AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Our services with AT&T Uverse were cancelled on 2/22/16, several representatives assured us that auto-draft for the following month had been stoppedOn March 1, 2016, we received notification from our bank that a draft was madeOn 3/5/16, my husband and I called AT&T and although connected with several representatives, we were met with lack of information, and were hung up on by a "supervisor", transferred to DirectTV when we were advised that we were being transferred to a supervisorNO RESOLUTION WAS REACHED AFTER hour WASTED!
Product_Or_Service: AT&T UVerse

Misrepresentation of facts so that att won't loose customer and then lied multiple times by promising to call back and never did call me back
I had only Internet and all of a sudden they I was charged doubled (they say promotion is expired) I got it and I told them to disconnectI was told that more promotions are coming so wait for 2-weeks and they will call meI never got any call back and then when I got sick of it, I called again and after another min of wait I was sent to a retention department and this lady agreed to disconnect but then I asked about a bundle of tv and Internet, she said that she gave me a package of around dollars.technician came to install the service next day and said that he can't coz my wiring would be visibleI called that evening to talk to another rep to find out what can be doneHe said he will send me another senior rep to look into itThen I asked that if he can repeat my order and if I can get even better promotionHe said that my mont

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0I, along with many other Americans, have lodged several complaints against ATT I have had services compensated percent of the time I have been without phone service since Wednesday, 17th of MayI would like to be compensated for loss of internet and phone service then then I look forward to the necessary repairs Thank you

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Acct products added to account by CSR and guarantee installation date not metCsr changed product and date without knowledgeReceived this email on DOSEXTREMELY rude CSR and all *** and *** extensions to same individual
ATT Header
Dear ***,
Thank you for your recent order
This email is to inform you of a change to your order install date
Your order number is: XX-XXXX-XXXX
The installation date of your recent order has changed to 10/18/
Your billing address is:
*** *** **
*** ***
**
XXXXX
Your service address is:
*** *** **
*** ***
**
XXXXX
Thanks again for choosing AT&T
AT&T Web Sales Center
# X-XXX-XXX-XXXX
Monday - Friday: 8:am - Midnight EST
Saturday - Sunday: 10:am - 9:pm EST
PLEASE DO NOT REPLY TO THIS MESSAGE

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXXXXXAccount: XXXXXXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1In October 2015, I moved and requested to have my AT&T DSL line transferred to my new home address Instead AT&T wanted to hook me up to U-Verse I agreed and a ticket was placed to hook up U-Verse Over the course of the next weeks I had three separate technicians come out to my home All three technicians cancelled the order because it was physically impossible to hook my home up to U-Verse or DSL My home is located too far from the nearest box Over the last six weeks, my husband I and I have spent numerous hours on the phone with AT&T trying to close the account and retain our email address that we have had for over years I myself have spend over ten documented hours on the phone with multiple representativesAT&T closed my account in error before crediting the ch

Misinformed about plan when setting up contractWorse customer service that I've ever seenI need a negative star rating

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I signed up with Direct TV and that it connected with AT & T I signed up for bundled internet, phone and televisionI received a confirmation letter on August 29th, confirming this bundled packageI also received paperwork documentation, a customer summary, dated August 28,2018, confirming the bundled packageNow AT & T is telling me that they cannot bundle my package with FrontierI Was told in the beginning that they can bundle with FrontierThe customer service summary shows the bundle with Frontier listed right on the summaryAlso I waited three different dates, that were promised that AT & T would show up to my residenceSeptember 10th, September 20th, September 21st were the datesThey finally show up on October 6th
Account_Number: XXXXXXXXX

THE WORST customer service I have ever encounteredI am now a *** customer for life

I've had my cell phone service with AT&T for about yearsI finally decided to upgrade my phones when one went missing and couldn't do it onlineI received an email telling me to callI did thatI spent over an hour on the phone and was finally told that I had an old plan and couldn't upgrade until I switched to a new planI already did that but it won't change until April so I'm stuck without a phone until April 2nd (today is March 20th and I've already been without a phone for two weeks) and at that time I can upgradeThis is absolutely ridiculousMy choices are file a claim with the insurance for a "new" phone which will be some sort of old refurbished phoneI don't have time to deal with another long phone call for a phone I don't want and then have to upgrade a few days later to a newer phoneAbsolutely ridiculousI guess I will be visiting a competitor so I can get a new phone nowFunny that this form asks for my phone number BUT I DON'T HAVE A PHONE!

