AT&T

For the record, my rating is less than one starI am very angry with the customer service representatives and the game they playThere is no reason that a customer should be left on hold longer than two minutesI have been transferred several times to different customer service representatives for a bill adjustment I deserve for being inconveniencedI hate that they took over Direct TVThe customer service is horrible and I can barely understand the representativesI'm seriously considering moving my service back to a cable company

Terrible customer service after years as an at&t customer will be cancelingordered an Apple Watch and was not satisfied so tried to return it the day I received it was told that I would have to $to return it which was a blatant lie to make me keep the watch because you have days to return at a restocking fee of dollars but now that I was lied to and over the days now I'm forced to keep itwas also told that I do not qualify for the buy one get one iPhone offer which was also information that loyalty supposedly fixed for me so I drove to at&t to be told that loyalty was wrong and couldn't qualify me for that promotionSo they fixed information by giving me more information and a wasted drive at&tdont waste your money on AT&T who lies to customers so they can make money off of them

I signed up for their new Fiber, Gigabit internet service that came bundled as a U-verse phone and TV deal I've never come close to the Gigabit speeds, indeed with wireless (it comes with a wireless router), it is not unusual to be stuck at 10Mbps download and 1MBps upload This means that streaming is not possible, and services like Skype simply to not workI'm working hard with them to cancel the contract (year), and currently (after weeks) have had no response to the customer complaint form I filled out requesting thisMy last recourse attempt is to file a complaint through the Revdex.com I recommend that you avoid ATT as they are dishonest (do not provide the service you pay for) and offer no customer support to ameliorate your situationEveryone is saying this How are they still in business and not fined by some [local] government based organization there to protect consumers?

Service Type: Residential ServiceAccount: ***@ymail.comAccount: ***@ymail.comReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1So I would like to clarify my complaint is against Direct TV NOW, a streaming TV service provided by AT&TThe first thing with the app is there is no acct number to be found no identify information I can find in my appIt just has my name, phone and email as the profileNo account number to be found which is a little concerningMy specific probe started back in October when I purchased a new TVWhen I logged onto the Direct TV Now app there were a number of local channels FOX, ABC, NBC and CBS that does not provide sound particularly when I tried to watch footballDirect TV Now only provides a chat for customer serviceYou can not call on the phoneI "chatted" with someone and they assured me it was a problem with the app and the TV and they are working th

bill responsibility transfer is not allowed
Product_Or_Service: att internet
Account_Number: ***

Overcharged for TV channels that I did not order in the amount of $47.49.Two payments that the company put into an incorrect account have not been credited to my existing account in the total amount of $240.00.Monthly late fees of $per month since September

Not receiving billing statement via U.Smail which resulted internet service interruption and reactivation fee of $Although customer svc rep excused that the reason for the no bill received was the billing system has been change to electronic billing system winch we have never signed up however they are unable to enplane and prove how the change was made by usFor the newly sighed up internet services in Sep of 'as of Jan of 'technicians have been sent several times for the not properly functioning internet serviceAfter the service reactivation malfunctioning occurred once again a technical support rep suggested to have another visit by a technicianAlthough an appointment was made over the phone for Sun 1/14'hours between noon to 4pm not only no technician showed up but also no phone call to inform the update of the situation the day We have spoke to a account receivable supervisor named Miss *** employee ID # *** 1/30/'1:pm to resolve the situatio

I wish I had a choice, but they are the only option for a wired landline for my fire alarms I have been trying to access my account online, but there is already a profile set up I did not have the password so I had to call They went through a series of questions because I did not have my full account number I did not have it because they do not send paper bills So, I had paper bills sent and got my account number They still won't let me do anything without the pass code or security questionsI asked for a supervisor, but the supervisor did not call back as promised Also, I have to call back every year to renew my contract or the prices double or more However, every time I call, I go through this security mess Then, when they finally let me renew the contract, they take over an hour to do it It is a complete waste of my life and I wish there was another option

For the past or months I have been having constant interruption in my serviceI have called to complain several timesI have a land line cable and internet serviceThe service is unavailable for my use at least once a week for a few hours and that's on a good day this past week it went out timesIn the past few months several technicians have come out with little to no resolution to my issueI've spoken with several managers and supervisors a the call center with little to no resolution as wellI need some help dealing with this issue and I want to ensure that I get credited not only for the time I have not had service but for all the inconveniences and time I have had to set aside to try to correct this issueI also demand that any cancellation fee gets waived on my accountIn the case that services can not be fixed or if this continues to go on I do not want to be held responsible for cancellation
Thank you ***
Product_Or_Service: uverse services

I bought this house in MayNot a week into it the sewage started backing up through my drains;through my children's sink where they brush their teethI hired a plumber, and soon figured out that there was a cable boroughed through my main sewerage pipeThe gas company came out dug it up said it was not them; the water company came and put a camera said it was a cable company and it was not them! I am now trying to get ATT to dig it up and fix it if it is them, which it looks like it is likely them or Comcast (having the same issues with them btw) because the infrastructure guy mapped it out and it looks like the cables are running directly where the cable protruding through my sewerage isI have sewerage in my yard!!! It is almost August!!! I need this fixed and need to quit being given the run around!!!Also, the ATT guy said they didn't want to dig it up because there was too much politics involved, hows that for taking responsibility and professionalism?

