AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement :
To whom it may concern,
On 06/06/at approximately hours, I called AT&T and spoke with customer service representative *** *** quoted me $79/month for the next year for my U-verse services (t.vand internet; no change in service) Also, he issued me a $credit that would be applied to my next bill since the previous bill that I had paid was over that amount (paid approximately $for the month for the U-verse services)
On my next bill that I received, I noticed that my U-verse services were still listed at the higher amount and not at $79/month I called AT&T and spoke with representative Oden at approximately hours on 06/26/ After explaining the situation and stating that my bill needed to be lowered $to reflect the $79/month, she stated that sh

I ordered a phone and it was hand delivered by a strange man insisting I let him inHe wouldn't leave the phone, which I paid for with meATT has partnered with a company called ENJOYI didn't want the set up they were providing and I made that clear when I ordered the $phone ATT says they can't cancel the order, I don't have the phone and I have spoken to different customer service repsI just don't know what to doDoes ATT really think its appropriate to have a stranger insist on entering your homeI am beyond frustrated and plan on switching service providers as soon as possibleThis is the third scam that ATT has been part of in the last yearThe customer service is terrible and at the moment I paid for a phone I don't have

Three years ago when we first got At&t we set up different appointments to have service connectedAll times no one showed up called or emailed to say they were not comingNow years later we moved to a new address and wanted to continue our serviceGot everything set up made appointment, once again no one shows up and there was no call or email to let us knowI call sms get the run around for almost an hour then was told they would be calling me back, no one ever calledNext day I call back to cancel service and after telling all my info again because it's never saved the representative said he would call back and never did againWe have now finally cancelled service but I really want someone to be held accountable for treating customers this way

I setup service over the phone for home internet with AT&TI received a package with wires in itI called to make arrangements for the modem to be sentAnother no showSo I cancelled the service on March 26,Before service was setup I had to pay $I requested a refund upon cancellationIt is May,and I still have not received my refundI have called many times and have talked with many representativesThey told me my refund is coming by mail and will take weeksThen they told me refund checks are mailed out weeks after the billing cycleThen they told me they will reverse it back to my credit cardThat was weeks agoI still haven't received my refundI called today and was transferred as usualI was told that a check for $was sent outSo I explained everything all over againThen, I was transferred againI was on hold for over minutes, then they hung up
Product_Or_Service: Home Internet
Order_Number:***

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I canceled my services with Att Uverse at the end of September because of horrible customer service and cable problemsI paid my balance for the remainder of the bill and now have a refund in the amount of $owed to meI have called Att uverse multiple times to change my address and check on the process of the checkMy address changed and I verified the refund would be sent to my new address- *** *** *** *** *** *** *** ** XXXXXI was told by an Att uverse representative that the time frame to receive the refund is days from the cancel date in septemberI was suppose to received the refund by the end of NovemberOn November 23rd, I called and spoke with a Supervior who stated the check was mailed on November 17th and I should received on November When I did not receive

Service Type Residential ServicebrAccount XXXXXXXXXbrAccount XXXXXXXXXbrReached XXX-XXX-XXXXExt brDay Phone Impacted Phone XXX-XXX-XXXXbrAccept Agreement 0brbrI started with Direct TV in January of They assured me that my *** would remain the same for yearsMy monthly *** is supposed to be 84.00monthThey guaranteed me that my *** would remain the same for yearsIt is going on months and they still have not got my *** wrightI have been more than patient with themThis is pretty much negligenceI have paid them every amount that was on the *** and never missed a paymentThey always assure me that the next *** *** be correctI am considering my options
Product_Or_Service: Direct TV
Account_Number: XXXXXXXXX

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement :
I have tried to correct my billing issue on three separate occasions by contacting att.com/mysupport, called and visited a local ATT Store and spoke to a manager all with no resolution
BILLING ISSUE: I AM BEING CHARGED FOR NFL CHANNEL I NEVER REQUESTED
On August 1, at 8:59am I called AT&T to complain about being charged for NFL billing of $(six payments) I did not ask for the NFL TV service and I want it removed from my billing Spoke to NFL specialist ***, then *** (NFL) of ATT Chat interaction Chat was with *** (copy of chat attached) I was assured in writing that the charges will be reversed
On August 26, 2018, I paid by credit card the month amount of $(bank confirmed payment on September 2, 2018) Called October 3, at 10:09am, I am s

