting my timeSpent hours collectively over the phone and chatCannot service my request for Spectrum rebateI need my bill clearly marked with cancellation chargesOr the cancellation charges waivedIf I cannot receive a bill copy within the Spectrum promotion period, I will demand a refund for cancellation

Although I paid my bill in full 0n 2/23/And cancelled my service with AT&T 3/3/At&t has continued to bill meFor money that I don't owe
I paid my account in full on 2/23/The next day I decided to go with Infinity, because I was not happy with the service that I had with At&tMy service was removed on 3/3/Now on 2/25/At&t sent me an order confirmation to remove service on 2/25/On 3/11/I Called At&t to discuss where to return equipmentDuring this conversation with Agent***I discussed that The service had been cancelled although he Claimed that they had not cancelled serviceBut after explaining that I had received the conformation and that my number had already been ported to infinityHe said that he would make note and my bill would reflect thatHowever I am still being billedI called on 5/8/to sort this outBut I was put on hold for over minutes and then disconnect meWhen I called back I was transferred from department to department,

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1This correspondence is in regards to AT&T refusal to provide my family billing information for a closed account
Since February 29th, 2016, my family has not had AT&T services ? cable and internet For the past five years our family has made monthly payments to AT&T Unfortunately, AT&T has kept increasing our required payment ? month by month
Over the past four months we have not received the following billings:
November 2015, December 2015, January 2016, February
All we?ve received are demands for more money ? with no billing summaries provided
In order for my family to make additional payments to AT&T, we've asked, via phone calls and letters, that requested billings sent to the above listed address
We need to be informed where AT&T components are to be returned;

A + RATING IS BOUGHT BECAUSE THERE IS NO WAY YOU CAN GIVE THE ABSOLUTE WORST CUSTOMER SERVICE AND HAVE NO OVERSIGHT ON SALES AND CUSTOMER SERVICE REPSTHEY SAY ONE THING AND CONSISTENTLY DO NOT FOLLOW THROUGH WITH WHAT THEY SAY
Beware......BY FAR the worst phone/internet service provider BY FARI switched my service with WOW that I had for and the price stayed the same and the service was reasonableRecieved a call about phone service from a sales rep that was a better deal than the current price I was paying I was paying and agreed to a year service plan
Let's start from the beginning:
I already had phone service and my bill was consistent a reasonable price I got a call from a phone sales rep and he sold me on what I thought was a good dealSpecifically asked, there are no hidden costs or start up costsAs soon as the service started and I was locked in this year agreementI was hit with an installation chargeI was given a creditGREAT! It took one hour long phone conversations to get it
Then, I decided to get the direct tv/internet because of discount on service for bundling
This is when the systemic constant problems began
It took the tech all day (hours and three trips to his shot to install.)
It took months for the the actual permanent installation to go inI had a wire running through my yard with a pound dog running around
It took months to bundle my serviceNo discount as promised and phone calls to get my information that was inputed wrong by the sale rep to get correct
My bill would keep fluctuating every monthNo transparent explanation on the bill to explain
I talked to another rep who tried to sell me on a tablet for only ten dollars a monthI asked specifically asked if there was a new connection feeHe said noI was then hit with a dollar charge
I changed my service to get a differant packageCustomer service rep said the charge would not go up
All of the sudden about months a my bill went up
I spent hour conversations after another trying to get someone to explain to me
HUGE COMMUNICATION BARRIER AT LEVEL ONE SUPPORT
I lost my cool and spent one conversation after another and no one could explain the charges
Finally, was told the reason for the increase in bill was for the package I had with showtimeCustomer service rep said no worries I will give you a credit pay your bill today and the next billing cycle would be lower
This was incorrectThe bill was higher with another hidden charge
I have spent hours and hours trying to resolve one bill after another that increased significantly with no clear explanation
I feel trapped in this service with THE WORST CUSTOMER SERVICE AND PROBLEM RESOLUTION TEAM
BEWARE

My service with AT&T has been awfulWhen I received the service in Feb'It had all the extras beyond basic serviceI telephoned*** was told nothing could be done until received billReceived statement, not bill, indication amount of bill, over one hundred dollars, with these servicesTelephoned *** told could not adjust my account without actual bill with seven digits behind telnoHad not received telbkto that dateask for oneTold order put inReceived billTelephoned *** ask extras be removedTold would do so, pay amount less these chargesPaid as toldNext bill contained amount was told would not be on bill as a late chargeTelephoned *** explained paymentTold take care of itNothing for daysLearned telservices turned offThree days of no help because no one seemed to know what they were, including some supervisors, finally talked with supervisor who turned my services back on and adjusted my billThis supervisor said ordering me a telb

There are several incorrect charged on my billI have called multiple times and waste hours of my time to get this corrected, and it never does
Several months ago I had to use my insurance to replace my damaged phoneI returned the defective device using the shipping label that was providedThe phone was received by the Insurance company however we are still being billed for the $I called to complain about it as soon as I saw it on my Nov bill and I was advised that it could take a couple months for the charge to be removed from my billWell it is not the 3rd bill since and I am still being charged the plus the late fee for the last months which was also going to be waivedNow, since I have a combined bill every time I call I get transferred around the world several times and after about hours I give up trying to get this corrected
Also, I called uverse customer service on 12/27/to remove my uverse tv and home tvI spoke to ivan and he said i

