AT&T

They have by far some of the worst customer service I have ever seenThey got me to sign a contract by promising me $worth of gift cards, once I signed I never received the gift cardsEvery time I called they just gave me excuses for why I havent received them and each time they would just say the same thing which is "all we can do is reissue them" Then I spoke to a manager who said his name was Alejandro who pretended like he couldnt hear me then he hung up on meI cant express how dissatisfied I am with the horrendous customer service that ATT has to offer

ATT contracted another company to bury new linesNo notification, they physically cut our connection and will not send a repair guy for hrs despite them causing the issue to begin with

Through *** I purchased an AT&T internet and Direct TV bundle Several months later I moved and when I tried to transfer the service I was informed they did not have service in the new area so I was forced to cancelI was sent a bill that included cancellations fees of over $which I disputedAT&T admitted on a recorded phone call that they incorrectly charged me the cancellation fees for service I was told that they would adjust the bill accordingly and other than sending back the equipment I could consider the matter closed The only other communication I received from AT&T was an email how to return the equipment which I did
months later I noticed that AT&T sent me to collections for $without sending me a bill or notifying me I called AT&T on 8/9/and I was told the $was charged as an early termination fee which should have not been chargedThe AT&T representative admitted this fee should not have been charged and recommended that I file a dispute

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0I called on a Friday to transfer my service to a new apartmentI was told by one representative it would be hooked up on Tuesday of the next weekI received an email that had my installation date out two weeksI called on the Monday prior and a second representative said to ignore that even email and that the installation would be on Tuesday between 1pm and 3pmCome to Tuesday at 3:10, I call and am told they could not expedite itI asked if I had been lied to and they said no despite the fact that the representative said it was noted that it was supposed to be todayHe then puts me on hold for twenty minutes after I tell him to cancel my order and serviceHe comes back and says he's going to transfer me to the loyalty department and if I'm still not happy, they will cancel my serviceI tol

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I signed up for Uverse service for both cable and internet on April 7, and was told that an installation would occur on April 9, I am moving into a new condo and I work from home, so having internet is required before I can actually move On April 7th, an installation technician named *** came to my home, but informed me that the wrong address was put into the request and that he could not install without my talking to customer service He then proceeded to tell me that he was not allowed to stay longer than minutes or he would "get in trouble from his manager" I called the number and spoke to another representative named *** (different person) who, after waiting on hold for about minutes, told me that he would call me back and that if I did not get a call back,

Service Type: Business ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1In mid April I selected AT&T for my new small business with land lines and Internet serviceMy service business relies on these to operate
Siwas easyAfter that not so muchInstall to the building was scheduled for a Friday between the hours of 11:00am and 1:00pm; AT&T never showed up that day, even after numerous calls pleading for serviceThey were simply too busy, so I wasted an entire day; unproductive without phone or Internet service
The install occurred MondayNext, the burying of the cable between the building and the box at the street; first appointment did not occurno phone call, email, text from AT&TSecond appointment did not occur
Third time, six weeks after hook-up, cable bury occurredFor both the install and cable bury, I called AT&T to complainso sor

I was hospitalized and out of work for a whileTried to ask AT&T to work with me on my bill because of thisI had been a customer for over a yearSeveral phone conversations with them and lots of time being assured by all that I spoke with this shouldn't be a problemWell by the 4th person she shut me downSo I told her I would be calling back to cancel my service, she said okay So when I called back to cancel man on the phone said oh no mam, we want to keep your businessI told him I could not talk at this point, he said cImaginean I call you back to discuss? I said sure call me after 5:he said sure, I will do whatever it takes to keep your businessGuess what he never calledSo today I called to make sure my service was cancelled as of 12/16/16, lady said no it was cancelled as of 12/20/Imagine thatSo I asked lady on the phone how to return the equipment that I haveShe said put it in a box and take it to the post officeI said where do I mail the equipment to? She said take it to post officeI said you obviously don't understand what I am asking youI said lets start overCan you send me a mailing label so that I can return your equipment, sure she saysREALLY

Service Type: Residential ServiceAccount: XXXXXXXXX-XAccount: XXXXXXXXX-XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0On July 2017, I ordered internet and directTV installed in my home The directTV was installed but the internet technician never showed up A internet technician was scheduled to be sent to my house different times No one ever showed up to install my internet That's different times, I had to take time away from work to wait for a technician that never showed up times I was promised someone would be there to install my internet and no one ever showed up
I finally gave up and decided to cancel my internet However, since August, I have received a bill every month charging me for internet, when the internet was never installed in the first place Every month I have to contact customer service to tell them to stop changing me for internet I have a received an internet bill