Service Type: Residential ServiceAccount: NAAccount: NAReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1*** is deluging the advertising market with this marketing scam "Bundle premium services from *** for the SAME PRICE, EVERY MONTH, for yearsGUARANTEED!? and it is a lie, which I did not find out until after I had signed up, scheduled an installation date, given them my credit card information and they had charged my credit card
The truth is that it is a two year contract with the first year price guaranteedAt the end of the first year they *** increase the internet and phone charges to whatever price they likeThere is a termination fee of $per month for the remaining term of the lease, which allows them to charge your credit card $and disconnect all three services if you don't pay whatever exorbitant fees they choose to charge
This huge, nationwide company is running a very public scam

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I called AT&T on 04/04/to cancel my cable an internet services due to the priceI proceeded in canceling and I was offered Direct TV for a month and to keep my high speed internet for an extra a monthI was quoted my bill would be before taxesI agreed and proceed with my new serviceDirect TV now owned by AT&T came out and installed on 04/09/On April 11th I called AT&T again to let them know my direct TV was installed and to make sure the AT&T Uverse had been disconnectedI also confirmed what my bill would be and was told once again before taxesOn April 13th my internet was disconnectedI called AT& T on the 14th and they said I cancelled itI explained to them what I had agreed toThe representative could not help me so I told him to let me speak with

Service Type: Residential ServiceAccount: XXX XXX-XXXX XXX XAccount: XXX XXX-XXXX XXX XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have been trying since late February to get my original phone numberXXX-XXX-XXXX back to *** from hughes net voice service.*** set me up a temporary number XXX-XXX-XXXX .I have made multiple calls been transferred to wrong deptsand hung up onHave been forced to pay for two phone services the whole time to keep old number activeThey have told me the order is in multiple timesI have even posted complaints on the *** forum, was answered and told it was being looked into, that was weeks agoI am frustrated and fed up with paying two phone billsNo one from *** seems to care!

Service Type: Residential ServiceAccount:***Account:***Reached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I originally ordered service through Direct TV and NOT *** and when I received my first *** AT&T overcharged me and was not honoring my original agreement through Direct TV At that time, my phone and internet was not connected yet and I had receive a bill from AT&T so I cancelled everything because my original deal was not honored by AT&T Ever since this date I have been receiving several invoices from AT&T with different amounts due/owed Also, once I cancelled the service I returned all of the equipment via UPS per their instructions and NOW I believe they are trying to charge me for the equipmentI have all my paperwork and tracking information that proves that sent all the equipment back, however, when you look at the tracking it seems as if the equipment arrived one month before I sent i

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My family recently moved and signed up for ATT Uverse and DirecTV From the start the customer service has been pathetic to say the least They have provided incorrect information and are not up to speed on the details of the business When I signed up for the services I was told that I could bundle my two services together for a monthly rate of $plus tax for months When I received my first bill the two accounts were separate and my bill total was close to $150/month I called AT&T to settle the issue and after over three hours on the phone, being transferred back and forth between AT&T and DirecTV, I finally got a supervisor to help with our issue The supervisor determined that AT&T had promised us the $100/month plus tax promotion but had failed to deliver on it She was able to g

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : I have been with AT&T/DirecTV for over years nowEvery single month they bill me more than I am supposed to payI spend an average of 1/hours per month trying to straighten my bill out every single month for the past two yearsThey assured me that they will make a correction And next month the bill will be correctNext month comes and the bill is $or more per month then they tell me it should beThis happens month after month after month after month over two years now and like I said, averaging an hour and a half a phone call with AT&T customer service every single month
This needs to stop! Please please please help and get these guys on the right track!

