AT&T

I sold my house and had to wait for closing two months laterI temporarily moved with family to a new address but had to wait to move into house I had purchasedI called uverse to turn in equipment but they told me to hang on to it and I would not have to pay anything from January to April for equipment rental fees or taxes Not only was I charged for each month, now they are charging me for full services which aren't even connected, a total of for services I haven't even used No hook upTheir excuse is that I miss understood The lady back in January clearly said I will give enough credit to cover rental fees plus taxes All lies, but worse is that I'm being charged full service when it's not even hooked up and no credit is to be given for anything according to my last call today May
Product_Or_Service: Uverse
Account_Number: ***

March 14,me and my family decided to get cable and internet with at&t we was promise an 125$ Visa card only gave us 100$ which we didn't get the cards until months later we was also promise the promotion with the premium channels which we never got! We did get offer HBO but that was taken off and we was supposed to have that for (3) monthsWe also have been having trouble with the cable and internetWe always pay the bill on time but at&t is not holding up with satisfaction on their part it's unfair to us because we can't used wifi or watch tv without having to trouble shoot and never receive any of the promises that was made when accepting the offerPlease help
Product_Or_Service: Cable

Do not, I repeat, DO NOT do business with AT&T Do not open any accounts with themDON'T! They have absolutely the worst customer service in the worldI was as nice and polite as possible- made no difference I was owed a refund when I discontinued services instead I was billed repeatedly and then sent letters threatening to turn my bill into a collection agency, which,they kindly informed me, might affect my credit rating Multiple phone calls to AT&T's overseas service center have been uselessHonestly, I seriously think congress should investigate this company

Our landline phone service went down on July and our internet followedWe can get Internet on and off but no phoneOn the of July we tried calling at&t for repair serviceIt took us round and round pushing number after number to get helpAfter along long time my husband reached someone or an automated thing and it said they couldn't get anyone out here till August 6th! Really? Leave us without service? They used to run a line check, come out immediately to take care of it!

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have been lied to twice today by two AT&T representativesMy internet stopped working, so naturally I go to the modem to troubleshoot; i.e unplug it for to seconds to reset itThat didn't workI saw that my devices were still connected to the modem, just didn't have internet and it made me remember that this same thing happened to me a couple months agoAfter scheduling for a field tech to come out and address the issue, he told me that someone was working outside in the box and disconnected my internet from thereSo today after my internet stopped working, I peaked out the window and noticed an AT&T vehicle parked outsideI waited around until I saw the tech and asked him if there was an outage in the area, he replied noI said ok I'm asking because my internet just went outHe rep

I've gotten the run around when it comes to unlocking my iphone from the At&T networkI paid off my account in full on the 30th of April 2018, the payment posted on may 2ndI have been transferred more than I can ever imaginefrom one account billing to the next, they all confirmed the same thingthe account +the device has been paid in full for a week nowBut the Unlocking "team" denied my unlock which I have a (confirmation number) saying that I have not paid it in fullAfter speaking on the phone (again) with billing, Tania id#*** she ensured that my account was paid in full along with the device and that I do NOT owe anythingSoi was told to head to an actual store and speak with themI didthey told me that the account was paid in full and the I would need to speak to (314)***-6*** and they would be able to helpI drove homeand contacted that numberI am now hours into this issue and no results, I just keep getting transferred from one area to the next until they (hang up) "connection fail" most are nice, but have no clue on what to do in order to helpI just want my Iphone unlocked already, it's been paid in full for a week nowNot sure why they wont unlock it

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I moved and was told that a landline would cost $at my new address *** *** *** *** ** XXXXX
When I received my first bill, the charge for the landline was $
I called and was told that the bill would be corrected to $
The next month I was charged $
I have called repeatedly
The last person I spoke to on 8/9/told me that they would review the recordings of my previous calls and someone would call me back within business days They gave me a job id jXXXXXXXX They never called back
I received a new bill today and the landline charge is $
I would not have ordered a land line if it was going to be more than $
I can actually afford it, but it is not worth it as we rarely use it
I am concerned about all the senior citizens that c

