AT&T

I requested new Internet service on the month of January The service and installation part went well Months after having the service, it is intermittent and never works for more than maybe a few minutes at a time My internet service is always a problem, it freezes up, switching screens takes forever, or it just stops working altogether I have spoken to technical support a couple of times The first time, it was suggested I upgrade my planThe second, I spoke with a young man that was trying to be helpful, but eventually suggested I purchase a Wifi Extender or I speak with Sales to see if there were other ongoing promotions or other packages available w/out paying extra that I may take advantage ofI have internet service that does not work for the most part, my college bound daughters have had to use internet service elsewhere because of the ongoing issues, and yet I pay for a service that does not work most of the time, and is limited, where I have to constantly be che

I recently switched to AT&T internet, phone and Direct TV After only months of constant issues and problems I had to cancel all services except Direct TV The issue was specifically the internet it did not work at all most of the time They came to the house twice even changing the modem The final week I called them daily to get someone out, but they kept wanting to charge me for online support Bottom line when I canceled service I immediately disputed $early termination fee stating I had done my diligence to resolve the matter to get the service I was paying for They said I had to wait until I got my final bill to dispute, which I didToday when I called they said there was nothing they could do it should have been waived when I disconnected Obvious run around
Account_Number: ***

I signed up for ATT u-verse last year I signed up because they were offering discounted bundle rates and a $visa cardi never received the card
I signed up for ATT u-verse last year I signed up because they were offering discounted bundle rates and a $visa rewards cardI have contacted AT&T customer service numerous times and they have not been able to help meThe first rep I spoke to told me I had to wait longer and then after the waiting period I would then need to enter my information on the ATT rewards site to request my $visa rewards card
I have tried to request through the website and it says that they need more informationSo I then spoke to a customer service repHe transferred me to a different departmentThe next rep said she could not find my information and to go to the siteI called back four more times and spoke to many reps that were unable to helpI was told twice that the card was in the mail and should be arriving any dayIt has been over a

*** Beauty *** has called ATT Uverse many many times since July
about their internet serviceThe repair tech has come onsite to the location several times and the problem still has not been resolvedWe cannot operate our business effectively with no internet service.We have had to close the business many times and go home to workWe contacted the previous tenants, they said they had the same problem, that is one of the many reasons they have moved.The internet service just spins and spins, bumps us off the service and constantly says interrupted servicewe have tried many browsers and the same problemWe are being charged $a month for the last months while losing businessI will contact Spectrum service as soon as I get this resolved from ATT
Sincerely *** ***/Owner
Product_Or_Service: UVERSE
Account_Number: XXXXXXXXX

AT&T does not follow through with their promotionsI signed up for one in December and never received the gift card the promotion claimed I'd getThe promotion was to receive a $gift card to resturant.com after signing up for autopayIt claimed I would get it after months of good standing, it's been well over months
I posted on the community forum and got a response but no follow up with what the person found outI've gone back and fourth on Twitter with AT&T Cares and no one could answer my simple questions of where is the gift card and I have called only to get a run around
I've been an AT&T customer for a lone time, I've never had such issuesI am very unhappy with the customer service lately and have debated looking elsewhere for other providersCustomer service is a big part of their service
If they aren't going to follow through or honor their promotions they shouldn't advertise them

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1WHEN I ORIGINALLY SIGNED UP FOR SERVICE, I WAS PROMISED A $GIFT CARD I NEVER RECEIVED THIS CARD LATER I ADDED A SERVICE CONTRACT, FOR WHICH I WAS PROMISED A $GIFT CARD THEY ALSO PROMISED TO RESEARCH WHAT HAPPENED TO THE DELIVERY OF THE ORIGINAL CARD I HAVE NOT RECEIVED EITHER CARDSMY CONTRACT HAS BEEN FULFILLED MY MONTHLY BILL IS NOW DOUBLE THE PRICE I WAS BEING CHARGED AND I NEVER RECEIVED THE REWARDS THAT I WAS PROMISED
Product_Or_Service: INTERNET SERVICE & SERVICE PLAN
Account_Number: XXXXXXXXX

AT&T is trying to charge me over $for phones that were returned to themI tried to cancel the order shortly after placing it but was told they had already shippedWhenever I received the phones I never even opened them; took them directly to USPS and shipped them backA few weeks later I received a bill for the phonesThey claim they never received themI opened a USPS investigation and USPS confirmed that those phones were in fact delivered to AT&TI spoke with "Noelle" at AT&T on 10/11/She confirmed that AT&T received the phones on 8/31/She gave me a case # and told me it would take 1-billing cycles to get the issue cleared upIt has now been months and I am still receiving bills for the phonesAfter multiple calls and literally hours spent on the phone with AT&T trying to get this taken care ofI have cancelled my AT&T service and do not recommend them to anyoneTheir customer service is the worst I have ever experienced with any company

