AT&T

An associate who statedand sold me unlimited data, and fiber internet connection of mbps, I reviewed my plan an I am not paying for unlimited data
ON 8/27/i called ATT Customer service because I saw they provided fiber optics internet and unlimited data for about dollars a month(for the first year)Currently I was paying around the same price(and a little extra because in my household we use over the amount of 1000tbs) for a set amount of gbs a monthWhile talking to the associate she stated I was eligible for the unlimited plan and fiber optics was available in my cityWe finalized the contract and she verified my plan a few times,( I was also notified in the beginning of the call that the call was beinG recorDed for training purposes)Well today its 9/7/and I reviewed my account info online thrught the att app and realized I was given a gb cap and at gbs which is alot given its only been about a week, and once I called att the find out why I was given a cap they

AT & T has failed in serving both our landline and mobile needs If any other provider is available, reject AT & T and use the other provider

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0I was told my internet would be unlimitedadvertisement also
I was hung up on by an At&t representtative while transferred from one to another asking why my bill was so highCanceled At&T since they want me to pay a cancellation feeDisceptive practicing by AT&TFrom *** *** ***

Service Type Residential ServicebrAccount XXXXXXXXX-XbrAccount XXXXXXXXX-XbrReached XXX-XXX-XXXXExt brDay Phone Impacted Phone XXX-XXX-XXXXbrAccept Agreement 1brbrI am being charged instalation fees that weresaid that they wouldnt be charged

I have an increase starting this month on my bill of $This increase is unaffordable, I am years old and on social security
*** : I have an increase starting this month on my bill of $This increase is unaffordable, I am years old and on social securityI have my land line, Direct TV, cell phone, table services all with ATTI would appreciate your consideration in lowering my DSL back to what it was over the last monthsSince Friday morning May 15th I have spoken to nine (9) different representative on the phone at ATT and no one seems able to assist me since they do not have visibility to my phone and internet billingThis is quite discouraging to say the leastI spoken with ATT in Phoenix, Illinois, West Virginia, California, etcCan anyone assist?
$No payments were received for this billTotal amount due by May 18,
All other payments made on time as follows:
Feb - Mar 28, xxxx Online Paper $Apr All23, xxxx $Post

I have internet service through ATTWe have been customers for over yearsI have nothing good to say about this companyOur service has been out weekI have called and spoke to represtatives, managersFirst, I was told they could schedule a techncian could come out to repair the service in the inside of my home in daysI expressed how inconvience this was since I worked from my home using the internet, as well has my son that is in college and has online classesThe rep(Leary) said she would contact me the following day to dispatch a tech and get a sooner dateI waited till 1pm, still no call from ANYONE at ATT When I finally spoke to someone 45min., later only to be told I could leave a msg for a supervisor and should be contacted ASAPNever received any phone call from ANY supervisor I contacted ATT again the following day, representive said the earliest could have a tech.out to look at my issue was Friday between 12-8pmNo technever showed up or a courtesy phone call explain the reason for a no showI contacted ATT yet again, explained the situation and the frustration of the whole issue with our serviceI was told they could schedule a tech on TuesafternoonSince I has contacted ATT several ...Several times I expressed that this was unexceptableAnd we needed a tech out sooner than Tuesday!! I got another date and of course an apology for the inconvience oif thisSo scripted!!!!! My apptwas Sunday between 8-12pmNo Tech of course, no phone call! I called AGAIN at 1pmRepsaid the tech will be there by 12, I explained it was an hour pass Then, the rep said the techis running behind and should be at my home from 5-8pm This is a SUNDAY as I expressed all my frustration to the repthat I had waited all day waiting and now I have to spend the rest of my day hoping to see a techThe worst customer service I have every had to deal withI will never recommend this company to anyone!! At 9pm I called yet again, no tecall! The repsaid they do not show an issue with my serviceI was on hold for another minto be told they are currently working on the outside line, and all I needed to do is reboot my modem till my service was restoredI WAITED DAYS TO BE TOLD THE TECH DID NOT NEED TO COME INSIDE MY HOME, AND ALL I NEEDED TO DO IS REBOOT MY MODEM?!?!?!?! I rebooted my modem 10x still on Monday, do not have internet service We recieved a $credit, how insulting As I stated in the beginning we are over 26yrloyal customer ATT has as no loyalty for their customers! To call over 8x and speak to mangers and the issue still not resolved is ludicrous! I will never recommend ATT for ANYTHING! This company has the worst customer service! We will no longer be using ATT for any serviceI would rather pay more for my internet service then to have ATT as our provider

