AT&T

Service Type: Residential ServiceAccount: ***Account: ***Reached: 205-908-2907Ext: Day Phone: Impacted Phone: ***Accept Agreement : 1My complaint with AT&T is an overcharge for a service that should have been disconnectedI initially wanted a bundle service (landline and DTV)I was told in order to receive this particular service I would need to change my landline phone numberI have had my original phone number for over years and was adamant about not changing my phone numberI understand that in order for me to get the service I would have to change my number but I did not want to change itSo, AT&T told me that I will have a Telco Landline phone and I will pay my landline phone service and direct TV service separatelyInstead I was charged for a phone number (***) for a bundle service I did not useI have called customer service to disconnect this phone number and it was not doneI have been contacting AT&

Was informed by one agent yesterday (7/23/2017) that my bill would be lowered - but never was changed and was a promise
I was informed by *** yesterday, 7/23/2017, that he would change my internet monthly bill to $45/month for the same MbpsHe also mentioned that he was going to change for me (XXXXXXXXXXXXXXXXXX)This conversation took place at about pm or soHe also mentioned that he would have the loyalty team give me a call to see if they could lower that rate for me but stated that he would still go ahead to change my monthly bill to $45/month
Today, 7/24/2017, I called XXXX-XXX-XXXX, and spoke to *** who transferred me to *** (***) - part of the customer loyalty team*** told me that there was no change made and that he couldn't make any changes other than reducing my download speed
I'm very disappointed as I was told and then confirmed by *** that the change to drop my bill to $45/month with the same speed took place yesterday - but it didn't happen

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXXXXXAccount: XXXXXXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1While on the phone with customer service discussing a billing dispute I requested a supervisor and was ignoredHad to request one over times before being connected with oneAlso was told I could either deal with getting half of the disputed cost credited to my account or just dollars credit that he was not going to credit the account for the full disputed item
Product_Or_Service: Internet dsl

Service Type: Business ServiceAccount: XXX-XXX-XXXX-XXX-XXXXAccount: XXX-XXX-XXXX-XXX-XXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I contacted AT&T last November to request a lower rate because our rates had been continually rising I was offered an lower rate but I was not advised that I would be locked into a one year contractI am now being charged to end a contract that I was not aware of in the first place

AT&T has billed me for service they have not installed They were supposed to install internet and cable on July 7, The technician came out and said he could not install anything due to a lack of buried cable AT&T came out to bury a cable days laterBUT no one spoke to us about actually hooking it upToday, Sunday July 15, I was billed for internet and cable that I do not have in my home After calling AT&T, they first informed me that there was an error on the account Then they told me there was 'no way? they could have someone come out to install due to it being a Sunday Now they want me to take another day off work to have someone come out and finish the job even though they had a full week to do it They have completely failed to provide service and they have BILLED me! They have informed me that I need to find someone over to be at my house for install since I cannot be available Ultimate, they are making this my problem to solve since they cannot install

I called to get my phone fixed and the guy on until he talked me into getting the bundle package with them and first tv The man told me I would get two $vista cards and a $card He said I would get HBO , and Stars for 3monts free I agreed He said my bill would be $a month They came out hooked up my tv stated could not give a pamphlet on how to work the remote or the box I would have to go on line and print it off I told them I didn't have access to a computer or printer They said if I had any questions to call direct and they would help .the next week I was still not able to get hbo or stars I called the company noI was told that the information the man had given me was not true and that would put through to the rewards center A lady came on the line and said she was with the rewards center and not fine any notes where they had told about the $ I called several and talked to several people both here and other countries Finally got a hold of some

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We have been customers with at&t for almost mowe've been having issues with service being interrupted several times a day, specially the wireless receiver in my kid's roomat the beginning we called at&t and they sent a maintenance repto fix the problem, they even had to change the receiversWith all this the problem still continued, every time we call they guide us through fixing it, this problem continued for mos.Also, our internet used to go out with this serviceOn 08/15/2016, we have decided to disconnect the TV service, because we were getting nothing out of it, I called at&t with a request to disconnect the TV service and I talked to one of the repsHe told me, there will be a $penalty fee for ding this and I said fine, because since I got the service I haven't finish watc