I signed up with AT&T internet service in order to receive what I thought was the fastest Internet speed offered in my areaWhile I was signing up for their service, they convinced me to try their TV service as wellI explained to them that I rarely watch TV, but they convinced me to try their serviceFrom the first day, the internet service was less than half the speed they promisedAfter days, I finally called them to cancel the TV service and ask them to either send out a technician to get the Internet service to the speed they promised or cancel the entire contractI was told I would have to pay them onerous early termination fees to get out of the TV contract and that they were going to charge me to send a technician out to look at my service(Actually, the person on the other end of the line tried to convince me that their service was delivering the 50Mbs promised and that the problem was with my computerAfter I told her I have worked for the last years as an Intern

Our internet and landline constantly stop working and start working all day long sometimes we are without both for hours on end and despite calling AT&T multiple times they are unable to resolve our problem and continue to charge us data overage fees because we are unable to use internet and have to use our dataWe have been dealing with this issue for at least a year now and we were originally told by AT&T that this commonly happens with weather changes, but now it is constant and they have offered no solution to our problem or refunds for the money they continue to charge us for their failed product

Greetings,
I am writing in dispute of an ATT Uverse/Internet bill in collection that has recently been brought to my attention by way of my credit reportAccount # XXX XXX XXX for service at *** *** *** *** ***
I have never resided at the address in question and never utilized the ATT Uverse serviceI had requested service initially yet in came to light in July of that the landlord backed out of the lease and I was not allowed to take up residenceI then contacted ATT to cancel the service as I ended moving to South Carolina
I was unaware of the bill/service in question until it showed up on my credit report as I no longer have access to the ***@yahoo.com email addressI have Never received a phone call in regard to this debt nor this accountI did not receive the equipment and hence, cannot return it
I am requesting the $charge for equipment and service to be forgiven and removed from my credit report in March of regarding my claim with

Customer service representative on the phone told me internet charges would be $70/monthly moving forwardI agreed to change my home service plan so I could have the $70/month internetI got an email a few hours later stating $per month will be charged each monthI called immediately to find out why the email said $per month and not the $I agreed to and the customer service representatives told me they couldn't give me that priceI asked to speak with a manager and put in a complaint that I was given information and lied to over the phone but have never received a call back from any type of supervisor or manager

I signed up for a year contract in June of 2016, and in August of my bill increasedAfter months of speaking with customer service and each time being told that the error would be corrected, I have now been told that my bill would increase because I do not have my wireless service with themThis is the first time I have been told this in months of communication

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We signed up for U-Verse & Directv in November We were told at this time our directv bill would be $monthlyAfter a month of having directv we called to have the service cancelled, only to be told we had signed up for a 2-year contract, which we were NOT told in the AT&T store when we signedInstead of being able to cancel, the employee told us she would change our plan to the least expensive package, which would only be $45/monthWe realized yesterday that our payments were not coming out of our account, so we contacted at&t againThey said our payments were returned by the bank, which we were not aware of or contacted aboutWhen we got online to view our bill, we realized we were being charged for a very expensive $145/month package for the past months! We called AGAINThe employ

Called in irate on 1/28/reporting charge for serviced increased by double
Called in irate on 1/28/as dsl internet increased almost double to Told them I wanted to disconnect immediately as you can get cable internet for a month and dsl is almost obsolete and it was ridiculous to charge that amount Rep said to just pay what I currently was paying and she would take care of the rest and disconnect service Made payment that day (28th) for now on 2/13/get bill for Not only did she not credit me, she also did not tell me I'd be receiving another bill for According to bill their charging me after shut off date as well Been on phone with them today for over an hour-one time 20mins with dead silence while on hold supposedly being transferred to the customer resolution dept Finally hung up as I realized they put me on hold to go nowhere-called back, this lady said there is no Customer Resolution dept and said I needed the bill