Not all installation techs seem qualifiedCustomer Service says all the right things, however the actual quality of service or help resolving issues is very poor Not recommended if you have any other options Don't understand how they have an "A+" rating Makes me question the Revdex.com rating system

Att direct tv, and internet service plus a cell phone plan is horribleSince I moved to att I have been honored discounts due to there errors this entire yearThe month of September my att app showed a credit of dollars and att wouldn't accept my card to pay a balance of monthly bill due to the credit we have with themWhen we called the att representative to make sure we were IGood standing due to this credit, they in fact say there is not a credit and my bill now has jumped from for direct tv to and this is not including the internet or any cell phone eitherThe agent couldn't give me a clear answer how they made a error for the credit or how they just skyrocket our bill almost times the amount and not even make it a bundle package anymoreI've constantly am getting the run around and as we speak I'm on hold for over min including a representative phone call and now a supervisor call transfer I honestly don't know what solution would work besides ca

Service Type: Residential ServiceAccount: XXX-XXX-XXXX customer code 500Account: XXX-XXX-XXXX customer code 500Reached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1About weeks ago I rcvd a automated billing msg from At/T landline deptfor a phone number XXX-XXX-XXXX customer code this is not my home numberI have had my home number for about yrs, use it only for my security systemI travel and use my cell onlyI thought it was odd that there was a msg on my phone for another #I called At/t and spoke with a repI explained my concernAfter several holds he returned to the phone citing that he saw nothing on my acct, under the correct phone number , disregard the callThen this weekend I checked my acct balance which was But was notified by some one else my home number was disconnectedI phoned A/tt who confirmed that on 8/15/there was phone number change internally by At with out any pymnt info

I cannot get a billing error resolved with my AT and T internet serviceThere was an error when I paid my bill it was put in my home phone account instead of the internet service I contacted the collection department after number phone calls, calls terminated and non-English speaking people who could not understand or address the problem The collections department told me my balance would be transferred from the phone account to the internet account It was notNow I received a termination notice for my service Meanwhile the company still has $that I paid but not credited to my account I cancelled my phone service Honestly, this is the worst service that I have had from any company

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1AT&T is great Directv is great But ever since I got U-verse for the internet, they've messed up my bills SO BAD - since February Now they've added Directv to that U-Verse account, including activation and installation charges But I already HAVE Directv and have had it since I was supposed to get a $credit for U-verse internet for May Instead I'm being hit with a bill for $for the internet AND for a new Directv account(Note: I already paid my Directv May bill on my regular account I've had since 2006) And also a note on the U-Verse bill says I have to keep that account for years or if I cancel they'll charge me $a month! For an extra Directv account I never asked for??? The U-Verse customer service people on the phone just keep messing my account up till I'm so st

I was customer of AT&T (internet) and Direct TV, these were bundled and billing/ payments were handled by AT&TAfter cancelling services with AT&T and Direct TV May 25, I have issue with how AT&T handled my account/ billsMy AT&T account number is XXX XXXXXX and my Direct TV account is XXXXXX XX
I returned all equipment to AT&T and Direct TV as requested and paid my final bill $(not sure why was it more that my monthly payment of $but I paid it just to be over and done), In the middle of July I received new bill for AT&T and Direct TV services as my account still being active
I called AT&T and resolved this issue I was advised that my balance with AT&T is $12.87, I was suppose to receive updated bill, nothing like that happenI was than sent to DIRECT TV to resolve the issue of my account still being billed and I was able to resolve it with representative, charges for the time from cancellations were waved and I did receive NEW BILL from DRIECT TV of $4,

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On January 2016, AT&T offered bundled-service which included UVerse + DirectTV + AT&T (internet, cable TV, and telephone service)I agreedAfter digging my lawn, changing cables and days of NO service for internet, AT&T determined they "did not offer UVerse" for our residential areaAfter another days of NO internet service, where my personal business suffered; I told AT&T to cancel UVerse (since it was not available in my area) and ONLY leave the telephone and cable TV service
On February 2016, I continued to have interruption in internet serviceOn February 11, 2016, I cancelled AT&T telephone and internet serviceI switched to ComCast for internetI opted to keep ONLY Direct TV (under AT&T) for cable TV - this was the ONLY service kept
AT&T has continued to send me bills for intern

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I ordered internet service from At&TThey were to send me a router to install myselfThe router never showed upI called them to advise them it never cameThey said they would send a service man to install one for me the next dayHe came and installed it, and it worked fineWhen I received my second bill there was an extra $on the billI called them to see whyThey said it was for a Gateway router that had not been returnedI explained that I had never received the routerThey said the charge would be removed the following billing cycle to pay the monthly amount due in a bill cycleI received my next bill and the charges were still thereI called them again to ask they be removed and they said they wouldMy August bill came and it shows $past due amountMy internet se

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1They have continually lied about the amount of my billThe supervisors are equally worse than the service I am providedThe last supervisor I talked to was rude and did not assist to resolve my issue at allAll the promotions that I was promised was never full filledNow that they have combined wit Direct TV they have impacted their business as wellI had Direct TV for over years, but now since they have joined with AT&T they are no longer are a good quality businessAT&T are the worse business I have ever witnessedBeen having issues since July of Very upset!!!

Directv promised to deliver me phone,internet,cable on Aug 16, However, they rescheduled the appointment to install phone and internet on Aug 21,between hours of 8-12noon However they never showed up between those hoursnow they have promised to come Aug 23, 2017, between those hours