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have the UChannel Package and for the past days I have not been able to get all the channels in that package Channel which is Chiller, I called Tech support on 12-18-and talked to Mohamad and he told me Chiller channel is not in my package U200, that it is in the next higher package I have my channel guide that I can scan to show it is in my package

*** - I would leave negative Stars but that isn't an option
A loyal customer of yearsThe last years have been a disgusting display of corporate greedIn the last years I have contacted At&t regarding mistakes on my bill a copious amount of timesUnfortunately, the last years has been a nightmare as an AT&T customer After moving a year ago my internet, Uverse and WiFi were installed improperlyI have contacted customer service every week since Auginitially it was only to correct the set up issue and I was told on multiple occasions a tech would be outTo which I took off work early or went in late but a tech never arrivedNeverAT&T was always sorry or had a lie why the tech didn't show The setup is still an issue but now my bill has increased with new VMvideo, insurance and my promos removedTo add, on one bill the separate taxes for each serviceHow is this legal? Why am I being charged a Tax and a Equalization fee from states and counties? How am I being charge a state tax for Texas? Texas has no state tax Why is there a Cost recovery charge, State Cost Recovery Charge, and a Municipal Right of Way fee, CA Advance Service Fund, CHCF A fee, Relay Fund, Teleconnect Fund, Universal Lifeline fee, Federal Universal Service Charge and State Public Utility Surcharge fee, all of this times for each phone lineFor Uverse - Regulatory Video Recovery fee, State Recovery fee, Local Video Facilities fee, Video Franchise fee, TX State tax fee, Local Tax fee, Non of which I authorized and the promos were not suppose to drop until Jan The internet has its own taxesI would switch but in my location AT&T is the only provider available(ILLEGAL MONOPOLY?)
Every customer service rep is rude, they lie and say they are managers when I know they are not because I spoke to the same rep a week ago Supposed managers Crystal, Ben and Julian are in fact heinous people who have no regard for human beingsThey are rude, disrespectful, hateful and blatant liarsPretending as if they are typing and changing information and taking notesI am always transferred to nobody, or disconnected with no call back, why even ask for my number? Yet each week I call wasting hours and not one thing is noted in my account and my bill has not changed except for an increase and late charges
The past months I have been told my information and complaint is being taken seriouslyThey are sending it to the " back office to be investigatedAnd a manager will call me the next business day" This is hilarious, the back office?? Needless to say I have NEVER received a call from a "manager" and ATT is still fraudulently charging and stealing from me
Is there recourse? Do we as consumers have any rights? Or is AT&T to big and money powerful that nobody gives a st how they rob customers?

At&t is not honoring promotional offer
I did have fax line and internet with At&t with main phone line and rollover line with another company I was contacted by At&t representative to transfer main line and rollover line to At&t I was offered a rate of $per month which included all lines, nationwide long distance and internet which were to be all combined into one bill As this did save me money, I agreed and the transfer was completed in July However, At&t continued to send me two bills each month--one bill for the lines transferred and a continuation of the bill for the fax line and internet This is in direct contradiction to the offer that all lines + internet would be combined for a total rate of $plus tax and regulatory fees( I have the offer in writing) Despite multiple letters and phone calls, I still have no written evidence that I am going to be billed per the original offer