This review is in regards to Cowboys Utility Construction in the Midland/Odessa Texas area These AT&T contractors illegally installed a phone pedestal on the site of my family's new home construction without permission from me or my builder They then refused to remove it claiming it was in the utility right of wayThey would move it for a dollar feeAfter a survey showed that it was indeed on my property, they agreed to remove it, but only as far as the utility right of way This is inexcusableI will never use AT&T for any service other than DirectTV That includes cell and internet

I almost have "all the above"Well I called to transfer service to my new residence,AT&T rep cancelled it insteadI literally moved blocks why would I cancel'Also according to the rep I talked to that day supposedly changed my billing date as well so rightful and recored my bill still isn't due until the 2nd however no one has attempted to call me since I told them Im filing an complaints.I called to find out why the 1st tech didn't show!? At&t seemed to think it was my mistake and was trying to charge me to re-install a service I already had paid for the previous month.It took sales reps and supervisor's bbefore they agreed it being a company mistake so they gave me new instilling date.Tech comes the following week informing me that corporate had my account all messed up and that he would only be able to install Uverse and not Direct service which I couldn't understand because when the initial hook- up had taken place they hooked everything up at one time.I continued t

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: 0Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1AT&T has a program for low income people called Access.The internet is supposed to be $a month for 10mbps speed.Very slow but its $right? WrongThe first and second month was $Two more months go by, my total due is now $283! They are on the phone now telling me "you went over your usage, its your usage"Number I was never told upon signing up about any cap, never rec'd anything in writing, never received a billNow shes telling me oh we electronically send you a billOh isnt that nice, no one told me that when I ordered itSo they intentionally hide the fact you have a limit (I still do not know what the limit is she won't tell me) then they intentionally don't send you the bill in the mail, don't ask you if it is OKAY to e-bill you, but they WILL intentionally send you a discon

After signing up for an ATampT internet plan through a third party I decided to see if I could get a better deal with ATampT directlyThe Rep offered me a better deal - lessmonth a gift card If I combined my wireless with my internetHe transferred me to another rep to finalizeThe other rep was confused and transferred me to a supervisor who barely spoke EnglishHe told me to hang up and call the customer service number I had called originally He then transferred me to a wrong number and I was disconnected after being on the phone for over minutesI called back only to wait another half hour only to be told that the rep who offered me the better either lied or didn39t know what he was talking about and the deal I had originally through the third party was the best I could getHad they just told me that initially I would be fine but after wasting around hours believing I had a better deal coming was very upsettingThey took dollars off my wireless
Product_Or_Serv

They have not accepted any form of payment cash, check or card after buying their phonesI was ponzied out of money

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I cancelled UVerse service and continued to get billed on Auto-DraftI managed to finally get them to stop billing me, but I still haven't received a refund checkEvery time I call, they give some excuse and tell me to reset the waiting period for a refund checkThis has been going on for months

I regret changing from *** to AT&T a million timesThe lie to you about the prices and how they will pay for your phones and at the end all they do is rip you offThey don't send what they promise and you end up screwedYou still have to put out of pocket money for your previous carrier since they don't cover all about that they initially promise and still have to prepare for your extremely high phone bills with them every monthThey say they have a promotion buy one and get one free and in the end, you end up paying for the phoneNothing "free at all." Wish I could go back to *** ASAP

They scam you to get you to switch over

Multi issues I currently have been charged for a FREE tablet new line charge plus monthly and then a cancelation charge owe me over $ Over charged for direct tv from what I was told in person from *** *** @ main store on Columbia Center Blvd Kennnewick WaHe also spoke with my adult son on the phone and Danny asked questions and had him explain new charges4/I have been lied to will make a payment arrangement verbally with a AT&T employee and they tell me everything that we agree toThen I get a email stating something totally different with me supposable agree to making a payment when I did agree to what they say So when I don't do per their terms of statement they shut off my phone ( ) and my tv services which allows to charge me for reconnection charges as well payment processing because the automatic won't let you pay when it's shuts off services you can't even get to a live person and if you are really lucky it's a American speaking person that you

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0DANGEROUS CONDITION, THERE IS A AT&T UTILITY LINE DOWN IN FRONT OF MY PROPERTY AT KEHELEY DR DECATUR GA XXXXX AND THIS CONDITION HAS PERSISTED SINCE HURRICANE IRMA, MY LATEST CONTACT AND I HAVE SPOKEN WITH TECHNICIAN kYLE XXX-XXX-XXXX WHEN HE UPGRADED MO SERVICE 06/08/AND 07/16/I ALSO REPORTED THIS TO THE MAIN OFFICE AND ANOTHER TECHNICIANI HAVE BEEN REPEATEDLY TOLD THERE IS A WORK ORDER AND REPAIRS WILL BE MADE SOONI HAVE EXPERIENCED SEVERE INCONVENIENCE AS THIS LINE IS BLOCKING MY DRIVEWAY