Service Type: Residential ServiceAccount: XXXXXXXXXXXX;XXXXXXXXX;XXXXXXXXAccount: XXXXXXXXXXXX;XXXXXXXXX;XXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have had so many issues with AT&T recently- with all of my services through them
Most recently- the Multi-Device protection plan for $was added to my account without my knowledge or approval so now I am being billed for an unexpected $Not okay
In addition, I am being billed for my DirecTV 'genie' equipmentI suspended my service through January to give my new apartment complex time to decide where they stand on DirecTVWhen suspending, I was told that it would basically extend my contract, but that nothing else would be impactedI never received a notice to return, return boxes, or return instructionsI had no idea I needed to return them, as we were just going to reactivate and use the same equipment in JanuaryNow I am being bi

At&t, SPECIFICALLY their customer service in their Digital life department is DEPLORABLEI have never encountered such an incompetent, scamming, difficult company to deal with ever in my lifeWhen it comes to providing one with "customer service", they never provide you with what you need in addition to just transferring you and transferring you in hopes that you'll give up, they Lie!! I had a supervisor tell me she corrected and removed the incorrect charges on an account, but that She COULD NOT provide me with a statement showing that it was the case After this was my 19th attempt in a year to get a resolution, I recieved another new collection letter showing she DID NOT remove all charges and was still trying to report a defaulted to my creditI called back for call to get it resolved, in the middle of them finally "resolving it", I was transferred to a department without warning to someone that could not help me, didn't see my acct information, and couldn't transfer me to anyone else or give me a number to call after I was on the phone for minutes and secondsI believe they think if they do this, you'll just give up and let them ruin your credit or pay something you do not owe, I believe they are ripping people off! I WILL NEVER give them my business ever again and I am in the process of looking into getting rid of my mobile phones and other services because I can't deal with this type of horrible, unethical business practices and standardsTHEY WILL continue to hear from me until this is resolved, or I will get my attorney involved and she them for every second I waisted dealing with their incompetence

I am over billed every month
On 4/14/I signed a written contract from a at&t sales lady her name *** *** It was the triple play bundle for $a montheach month I get billed a higher amountAnd a different amountwhy?

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I placed request for ATT to port my service to Comcast, ATT advised that my service had to remain active during the porting process but stated I would not be charged during the porting processAfter numerous calls and months of repeated calls my service has still not been ported and now I am getting collection calls despite the ATT customer service representatives seeing my calls for porting and request to Att billing deptto credit my account due to this being a porting issue

At the close of my AT&T uverse service, I called AT&T to get the instructions for how to close out my internet account since I was moving and would be using a different service providerI asked if I needed to return the equipment (when I started service, I had been using my own equipment, but they added theirs mid-service) and the female agent informed me that I did notI asked her again, just to verify, because as I mentioned, I would be moving and was not going to be able to return anythingShe told me to just wait for the final bill and that would be allOver the last year, I've received bills for this equipment, and called AT&T four times about itEach time, and agent said that the case was resolved and not to worry about itRecently, I saw that a collection agency appeared on my credit reportI called again to see why this STILL was not resolved, and they told me the original agent put in the notes that she told me to return the equipmentThis is untrue, and AT&T has the r

I have used AT&T for over years while living in TexasDuring that time I have had issues with them on and offyears ago I moved to a different house and had AT&T set up internet in the houseThey chose the location for the set up and modem stating it was the most ideal locationI have had nothing but issues with the internet service providedThey have been called over a half dozen times in the last years to have technicians come out and service the internetEach time someone has come out they state something else is wrong and requires a different fixThey have even told me that I needed new equipment that I would be responsible to pay forI argued that and was provided "new" equipment in the houseI was then told by another technician who came out at a later date that the equipment provided was refurbished and not newHe then provided me with a wifi extenderThis has not provided the service I am paying forNow years later I am still dealing with little to no intern

Why should I pay for the connection if AT&T is not given a sufficient Internet speed and their service to me was useless
When I moved into a new apartment I needed InternetThe management of my apartment recommended me to switch to AT&TI chose it because it was recommended by managementI asked for the equipment and connection to the InternetI was waiting for equipment one week and AT&T still charged me for connection fee in the amount of $
When the equipment came and I set up a connection to the Internet, I discovered that I have a very slow speedThe Internet speed was lower than promised by AT&T and I couldn't even go to the website of AT&T to check the supplied speedI called support to find out the reasons of low speedThe operator answered me that it is all they can do
To use the Internet it was impossible and I decided to find another provider and to switch off AT&T same timeWhen I asked the customer support's representative, "Do I have to pay something?", s