AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My current contract with AT&T is about to end I've made numerous attempts to calling their company to find out what my new bill would be but I keep getting hung up on when I refuse to accept the higher rateI've also requested that a supervisor from the loyalty department contacted me on more than one occasionAnd I've yet to hear back from anyoneI keep getting reps from all over the country who speak very little English and all they want to do is sell me something else that I don't want to buy I'm trying to get this matter resolved before my next bill blows up very high to an unreasonable amount that I don't want to payI have already been informed that it will go up approximately $but no one will do anything to resolve the issue so that's why I'm asking for a supervisor to call but I cann

My boss had a recent bad experience with setting up at&t services, but I decided to give it a shot for myself, thinking maybe her experience was a fluke
I started by talking to a customer representative over the chat feature on the at&t website last week, they confirmed I would be able to get an installation appointment the following week without a problem, because they "even had next day appointments available!" When I confirmed my account for service, I requested an appointment time for this week- I gave different optionsThen I received an email that my appointment was confirmed-- for April 19th, weeks laterI called at&t and explained that I NEED the internet for my job- it is a requirementI even offered for them to skip my tv installation if they needed to get to another appointment, as long as I was able to get the internet by the end of this week I would deal with it
After spending a full HOUR, on the phone and being transferred to different people, the lady at the cancellation department tried to save my business by telling me she was able to get me an appointment this Friday, for both internet and tv, from 9-11am
Not TWO HOURS later, I receive another email saying my appointment had changed to April 19th againI called at&t back, told them I had an appointment for Friday from 9-11am, and was told by different people that "no, the soonest appointment is April 19th," and they "didn't know why someone earlier told me my appointment was this Friday." After sitting on the phone and on hold for over half of the phone call, and being told every few minutes "it will only be a few more minutes," I told them to just cancel my services because I had been on the phone this time for another 40+ minutes, and wasn't going to continue to waitThe girl confirmed that my account and appointment were cancelled
Now, hours later, I get ANOTHER EMAIL saying that my appointment is confirmed for April 19th! UNBELIEVABLEI went back to the at&t chat just now, since the phone center is closed, and they told me that "NOW they have it cancelled for me, but can't send a confirmation email for 24-hours." I am curious to see if it actually gets cancelled and I am refunded any fees I paid, or if I will need to call in again and spend another hour on the phone trying to get someone to cancel this "service" for me
After my boss's horrible experience with at&t, and me wasting 100+ minutes of my own day on the phone with this company, I would like to give them ZERO stars, but it looks like the minimum I am allowed to give is oneAt&t needs to figure out their customer service and be trained to actually DO their jobI have no idea what the tv & internet service is actually like once you managed to get it installed, but I would hate to have it, have technical difficulties with equipment or connection, and then have to sit on the phone with these people for another huge chunk of my day while they try to figure it out

I've switched from Xfinity over to Directtv/At&t to save moneyWas promised multipe things in the swich such as avisa gift card , paying my final bill from Comcast extnone of this ever happened!!! Now my comcast bill is in collectionsAll Directtv/at&t do is run you around and around and NEVER get anything accomplished! I'm truly upset! I should have stayed with comcast I ny Internet was alot faster then , I had more shows & had thebbest customer service with themI would say if it's not to late NEVER get service with Directtv/at&t! I also used to work for them Nothing has changed still unorganized!!

On January changed from Uverse to Direct TV While the tech was finishing up I called ATt to cancel Uverse During the conversation rep mentioned for $per month you get your speed increased twofold She made an appointment for Saturday January between 12p and 3pm for the modem to be changedI have confirmation email indicating the same date and time
Today January I spoke with Abraham in Mexico and his supervisor who stated my appointment is for January from 9a to 12pThen I was transferred to the Tech Department Spoke with Rosette rep in Philippines and her supervisor IreneThey stared the same
I rescheduled my life to accommodate ATTI am extremely annoyed
I was looking not be upgraded the service
I have spent 1:19:and still on the phoneI expect to be compensated for my time and disappointment

I called AT&T to try to arrange service at my home and I had a terrible time getting past the computer voiceWhen I finally got to talk to a person they gave me another phone number to call and I had to start the whole thing overI had to call several times to try to get past the computerWhen I did finally get through I wound up talking to someone who did not understand English