I mistakenly said ok to an AT&T salesman's offer to switch to Uverse cable and internetNot only did AT&T not honor what I was told by the salesman, it took MANY hours on the phone with AT&T to establish my accountI had to get a family member that is an AT&T manager get involved to get the account establishedFast forward year...my plan includes receiversWhen my room mate moved out, I called AT&T to see if I would get a discount if I turned in the receiverWhen I was told that my plan covered the unit and I would not get a discount for turning the equipment in, I chose to keep itUnbeknownst to me, the agent placed an order to remove the equipment from my planI get repeated hate mail from AT&T saying they will charge me $if I don't turn in the equipmentAnother several hours on the phone with AT&T, I am told that they have corrected the problemThe hate mail stoppedI thought it was resolved until I saw the $charged on this month's billI called AT&T yet again and was told over and over to turn in the equipmentIf I asked whether they would return equipment they are paying for when the company makes a mistake, there was no response other than the canned response of turn in the equipment if you want the $removedFirst off, I was with Comcast for over years when I switched to AT&T I have regretted it ever since Having worked in IT and Call Centers, I can tell you that they have subcontracted out their customer service, billing, tech support, etcto such an extent that there is NOTHING seamless about contacting them to have them solve a problem Can't tell you how many times I was shuffled from one dept to another because the agents in billing, tech support, and customer service were not sufficiently trained to provide answersInstead they switch you to another department so that you have to go through all of the details of the problem over and over and overAT&T does not seem to respect their customer's time or the fact that in order to pay their exuberant prices, we customers have jobs and cannot spend countless hours on the phone with them to get something resolvedTheir "system" is not flexible enough to fix the mistakes the agents makeI now have to return equipment that I am paying for every month because their system will not allow them to correct the mistakeI cannot and will not recommend AT&T Uverse to anyoneI saw a salesman in my neighborhood againIf he heads to my house or my neighbors ask how I like AT&T, I am prepared to tell them to get as far away from AT&T as possible I DO NOT RECOMMEND AT&TI never thought I would recommend Comcast but they treated me much better so I will be going back

I have three cable boxes and per my conversation with the ATT repair department, we agreed that the cable box should be replaced
I have three cable boxes and per my conversation with the ATT repair department, we agreed that the cable box should be replacedThe agent advised that ATT would mail me a cable boxI advised that I am not technically able to understand how to hook up the cable box and in all the years I have been with ATT, if I had an issue with the equipment, ATT would gladly send a tech to assure as a customer I am up and runningI was advised that I would be charged if a tech came to my homeThat floored me as I pay a monthly fee for all three cable boxes and one cable box is not working due to no fault of mineI found it hard to believe that ATT refused to send a tech to my home to replace defective equipmentThe agent was rude and the Supervisor I was transferred to was rudeI asked what if I was a senior citizen? Does ATT treat seniors like this as well

I have multiple issues with AT&T, starting but not ending with customer service, actual service, exchanges, and charges made to my accountAdditional to their inability to spell my first name correct (and then inability to FIX it so it is correct), I received my modem a full week later than was initially toldIt did not come with the necessary (and supposedly provided) cables to set it upI had to go out and buy themThe modem didn't workI was told that a serviceman would need to visit, and was given a date two days later at which time I would be at workNo other service dates were providedI dropped their services, and I was told I would need to return the modem to a UPS storeActual store, not an outletThe closest of which is minutes awayI wasn't told this until I tried to drop the modem off at the outletFor compensation, they told me they would email me a return label, which I cannot printI have now been charged for two months worth of service, even after I