Refusal to provide DSL service to address, in spite of their own technicians confirming it would work
I live at the edge of Urbana, Il As such, internet services, such as Cable are unavailable Also, as AT&T is the DSL provider, no other providers sell in my area We have been told for years by AT&T that they cannot provide us service Recently, a new home was built less than 1/mile from me (on the same road), and AT&T installed new service for them, no problem During that installation, I chatted with the installers from AT&T about service to my home down the road When they completed their install, they came by my home They confirmed that DSL should work for me, and asked me to contact AT&T to request an install I did sodays later, I was refused service because "my address isn't an approved address in the system" This is infuriating I am unable to get reasonable service, as no other provider is allowed to offer it to me, and the one that can, refuses to

All technical support requires the account numberThey encourage you to sign up for electronic billing, but on e-bill they do not give the account number like they do of paper bills
Expect a hour charade to pay your bill if you forget you password and get locked out because they force you to change it to include stuff that is not similar to the other changing passwords you have to keep track of in life
fml

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement :
June 2016, I contacted At&t and requested that my billing cycle to be changed from mid month to the end of the month and that my payment will be automatically taken from my credit card account The representative informed me that this process may take over a month to be effective Please note that nothing was mentioned about my bill amount will increase the first month
August 2016, my account was suspended and I contacted AT&T and was told that the auto pay is not yet in effect I paid the past due about of $with the representative and the service was restored August 15, 2016, AT&T charged my credit card account for $Bank of America credit card payment
Transaction date:
08/15/
Card type: Visa
Transaction type: Purchases
Merchant description: CABLE AND OTHER PAY T

I have been with ATT for over YearsI cancel one of my phone lines in April They canceled it and then reactivated itIt took months to finally cancel it on June 19th They still charged me $over those monthsI feel a refund is in order which ATT decided not to refundTerrible Customer Service on ATT's PartI will be choosing T-Mobile in the future along with canceling all the other services they provide such as Directv and Cable Internet

AT&T is RIDICULOUS!! My grandparents have been without service for days and supposedly it's going to be another days before it's back up because their line was cut and they didn't do anything about it for the first days now it is supposedly fixed but it won't be fully functional until a tech comes out to the house and the 1st available appointment isn't for more days! These are elderly people without a home phone!! They need it for emergencies! My grandfather has serious health issuesTheir alarm works off of the digital phone line!! UNACCEPTABLE!

A bill sent to collections for an error on there part.Ive moved into my new apartment on August 1st,and wanted to tranfer my already exsiting services to this new home, I had to wait before they could come out and install anything because of a balance that I owed..which was paid.Now the previous tenant in the apartment I ended up moving into had services also with AT&T but was not willing to cancel hers, so that put a hold on me getting my services for almost weeks prior to me moving in.Ive been having ongoin problems with my service as in billing statements,service adjustments, phone calls to AT&T to ask about the many errors on there end about my account and can never get a direct answer from just one person.When I called to transfer my services I still couldn't, iv'e accumulated a bill for $from still getting billed at my previous residents.This bill is now on my credit report and I want it

Ex Wife used my card to pay her billATT refuses to refund
My ex wife had an internet and directv account in her name and my card was used to pay a large balanceI have attempted to contact AT&T but since my name has never been on the account they refuse to give me any information
The charge was approx $and it was for the address listed above in the name of*My card ends in *** and she is not on the account