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1The company installed Directtv in my home around 10/31/Upon arrival the technician informed us that our wireless boxes were not available and he would be upgrading us free of charge to wireless boxesInstall complete tech leavesTV begins freezingI call company and they schedule a tech visitTech informs us it's a know problem with no resolve dateNothing he can do and he leavesWe call company and ask to be let out of the contract we did not want wireless boxesThey contact the logistics department who confirmed there were no wired boxes because of a supply problemThe company then tells us they will let us out of everything including the contract and credit us for all the days and the contract feesThey heavily notated the accountWe decided we wanted tv and signed up for U-verse

I called AT&T Uverse to setup a new customer account for my apartment around 1:pm today at work when I had a few minutes to spareThe rep was so pushy with bundles, although I only need internetShe kept on wanting to push the sale, and I asked if I could call her back once I shopped around a bit moreShe became defensive and informed me that she could work something outBut kept on pushing a monthly charge of $40/month over what I actually neededWhen I said I had to go anyway as I needed to return to my desk to prepare for my meeting, the woman simply would not let me off the phone and became uncomfortably aggressive in trying to hurriedly 'close' meI ended up having to just hang up on herShe ended up calling me back twice, leaving voicemails each time as wellI sincerely hope I do not ever have to have Uverse as my service

The site requires I rate a star but pay no attention to thatBelow zero stars calls to customer service to resolve billing issues and billing address which is different from service address After up to two hours waiting for a representative and trying to resolve the issues, always assured the matter is taken care of, even supplying confirmation number Not a single change made since July- it's now January- and a ridiculous calls later they have not even changed the billing address, much less resolved the other issues Really? representatives and a supervisor can't even type in a billing address? AT&T is one of the worst, no, THE worst companies/corporations in the U.Snot only for service, but customer service is nonexistent I personally know retirees who agree wholeheartedly With all the new phone service companies there is no reason whatsoever to even consider giving AT&T a single cent- then maybe they would go under and no longer be a blemish on the business worldWishful thinking, of course, but I would camp out to see a wrecking ball take out their headquarters Atrocious

Account sold to the highest bidder!
I am PASSED SICK of the "blood-hounds" you all sent my account calling and harassing me over $ When I do decide to talk to them they can't seem to produce a itemized bill The last woman I talked to told me she could take $to clear the account I am NOT paying a dime on it! Especially when I cannot get answers from At&t and then the collection company can only tell me it is from when I had U-verseShe told me I was a month behind on the bill which she said was $ That was TOO much to be paying on internet and I guess TV service I know there is NO WAY that it could have been for $ NOT in this lifetime! Also, this "MADNESS" is now reporting to the credit bureaus which needs to be erased! It is a real shame that you have to write the Revdex.com and the FCC in order for someone from the executive office to call you back I called At&t today to speak to a management person and the guy would NOT let me talk to anyone He kept s

We have been paying about $9/mo per device on devices (iPads, iPhones) to AT&T Wireless for many years So, we finally spilled coffee on a device and wrecked it Then we found that the insurance deductible is about $AND they wouldn't cover it We cancelled all insurance coverage immediately We also asked for some refund but can't even get AT&T to call back

ATT is a scam! They let a person out to solicit in a neighborhood and ring doorbells This person has no card or proof of ID Says he is working through 3rd party He solicits late night hours Beware! Have reported to police!

Upon switching from AT&T UVerse television services to AT&Ts DirectTV service, I was told by AT&T representatives that my billing would not change for my AT&T UVerse internet service Shockingly, it did My UVerse Internet fell out of the bundle and my monthly price rose by 40% During my initial discussion with AT&T, I was ensure this would not happen and my services would be bundled with DirectTV Four months later, a slew of phone calls later, I am still in the same boat People within AT&Ts billing and support center have lied to me on multiple occasions I have been told x y z would happen and nothing happened
Product_Or_Service: UVerse Internet

At&t started a service bill on us before they ever installed any serviceThen canceled that bill and started a new oneWe paid the first bill and they sent us to collections even after we paid!

For6years I've had terrible service/accessMany changes have been made year after yearAll the wile I had a RECALLED router finally replaced 11/
For years I had amazing service at my old address and was one of the first customers in my neighborhood once UVERSE was made available in about Service was moved to my new address years ago and I was forced to exchange all my equipment
Service/ Signal strength has been terrible ever sinceAfter a year my RECALLED coax drop cable to the house was replaced and a year or later the tv boxes alsoMy down/upload speed tests showed month after month of about 10% signal strengthAll the while we have repeated interruptions in WiFi signal and tv freezes or program/recording losses
At about years into the nightmare AT&T offered me $rebate and upgraded TV package intgernet speed options...but the same terrible signal/ service persisted
Finally on 11/my router, (model***) that was known by AT&T to be defective and

I paid my AT&T UVerse account on Feb ($69.61) and then on Feb 2017, I was charged the same amount againThe amount was deducted from my bank account - which overdrew it - but I did not initiate the chargeI was never offered the chance to confirm the second charge on Feb 21, nor did I receive an e-mail confirmationThe only confirmation of it showed up in my bank accountI tried twice to resolve it by phoneEventually transferred to the "finance" line, where I was told it couldn't be resolved over the phoneI would have to fax proof of the double-charge from my bank account to a Payment Claim Specialist, fax ***I faxed the information on Feb and it is now Mar with no resolution
Product_Or_Service: UVerse
Account_Number:***

Tech came out and installed internetLeft cable box unlockedSpoke to rep at AT & T ***They said they would have tech come back out and lock cable boxThis has not happened