I was with Directv and got a phone call asking if I wanted to try AT&T Mobil service because it would save me a lot of moneyI was skeptical because I hadn't always heard the best things about AT&T but money was tight so I was willing to give it a tryI expressed my skepticism and was assured over and over that it would be "risk free" to meI knew that a lot of companies charged a restocking fee for apple phones so I specifically asked if that would be the case and was told that as long as I returned the phones within days I would not be charged a dimeSo, we get the phones and as I suspected the service was awful but I still called to see what else I could maybe do with wifi calling, satellite, etcI went into an AT&T store in Yucaipa California and while I was trying to get help the employee helping me was too busy flirting with another customer (who was already being assisted by another employee) that he asked me to repeat several things I was saying and even turned away and answered someone else's question in the middle of me already repeating what I was askingI just walked out at that point and decided to mail them backMy service started 5/2/and I mailed them back on 5/I was charged though for service from 5/2-5/because that's when they received them, so I gave them my tracking information to show when I sent them back and they said "oh well that's when they got to them" and they had no way of knowing when they were received other than the date they show in heir computerSo, I guess mistake made and I'll move on after being denied any credits for the time period I did not have possession of the phoneEven though I had proof that all he numbers had been ported back to Verizon so the phone were clearlyIt being used for anythingThen I get hit with the restocking fee...$for phonesI made several calls at getting this fee removed and asking if they can play the call back where I was informed there was no restocking feeThey said they can't do that and they apologize that I was misinformedA request for the credit of $was submitted and was deniedSo now, I owe $for having a cellphone that worked percent of the time for daysSo much for saving me moneyThey don't care though , they have enough customers so losing me doesn't matter and I realize that I would NEVER recommend AT&T or directv to anyone at this pointAlso, AT&T can keep their generic comment on this review to themselves

Service Type: Residential ServiceAccount: e-statement Account: e-statement Reached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1billing spiked to $without noticereceive e-statements account # is not listedpls have uverse contact me to discuss so we can discuss current promotions to keep me as a customerthxs
Product_Or_Service: August 26,

Worst internet service provider I have ever hadThe internet randomly goes out all the time on a daily basisAlso will randomly go slow often as wellCalled them many times to fix this problem and all they do is replace the internet box which does not fix the problem

Every month there is an issue with att over charging meThen when I call customer service they always trying to apologize but never know where the charges come from and when I ask to speak to a manager they hang up in my faceThey billed me for days when they changed my billing cycle and wasn't supposed toEven the manager at the store didn't understand it and said she was sending a email to her boss to see what she could do cause it didn't make senseCharged me twice for my phone bill and internet and made a second account when there was supposed to be only one
Product_Or_Service: June

I negotiated my bill with them they disconnected my serviceI called to discuss with them I was passed from one rep to another to be told agin they could not help me and they would need to transfer me againI have been a customer since and was attempting to remain a customer even though it was a bit expensive for me

My account with AT and T was hacked- a phone purchased on my account and other extra chargesI called Saturday 12/16/and was on hold with the fraud department for hoursI just let it hold on speakerSunday I got disconnected 3X, Wednesday I chatted with someone online (I saved the print out) and was disconnectedWhen I got home from work I called and actually got through to a helpful human who told me they were overwhelmed with fraud casesShe was helpful and promised when she transferred me to fraud I would not be on holdGuess what? I wasI waited another hour and finally hung upToday, now Th, the 21st still on holdThe charges are still on my bill and all I was told is to change my password and this happens a lot around the holidays

I was offered a promotional deal to switch my cable service over to AT&T, and was told I would received $Visa gift card for making the switch The representative instructed me to "keep an eye out" for the letter that would have my gift card enclosed and that there was nothing more for me to do This call was also recorded It has been a year and I have not received anything I have made monthly phone call and also engaged in online "chats" to resolve the issues, but I'm always told that it has to be "investigated" and that I'll be contacted in to business days I have yet to be contacted even once regarding this issue I'm blown off every time I call and I'm tired of waiting for the company to fulfill their end of the contractIts been a year
Product_Or_Service: Direct TV service
Account_Number: XXXXXXXXX

sERVICE CANCELLED MANY MONTHS AGOSERVICE HASNT WORKED FOR MONTHS, CONFIRMED CANCELLATION SEVERAL TIMESVERIFIED BILL CREDIL SEVERAL TIMESSTILL RECIEVING BILL WITH THREAT TO TURN IN TO COLLECTIONS
Product_Or_Service: INTERNET
Account_Number: ***