Service Type: Residential ServiceAccount: XXX-XXX-XXXXAccount: XXX-XXX-XXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On 12-18-I called XXX-XXX-XXXX in response to a promotion mailed to *** Big *** *** ** XXXXX offer code *** I spoke to a representative Travis, employee # TM821G and was offered a rate of $for installation of Direct TV receivers, AT&T internet service, and unlimited *** America land line phone serviceInstallation was scheduled for 12-27-17, order # *** On 12-22-I received an email stating that my internet and phone order had been cancelledI was provided a customer service number and they were unable to resolve the issueI was transferred to a representative, *** employee *** He stated that the offer we were given was not valid, was argumentative, did not address our issuesAT&T should not be allowed to offer one price and cancel and try to change

AT&T UNDERHANDED PRACTICES
DO NOT DO BUSINESS WITH AT&T!!!!!!!!!!!!!!!
AT&T requires a contract when a customer first installs their equipment That is understandable in today's environment However, they renew and extend this contract without the customers knowledge or approval
Case in point:
I have AT&T internet and Direct TV which is combined into one bill each month I have been a customer of Direct TV for years I also have equipment protection in the event of some failure Of course for this protection plan I get to pay an extra premium When a piece of equipment fails AT&T/ Direct TV will gladly replace the failed equipment which is a good thing
But here is the underhanded business practice Even though I have paid for a protection plan, when equipment is replaced due to a failure of AT&T's system, AT&T automatically commits the customer to another year contract without the knowledge of the customer
This is not correct mainly because I have already paid for a protection plan
Bottom line, AT&T conducts unacceptable business practices and has no loyalty to their customers

Absolutely the WORST security system I've ever had! As soon as I got the security November it wasn't workingAbout days after, someone broke into my home and IT DID NOT GO OF! I called them, waited on hold for ONE HOUR AND SEVENTEEN MINUTES before someone answered!!!! They "did a system reboot" then a week later someone broke into my husband's car!!! THE CAMERAS DIDN'T CATCH ANYTHING!!!!!!!!! but I can receive text messages about a dang shadow that the motion detector is picking up but when I actually need you to catch something you DONT!!!! then I intentionally set my alarm off!! NO CALL NO TEXT MESSAGE NOTHING!!!!! I ENDED UP CALLING THEM LIKE UUUUHH HELLO!!! DO YOU NOT SEE MY ALARM GOING OFF????!?!??!?!? So they come out to "service" the security again and as he leaves the system keeps saying command failed and system errorLike WTF! SO I sit on hold with a tech guy for another mins and "reboot" it againAll goes well for about weeksI paid off the installation but then receive a bill for $when it should be $Call billing department and wait another FIFTYNINE MINUTES before someone answers!!! They are currently trying to fix my bill but I am thoroughly aggravated!!!!! GET IT TOGETHER AT&T!!!!

I wish to file a complaint against AT&T/Direct TV I set up direct tv in Feb with the Choice (all included) and was receiving a off disco
I wish to file a complaint against AT&T/Direct TV I set up direct tv in Feb with the Choice (all included) and was receiving a off discount for months I decided to call AT&T about their internet service in Dec and this is where the lies began and I have been being overcharged for the last months
1st Lie I call about AT&T internet I asked if the Fiber service was in my area and the rep that I spoke to that day in Dec advised that it was and stated that since I already had direct tv service that I would have unlimited internet When the installer came to my house he stated that Fiber was not yet in my area, I still went through with the install
2nd Lie I looked at my bill the first month and it was not unlimited I called and asked and the rep stated that I needed to combine the billing for my internet and tv to

Whatever you do, DON'T EVER GET PHONE SERVICE FROM AT&TI have had AT&T for more than years and when they merged with Direct TV my phone service was poor and customer service was really rudeI couldn't even hold a conversation in my own home without the call dropping or having the conversation hard to hearI live in a large cityI decided to go with a new company and have had no problemsI called AT&T to verify my account was closed after all my numbers were ported out from themThey are making me pay for another month of service and told me there was nothing they could do about itThey never said one word that this would happen, instead they tried to sell me Direct TVI pay a month in advance for my services and was told I couldn't get a refund and still had to pay another monthWHAT!!! Who pays for services they aren't receiving? This is a dirty fraudulent company, just like Wells Fargo and they need to be investigatedPlease tell all your friends and family so they don't get taken granted for