Company continued to bill after cancelling internet and cable service and calling multiple times to correct Money still owed to consumer
Called to cancel internet and cable service in early May as we were moving and did not need the service Since we were PCS there was no cancellation fee We were still charged for months of service through autopay after cancelling- despite multiple phone calls to correct and get refunded We cancelled autopay and then continued to receive bills in the mail Again multiple phone calls to correct We were told the money owed to us would be mailed as a refund check- instead we got a late notice/turn you over to collection agency letter at our new address Again called and was told on the phone everything was zeroed out and the refund would come in the mail (phone call Sep) Instead we got another bill this month with the balance not at and no refund I called OCT and got the balance to but still no refund in sight They are

I have had AT&T U-verse service for several years now I have contemplated submitting a review of the general low quality of service for one reason or another several times This latest debacle is just the last straw My problems started almost immediately with poor picture quality and often no service I am on my 4th receiver/DVR It actually be the 5th but it has happened so often the details are merging BTW: keep in mind that when they replace a receiver/DVR you lose all recorded shows
Ok, I am rambling a bit here Over time things have improved to where now we get momentary drops in the internet service and blank screens with sound about a few times in an hour All in all that has to be considered an improvement
I got really sick of paying $a month for TV and internet (I did have most of the premium channels except for Epix) so I reduced my plan from Uto U Looking at the published channel line up I was happy with the package offerings Lo and behold when the new plan activated I don't have any of the HD channels despite them being clearly indicated as part of the Uplan on the channel line up So I log in to my account and chat with a service rep He tells me that there is an additional $a month for the HD channels Not according to your published line up Then it turns out he couldn't help me because it is after business hours and they people he would forward that issue to are not available Now.....keep in mind that if I had decided to reinstate my old plan or any plan that is an upgrade from Uhe could have taken care of that most quickly with any muss or fuss
This business model is busted and it's about time people start seeing it for what it truly is
I think the saddest thing is that research reveals similar issues with available cable providers so I am not sure there is any company out there that can operate with integrity and quality service

I'm sorry I ever signed up for internetI had to agree to a one year contract, to get a lower priceI was never told I had pay a month in advance, even though I had been with them for years, and never missed a payment
I paid for install and internet, for service Nov10-DecI received an email, not even a paper bill, saying owed money by DecI spent minutes on the phone with customer service and billing
Basically, they charge a month in advance, before serviceI've never heard of that before! My credit is good, and all my other utilities, send me a bill (paper or email) at the the time the service was instated, saying what I owe
I may break the contract because I'm so irritatedThey want me to pay about $in days for basic internet
And I don't understand why the Revdex.com is giving them an A+ when out reviews gave them a negative rating!

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXAccount: XXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Oct 2016, I upgraded my old Internet service to Uverse with AT&T.Iwas told when I initially upgraded my services in Oct that my old acct was cancelled & any fees were prorated to my new bill.I discovered the old acct was not cancelled & late fees were added on that bill.I called & told them what happened,therefore,I should not have any fees.The agent assured me that they cancelled the old acct.I continuously received several bills from the old acct with more late fees attached to it saying it was covering me for Oct and Nov & it went from $to $160.40.I continued to call for several months & was assured every time that it was cancelled which wasn't true.I then received a letter from collections stating it has been reported & if I don't pay it will impact my credit.I called AT&T again &

When my husband and I recently moved into a new house, we decided to bring our AT&T internet service with usUpon moving into the house, he called and set up installment of Directv and AT&T internetOriginally, we were told that the service was NOT available in our area, but that they were installing it as we were just moving into the area, and that our service would be available in a few daysHe was in touch with the technician for about days until our service was up and runningWe had an excellent connection to the internet for about weeks after that, but suddenly, without warning, our service cut off about two weeks agoHe called, I called, and we were sent in circles with the customer service and repair representatives at AT&TAt the same time, our most recent bill did NOT have internet service on it and our Directv bill was almost DOUBLE the agreed upon amountAdditionally, there was an "alert" message that said something like "your service was cancelled as you requeste

Cut electrical line and had the audacity to tell me to fix it!
My telephone service went out and they came to restore service and in doing so cut the underground electricity to my garage behind my house They told me to get it fixed and they offered $to do it I am appalled at the audacity of them to damage my line and then tell me to get it fixed They damaged it and they should fix it

If I could stars I would I have recorded statements where there loyalty department promised a credit because of there screw upNever received the credit but was promised different times but different people in the loyalty department I will pay out the the or whatever it is for both phones just to be from under this companyDO NOT SWITCH TO ATT IM GOING BACK TO ***

