AT&T

Service Type: Business ServiceAccount: XXX-XXX-XXXX XXX XAccount: XXX-XXX-XXXX XXX XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have been paying over $for my internet service for over a year and a halfI've paid over $several times because I went "over the usage limit" which seems to me a bit RIDICULOUSI've tried changing my internet speed to save some money and the options are just not there for meI've been a customer for over years,maybe even more, it's just not fairI canceled my service days ago and was told I owed $72.83, so to cancel my service I paid itToday my service was turned off and I received an email saying I still owe $

I was told I would have a year pricelock with a one year contract upon signing up for at&t bundle serviceThis appears to be false
I was approached by *** *** who is an AT&T door to door salesmanHe told me about the amazing offers AT&T hadI was sold a bundle package with the promise I would be in a year pricelock with a Year contractAfter I received my first bill I noticed it said a one year promotional priceI contacted AT&T and was told that I signed a year contractI assured them the salesman repeated himself times and we made it very clear I was only signing up for a year pricelock with a one year contractI asked AT&T why the salesman would say this and could I speak to a supervisorI was told that was not possible and that I could cancel my service and pay the cancellation feeI would only like to be awarded what I was promisedI have a signed contract copy that says year, but I was told that was not an actual contractI would hope a company

I just had the experience of a hour call with an AT&T Rep, "Dana" who took very long pauses every time we spoke and we had a lot of issues to cover since the bill had many errorsI was fine with her taking her time, but then her shift ended and she transferred me to her supervisor, "Tammy," just as everything had reached the point of resolutionTammy then asked me to rehash everything, so I explained to her what Dana and I had discussedTammy then said she was just going to "check something," and she hung up on me! I then called back and the Rep who answered, Nick, said there was no record of a Dana nor Tammy having spoken with me - even though I had asked them to spell their names and taken their employee ID #s! He said he saw a record of a call with PiaWhatever the names of the female reps are, neither of them called me backFour hours of my lifegoneVery disappointed

last OctI added DTV to my billThey have been unable to get my bill correct sincePrior to that, I had set up for auto pay which took months to straighten outWhen I added a line it took months to get it straightWhen DTV was installed they did an install on my home which was wired with the wrong wireThey were to come out and install wireless service at no chargeWhen I read the install they were charging $I c called to verify the $install feeThey stopped the order just before installer was to activate without consulting meThe installer left me with hardwired TV workingI canceled service and went with CharterNow to the mobility issueOn 2/20/I went to store ***to make a damage claimI made a payment of $to pay off my old phone, for a new case and to pay my billNone of these charges reflected on my next billWhen I called they found the $credited to the acct prior to adding DTVThe other charges have

I CALLED AND CANCELED MY INTERNET AND U-VERSE TV ON MAR/23/WITH AT&T ..I CALLED BACK TO MAKE SURE IT DID HAPPEN !! BUT I WAS BEEN TOLD NO AND THE SERVC STILL ACTIVE???!THEY TOLD ME THAT'S THEY SORRY AND THE WILL CANCEL THE ACOUUNT IMMEDIATELYI CALLED DAYS AFTER STILL THE ACCOUNT WAS ACTIVE?? THE MEANTIME I GOT BY BILL FROM AT&T FOR $FOR ALL SERVICES ??? FOR THE 3RD TIMES I TALK TO A ANGENT WITH ID # ***
SHE TOLD ME THAT'S SHE PROMISE TO FIX THE EXTRA CHARGES AND REDUCE MY BILL BY 4/14/!! DIDN'T HAPPEND AGINE AND THEY CHARGING ME FOR ALL SERVICES $AND NOT JUST MY PHONE BILL ONLY...THIS WHOLE PROCESS COST ME A LOT OF HEADECHE AND ALMOSE COST ME MY JOB AT SOME PONIT...NO ONE DESERVES TO BE TREATED LIKE THAT
Product_Or_Service: PHONE
Account_Number: XXXXXXXXX