Customer Service is unable to correct my billing issue after multiple calls Can not access my information correctly online
I have called at least times and have been on the phone and chat for hours in an attempt to rectify the issue I can not see my bill, wireless devices on line I have been sent to multiple departments who can not solve the issue I want to be able to see my two cellphones and Direct TV bill on line and be able to access it without any issues I do not understand why no one can fix this issue Each time someone tells me something different I am fed up and will cancel all my services if this issue cant be resolved I have spoken with managers, website customer support and others who have initially told me that they can fix the problem and after spending time trying to fix it, they either cant resolve the issue or say it has to be escalated

I have been given invalid information from the AT&T customer service representatives for the last several months
I have had service with AT&T for years nowThis past year my actual service with AT&T has been horribleAround August or September, I switched my wireless plan to unlimited over the phone with a customer service agent, who at that time advised me that going to unlimited internet with the wireless bill would actually make my phone bill cheaper than what I was paying around $I was originally paying around $for my wireless service including paying extra for the next plan phonesHowever, once I switched to unlimited my bill went up to like $I called back to AT&T switch my bill back and was given the run around for about days and spoke with several different agentsMy last conversation with a loyal customer service representative told me that $would be credited to my account and my bill would go back down with the plan being switched back to the current

We have the AT&T UVerse bundle which encompasses our home telephone line, TV, and internet Friday, May 25th, around 7PM all of these services ceased to have any connectivity After multiple calls and no-show repair technicians, we are now at day with no service
We first made an appointment for service that day but due to Memorial Day this had to be scheduled for Wednesday, May 30th with a window of 3PM-5PM A text was received with confirmation but no one ever came We called the customer service line *** as directed and were told there was no record of this service, and that someone would be coming out on 5/31/18, window of 10AM-Noon Once again, no one came after a text was received confirming the appointment We called once again and were given an apology and yet another repair appointment for today, Monday June 4th, due to high requests and outages We were given a window of 10AM-Noon once again, and by 1PM no one had showed We called once again and r

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I started with AT&T a little over a month ago and had nothing but issuesI wasn't told of a activation fee being billed, in fact I was told the promotion that I had would not have a fee1st bill had a activation fee which started the concernsCustomer service did credit the fee which was good because I was told I wouldn't have oneI also had issues with by plan, I was charged extra for some NFL that I didn't request, customer service also took care of thatI recieved a bill not even a month with the company I called to make payment plan via IVR and to my knowledge the arrangement was setThe next day or second day after making arrangement the service was suspendedI called and was basically told I was lieing I didn't make the arrangement and it was no way the account would have let meThe p

Hello to whom it may concern,I was promised $in visa gift cards to switch to AT&T(Internet only)After I made the switch I was informed that I would only be getting a $gift cardI have a chat correspondence with an AT&T customer service agent showing the promiseThis is a scam and businesses should not be allowed to make promises they cant keepPlease let me know if you need a copy of this correspondence.Is there any recourse for businesses who do this? Thanks for your assistance
Product_Or_Service: AT&T Internet
Order_Number: NA
Account_Number: Account ***

Service Type: Residential ServiceAccount: XXX XXX-XXXX XXX XAccount: XXX XXX-XXXX XXX XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My complaint is a combination of billing, service and customer service issuesI previously had AT&T Uverse and never had any issuesI recently moved and Uverse was not able to service the area I was inI explained my needs to the customer service agent who was setting me up for services, one being I work at home and require high speed services with a certain upload/download speedMy expertise is not in this field therefore I did not know what I was signing up for until I got to my new home and the services did not work properly and were not compatible with each otherThe DSL internet was too slow for me to work and the Direct TV and Digital Life would not connectI spent hours on the phone trying to get the stuff to work before I just cancelled everythingThe only thing I