I'm being incorrectly billed $for an early termination fee
I attempted to cancel my Uverse account on 7/31/(which was the 30th day of the "promotion" they had given me)
The promotion was "$10/month discount for months with month to decide) I activated that on 7/1/ I decided to cancel my account an 7/and there was no method to do so as it was a Sunday and they were closed I sent an email:
*** Account termination
*** ***
Jul at 5:PM
To
***
CC
*** ***
Message body
Hello,
This email is to notify you that I am cancelling my uverse account #effective 5:00pm EDT 8-31-I tried to call yesterday but customer service was closed
Thanks,
*** ***
***
***
***
Sent from my T-Mobile 4G LTE Device
This email ended up being sent back as a bad email address (even thoug

install new route did not disclose that router would cost extra a month call executive office 5/told bill would be lower to Now told NO
ATT repairmen came to house installed a new router (old one working normal) Not told that new router would cost $extra each mouthAlso lower internet speed told it did not work in our areaBill went from to a month
On 05/25/called ATT executive office XXX-XXX-XXXX told by *** *** that bill would go down to a month Bill did not go down called executive office 07/22/told that there was no such promotion and bill would stay the same

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1When I intially contacted at&t the customer service was excellentI wanted the internet service with dish network, they said it would not work and sent me to at&t uverseThen it became a sales issueI was not given the price I was guaranteedI have spoke with several people regarding this proven and the last straw was when I was given a discounted number to compalin to a at&t complaint departmentMy service has since been discounted due to pack of paymentI want to cancel but I have to pay the fee to do so

AT&T is both incapable and incompetent!! The Job: Move phone lines from one address to another After phone calls, leading to supervisors, leading to someone in Atlanta, the switch is set up and confirmed to occur on weeks WEEKS? Called hours prior to switch to reconfirm ON SCHEDULE!! Big Day comesnothing! No tech call, no automated reschedule callNothingFinally after anothercalls, person telephone tag , I am told that the switch can not occur because of some SC law that "business" lines can not be transferred to "Residence" Now forgetting That this is a home business switching to other home, this would have been nice to know weeks earlier!! I distinctly mentioned the situation to 2-of those CS people but the answer apparently don't have the answer on script., So decide to try Universe., lines plus Hi speed internet more weeks wait for an appointmentBig Day comes, and get automated call, hour beyond scheduled time informing me that tech will be late but he will call minutes late @ hors later, hey the tech called!! BUT his work order says nothing about phones lines and the internet is the SLOWEST they offer, not the Hi Speed promised Same work order EMAILED to me but no PHONE LINES!! Sent him away and refuse to deal with them anymoreThe frustration no to mention the cost of carrying the current service weeks waiting for AT&T CS to cancel in the end is irritating to the extreme This is NOT AT&T of the 80's where if it was communications it was AT&T This is Southwest Bell and BellSouth doing the cut rate min they can do to make max bucks on the public

I have been with AT&T for years+Everything was fine until May of this year (2018) when service in Williamsburg, Brooklyn suddenly fell off a cliffI called AT&T who told me there was an issue which would be fixed in JuneIt was not fixed so I called back at which point they explained that coverage levels were fine in the areaThe issue was not coverage, the issue was the very poor signal strengthCell and data is affected - there is a 10+ block where the phones no longer work correctlyI have friends on AT&T and they have the same issue, as does my wife
I have spoken to AT&T many times and even offered to be here when a tech comes down to show them the issueAT&T has shown no interest
I have now asked to let me get out of my contract as the phones no longer workAT&T refused unless I stump up $700+ to buy out my phoneThis is despite the fact that they are the ones that are not living up to their promise and that I have called many times and even offered to help
Absolutely disgusting levels of serviceOnce I get out of this contract, AT&T will never see another penny from me - seems they are happy to let a customer of almost years with an average monthly bill of $just leave

Slowest internet in the area, how is 25MB acceptable with the amount of data each device requires, anytime anyone more than person is connect the whole Internet lags down In the same area Comcast has 100MB speed, I am very tempted to switch at this point, AT&T already had the fiber layed out in the area years ago, but yet fiber is never available, instead we got a stupid package with stupidly slow speed that can't do anything