CALLED FOR ISSUES ON UVERSEALSO TOLD AGENT MY REMOTE NOT WORKINGHE SAID HE WOULD SEND A NEW ONE "100% TELL YOU NO CHARGE." NOW I HAVE A BILL
CALLED TO TELL UVERSE TECHNICIAN AUDIO ON STATION COMING ACROSS GARBLEDMY SERVICE IS AWFUL! FREEZES; GARBLING OF AUDIO; LOSES SIGNAL AT LEAST 1-TIMES DAILYDURING CONVERSATION I ASKED IF THERE WAS A CHARGE FOR A NEW REMOTE CONTROL AS ONE OF MINE DOES NOT WORK PROPERLY AT LEAST THREE TIMES I ASKED AT&T AGENT, IS THERE A CHARGE HE SAID "100% SURE NO CHARGE TO YOU." HE SAID "THERE IS NO CHARGE; I WILL SEND ONE OUT TO YOU RIGHT AWAY." I TOLD HIM IF THERE IS A CHARGE, I DO NOT WANT IT I JUST RECEIVED AN EMAIL FROM AT&T STATING MY BILL HAS GONE UP FROM $127.00+ TO $"PLAN CHANGES/SERVICE ORDER." THIS IS JUST ANOTHER EXAMPLE OF THE FRAUDULENT, LYING, MISLEADING, PRACTICES OF AT&T I JUST FILED A Revdex.com COMPLAINT 4-MONTHS AGO BECAUSE MY BILL JUMPED FROM $107.00+ TO $127.00+! I WILL SEND THIS REMOTE BACK TO AT&T! THEY ARE NOT

On or just before 3/24/I contacted ATT to provide me internet service at homeThe sales guy I spoke with told me that there would be a day trial period after which I could apply for a $rewards cardHe said it would take days in case I decided to cancel the serviceOn 3/31/I called to verify the day trial and was told that this trial did not existI was told by the guy I spoke with that they would be able to review the original call with the sales dept and get back with meOn 4/10/17, after no reply, I called again and spoke with a lady, explained the situation,and was told that all she could do was to start another ticketToday is 4/18/and so far I have received no contact of any type on this issue
Product_Or_Service: Internet service
Account_Number: ***

Service Type: Business ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Back in May of 2016, I called *** business to get an internet set up at my office, all they did was *** me upfront for a service they have not provided Til this date they have failed to call me or install my service
Product_Or_Service: Business internet
Order_Number: XXXXXXXXX
Account_Number: XXXXXXXXX

I recently signed up for a 2-year internet and DirectTV bundle Within a few weeks, I received multiple ads reporting the same package was being offered for $dollars less I contacted AT&T requesting they honor the advertised price for the same package and they politely insisted there was nothing they could do They stated the manager was busy with other calls and would not place me on hold to wait for them

I bought new I-Phones for our children for Christmas (2017) with AT&T wireless serviceUnfortunately, after delivery to a local Fed Ex distribution center, the phones were stolen before they could be deliveredSince the phones were purchased under an AT&T phone upgrade contract and were tied to the old telephone numbers, AT&T advised that it would take hours to cancel the old contract and issue a new oneIt has now been hours and two broken promises for action by different AT&T service reps and nothing has been doneIf AT&T can't get it's act together, the kids aren't going to get their main Christmas presents this year and it won't be a very merry Christmas for themThanks, AT&T I'll update this review if anything changes but at this time we are not very hopeful

In January of I bundled my wireless, cable, and internet I was informed that the first bill in Feburary would contain some of the dates from January not covered by by the bundel On the bill dated January 25, 2018, you notice I paid $and for the mobile services for the period dated January 26, through Feburary 25, On my bill dated for Feburary 25, you will notice that another charge of $has been included for a period of January through February When I contacted the ATT Customer Care, I am told that they are different periods as I had two different plans prior to the combination of my bill Later on the same recorded call the manager told a different story and informed me I need to pay my bill in advance and that is the discrepency

*** went from $per Month to over $per monthExplanation given, I didn't renew contractNo clear notice givenThis seems illegal/unethical
A month ago when the issue first arose a service repstated she would help me by renewing my plan and my statement would be correctedThis month I received my bill and no changes or adjusted had been madeIn light of this I called customer service again and she informed me I would need to pay the bill in full before any adjustments would be madeIt could take them up to months for At&t to issue the creditA threat of interruption of services when my account is current seems like extortion to me

Service Type: Residential ServiceAccount: XXXXXXXAccount: XXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have been attempting to cancel my landline AT&T is putting me on hold and giving me the run around I've been on hold for over three hours I just want my landline cancelled That's all