Dishonest and deceptive sales rep practices to make sales
I purchased a Samsung smart watch and tried to activate it without going to the AT&T storeI contacted AT&T directly, but there was an issue with AT&T sending me the necessary agreements electronically
On one of my support calls the rep tried to up-sale me on switching over to Direct TV from U-VerseThe phone rep told me that they had a special going on where my total cost would be $plus taxes to bundle their Gigabit internet with Direct TVI immediately told them to go ahead and switch me overThe rep went over the costs associated with the transfer which was about $and that there wouldn't be any additional charges to get with wireless receivers when the tech came to install the new Direct TV service
When the tech showed up he said there would be an additional charge of $for the wireless receiversI told him that the rep said that there wasn't going to be a charge, but ultimately paid the $

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I spoke to a rep from the office of the president when I filed a complaint against att and they helped me by doing my bundle at the rate I was on previous only this time I would not have to call back every year it would stay the same long as I'm an customerI get a dollar bill in the mail I called att the rep told me I only had tv service for life then xfered me to another dept ego told me I only have HD receivers for life now I angry confused and ready to file a law suite for advertising

Att canceled my TV services without warning that I receivedAlthough a customer for several years they were not helpful,days to restart unacceptabl
ATT came to my door stating that my U-verse boxes were out of date and ATT customers were being moved to Direct Tv now that ATT acquired Direct TVI called ATT to verify and set up an appointment for the Direct TV people to come out and look to see if a dish would work for my roofHe came out, walked around the exterior of my home and concluded that a dish would not work without attaching it to my roof which would negate my roof warrantyOf course I declined to move forwardThis took about 5minWhat I didn't know is that ATT cancelled my serviceWhen I called them, they kept insisting I had Direct TV and no longer had U-verseSeems there is a communication breakdown in their systemThey insisted I had agreed to an "instillation"It would require someone else to come out to my home in 4days to "install" U-verse againThey woul

I am the treasurer of a condo assn Our problems started in when we continued to receive bills for disconnected lines Trying to resolve this with phone calls and emails only resulted in being rotated thru numerous parties who were not interested in looking into it In we filed a complaint with the FCC and finally a rep contacted us and agreed to review our concerns It took months and we agreed to a partial settlement ($9,900) on a claim for $19,000+ When we finally received the check it was for $7,- no explanation
We tried getting the remainder by working with FCC, ICC and NBC but AT&T's wall is impenetrable

I am so frustrated with AT&T! I am paying for their Unlimited & More Premium service but yet I'm not being provided with the premium featuresI have been going back and forth with so many customer service reps for the past month and no one can resolve the issue! Why am I paying for something that I don't have?!?!? Absolutely ridiculous! This is the highest cell phone bill I've ever had but yet the worse service!! I will be looking into Verizon as my next option!

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I discontinued my services with AT&T end of March The agreement as being a consumer involved returning the Uverse equipmentEmail received from AT&T on 4/5/with instructions on returning equipment via UPS or Fed Ex with notice listing to have equipment returned before 4/24/The equipment was returned week of 4/9/that referenced my account number of AT&T has sinced turned my account over to collections billing me for the equipment I don't have the exact date of returnneither the tracking number from the label provided by AT&T After receiving a call this morning from the collection agency, I advised them of what is being stated hereI even contacted the fed ex where the equipment was returned ( *** W*** *** *** ** to see if they had records of the return

We signed up for service for $per month, and on average have been charged $per monthAT&T will not resolve, and managers will not call back
I have confirmed multiple times that our monthly bill (including taxes and government fees) is around $Below are charges we can prove with our bank account transactionsIn fact, we were told by a customer service rep to go into the store and show these bank account transactionsWe did, and they said they could do nothing about it other than put a note on the accountWe called back again, and they see the note, but apparently still will not do anything about itAt this point I am not sure what to doPlease assist if possible
Date-Charged
12/20/17-$
01/15/18-$
01/29/18-$
02/10/18-$
03/01/18-$
03/03/18-$
04/03/18-$
04/23/18-$
05/20/18-(-225.63)--refund for over charged
05/22/18-$
07/22/18-$712.38--this is how much AT&T says we owe to keep our serviceAfter refundi

I love your new "take ownership" initiative with your Uverse techniciansAmazing follow-up! Keep up the good customer service! Thank you!