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1ATT cost me over $in lost wages earlier this month due to outages and sending out TWO wrong technicians delaying the fix of the problemI called and cancelled my services on the 11th, and the representative first told me there would be cancellation feesI explained what a massive disaster ATT had caused me and she instead promised to apply credits to my bill to zero it out and I would not pay another penny
Today ATT charged me again
I chatted in to have the amount refundedThe chat rep had a phone rep call meThat phone rep could not help me, and transferred me to another phone repTHAT phone rep could not help me, and then TRANSFERRED ME TO A DEPARTMENT THAT WAS CLOSED AND THE LINE HUNG UP ON ME
I have since talked to numerous representatives, none who have the authority to issue my

Service Type: Residential ServiceAccount: 'Account: 'Reached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have consistently had issues with the Direct TV Now serviceI have contacted Direct TV Now on multiple occasions with the same complaintsThe service inconsistently is available; the live shows freeze or cut off mid-watch and the service has to be restarted; the closed captioning does not work; the fast forwarding does not work; the DVR shows cannot be watched and are frozen recordings; the site does not allow me to log in sometimes blocking me from the service for days on endI was given one "free" month of service in October, to compensate me for these issuesMind you, this is still during my $25/month trialSomeone from technical services was supposed to be reach out to me to find out if the problems had been fixedNever heard from anyoneThen I emailed two weeks later to try to get help and never hear

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I was quoted internet service GB for $a month and continue to be billed $a month despite calling customer service several times and spending over an hour on the phone with someone who said this would be resolvedLast month, I was specifically told my bill was fixed and all subsequent bills would be the $I was quoted but I just received my new bill and it is for $againWith my line of work, I do not have ample time to call AT&T every month during customer service business hours (which are not conducive to my schedule) to repeatedly get this fixed, and I should not have to! As a verg dissatisfied customer, I will not recommend AT&T services to anyone I know because of the lack of attention to detail and the horrible customer service
Product_Or_Service: Internet service

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Since day having AT&T television and internet service, the package they offered was not fulfilledFor the first months I called back and forth with them to get the package they promised and I was always overchargedFinally, I received what I had signed up forSince then, I have had issues with my satellite signalI was given a signal error code It has been on and off for monthsThey would come adjust it and it would work normallyOn October 5, for the first time, I used the chat feature on the AT&T website to report I was having issues with my satellite signal againI spoke with a tech, ID #DSILXXXXXX who said he was going to send a technician to my house to fix my issueThe technician came on 10/and the tech supervisor also cameThey checked the satellite and somehow the superv

I have been calling for over three weeks about a promotion that your company offered and no one seems to know about it Each time I call I have to stay on the phone for over a hour cause nobody knows what I'm talking about I upgraded my internet to the megs and free wi extenders came with the upgrade I received one but not the other What makes matters worse I get transferred at least five times per call and I have to verify my information every single time I'm transferred, basically I start from scratch every single time So frustrating!! Its hard to believe that a company this size cannot be on the same page about a promotion What does say about the organization of everything else I have been promised call backs to fix the issue, spoken with supervisors with no end Its hard to believe for that amount of times I have called that nothing has been resolved yet It really blows my mind about the lack of attention to detail
Let me explain the the order of events:

Was looking for an alternative to my current TV providerCalled AT&T to inquire and was roped into a bundle with cellular and DirecTVWas told I had days to decide if I wanted to keep any of the services I purchasedWas told my old phones from Verizon would workWas told a specific price for bundled servicesdays in, had to buy new phones because old ones did not workweeks in got a preview of first bill, no promotional pricing appliedCalled multiple times and was told it would be fixedweeks in, still no resolve and attempted to cancel all servicesCouldn't cancel because come to find out DirecTV is a hour to leave the contract scenario, not days ($x months)Phones just fell out of day period also not aware of ($900+900+500)Plus initial bill is $So now I'm on the hook for over $and useless phones because AT&T doesn't work well with Verizon network and vice versa