I am an Army Service member deployed to Kuwait since DEC
In February 2018, I requested a suspension of my wireless number (I am using a Kuwait number while deployed)I need WIFI for my home in GA to connect to my security systemI've been charged for Wireless since my deploymentJune was the first request from ATT to provide a copy of my ordersIn June, I also received a bill from Direct TV (the suspension was lifted after months even though I said I did not want the service until well after OCT)I've been passed back and forth to from several departments since starting this process with no one owing this issue through to resolutionI've waited on the phone an average time of minutes with the longest call on AUG 2018, over an hour and a halfThe process has been extremely painfulMy bill is over $I should only be paying $per month for WIFI
Account_Number: ***

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have been an AT&T customer for over yrsI have phone, internet and TV services bundled into billSeveral months ago an AT&T rep came to my home and stated that Uverse TV services were becoming obsolete and I needed to convert to Direct TV as they were now a part of AT&TMy monthly bill is now bundled with Direct TV includedI called to schedule a move of my services to my new residenceI was informed that I am not only being charged a $service fee to move my AT&T internet service, I am also being charged a substantial service fee to move the Direct TV because I am a "new customer"How am I a new customer and subject to additional charges when I have been with AT&T for many yearsI attempted to contact customer services and was transferred multiple times between the AT&T depta

AT&T business fiber service has been intermittent for weeks because AT&T is waiting on a part
My AT&T business fiber service intermittently available for weeksI put in a ticket when the issue started and was told it was my firewall and not the At&t equipmentI had to connect a computer directly to the At&T device to prove it was a service issue, after I had proven it was an At&t issue a tech was sent outI showed him the issue and he told me we needed a part to fix the issueHe told me he would get the part sent over night and he would let me know when the part came inThat was weeks age and I am still running on my slow backup internetThis is impacting the 90+ local and remote usersThe part that At&t has has me waiting for weeks is a TP link mc220l that I could get from CDW or Amazon for $I could get it over night from CDW for less than $I ask At&T if I can just order the part to get my service working and I was told it has to come from At&t
Ticket Numb

Reward card for service, hung up on by supervisors and lied to by customer service reps
I ordered service of the internet and phone before moving into the houseAfter moving in I got a ad in the mail to get ufor a reward, so I called and asked to be upgraded to that with the rewardI was told it was done after talking to different people in one dayWell fast forward to today and I got a reward cardI asked about the rewards as well as about my horrible internet serviceI kept the chats to show all thisAnyway After chatting with two different people I was told my service has been upgraded to the package with better internetWhich I was happy with until I asked about the reward from my first orderThe *** chat person tells my the rewards cards are no longer available according to her supervisorI asked for her supervisor and got a call from him, only for him to say I can get you a rewardI said so did my upgrade cancel my 300.00, he

Very unhappy with customer service department, After numerous hours on the phone I was unable to get to a person that was able to help get my issues resolvedWe have multiple accounts with this company and the agent told me it was my responsibility to get the issue resolved and wanted to transfer me back to the same department that transferred me to her to begin withI will be looking for other options for cell, internet, business and personal communication

Charged an early termination fee on DIRECT TV serviceThis is a fold complaint
I had DIRECT TV and UVERSE Internet and phone at***It was hooked up on 9/27/Account #***The group I went through to have it hooked up was Frontier CommunicationsAt the time of order I was given days to cancel any service without being charged an early termination feeI ended up being forced to move on 10/20/I called to have all services except my DIRECT TV account *** switched to *** due to landlord not allowing satellite at the address on 10/The gentleman I spoke with on the phone said the ETF would be waived but they'd have to send someone out to verify I'm not allowed to have satelliteThey never did and are trying to charge $in ETFThis breaks there day rule and also the waiver

The ATT billing system is a messAfter numerous phone calls and giving them the tracking info for returned equipment they still want to bill be for not returning it (161$) Lousy service!

Service Type: Residential ServiceAccount: XXX-XXX-XXXX XAccount: XXX-XXX-XXXX XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1AugSeptOctof AT&T was not able to provide service to our areaOur phone bill is paid through AutopayThey kept giving dates when they "hoped" service would be restored, but finally the county told them they could not put an access line thereI have been told on numerous occasions my credit card would be refundedWhen it wasn't, after I can't even remember, five months maybe, I was told I would receive a checkAlways a different person, always transferred to a different departmentAnd surprise! No CheckNow, there isn't even an account! ReallyWe've been an AT&T customer for yearsWe didn't leave themThey left us! That was the home landline number
In November I called to cancel that line completelyThey see my husband is a Disabled VetWould I like to transfer ou