This is easily one of the worst companies in the united statesI know that's a huge statement, however, I have been lied to by agents just so they could meet their sales goals multiple timesWhen I call customer service the answer they always provide me with is "you must have been miss informed" Im sorry, but your agents should know what they are talking about before they talk to customersWe as customers expect our agents to provide us with truthful informationI have been an AT&T customer for many years now, I have multiple phone lines, directv , and internetI would never recommend this company to a friend or family member or at that even an enemyAT&T is about to lose a loyal customerI am a Customer Relations Manager, with that being said I expect the customer service that I would provide my customers, however, I do not receive that from this companySo much more could be said, but I will leave it at that

The Customer Service in resolving issues is awful, and I cannot wait to the end the contract The wait time for a resolution to a problem such as mine which was to clear the passwords because I am locked out of my account has taken two days and still no one has assisted meI am very upset and will end my contract and stop the automatic paymentsI CANNOT ACCESS MY ACCOUNT BECAUSE WHEN I PUT IN THE NEW PASSWORD IT DOES NOT RECOGNIZE IT

I was an apparent victim of my internet service being hacked and I immediately called At&t for help and they refused to help me
I have had At&t for a very long time and have not had any issued with the service for the most part and have always paid my billWell in February, I started receiving emails back to back to back stating that I was going over my internet allowanceI was extremely confused because these back to back emails had NEVER happened and NO ONE WAS IN MY HOME at the timeI immediately called At&t and spent over an hour on the phone, ultimately speaking with a supervisorHe was extremely rude and tried to tell me that I had given my neighbors my password and they may have been using my internet serviceHe then sent out a modem that I did not ask for and it was left on my front porchI did not open it and now I am being charged for itI told them to send whomever back to get it because I did not order it and it is still on my billI spoke to another very RUDE ma

Worst costumer serviceI have moved to Indiana for job relocation and need internet from home to do my jobWell had my date/time setup for installWithin the hour I got an email that my date and time changed to two weeks laterI called again and was able to get my original timeI called twice to confirm the date and timeOn the day of install no one showedI called and was told there was an error and my order never went through, then was told they needed to do some service work on the outside of my house prior to getting setup, several days laterThey finally completed it and was told I needed to setup a new date for installThey gave me a date about a month outI had to ask if they were going to do anything in regards to giving me a credit or something for the horrible serviceThey told me they would waive my install fee of which I wasn't supposed to be paying for to begin withShe just didn't get it, so she passed me off to billing which ended up with a hang up on their endI heard a hello and clickJust left sitting there going now what? I am praying that someone actually shows up this time as I have no other avenue

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Service with AT&T was set up as follows:
(1)Installation date: Monday, March 7, from 1-3pm
(2)One Year Contract
(3)If cancel early; $per month not used on plan
(4)Cost of plan: $25/month for Uverse (Internet) and $35-$38/month for Uvoice (Home Phone- not cellular service)I was told our bill would be approximately $62/month plus account charges, which would run $10-$
(5)After one year, plan rates go to @ $109/month
(6)The one year contract at this price would remain in effect when we moved service from one side of our duplex to the other side of our duplexI explained clearly that my husband was repairing the West side first *** ** ** *** then would be in the East side *** ** ** *** I was told that we would see a $Installation Fee on the first bill sent to 901, a

Account Number: ***
I have just received my billing statement with a date of September 7th When I moved to Florida, I decided to use (***) Comcast rather than ATT for my phone and internet service since it is provided free through my homeowner's association
While I had been receiving promotional letters regularly to switch my service, which were discarded since I was not an ATT customer, I opened up what I thought was another promotional letter (my Comcast bill service is going to be increased) to find a bill for $and noticed that I had been paying for internet and phone services which have never been hooked up in my home, yet were deducted from my account using automatic payment which I must have provided when I signed up for ATT before I knew Comcast was free by my HOADuring this time no one contacted me to make an appointment to have my service changed, to change my modem from a Comcast modem to an ATT modem or change my phone number, nor

Total garbageWorst customer service experience I've ever had with a companyThey lied to me about pricesThey told me on the phone the price to pay for internet, then the bill comes it's a total different price (about a 33% increase) I call them thinking it was an honest mistakeThey tell me that they cannot honor the price I was given bevause they only offer it to "new" customersSo long time customers don't get the same treatment??? Ridiculous