AT&T has been terrible with me I responded to one of their adds to hook up Direct TV and internet for $80/month The direct TV was hooked up and is working great The internet however is not even hooked up yet The people on the phone continue to promise things they shouldn't promise I was told they were coming weeks ago on a Saturday between 12-4pm My husband sat home waiting I was at work I got an email the previous day that they had changed our appointment to a day when neither of us would be around I called and requested that if they are going to change our appointment, they need to call and talk to me in person or send a text I rescheduled the appointment again and switched my schedule so I could be home They were supposed to come again between 12-4pm At 3:I called and asked if they were still coming I spoke to someone at a call center overseas and they said they were just running behind I waited till 5:and called again to cancel altogether The lady on the phone offered a $visa gift card and $credit on the billShe then transferred me to someone again at a call center overseas The guy took minutes trying to find out what happened, even though I told him that I didn't care what happened and that I just wanted this to be done Then he took another minutes trying to find out if they could come out first thing in the morning He promised they would be out 1st thing in the morning then before he hung up he said that I might be closer to noon After being on the phone for minutes I didn't care anymore and hung up It is now the next day and we waited from 8am till noon and no phone call, email, or text We are done and we are staying with charter This is ridiculous Why don't they have their technicians make their own schedule, since they know their own limitationsI can't believe I wasted Saturdays and a Friday waiting for this

Service Type: Residential ServiceAccount: XXXXXXXXX-XAccount: XXXXXXXXX-XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Over the course of a year, AT&T representatives had promised me $1,in $debit cards to make up for poor or non-nonsensical service They sent me two $debit cards but never sent the other three This was for various situations For example, I ordered Gigabit fiber service for my home When the technician came to connect my house, Gigabit was not available yet Five days later, Gigabit fiber was available The technician had already connected my house, so I was no longer considered a new customer for new customer discounts AT&T could not override there website, so they were to send me debit cards to make up for the price difference
There were other problems throughout the relationship At one point my fiber was cut by some workers It took days for AT&T to reconnect us,

I filed a complaint before and I thought the matter was resolvedI think you have all the issues I was concerned withEverything was going good and my bill was at a reasonable rate, I think my bill was at $or there about, which included my DTV and WirelessIt was all right for about a month and then it gradually increased to $(current bill which is due 8/13/18)How do these people get away with thisI think my internet has increased tooI need those services cause I'm handicapped and disabled I'm on dialysis and I'm in rehab now because of a fall in a showerI hate to complain but this AT&T is getting out of handI have been an AT&T customer since my daughter was a baby and that has been over yearsPlease help me if you canThank You very much***

My ATampT internet service is supposed to include McAfee software but did not provide same when trying to install it between June and July I spent over hours with both ATampT and McAfee customer service with no success
Product_Or_Service: isp

We have several complaints about the horrific customer service of AT&TThe one issue that is beyond belief is that we were promised ( by one rep) a $credit to compensate for technical errorsSubsequently, when the credit did not appear on our bill, we called customer serviceThey replied that there was no such record of a creditDitto for the president's officeHas to be the worst customer service on the planet!!!

We have had AT&T prepaid for a few years, all of a sudden this month when my bill was paid my college aged kids phones suddenly stopped working, whenever they tried to make calls it would tell them to call to check that the account was active, I called customer service twice in a week first off I could not hardly understand the support staff both times they were obviously reading from a script and only knew what to do if it was on their trouble shooting listBoth times I was transferred to tech support first time the tech was very short with mehe kept telling me that it couldn't be their problem because the phones were on different accounts umm no they were part of my multi line and the phones worked they just couldn't use the account services such as making calls, texts and data you know what I was paying forThe second time I spoke with tech support was a great experience the guy was very knowledgeable he remote accessed both phones and figured out that it was an error in the account but he could not fix it so he told me exactly what to say I wrote it down then I called customer service, she refused to listen to what I was saying she tried to call the phones got the same error message again I told her that the tech explained that if they changed my plan then changed it back it would basically reboot the account and allow the kids phones to be used, she would not listen she wanted me to take the sim out and restart and all the stuff the tech and I had just doneShe then asked for the sim # and IMEI # and tried to tell me it was incompatible because the sim was for a samsung not an alcatel really so she used the phone for monthes and all of a sudden its incompatible? She refused to even discuss the option the tech guy suggestedWorst customer service ever and as soon as I get paid we will be transferring our phone service